Trusted Agent profile · Sheffield, South Yorkshire
Verified
★★★★★
272 reviews across 2 platforms
51 Middlewood Road, Sheffield, South Yorkshire, S6 4GW
Part of Martin & Co, see every office.
Martin & Co's office in Sheffield, South Yorkshire, at 51 Middlewood Road, is rated 3.8 out of 5 across 272 reviews on two platforms, including 270 Google reviews rated 3.8.
We specialise in residential lettings and sales, and offer a large number of managed properties in Sheffield, providing expert advice, guidance and support to our customers. Sheffield born and bred Deanna Sumner is Branch Manager at Martin & Co Sheffield and, along with her team, has built strong and loyal relationships with tenants, landlords and contractors alike. The Martin & Co Sheffield office is conveniently located on Middlewood Road with trams, bus stops and ample parking nearby. The expert team can advise on all areas of sales, lettings and property management, and together they ensure you receive a truly tailormade service to suit your individual needs. If you’re looking for a house to rent in Sheffield, or have a property for sale, please do get in touch with a member of our team who would be delighted to help. At Martin & Co Sheffield we enjoy the constant reward of finding people a property to buy or rent, so please do get in touch with a member of our dedicated team. Why not get the ball rolling with a free online valuation? Find out what your property is worth in a matter of minutes, and let Martin & Co Sheffield get you on the move. Please note that all telephone calls made to and from our offices are recorded.
Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
5/5
GoogleHave to say Georgia was great and very prompt when arranging a move where we had a short deadline that was approaching fast. She managed to get us moved on the date we wanted. 10/10 service! Cannot fault her enthusiasm and professionalism and would definitely recommend Martin & Co in the future.PositiveResponsiveness, Professionalism
Hi Sam, thank you very much for your kind review and comments about Georgia. We you enjoy your new property. Many thanks,
5/5
GoogleAmazing all round ! Our main contacts were Deanna & Shannon and they were amazing , nothing was ever too much to ask and always went above and beyond. So a huge thank you, highly recommend the whole team , especially after some very different experiences at there competitors !
Hi Adam, Thank you so much for your review! It really does mean a lot to us! We hope you are settled in okay and enjoying your new home 🏡 …
5/5
GoogleLovely staff to work with! Georgia was great throughout my application process and very friendly and timely with everything which was reassuring despite the pandemic. Also, I loved the “move in” kit with treats and vouchers that I received when I got my keys. They definitely came in handy on move in day!😁 …
Hi Suhaidy, thank you very much for your kind review and comments about Georgia. We hope you're happy in your new home.
1/5
GoogleReally poor experience with the team at Martin & Co throughout our tenancy. Emails went long periods with no response, issues were rarely resolved easily, continual change in points of contact. Luckily we have now purchased, but I would have strong reservations about using the Sheffield office if other options were available.
Hi Ian, I am sorry to hear the negative experience you have had. I will call you today to discuss this, Many thanks, Gina - Martin & Co
1/5
GoogleI rent an apartment almost one year, but it was a nightmare! First, before we moved in, we always could not find the agent; furthermore, they could not guarantee when we can move in after we paid the deposit! In addition, when we moved in, the room is not cleaned! We had to take photos and videos to them, but they said the room was cleaned and no one would come and clean! Second, we reported the repaired issues since January. However, when we move out in August, the issues are still there. In the meantime, we called and emailed them, they just said they could not find the landlord! But they could find the landlord's son who wanted raise the rent! Third, after we moved out more than 2 weeks, they still waited for landlord's response to release of my deposit. We have no choice, but email DPS about it. I will definitely not rent or buy any property from Martin & Co Sheffield Letting & Estate Agents! I will definitely not recommend to others!
