Every review we hold for the Sheffield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy experience at blundells was amazing and everything was so easy and swift with them. Tasnim was incredible, great knowledge in the lettings sector, definitely recommend these guys to help you in your lettings journey
Andrew · 26 June 2025
Agent replied · 26 March 2026
Thank you for the glowing review! We are happy to hear that your experience with us was amazing and that Tasnim provided great knowledge in the lettings sector. We strive to make the process easy and swift for our clients. Thanks for recommending us, and we look forward to helping you with your lettings journey. #BlundellsRealEstate
Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI had a wonderful experience using Blundells for finding a rental a property in Sheffield. Chelsea, my main contact, provided exceptional assistance throughout the entire process of finding and applying for the property. Jacob was incredibly helpful when it came to key collection and sorting out any additional queries and concerns I had. The overall experience was smooth and professional, making it a seamless journey for me. Would highly recommend anyone moving to Sheffield to use Blundells.
Jabur · 29 June 2023
Agent replied · 6 July 2023
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were first time home buyers, getting a flat in the West One complex. Kay was handling our sale. She did a brilliant job. She would answer any queries we had in minutes (and there were many) and made sure everything progressed smoothly. She deserves a 5 star rating. She was professional and very efficient, but also kind. She would trouble shoot ahead of time and was an excellent communicator. Would highly recommend!
I would have given a 4 star for some of the other members of the team as they didn't show up for a house viewing and kept us waiting in the cold. We communicated that we were waiting. They picked up the phone and advised us to keep waiting and to call back in 5 minutes. They stopped lifting all calls from our side after this for the next few hours. This was highly unprofessional and demonstrated poor communication. Note for improvement: Would recommend work phone numbers of staff showing the houses to be passed on to vendors to avoid going through the office and causing communication gaps (seems obvious as other realtors do this).
Apart from this glitch, everything else was excellent from Blundell's.
Sindhu · 29 March 2023
Agent replied · 28 May 2023
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 3/5
GoogleI had a mixture of positive and negative experiences with Blundells.
I was so happy to find the perfect flat, but from the moment I put my mortgage in the hands of a one of Blundell’s Countrywide brokers, every bit of excitement disappeared. I was tricked into using a broker when I already had my own decision in principle with a good rate (one that would have been approved subject to valuation). I was given the hard sell which turned out to be a big waste of money. I know myself, I am a control freak and I need to know what is going on every step of the way. After explaining this several times, I was told that I would be, I wasn’t. I even had the "I’m not trying to sell myself, and I care as much as you do" thrown in several times for good measure. I really should have noticed the big red flag waving right in front of my face. I had very little contact with the broker from the moment I paid my extortionate fee. I had to find out about issues with my mortgage by calling the lender myself. Even when the mortgage was being declined due to service charge issues, I wasn’t informed. Again, I had to contact the lender myself to hear this news. Fortunately, Kay, Diane and Neil were great at dealing with my panic after finding out things weren’t going well. I now understand why people say buying a property is one of the most stressful experiences, it involves trusting people who’s agenda is to take your money.
By the time my mortgage was approved, I’d forgotten what my new home looked like so I booked another 2 viewings. Jordan Hargate was prompt and gave me as much time as I needed to look around. Even though there was no benefit to Jordan (I’d already purchased the property), he acted like there was. He helped me measure the space and was happy to listen to me ramble on about furniture, floors and walls. At no point did I feel rushed, even when the second visit lasted over an hour. I asked a lot of questions and Jordan was happy to answer them. He genuinely seemed interested and gave me ideas about making use of my space which I am grateful for. I would recommend booking a viewing with Jordan, especially if you’re looking for someone who makes you feel like they’re interested without trying to sell themselves or their services.
Although I won’t use Blundells again, I can’t fault the core sales team. It’s my own fault for not trusting my instinct and going with my own lender. Lesson learned.
Charlotte · 1 March 2023
Agent replied · 26 November 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 3/5
GoogleI had a mixture of positive and negative experiences with Blundells.
I was so happy to find the perfect flat, but from the moment I put my mortgage in the hands of a one of Blundell’s Countrywide brokers, every bit of excitement disappeared. I was tricked into using a broker when I already had my own decision in principle with a good rate (one that would have been approved subject to valuation). I was given the hard sell which turned out to be a big waste of money. I know myself, I am a control freak and I need to know what is going on every step of the way. After explaining this several times, I was told that I would be, I wasn’t. I even had the "I’m not trying to sell myself, and I care as much as you do" thrown in several times for good measure. I really should have noticed the big red flag waving right in front of my face. I had very little contact with the broker from the moment I paid my extortionate fee. I had to find out about issues with my mortgage by calling the lender myself. Even when the mortgage was being declined due to service charge issues, I wasn’t informed. Again, I had to contact the lender myself to hear this news. Fortunately, Kay, Diane and Neil were great at dealing with my panic after finding out things weren’t going well. I now understand why people say buying a property is one of the most stressful experiences, it involves trusting people who’s agenda is to take your money.
