Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleOur experience with Blundells has been absolutely first class. David did a very professional job in helping us take our house to market and selling it, giving us great advice (and not just telling us what we wanted to hear). He helped us to achieve a quick sale with a price we were more than happy with. The girls in the office (particularly Heather who we dealt with) were again very helpful, whilst being very friendly through what could be a potentially stressful time. We would not hesitate to use Blundells again in the future and would highly recommend them.
Gareth · 29 May 2017
Agent replied · 28 May 2023
Thank you for taking the time to write this wonderful five star review regarding your experience with the Banner-Cross team of Blundells. It is marvelous to read how professional and proactive you found the team to be during your sale, i am happy to hear that you would highly recommend them to others. I will pass on your kind, complimentary review onto David, Heather and the entire team at the branch. Many Thanks.
★★★★★ 5/5
GoogleMe and my girlfriend have really appreciated having Jacob Bailey helping us find our new family home.
I met Jacob at our new property to have a look around and he was easy to talk to and helped me with any questions I had about the place, also very easy to talk on the phone which is hard to find these days! Thanks Jacob.
Jack · 28 May 2022
Agent replied · 28 May 2023
Many thanks for the fantastic 5* review and your kind words. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleEDITED
After leaving a pretty bad review, I was contacted by Will who was brilliant. He took on board the mistakes that had been made and we came to a resolution we were all happy with.
Will assured me that measures were being taken to ensure that the problems we faced wouldn't happen again.
Beth · 6 August 2025
Agent replied · 26 March 2026
Hello Beth,
Thank you for sharing your feedback with us. I'm truly sorry to hear about your experience and the difficulties you've encountered. We take your concerns seriously and would like to address them further. Please contact us at review@countrywide.co.uk so we can assist you directly.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
GoogleWe received excellent service from Georgia at Blundells . Georgia was very efficient and kept us updated at every stage of our house purchase. our solicitors were difficult to communicate with however, Georgia worked tirelessly to push the sale through before the end of the stamp duty deadline. She went above and beyond to ensure the process went as smoothly as possible. Highly recommend. Thanks Georgia.PositiveResponsiveness, Professionalism
Nel · 23 October 2021
Agent replied · 28 May 2023
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJoseph was very kind, helpful and quick to respond and help !
Thank you so much !
Eran · 26 March 2025
Agent replied · 26 March 2026
Thank you for leaving us your superb 5* review Eran. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI have recently letted a property with blunders and would like to give a 12/10 rating to Tasnim Rahman for her very professional and kind considerate compassionate attitude towards the whole process. An asset to the company thank you Tasnim
Shona8180 · 26 March 2024
Agent replied · 22 October 2024
Many thanks shona8180 for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI've just started renting a flat through Blundells and can't recommend them enough. Jacob has been very helpful through the entire process, even with my previous letting agents making it difficult. Jacob was great at keeping me informed throughout the process and made everything as easy as possible. Great service all round!
Ellie · 8 June 2023
Agent replied · 6 July 2023
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI'm sorry to say but I've had a very negative experience with Blundells from start to finish.
Blundells gave no instructions on the entry code to the flat I was supposed to move in which is laughable.
My process of moving out was completely disorganised with no communication on the checkout process and lack of clear communication with the landlord.
Following this, Blundells repeatedly failed to communicate with the landlord on return of the deposit and following this even when the landlord agreed to a return, 6 weeks later, Blundells failed to return the money with one excuse after another.
Very disappointed in Blundells, and one of the more negative experiences I've had with the larger letting agencies in Sheffield.
Thejuiceisloose · 24 July 2024
Agent replied · 22 October 2024
Hi, we are sorry to hear about your negative experience with Blundells. We apologize for the lack of communication and disorganization you encountered. Please contact us at review@countrywide.co.uk to discuss this matter further. Thank you for bringing this to our attention. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleHorrendous experience from start to finish with Blundells (including Countrywide) and our landlords who used them- A & K Walks Ltd. None of our complaints were taken seriously which included having to pay for a property before we could move in (we weren't told until move in day that the property wasn't ready), being moved into an unfinished property on a building site and workmen trespassing on our property with our landlord's permission. After making a formal complaint, I was harassed almost daily by multiple people within the company, and was issued a notice to leave. Eventually we agreed to leave within 48 hours and had to pay a remarketing fee to leave our tenancy agreement early to get away from the stressful situation! We were also charged a cleaning fee after leaving. I will ensure to never rent with any company associated with Connells Group in the future.
Stephanie · 24 July 2024
Agent replied · 22 October 2024
Hello Stephanie,
I'm truly sorry to hear about your experience. We take all feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can investigate this further.
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI did my first renting in Sheffield with this agency. Joseph is super friendly and helped me to communicate/check a few things with the landlord. The entire process was smooth and efficient. I moved from Scotland so I was not that familiar with the renting process and the documents etc in England. Their process of dealing with documents was very professional and let me feel at ease.
Chaona · 25 May 2024
★★★★★ 4/5
GoogleChelsea Kemp has been really great pre-move. Replies to emails quickly and extremely reliable and helpful. 5 star for Chelsea!
