Martin & Co Sheffield reviews

★★★★★ 1/5

Google

Terrible experience looking to view a property. Was phoned at 12:05 and informed that I needed to call back or the booking would be cancelled, so I phoned back immediately and was told by an agent that my confirmation was received and my appointment would be going ahead. When I arrived for the viewing noone showed up and after calling the office to investigate was told that my booking was cancelled as I had not called back before 12 to confirm - something physically impossible to do, especially as no time limit to reply was mentioned in the voicemail I received. On top of this the agent I spoke to saw no need to apologise to me for the waste of my time and travel cost due to their lack of organisation.

Rosie · 3 June 2022

★★★★★ 1/5

Google

Terrible experience looking to view a property. Was phoned at 12:05 and informed that I needed to call back or the booking would be cancelled, so I phoned back immediately and was told by an agent that my confirmation was received and my appointment would be going ahead. When I arrived for the viewing noone showed up and after calling the office to investigate was told that my booking was cancelled as I had not called back before 12 to confirm - something physically impossible to do, especially as no time limit to reply was mentioned in the voicemail I received. On top of this the agent I spoke to saw no need to apologise to me for the waste of my time and travel cost due to their lack of organisation.

Rosie · 24 May 2022

★★★★★ 1/5

Google

Horrible customer service and complete fraudsters. 4 years in the same property, no complaints, all kept fit and they dont want to give any deposit back. From a landlor point of view, they are excellent, from a tenant point of view (abd you can ask around) they are the worst. Never rent with them if you can avoid it.

Radu · 16 December 2019

★★★★★ 2/5

Google

I'm a landlord, and have used Martin & Co for many years. Their quality of service has taken a dip recently, so suggest you shop around.

Stewart · 29 February 2024

★★★★★ 4/5

Google

Hi Yousaf, Thank you for your review. I understand you are upset that you have missed out on a property. Unfortunately, when an application has been taken we do have to cancel the viewing as it would be unfair to have an open ended amount of people viewing. When we spoke to you this morning we did recommend other properties we have available and asked if you would like to view them. We will remove your details from the system as requested and wish you luck in your property search. Many thanks, Martin & Co

Yousaf · 30 March 2022

★★★★★ 5/5

Google

Martin and co were brilliant with handling our move from family to rented accommodation, supplied us with all necessary information and made the transition simple and easy. Also always readily available to contact with a very friendly team of people on hand to answer all questions!

Ellen · 20 June 2022

★★★★★ 1/5

Google

The office loses its credibility due to incorrect claims and delays in returning the deposit. I do not recommend dealing with him at all, especially international students., , , , , - Thank you, the Dispute Authority in disputes and retrieved it from the office and the treatment was very bad

Hasan · 4 May 2022

★★★★★ 1/5

Google

The office loses its credibility due to incorrect claims and delays in returning the deposit. I do not recommend dealing with him at all, especially international students., , , , , - Thank you, the Dispute Authority in disputes and retrieved it from the office and the treatment was very bad

Hasan · 30 March 2022

★★★★★ 5/5

Google

Great experience with Shannon! Super simple and efficient;)

R · 7 December 2024

★★★★★ 5/5

Google

Very happy with the service. I needed a property last minute, Lehila really helped me view the property quickly and move in as quickly as possible. Love the fact she managed to switch things in her diary to make sure I was able to move in without any problems. I recommend.PositiveProfessionalism

Noureddin · 27 May 2021

★★★★★ 1/5

Google

I have previously rented from Martin & Co a few years back, and found the service shocking - the woman was rude and it took them 3 months to fix a broken back door (due to an attempted burglary which was traumatic enough for me), which was only fixed when I had the fire service come round and instruct them that it needed to be done immediately as the back door did not open and it was illegal. I am currently looking to buy my first place and liked the look of one the properties for sale in Sheffield and thought I would give them the benefit of the doubt and try again, but having sent 2 enquiries AND spoken to someone on their online web chat, I have still yet to receive an email or call back despite being promised by the online agent it would be that same day. I think almost 2 weeks after an enquiry in to a property that I am genuinely interested in, you would expect ANY sort of response? I feel sorry for the sellers of the property, as this is most certainly delaying their sale.

