Blundells Banner Cross reviews in Sheffield

★★★★★ 1/5

Google

Booked a viewing with Nyasha Mauchaza for yesterday at 16:45pm, and we confirmed this in the morning. During my work day, Nyasha texted to tell me she had double booked the viewing and I had to come earlier. She was very passive aggressive and rude about it. There was no apology or acknowledgement of her own mistake or the massive inconvenience this was for me as I work quite far away from the house and had planned my day around that specific time. I got an uber to get to the property and she didn't bother showing up or contacting me. I've also just seen her name pop up negatively in some reviews and that doesn't surprise me. If this is the caliber of staff at blundells, then the company is full of people with bad character and zero professionalism.

Victoria · 22 February 2026

★★★★★ 5/5

Google

The lettings team at Banner Cross helped me with a recent letting of my property and the service was seamless. Nyasha and Tasnim were my contacts and both of them were quick to update me, very responsive and answered the phone quickly when I called. The rent I achieved was higher than I expected and I had a good selection of tenants to chose from. Overall a 10/10 service from Blundells Banner Cross, thank you!

Will · 26 June 2025

★★★★★ 5/5

Google

I am writing to express my gratitude for the good service we received from Blundells during the recent purchase of our home. We had initially rented the property through Blundells, and the process of transitioning from tenant to homeowner was made easy. In particular, I would like to thank Kay Hurley for her helpful and honest advice throughout the entire process. Her guidance was really helpful. We also appreciated the simple and efficient way in which we could report and resolve issues with the house while we were tenants.

Katie · 26 April 2025

★★★★★ 5/5

Google

It has been a pleasure working with the Blundells team. They have been supportive, cooperative and catered to our needs. They have listened to us when we had concerns. As tenants moving to a new property it was a very smooth experience for us. Special thanks to Beth and Nysha who have been so kind and responsive. They really made us feel welcomed and valued.

Sohaa · 26 August 2025

★★★★★ 5/5

Google

Nyasha Mauchaza is the best agent I have ever had! I moved in less than a week, and no one has ever done it so quickly! Excellent communication with the client, I am completely satisfied and glad that I chose this agency.

Karina · 26 January 2026

★★★★★ 5/5

Google

My experience with Blundells has been great! They’re efficient, quick to respond and very helpful. I spoke to Jessica first who was incredibly helpful and quick to arrange viewings for that same week. Once we decided which property to lease, Tasnim was our point of contact and she handled everything with great efficiency, making the whole experience very pleasant as it ran so smoothly.

Khairan · 26 March 2025

★★★★★ 5/5

Google

Outstanding service provided by the team in particular Tasnim who was extremely professional and went above and beyond to ensure our agreement went through smoothly. She even worked on her days off and kept in communication with us to ensure we were kept in the loop. We will only move forward with Tasnim in the future as we feel very comfortable with her service. She works to an exceptionally high standard and will continue to excel in her career for sure.

Anam · 24 July 2024

★★★★★ 5/5

Google

Everyone has been so friendly and efficient, especially Cherry and Chelsea, (Hillsborough location) as they were the ones who helped us out with the renting process. Cherry was the one who conducted the house viewing, she was so nice and a process that can sometimes be quite awkward, she made us feel really comfortable and was so outgoing too, and was ready to answer every question we had! Chelsea was also the one dealing with documentation making the process easy and quick! Thank you guys!!

William · 24 June 2024

★★★★★ 5/5

Google

Our experience with Blundells Banner Cross Office has been a pleasure! All the staff have been very professional throughout in particular Sam who arranged viewings for the property that we were interested even going above and beyond to arrange a viewing on his way home from work! I’m happy to say that we secured the property and again Kay has kept us fully informed with the process moving hopefully to a satisfactory conclusion in the next few weeks.

Judith · 24 July 2024

★★★★★ 5/5

Google

I made a purchase through Blundells, and Kay handled everything for me. She was exceptional from start to finish and handled everything exceptionally well. There was a few times when the deal didn’t seem possible, she made it possible for me. I’d highly recommend and already had a visit from the letting team to handle the renting of the property. 10/10

Amar · 26 March 2025

★★★★★ 5/5

Google

I want to thank Kay Hurley, Dianne Grub and Isabel Marshall in particular for their help and support through a difficult and time - consuming house sale.

Jane · 26 February 2026

★★★★★ 5/5

Google

I would just like to say a massive thank you to Diane,Ammie,and the team at blundells for their help and support ,you all did an amazing job.l will be forever grateful to you all.

Helen · 26 December 2025

★★★★★ 5/5

Google

Wonderful experience buying a property via Blundells. From start to finish, Diane and team were helpful, communicative, and supportive - even when our first property purchase fell through. Highly recommended.

Danomi · 26 January 2026

★★★★★ 5/5

Google

Nyasha was communicative and answered all our questions/provided details for moving into a new rental property, very helpful and friendly!