Hi Lin, thank you for your review. I am sorry that you feel this way. I can confirm that a previous colleague kept you up to date throughout the application process and we had your move in date confirmed once we knew when internal works were going to be completed. As you can appreciate, we would not move a tenant in whilst works are still outstanding. In relation to the maintenance works in question, we are unable to proceed with works without the landlords/owners authorisation especially if the quoted works are above the authorised spend limit we have in place. We advised you that we could not get in touch with the landlord and then we had heard from a relative of the landlord and was advised they were unwell. We work on behalf of the landlord and we have to act upon their instructions. Again, please accept our apologies for the delay in things. I can confirm the deposit was released back to you in full within 10 working days. Many thanks
5/5
GoogleHave to say Georgia was great and very prompt when arranging a move where we had a short deadline that was approaching fast. She managed to get us moved on the date we wanted. 10/10 service! Cannot fault her enthusiasm and professionalism and would definitely recommend Martin & Co in the future.
Hi Sam, thank you very much for your kind review and comments about Georgia. We you enjoy your new property. Many thanks,
5/5
GoogleAlthough I haven't moved forward the property with them to rent, I received excellent service from Daniel Eagan, who was extremely gentle and performed his work flawlessly. Big kudos to Daniel!!!
Hi Arjith, It is so lovely to see and hear such positive feedback! Thank you for your lovely words about Daniel. We hope to find you a suitable property real soon! ☺️
5/5
GoogleSpecial thanks to Lehila Owen who was very helpful in my viewing of the property, made sure it went smoothly. She also ensured I got quick responses and updates about the property. Totally unrelated but she had pretty eyes. 10/10 would definitely recommendPositiveResponsiveness, Professionalism
So glad you enjoyed your experience
5/5
GoogleSophie Johnson and her team at Martin & Co, Sheffield, provided an incredibly responsive and helpful service to us when we were selling two apartments in Sheffield. Their initial advices as to market value were realistic and they worked hard to achieve those prices for us. I could not recommend them more highly.
Thanks so much for the kind feedback.
5/5
GoogleA customer of Martin & Co last year. Fantastic customer service throughout sale and purchase of property. Especially Gina - very professional and thorough service - always on top of everything in troubled covid times. Would definatley return when I need an estate agent!
Hi Chris, Thank you for your lovely review - it was a pleasure! We hope you are enjoying your new home. Many thanks
4/5
TrustpilotOn behalf of my parents I would like to…
On behalf of my parents I would like to thank Abbie for all she did for us. She was a brilliant liason between us and the landlord and any queries raised were quickly dealt with. Thank you Abbie! I would have given 5 stars but there was a young girl(or sounded young?) who answered the phone a few times who was very unprofessional, unhelpful and not friendly at all... Perhaps a customer service course would be beneficial, to complete the team? Many thanks Julie
5/5
GoogleHighly competent, friendly and helpful staff. In particular Leila Owen, who supported me in finding the best solution for me, resulting highly professional and supportive. I would highly recommend Martin&Co to everyone looking for an apartment in Sheffield. You won’t regret
Thank you for your review and hope you enjoy living in your new apartment
5/5
GoogleSpecial thanks to Lehila Owen who was very helpful in my viewing of the property, made sure it went smoothly. She also ensured I got quick responses and updates about the property. Totally unrelated but she had pretty eyes. 10/10 would definitely recommend
So glad you enjoyed your experience
1/5
GoogleDo not go with these guys, tried ripping us off saying the oven isn’t clean and the cupboards but when we moved in it was already dirty left over fries in the oven cracks spider webs in the cupboards which we cleaned ourselves when we moved on, I also took pictures left the place in the same condition I moved in with, so many more things they disappointed with throughout the tenancy so unprofessional, good thing I have the evidence as if it wasn’t already clean I’m not paying for it to be cleaned. Evidence will be submitted to TPDS with time stamps of my pictures. Never will I think of using Martin & Co again.