However, I have rented with blundells previously and could not rate my overall experience 5* as there were a number of issues previously.
Lizzie · 23 November 2023
Agent replied · 26 November 2023
Thank you for taking the time to share your experience and for your wonderful review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAfter our recent experience of selling a house in Nether Edge, Sheffield, we would definitely recommend Blundells, whose staff were helpful and professional throughout, even when negotiations got tricky. It made the whole experience less stressful. Grateful thanks to Andrew Winter and to Kay.
Carolyn · 22 October 2023
Agent replied · 29 October 2023
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleDealing with Jordan was an absolute delight! He was knowledgeable, professional and approachable throughout. I was unfamiliar with the area but Jordan made me feel at ease and took time out to answer all my questions. Would highly recommend him to anyone looking to buy in the area!
Savan · 6 July 2023
Agent replied · 6 July 2023
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleChelsea is very professional, helpful and responsive. I am very impressed with her communication and responsiveness throughout the process. She replied to emails very quickly and kept us informed about the progress on a regular basis. Amazing service, thank you Chelsea.
Roza · 25 December 2023
Agent replied · 1 January 2024
Hi Roza! It is wonderful to see your 5* Review and kind comments! Best wishes, Scott @ Customer Care.
★★★★★ 5/5
GoogleLydia has been extremely helpful and on the ball with everything from start to finish. I had been looking for somewhere to rent for a few weeks and was becoming increasingly frustrated with other agents who were not returning my calls and emails. Lydia has been in constant contact and ensured that the process has been quick and easy
Laura · 28 May 2022
Agent replied · 28 May 2023
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHighly satisfied with the entire rental process and the service provided by Anna Manfredi was amazing. She was very kind and guided me with all the support which was more than I expected. She updated me with all the details and there was immediate response for all my mails. Thank you for everyone in the Blundells team, especially Anna.
Ciju · 28 May 2022
Agent replied · 28 May 2023
Thank you for your superb 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleSimply the most incompetent group of people I have ever dealt with. Communication within blundells and with me has been shocking. Only positive is they are mostly always friendly. But do avoid if you can.
Mullac · 26 December 2025
Agent replied · 26 March 2026
We are deeply sorry for the negative
experience you had with our company. We take all feedback seriously and we
appreciate you bringing this to our attention. Please email me at
EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards,
Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleJust been handed over the keys to our rental property today, Sam and Freddy were so friendly but professional throughout the whole process!
Freddy even helped move the sofa into the house once he’d been through some things which was beyond helpful as I wouldn’t have been able to do it alone! So thank you very much :) would definitely recommend blundells, Freddy and Sam are huge assets to this company.
Megan · 29 May 2019
Agent replied · 28 May 2023
Hi Megan
Thank you very much for this 5* review and recommendation! Great to hear Sam and Freddy provided a friendly and professional service, and that Freddy went the extra mile to help you move your sofa in! I will make sure that these kind words are passed on to them.
Kind regards, Jake
★★★★★ 5/5
GoogleJoe was very helpful , professional and quick to respond to us .
It was a pleasure liasing with him .
Thankyou
Fiona
.
Fiona · 22 September 2024
Agent replied · 22 October 2024
Many thanks for your marvellous 5* review Fiona. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleDiane Grubb and her colleagues at Blundell's were very consistent in their communication with myself throughout my selling and buying of properties. I felt assured by Diane's reassurances about certain worries that i had. Because i knew that the many past experiences that Diane has had in the job were relatable to my queries and helped myself to remain calm and it was very important to myself to be looking after my wellbeing at the time of the sale of my house. Thank you!
Emma · 25 April 2024
Agent replied · 22 October 2024
Emma thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleI would have no hesitation in recommending Blundell's for lettings.
James Campbell in particular, followed through with all my need's and requirements, communication was always swift and punctual.
Very efficient and helpful.
Well done to James and the team.
Marcel · 21 November 2023
Agent replied · 26 November 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations
★★★★★ 5/5
GoogleHaving recently purchased a property through Blundells Banner cross, I can't praise the team more highly. In particular Diane Grubb, who went out her way on several ocations to ensure the purchase ran as smooth as possible, (a tremendous asset to the company). Highly recommend. Thank you.
Aly · 29 March 2023
Agent replied · 28 May 2023
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOur purchase took a lot longer than expected (due to the vendors useless solicitors holding up the process) but Ciara was great. She kept us updated every step of the way and was constantly following up with the vendor and his solicitors to get the required information. Definitely recommend their services and would use again.
Natalie · 28 May 2022
Agent replied · 28 May 2023
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI found an amazing property to rent through Blundells and have just sorted out all of the paperwork and agreements. The letting agents who I was in touch with throughout the process (Tasnim Rahman and Joseph Birch- Healy) have been so helpful and kind throughout the whole process. I get stressed quite easily but they really put my mind at ease in moments of stress. They communicated everything that was going on and clarified everything I was unsure of. I could not recommend this agency more!
Thank you so much for all your help, you made a stressful situation feel so much easier!
It's · 26 March 2024
Agent replied · 22 October 2024
it's me thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
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