Haybrook Sheffield reviews

★★★★★ 5/5

Google

Me and my brother chose Haybrook as our Estate Agent when we had the valuation done by Linda, we knew it was the right choice for us. Linda is lovely and very enthusiastic, she was very honest with us and answered any questions that we had to ask. Sue, Helen and Jo have been brilliant too keeping us updated all the time and helping us with anything that we needed. We are still going through the process and couldn't be happier with how things are going, Sue has been a huge help the past couple of days with anything that we needed help with and i couldn't thank her enough. All of the staff at Haybrook Hillsborough are very friendly and a pleasure to deal with, we would highly recommend Haybrook Hillsborough to anyone who is looking to sell or buy.

Emma · 23 June 2018

★★★★★ 5/5

Google

Me and my partner have been dealing with Haybrook to purchase our first house. Right from our initial meeting with mortgage adviser Daniel, to being shown around properties by Linda & Sally, and then our offer being accepted, the service has been fantastic. The estate agent team are professional & personable and have kept us updated right throughout the process, which for a first time buyer especially, can be extremely stressful and daunting. Someone always answered our calls in the office and when the lady in charge of negotiating the property we were interested in (Sue) was out of office, she always phoned us back promptly, they clearly care about their job and their clients. Thank you to Sue, Linda, Sally and rest of the team for your help and advice over the last few weeks. I would recommend Haybrook to anyone seeking mortgage advice or wanting to sell a property.

John · 23 June 2018

★★★★★ 5/5

Google

I chose Haybrook as my Estate Agent at the beginning because of the enthusiasm of all the staff, particularly Linda. Once I got a valuation Jo and Sue kept me informed of viewings etc. When an acceptable offer was made Helen has been in touch constantly keeping me up to date on the progress. She has kept me informed of any request made by the purchasers solicitor and by the purchaser himself. All the staff have been most helpful and courteous at all times. They are a very cheerful group and make you feel as though you are their only customer. I would recommend Haybrook to my friends, they are very good and professional in all their work. Pat Kenyon

Patricia · 23 June 2018

★★★★★ 5/5

Google

I have nothing but amazing things to say about all the staff that have helped me at haybrook. Lola has been consistently updating me throughout the process and always picking up the phone whenever I needed to ask about anything making it all completely stress free. Wouldn’t have been able to do it without her!

Sophie · 22 June 2023

★★★★★ 1/5

Google

Cold calling using 3rd party bought information.

James · 11 September 2026

★★★★★ 5/5

Google

Haybrooks Hillsborough have been fantastic in selling our property. They have been professional, informative, friendly, understanding and above all efficient and brilliant at communicating with us. Hoping the completion goes as smoothly. I wouldn’t hesitate to recommend them this far on our journey. A big Thank You to Yvonne Marsden and the Hillsborough team.

Karen · 22 June 2023

★★★★★ 5/5

Google

My partner and I have spent the last 6+ months searching for a family home, having sold our property since the birth of our daughter. This was becoming a very tiring and stressful experience, viewing various houses and each time going to best and final offers where we kept losing out. Having viewed a couple of properties with Haybrook and one in particular which we'd fallen in love with but got outbidded on, Holly at the Hillsborough branch was very reassuring and promised to keep us updated with properties she felt would be of interest to us with a view to arranging an early viewing etc. Holly kept to her word and thanks to her we have now finally had an offer accepted on a lovely property, in the area we want and ticking all of our boxes. Overall we have found Holly to be friendly, helpful and genuine - making us feel that she cares. She has given professional advice whilst being approachable and always on hand to answer any queries we may have. Thank you to Haybrook and especially Holly for helping us find our new home and for the great service provided so far.

Sarah · 23 June 2017

★★★★★ 5/5

Google

Helen and Holly were very helpful in the whole process of the purchase of my flat. I recommend Haybrook highly for both sellers and buyers from my impression as a buyer. All queries were answered on the viewing of the flat, a morning time before 10 was available for the viewing which meant I could do it on a weekday without taking any time off work. Holly should me round and she was very friendly and helpful. Holly was also the one to deal with my initial bid process and was informative of the sellers requirements and the property situation enabling me to bid the correct amount. Helen assisted in the processing of my purchase after my bid was accepted by the seller, helping chase solicitors and keep the whole process moving. She provided informative updates of the process and her best to ease it and keep all parties working/moving towards completion, which due to the management company of the flat I purchased was not made easy. They were happy to move the keys to the Haybrook branch in town for collection after completion, which really helped as it meant I did not have to take the day off work for the completion date. All in all they provided a great service and I recommend highly.