I am sorry you were unhappy with the landlords request for funds from the deposit. We have an inventory in place to protect both landlords and tenants in case of an event for dilapidations at the point of check out. There is the dispute service which tenants are able to use when this situation occurs. You will have received this information throughout the process. Many thanks
5/5
GoogleGina and the team have been absolutely brilliant. The whole process was quick and hassle free and there was always someone helpful at the end of the line to help sort out any niggles. I couldn’t have asked for better. Fantastic service with a smile.PositiveResponsiveness, Quality, Professionalism
Hi Stephen, Thank you for your lovely feedback - we hope you enjoy your new home & you were a pleasure to speak to! Many thanks, Martin & Co
1/5
GoogleAdvertised a property as furnished but the furnishings are in very bad conditions, said to discuss with the landlord. We paid part of the holding and continued asking about the property. They assured us they would speak with the landlord. A …
Good morning Jessica. I’m sorry that you feel the need to write this review. The member of staff you spoke to regarding the replacement chairs in the property, advised you that we can put it forward to the landlord but cannot guarantee … More
5/5
GoogleA customer of Martin & Co last year. Fantastic customer service throughout sale and purchase of property. Especially Gina - very professional and thorough service - always on top of everything in troubled covid times. Would definatley return when I need an estate agent!PositiveResponsiveness, Quality, Professionalism
Hi Chris, Thank you for your lovely review - it was a pleasure! We hope you are enjoying your new home. Many thanks
2/5
GoogleMy initial experience moving into a Martin and Co property was decent. I got moved in quickly and issues got dealt with quickly. They used to charge me £90 for any minor change, like re-signing the tenancy agreement, or another person moving in. I always found this was a rip off but I had no choice but to pay it really. When it came to re-signing the contract, they always wanted more and more money, usually an extra £50 per month. Over the past year or so, the experience was pretty bad. I was asked to pay an extra £100 per month, all the while the condition of the building was deteriorating with mold and leaks, and nothing had improved in the flat either. They asked for this like it was nothing, no care of whether I could afford this or not. I choose to move out for this reason and they couldn't have cared less, despite me being a good tenant of theirs for 6 years who always paid on time and in full without fail. What astounded me was that they allowed potential tenants to view my property before they had even seen it themselves as they had seemingly lost their own keys to my flat years ago. They weren't exactly clear in their email as they said "property viewings" and I thought this meant inspectors. They were too eager to move them into my home of 6 years and to get even more money out of them. I had to chase up getting my security desposit back, which I thought I'd get most of it back, but I was in for a shock. The only issue I thought I would be charged for was that my oven wasn't thoroughly cleaned, so I expected a charge for that, but not £285!! And £120 for a "bath reseal" is outrageous. Surely this is wear and tear!! I decided to cut my losses as it was clear they're just all about money and have little humanity. I don't blame the staff I interacted with in their customer service, they were just doing their job and were friendly to interact with. The contract repairmen were also friendly and sorted problems to the extent Martin and Co would pay them to. Let's hope the government sort of more council rented properties so less profiteering happens over someone just trying to keep a roof over their head.
5/5
GoogleMartin and Co have been extremely good in getting my flat into a good state and ready for rental after being dreadfully neglected by another management company. Gina Whyman has always been extremely helpful and communicative. She is quick to answer my queries and always puts my mind at rest. Knowing that I can liaise with her and she gets things done has been such a bonus. The other members of staff are friendly, polite and helpful too.
Hi Lisa, thank you so much for your lovely review and comments! We very much appreciate it. - Martin & Co Sheffield
5/5
GoogleDeanna and her team have been managing my property for many years now and they are truly fantastic at what they do. Thoroughly recommend to any landlords in the Barnsley area.
Hi Brian, thank you so much for your positive review about Deanna and the team at Sheffield. We very much appreciate your kind words! We look forward to continuing working with you! ☺️
5/5
GoogleIt's been a nightmare (not martin &Co) but Shannon has been amazing. Can't thank them enough 🧡 …
Hi Anne, thanks so much for your review and kind words about Shannon! We look forward to handing you your keys to your new home!! :D x
5/5
GoogleThanks Gina for your assistant throughout the process. First class service with quick response and chasing up all the outstanding documents and actions from both party time to time. 5 stars experience.
Hello, thank you for your review and kind words about Gina! We wish you the best of the luck in your newly purchased home! ☺️
5/5
GoogleThanks Gina for your assistant throughout the process. First class service with quick response and chasing up all the outstanding documents and actions from both party time to time. 5 stars experience.
Hello, thank you for your review and kind words about Gina! We wish you the best of the luck in your newly purchased home! ☺️
5/5
GoogleGina is a very special agent. She was working so hard and did the extra mile for us to get these properties. Thank you so much Gina for your determination and expertise.
Thank you for your lovely review it was a pleasure working with you
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