Martin & Co Sheffield reviews

★★★★★ 1/5

Google

The worst customer service experience I have ever had. After paying for my tenancy renewal they decided to instead of renewing serve me with an eviction notice...fair enough landlords right but after that sending a letter blaming me saying I had informed them I was leaving(not the case) then heard 5 different reasons as to why we were being evicted. Turns out they’re just renting out again with an extra £50 on top of what our rent was. Still not received my money for the renewal back nor heard anything about a deposit despite me calling 3 times.

Emily · 8 February 2020

★★★★★ 5/5

Google

Sophie and the team provided us with a top quality service from start to finish. We were updated throughout the whole sales process and it couldn't have gone smoother!! Would strongly recommend.

Stoneyard · 5 December 2019

★★★★★ 1/5

Google

The worst customer service experience I have ever had. After paying for my tenancy renewal they decided to instead of renewing serve me with an eviction notice...fair enough landlords right but after that sending a letter blaming me saying I had informed them I was leaving(not the case) then heard 5 different reasons as to why we were being evicted. Turns out they’re just renting out again with an extra £50 on top of what our rent was. Still not received my money for the renewal back nor heard anything about a deposit despite me calling 3 times.

Clouded · 10 November 2019

★★★★★ 5/5

Google

Brilliant communication, Gina was amazing at helping me find a flat and coming over come some slight hiccups we had! Brilliant service all round thank you so much!

Jess · 24 August 2020

★★★★★ 5/5

Google

The team at Martin and Co Sheffield have been brilliant during a stressful time of moving house. …

Dan · 13 April 2025

★★★★★ 5/5

Google

Really helpful and friendly staff who helped me find a great place and move in quickly. Thanks to Georgia for going the extra mile.

Anna · 14 October 2020

★★★★★ 5/5

Google

Josh has been great! Extremely professional, helpful and responsive. Would recommend Martin & Co to anyone looking to rent!!PositiveResponsiveness, Professionalism

Brandon · 19 July 2021

★★★★★ 5/5

Google

Always had a prompt and first class letting, (and finally sales), service. Good team. Highly recommend.

Mike · 1 April 2025

★★★★★ 1/5

Google

Absolutely horrendous, botched everything to do with check in and check out, botched the deposit recovery process, gave the adjudicator the wrong amount, created a lot of agro with leaving tenant and new tenant, made a list of mistakes as long as my arm, would NOT recommend to anyone. PS: I can see a condescending response below from Gina which has no bearing whatsoever on the issues discussed.

Muna · 23 May 2021

★★★★★ 1/5

Google

Absolutely horrendous, botched everything to do with check in and check out, botched the deposit recovery process, gave the adjudicator the wrong amount, created a lot of agro with leaving tenant and new tenant, made a list of mistakes as long as my arm, would NOT recommend to anyone. PS: I can see a condescending response below from Gina which has no bearing whatsoever on the issues discussed.

Muna · 30 March 2021

★★★★★ 5/5

Google

Deanna has been super helpful in helping us rent our first flat! Very professional and friendly. Thankyou!PositiveProfessionalism

Marie · 4 October 2021

★★★★★ 5/5

Google

Brilliant service with Georgia, so helpful and quick to respond, Georgia made our experience very easy and straightforward. 100% recommended.PositiveResponsiveness, Professionalism

Peter · 4 October 2020

★★★★★ 5/5

Google

Lovely customer service experience with Martin & Co. Georgia was very helpful and informative

Holly · 10 January 2022

★★★★★ 5/5

Google

Great service. Deanna was very helpful right from the start and maintained a pleasant attitude all the way through. Thanks

Piotr · 27 September 2020

★★★★★ 1/5

Google

This leak in my bathroom has officially been dripping for 3 years. And apparently this company don't know anything about it everytime I ring or email. Even though I've been complaining and trying to get it fixed for the last 3-years. Everybody must be suffering from amnesia. Do not sign any legal binding contract with these people

L · 4 July 2022

★★★★★ 1/5

Google

They manage the rental property I was in and they were awful, took over 6 months to fix basic things like broken windows, doors and locks.. left with leaks for weeks on end, no heating, broken fridge.. the list goes on. They are terrible at managing the property, ridiculously slow and have the highest staff turn over I've ever heard of, completely incompetent at managing a property, even when everything goes through their online system as they demand, butit takes weeks and phonecalls to action! The management needs to take a look at their services as they are not fit for purpose.