Martin · 23 June 2017

★★★★★ 5/5

Google

Met with Francesca who helped an talked me through all my options looking forward to the next step thank you.

Natalie · 11 June 2026

★★★★★ 5/5

Trustpilot

Great service

Thank you to Sarah, Laura and the Haybrook team. Brilliant service. Always In touch with me about viewings and how it went. There for any questions I had. So glad I choose Haybrooks. Thank you

Jacqueline · 20 September 2025

★★★★★ 5/5

Google

Had a valuation by Stephen Medland. Not only is Stephen friendly he is highly informative. Highly recommend Stephen and Haybrook estate agents Hillsborough for their services

Robin · 18 December 2024

★★★★★ 5/5

Google

Couldn’t recommend Haybrooks enough! Viewed and offered on countless properties but Haybrooks were the only ones with exceptional service. Lola was excellent and constantly kept in contact with ourselves and the seller to iron out any issues in order to get the offer and purchase over the line! Thank you

Chris · 25 September 2023

★★★★★ 5/5

Trustpilot

Outstanding service from beginning to end

The experience with Haybrooks was fantastic from the first phine call enquiry regarding the sale of our rental property. Lola has been outstanding with advice, quick response to both email and calls, nothing has been too much trouble. It really has been a hassle free experience. Thank you so much. Keep up the good work. 👍

Judith · 5 April 2023

★★★★★ 5/5

Trustpilot

Impressively short time taken to find tenants and arrange tenancy

The lettings team have been very responsive - Rebecca Wormald was particularly impressive when she first came out to see the property and discuss letting. Little things have arisen, as they do, in the course of preparing for the tenancy, but given the short time it took for Haybrook to find the tenants and let the property at the proposed price, they are insignificant. I am grateful for a relatively smooth experience as a landlady for the first time in many years!

Marie · 11 July 2016

★★★★★ 5/5

Trustpilot

Christina has gone above and beyond…

Christina has gone above and beyond throughout the process of putting our house on the market.We feel confident and reassured about selling our property thanks to Christina’s wealth of experience and attentiveness throughout this process. We would highly recommend Christina if you are looking to sell or buy a property in the future. Her knowledge of locations alongside her friendly, personable manner make her the ideal agent to support one through this journey.

Sophie · 6 April 2024

★★★★★ 5/5

Google

I have been dealing with Susan Smyth in my search for a suitable property. Susan gave me some excellent advice and was very kind and courteous in her approach. Even though my circumstances meant that I wasn't able to go through with the purchase, Susan was still very professional and showed a genuine interest in my case. When I am in a position to buy I will definitely seek out Susan's help and expert advice again.

M · 23 June 2019

★★★★★ 5/5

Google

Very good communication line, reached back to be as soon as I sent them an email. Lucy Bingham took over my request and helped me with the viewing. She worked to accommodate my time frame which was really helpful. She was professional and was well informed about the property. I would certainly recommend Haybrook.