By the time my mortgage was approved, I’d forgotten what my new home looked like so I booked another 2 viewings. Jordan Hargate was prompt and gave me as much time as I needed to look around. Even though there was no benefit to Jordan (I’d already purchased the property), he acted like there was. He helped me measure the space and was happy to listen to me ramble on about furniture, floors and walls. At no point did I feel rushed, even when the second visit lasted over an hour. I asked a lot of questions and Jordan was happy to answer them. He genuinely seemed interested and gave me ideas about making use of my space which I am grateful for. I would recommend booking a viewing with Jordan, especially if you’re looking for someone who makes you feel like they’re interested without trying to sell themselves or their services.
Although I won’t use Blundells again, I can’t fault the core sales team. It’s my own fault for not trusting my instinct and going with my own lender. Lesson learned.
C · 27 February 2023
Agent replied · 28 May 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI highly recommend Blundells for their exceptional customer service.
Jess and the team assisted me in renting out my property and their professionalism and attention to detail were outstanding!
They were responsive to my needs and concerns and provided a valuable service.
Overall, they made the process easy and stress-free.
I appreciate their hard work and dedication and will definately be using their services again in the future. Thank you, Blundells!
George · 22 October 2023
Agent replied · 29 October 2023
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to Chelsea and the Ecclesall Road team. You've demonstrated once more why you're the very best. As always, your professionalism is exceptional.
.....Excellent service received! The best letting agent in Sheffield. They have well cultured staff who respond to enquiries very promptly. James Campell, the staff that assisted with my moving in was very approachable and professional. He's an asset and Blundells should guard him jealously.
Azuka · 18 December 2023
Agent replied · 26 November 2023
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleA big thank you to Jordan Hargate at Banner Cross for negotiating the sale of my property. Selling can be a stressful time and it's reassuring to have a professional and courteous negotiator, as well as the rest of the team at Blundells who have all kept in regular contact and worked as a team. I appreciate all their hard work in this difficult market. I've also worked briefly with Centro Lettings who have been extremely helpful. Thank you all.
Claire · 29 December 2022
Agent replied · 28 May 2023
Thanks for the excellent 5* review and your kind words! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was purchasing a property from a client of Blundells earlier this year. The whole process went super fast. Great clear, friendly communication. Kay was awesome, thanks for all your help!
Martyn · 26 June 2025
Agent replied · 26 March 2026
Thank you for your brilliant 5* review and thank you for your kind words Martyn. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleNyasha was a brilliant agent to work with, really supportive nothing was to much for her to deal with and went above and beyond to ensure we got a house
Elizabeth · 26 June 2025
Agent replied · 26 March 2026
Thank you for leaving us your superb 5* review. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleWe’ve just secured and moved into our dream home and we’re delighted with Blundells at Banner Cross. Kay dealt with our purchase and she was an absolute breath of fresh air from start to finish - in a different league to other estate agents we have dealt with. Her professionalism, frequent contact and ensuring all parties submitted documents efficiently was absolutely one of the contributors In us completing the purchase in record time. Thanks Kay for all your hard work! Beth and JoePositiveResponsiveness, Quality, Professionalism
Beth · 23 October 2022
Agent replied · 28 May 2023
Thank you for your wonderful 5* review of our local team. Best wishes, Scott @ Customer Care
★★★★★ 5/5
GoogleA special thank you to Isabel, even though it wasn't the outcome we were after, she was extremely supportive and helpful
Lynda · 26 September 2025
Agent replied · 26 March 2026
Thank you for your kind words! We are glad that Isabel was able to provide you with the support and assistance you needed. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 1/5
GoogleI was looking for house for my family . They give me appointment for viewing after one day they said u have to gave us holding deposit 196£ it will deduct from your rent , if anything happen or we'll never give u deposit we will return you. They waste my 1.5 month by sending emails afrer emails even we gave all documents and payslips, even my company responded already to their email and provide all documents they need When we try to call they said its in process. Now they not returning the deposit . Very bad experience 😕
Muhammad · 16 May 2025
Agent replied · 28 May 2025
Hello Muhammad Abdullah,
Thank you for sharing your experience with us. I'm sorry to hear about the difficulties you faced and the inconvenience caused. Please contact us at review@countrywide.co.uk so we can address your concerns directly and work towards a resolution.
Best regards,
Lucy, Customer Relations Team
★★★★★ 4/5
GoogleOur experience with the Lettings Team of Blundells has been positive & stress free. The process, from viewings (with their lovely Trainee Nyasha, who was very informative & supportive in her communication & customer service towards us) through to the completion of the application procedure (with Hannah Mills, who operated with speed to meet a very short deadline).