Jessica · 4 July 2020

★★★★★ 1/5

Google

Extremely, extremely awful. I've rented from them for 2 years and given up even trying to communicate as the phone and emails go unanswered for weeks. I just try to communicate directly with my landlord now as they have been consistently useless since before I even moved in.

Bethany · 4 March 2024

★★★★★ 1/5

Google

I have previously rented from Martin & Co a few years back, and found the service shocking - the woman was rude and it took them 3 months to fix a broken back door (due to an attempted burglary which was traumatic enough for me), which was only fixed when I had the fire service come round and instruct them that it needed to be done immediately as the back door did not open and it was illegal. I am currently looking to buy my first place and liked the look of one the properties for sale in Sheffield and thought I would give them the benefit of the doubt and try again, but having sent 2 enquiries AND spoken to someone on their online web chat, I have still yet to receive an email or call back despite being promised by the online agent it would be that same day. I think almost 2 weeks after an enquiry in to a property that I am genuinely interested in, you would expect ANY sort of response? I feel sorry for the sellers of the property, as this is most certainly delaying their sale.

Jessica · 30 March 2020

★★★★★ 5/5

Google

They could not have been more helpful helping me get access to my electricity meter through a property they are handling. I'm not a customer but they'll go top of my list for when I do need agents.

Sean · 16 April 2022

★★★★★ 1/5

Google

Completely unprofessional. Had a viewing booked this afternoon ,booked it a week back . Took an off from office and the guy sent me mail today morning that viewing has to be cancelled . 4 hours prior to booking. Instead of apologizing he is being rude and saying he cant do anything about this , it happens . I can book you another day. Take an off that day again. Wow , stupid !

Rohit · 20 August 2021

★★★★★ 5/5

Google

They could not have been more helpful helping me get access to my electricity meter through a property they are handling. I'm not a customer but they'll go top of my list for when I do need agents.

Sean · 1 April 2022

★★★★★ 5/5

Google

We had an excellent experience renting a house with Martin & Co. Our emails were all responded to quickly, and the referencing process was really easy and stress-free. The agent we dealt with was really helpful. 100% would recommend!PositiveResponsiveness, Quality, Professionalism

Emily · 4 October 2021

★★★★★ 5/5

Google

Excellent service from Martin & Co. Couldn’t fault the communication, they kept me up to date with every step throughout the move in process. Would highly recommend. Thank you for everything! ☺️

Lexi · 6 November 2022

★★★★★ 5/5

Google

Excellent service from Martin & Co. Couldn’t fault the communication, they kept me up to date with every step throughout the move in process. Would highly recommend. Thank you for everything! ☺️

Lexi · 31 October 2022

★★★★★ 1/5

Google

Very unprofessional service. Spoke to an agent and confirmed a viewing 2 weeks in advance for 2 pm. Called at 9 am on the day to re-confirm and after talking to multiple people who clearly had no idea of what I was referring to, I received a call from another agent letting me know that I cancelled my appointment that was supposed to be a week earlier and the next viewing was the following week. Maybe if the first agent was not in such a hurry to end the conversation, she would have heard what I said and gotten this correct. Will never use again.

Child · 29 July 2019

★★★★★ 5/5

Google

Absolutely amazing service from Gina, she went above and beyond. From helping me find my dream property to chasing the solicitors she’s been absolutely great. Would highly recommend using these guys!

Shauna · 29 November 2022

★★★★★ 1/5

Google

Very poor, placed interest in a property online no response then rang in to the Sheffield branch to enquire about a property was told I would get a call back from the person dealing with that particular property still waiting 3 or 4 days later.

Ian · 19 August 2020

★★★★★ 5/5

Google

Amazing service, Deanna and Amy very fast in responding to any queries we had and we were able to move into a rental property within a week of enquiring. Would recommend!

Harry · 30 October 2022

★★★★★ 5/5

Trustpilot

Excellent

Excellent - Sophie and team go above and beyond market standard for estate agents. I would absolutely look to work with them again. Martin & Co provide an organized and reactive service.

George · 18 December 2018