Alesumaniswa · 10 August 2025

★★★★★ 1/5

Trustpilot

Good start, awful ever since…

This review is to support Landlords wanting to use Haybrooks to let their property, I try and take time and effort to factually lay out experiences with companies and hope this supports decision making for those considering Haybrooks services in the future; Initially Haybrooks appeared to be a slick company, they opened up with a reasonable rental price for the area and quickly let the property. Communication was prompt and effective, thankfully little was required due to renovating before letting so all goods were new and the property was recently decorated. We first ran into issues when Haybrooks where they were required to do work on the property, or the tenants wished to have something replaced or checked. Responses could take over a week and Haybrooks team were often not answering to resolve this issues. Offering little to assure the tenants, they would contact myself and ask for things to be done having been ignored by Haybrooks or having been left without answers. There are a plethora of small frustrating problems to large and concerning issues that can be evidenced, here is a small sample below that we had; - A replacement dishwasher that was never ordered, took nearly 3 months to replace and they charged us without having done the work. We recovered the money and had to replace ourselves -They had to ask us if the tenants had moved out, and were not aware whether they were still in the property or not -Allowed the contract to lapse without reviewing, this ended with late payments (resolved) -Several late payments, longest being 8 days fron the expected pay date -We have requested, with the most recent tenants, and what is contractually expected, that they complete onsite, in-person, checks on the property, they have been unable to send a single report or image back to me suggesting this work has been completed -Charging us for several services when changing tenants, stating it was done, not offering evidence, and much later only returning the money when I had requested review by the SpiceHart complaints team, whoninvestigates and found the work not to have been completed -New smoke alarms were causing an issue, they would not go to view or sort them, these appear to be subsequently disconnected when I have gone to do other work in the property in the absence of a Haybrooks service manager Their care and attention is negligent at best. Their service team and managers do little to help and do not appear to communicate with each other. A good example of this is 6 months after the dishwasher issue, I was called to see if and when it was suitable to fit the dishwasher. This is 3 months after ringing and emailing them to return our money they had taken due to the work not having even been completed. They chronically say all the right things, but then offer no action. We have made multiple complaints to their branch managers and SpiceHart (their parent company) which ended with apologies, returned money and further promises. Again, the promises have not come to fruition. We have been told that these are caused by "staffing issues" and "they will perform the requested checks", but as aforementioned, they have not done as they have stated, and we have still had to pay the full fee for what they in particular have agreed throughout as inadequate services. (Emails sent to us and recorded conversations with SpiceHart complaints team). It has been more stressful dealing with Haybrooks than running the property myself. I am glad and genuinely relieved to have separated from them today as I feel that they have, since the start, only successfully managed to get tenants in quickly and frustratingly failed at every other management job and opportunity. On reflection, this is something you can pay a seperate company for without paying a monthly %. I have very little good to say about this service and their team. I hope they reflect as professionals on how poorly they have delivered. I will continue to pursue my complaints and escalate as required because I don't think what has happened to me is fair and should happen to anyone else. Landlords who are bothered about the health of their property, and the wellbeing of their tenants, should avoid using their services.

Lyndon · 18 September 2025

★★★★★ 5/5

Google

Cannot fault the support from Haybrook in Hillsborough, especially Susan and Daniel (Mortgage Adviser). We ended up putting in an offer on a house with another agent but found Susan really helpful and supportive in trying to find us a property which would meet our needs and requirements. Totally recommend Haybrook in Hillsborough and will come back to them straight away should we decide to move again in the future. Sarah

Sarah · 22 June 2020

★★★★★ 5/5

Google

Been going through a purchase of a property in Sheffield recently. First time dealing with a purchase and all that comes with it. Haybrooks have some great staff who made it so much easier than I expected. Got constant updates from Helen Dyson throughout the process. And initially joanne Calvert was great as well. Huge thanks to everyone there. And would recommend them if you're thinking of buying in the area.

Richard · 22 June 2020

★★★★★ 5/5

Google

Cannot rate Haybrook Hillsborough highly enough. Nothing was ever too much trouble and the staff were all so friendly and helpful. With every hurdle that we faced throughout our transaction, haybrook worked tirelessly to ensure that everything went through and no one was disappointed. Special thanks to Joanne, Helen and Dan who went above and beyond to complete our purchase on time. We will definitely be using haybrook if we need anything in the future.

Georgie · 23 June 2018

★★★★★ 5/5

Google

Joanne Calvert and Helen Dyson of Haybrook Hillsborough have been brilliant. I was traveling from London to a viewing with my family and due to an incident at M1, we were almost 3 hours late. Joanne was really great and made sure she fits us in during her lunch time, which was much appreciated. Buying a home can sometimes be a daunting experience. A helpful and accommodating person can turn that into a pleasant one.

Imran · 23 June 2018

★★★★★ 5/5

Google

Can’t recommend Ella enough, what an amazing young lady! Thankyou again

Holly · 16 May 2025

★★★★★ 1/5

Trustpilot

Be cautious

Hi there, I was potential buyer for the property advertised by Haybroke. I offer highest price£262k however vendor's didn’t agree with that price as it still 8K behind from asking price and they have got ongoing purchase. I have been advised from estate agents whether I could increase my offer to £265 . Then I have increased up to £265k . I was waiting for the update of my offer. They said they couldn’t reach to the vendor. As I am keep calling them for update eventually they said my offer is with vendor however vendor waiting for few more viewing . Eventually on 09/09/2025 they said ( estate agent Hiilsbrogh)vendor now accepted another offer. They have not asked me whether I could increase my offer further as they have got new offer now. I have been with the property last one month,no one offers more than me.I have had my everything ready including mortgage. I think I have not been fairly treated and I have been just used for increased sales value of the property. I am absolutely frustrated. Another event around mid 2024 for another property with Haybroke . That time estate agent was Chaple town branch. They said Two other potential buyers offer the same price and vendor has chosen someone else. Although I was with the property as soon it’s come to the market and one month later they decided someone else.

Zahid · 13 September 2025