Blundells exceeded our expectations & we have no reservations in recommending their service. Thank you & God bless all the staff at Banner Cross 🙏🏾
Carina · 14 May 2025
Agent replied · 26 March 2026
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMany thanks to everyone at Blundells. The flat they have recently sold on our behalf , was initially let by Blundells and both the lettings team , especially Jessica and Anna, and subsequently the sales team, have been excellent.
In particular, I want to thank Kay for her professionalism, her kindness and helpfulness and especially for preserving my sanity in what were very difficult circumstances at times.
I wouldn’t hesitate in recommending Blundells! An excellent team!
Mary · 29 December 2022
Agent replied · 28 May 2023
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 1/5
GoogleTerrible experience. AVOID. Very sneaky in terms of the holding deposit, they ask you first all your card details and then they proceed with questions. Nyasha Mauchaza Since the beggining very passive-agressive towards any feedback or request about the property, made me completely uncomfortable during the viewing, almost kick me out of the property. As well they kept my holding deposit, classic sneaky agency, cero stars for this people, keeping the money like water, like everyone has plenty of it to give away. I AM A MOTHER that need the money for my 1 year old baby, thanks for keeping it.
Geraldine · 26 April 2025
Agent replied · 26 March 2026
Thank you for bringing this to our attention. We apologise for any discomfort or inconvenience you experienced. We are committed to improving our customer service. Please do contact us via review@countrywide.co.uk if you wish to discuss further your rating and any concerns you may have.
Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom start to finish, my experience with Blundells has been excellent. Hannah and the team were always responsive, professional, and went above and beyond to answer all our questions. They made the often-daunting process of finding a rental property incredibly easy and stress-free. I'm so grateful for their support and would highly recommend Blundells to anyone looking to rent in the area. A well-deserved 5 stars!
Carmen · 26 March 2025
★★★★★ 5/5
GoogleHannah did a fantastic job of processing our letting application and smoothly navigated issues with our previous landlord to help us move into our lovely new house on time, thank you Hannah!
Sofia · 14 April 2025
Agent replied · 26 March 2026
Thank you for the kind words, we are so glad to hear that Hannah provided exceptional service and helped make your move into your new home a smooth one! We will be sure to pass on the compliments to Hannah. Wishing you all the best in your new home! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBlunells were great at sorting out a tenancy agreement and making sure we were able to move into our property as soon as possible! Annie was really helpful in explaining all the steps and information we needed in order for us to sign our tenancy
Jessica · 11 October 2024
Agent replied · 10 December 2024
Thank you for your thoughtful 5* review Jessica! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBlunells were great at sorting out a tenancy agreement and making sure we were able to move into our property as soon as possible! Annie was really helpful in explaining all the steps and information we needed in order for us to sign our tenancy
Jessica · 1 October 2024
Agent replied · 22 October 2024
Thank you for your thoughtful 5* review Jessica! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHave gone through Blundells for my current flat rental and very satisfied (and having rented in London for 5 years before that, appreciate a lot a *good* quality of service). Everything was smooth and digital - which has been a major help and no loophole. Jacob, who I liaised with during the whole process, has been responsive also to my questions and worries. Trustworthy agency I'd recommend 👍🏻
Sarah · 28 April 2023
Agent replied · 28 May 2023
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe service and support I got from Blundells in particular Sam Hartley, from start to finish was amazing, they were always very helpful and kept me regularly updated on the sale. I would highly recommend people to use them Leanne
Leanne · 19 November 2024
Agent replied · 10 December 2024
Many thanks for your fantastic 5* review and recommendation Leanne. I will of course pass on your kind hearted words to our Banner Cross branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI invited Blundells and two other Agents to provide a valuation of my house. I subsequently asked Blundells to market my property as I was impressed with the knowledge and enthusiasm of Rosie Robshaw. Please note, Rosie valued my property at a lower price than the other 2 Agents and felt her valuation was realistic and a true valuation. Georgia Skitt then took over the marketing which resulted in a sale a few weeks later. We completed last week and Georgia kept in contact on a perfectly timely basis right throughout the process and helped bring the transaction to a successful process. Many thanks to the team at Blundells Banner Cross for their excellent service. On a final note, a brief call out for Jessica Lounds at Blundells Lettings who has been my point of contact during the time I have been letting my house. She has been consistently outstanding and nothing was ever too much trouble for her. Thanks again BlundellsPositiveQuality, Professionalism, Value
Nick · 23 October 2021
Agent replied · 28 May 2023
Thank you for the fantastic 5* review and your kinds comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe prompt, professional and attentive service we received from Sam Hartley at the Blundells Banner Cross office were a great help and comfort during our recent purchase. Thank you Sam.
Steve · 26 March 2025
Agent replied · 10 December 2024
Thank you for taking the time to leave us this amazing 5* review Steve. Kind regards Lucy, Customer Relations.
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