Holly · 21 May 2023

★★★★★ 5/5

Google

Hi, As a student from abroad ,Martin &Co. helped me a lot in renting an apartment in Sheffield. They responded to my mails quickly. So things went smoothly. Thanks to the entire team, especially the letting manager Josh Trigg for his much helpful efforts and guidance. I am glad to say that our apartment is exactly like what we were looking for. .PositiveResponsiveness, Quality, Professionalism, Value

ANITA · 4 October 2020

★★★★★ 5/5

Google

Lovely customer service experience with Martin & Co. Georgia was very helpful and informative

Holly · 4 July 2021

★★★★★ 5/5

Google

Hi, As a student from abroad ,Martin &Co. helped me a lot in renting an apartment in Sheffield. They responded to my mails quickly. So things went smoothly. Thanks to the entire team, especially the letting manager Josh Trigg for his much helpful efforts and guidance. I am glad to say that our apartment is exactly like what we were looking for. .

ANITA · 30 March 2021

★★★★★ 1/5

Google

This leak in my bathroom has officially been dripping for 3 years. And apparently this company don't know anything about it everytime I ring or email. Even though I've been complaining and trying to get it fixed for the last 3-years. Everybody must be suffering from amnesia. Do not sign any legal binding contract with these people

Leon · 30 March 2022

★★★★★ 1/5

Google

Terrible experience looking to view a property. Was phoned at 12:05 and informed that I needed to call back or the booking would be cancelled, so I phoned back immediately and was told by an agent that my confirmation was received and my appointment would be going ahead. When I arrived for the viewing noone showed up and after calling the office to investigate was told that my booking was cancelled as I had not called back before 12 to confirm - something physically impossible to do, especially as no time limit to reply was mentioned in the voicemail I received. On top of this the agent I spoke to saw no need to apologise to me for the waste of my time and travel cost due to their lack of organisation.

Ro · 26 February 2023

★★★★★ 5/5

Google

Sofia was very proactive in my house sale and helped to move the whole thing along to completion.

Ben · 6 December 2019

★★★★★ 1/5

Google

Was due to have a viewing at a property last week with Laurianne, and received a voicemail the morning of, asking for a return phone call to confirm the viewing and if I didn’t by 12pm it would be cancelled. I called back 2 minutes later, speaking to Gabriella, confirming I was still attending the viewing in the afternoon. I then rang back again in the morning confirming with Gabriella where I will be meeting Laurianne, as I received no email confirmation or anything, which she stated to ring the property number when I arrive and she will meet me there. It was a 30 minute walk to the viewing (in the rain I might add) and when I got there I rang up a third time to ask where to find the lady who was holding the viewing, in which Laurianne answered and told me because I didn’t “confirm” the viewing it was cancelled. I went on to tell her I had in fact rang back twice to confirm the viewing. She apologised and said it was not communicated to her by Gabriella and that she was in the office and couldn’t make the viewing. I work full time so this was the only day I could do due to the upcoming bank holidays. So, I was told I’d receive a video tour, however have had no further contact and no one picks up when I have tried ringing them. Very unprofessional and a big let down and waste of my time.

Rhoda · 4 October 2022

★★★★★ 1/5

Google

Do not rent with these people, worst experience with renting I’ve ever had. From the get go, the apartment I rented was filthy and covered in mould. Only half the flooring was laid down and it took them about 4 months to come and lay the rest after telling me it would be done before I move in. They were awful at fixing issues, just plain rude when dealing with them and after moving out tried to take £50 off me to change three lightbulbs then told me I needed to pay £150 to clean the flat which I’d already cleaned and couldn’t provide me evidence of what needed cleaning. Then when I refused to pay they upped the cost to £216 for a clean and tried taking it out of my deposit . I moved out 3 months ago and still haven’t received my deposit back. Don’t waste your time with these awful people

Kyle · 4 October 2022