Paige · 15 April 2026

★★★★★ 1/5

Google

Renting with blundells was diabolical, it was my worst experience. Firstly, as soon as we moved into our flat we had a gas leak, we had to get someone round first thing when we moved and it turned out that someone had messed it up, but I don’t understand how they couldn’t smell that gas when they checked the property. That was not even the worst part of it. Our flat started to get very mouldy, no matter how much we opened the windows and used mould spray. We took down the wardrobe that was there when we moved in and found a huge patch of toxic black mould(pictures below), we got in touch with blundells and they sent a contractor who came to inspect the property and they found that there were holes in the exterior wall letting rain in. Blundells then got back to us saying that the landlord said it is not her responsibility? They have a third party that deals with it, two months later still nothing had happened. We had to move all our stuff into the living room and was basically living in a studio apartment because we couldn’t breathe in the bedroom it was that bad. It damaged some of our clothes and furniture and our landlord denied us compensation. They finally emailed saying we could move out so we found a new place as fast as we could with a different agency. The landlord now wants to keep 90% of the deposit to redecorate and clean. When we left the flat was fine apart from the mould and redecorating is not our responsibility, it only needs that because of the damage the mould has caused because they didn’t sort it out. Before we moved out we emailed loads of times and we always got ignored, we called our property manager aswell but he was never any help. Always saying he will call back later and never did. Renting with Blundells has been the most stressful thing I have ever gone through, the mould has also worsened my partners health problems and the landlord knew how bad the mould was. Not only this, she tried to sell the property as soon as we told her, we had people coming in for viewings while we were in distraught about our living situation, it made us feel like they were making a joke of us. Blundells has been an absolute nightmare and I will definitely not be renting with them ever again and will always warn people not to rent with them. Nobody should have had to go through what we went through especially as our first rented home at 19 and 18. Absolutely disgusting what they had us go through. Now that we have moved out, we are still dealing with the stress of trying to get our deposit back.

Kanye · 25 April 2024

★★★★★ 5/5

Google

Today our house purchase was completed, and we are truly grateful for all the hard work and support from the whole team. Issy handled our house purchase personally, and she was incredibly committed from start to finish. I recommend her 100 percent. The staff are very helpful and have been working extremely hard, keeping me updated throughout the entire process. Issy, Kay, and Ammie, all the staff were excellent, always encouraging and consistently supportive. I want to take this opportunity to say thank you to all of them, and I will definitely go back to them for future transactions

Pari · 26 December 2025

★★★★★ 5/5

Google

My daughter and I dealt with Kay Hurley at Blundells Banner Cross to sell our Apartment on Pomona Street. The sale was extremely challenging due to the current confusion surrounding building regulations allied to a less than helpful and slow responding Property Management Company. Kay was always enthusiastic and diligent in helping us manoeuvre around all of these issues and we always felt that nothing was too much trouble. Kay was able to build strong and effective relationships with ourselves as the vendors and with the buyers and their solicitors. Without Kay I doubt we would have been able to get through to completion and I would highly recommend herself and Blundells.

Richard · 26 March 2024

★★★★★ 5/5

Google

Thank you to Kay Hurley, at Blundells, Banner Cross. Kay helped me through the stressful process to getting my new home. Her pleasant disposition always cheerful with a smile, whilst always very professional and first class customer …

Michael · 22 September 2025

★★★★★ 5/5

Google

Joseph Birch-Healey is very helpful and professional. I’ve filled an application for a property at another blundells but not heard anything for 2-3 weeks. Even after following up a few times, no one could tell me what happened. Joseph called to check if I was still looking for a property and I’ve asked him about my application. Although he called from another branch he still managed to fix the problem very quickly. I am very impressed by the level of care and professionalism he showed. I think he is an asset to blundells.

Maral · 18 December 2023

★★★★★ 5/5

Google

We are really impressed with professionalism and customer service. The staff is not only friendly but highly skilled also. Superb service from start to finish. James was really kind and helpful with the viewing. Then, special thanks to Tasnim. She made the whole process to go smooth and quicker than we could expect, and finally thousand thanks to Chealsea for her superb work. Superb service from the entire team, who is polite and can answer any questions you have there and then.

Josip · 18 December 2023

★★★★★ 5/5

Google

We have found all the staff at Banner Cross branch to be helpful, there is always someone available who will be ready to answer a query or help solve a problem. We had great contact with James Campbell who let a property on Sharrowvale Road for us and went out of his way to be there when we needed him. We have to mention Tasnim Rahman who has a delightful manner and delayed going home one night in order to solve a query for us. Always extremely helpful. Thank you Banner Cross.

Lynn · 23 November 2023

★★★★★ 1/5

Google

deeply frustrated by what this agency has done to us. We are left homeless today when we had to move in. It's disheartening to see how immigrants and first-time renters are treated. The entire process seems suspiciously standardized a trap to earn money - James especially who throughout misguided us and didn't reveal anything until last day. Taking a holding deposit, giving no briefing about the referencing process, conducting references, only to inform us suddenly that we've failed and won't be refunded. On the day of move in we are told that we have failed the landlord referencing despite the fact James was informed since day 1 that we were living with some family , why would anyone jeopardize their own housing application? Without proper guidance, filling out an application for the first time shouldn't be a punishable offense. We were hopeful about the home we applied for, even gave notice on our current place, only to be crushed with a failure notification. Holding onto our hard-earned money in such a manner is unjust. The agency seems oblivious to the distress we've endured. Assigning blame and holding onto money unjustly is simply unacceptable.

Neha · 10 September 2023

★★★★★ 5/5

Google

From the initial viewing agent managing our request to rent (thank you Megan), through to the team managing contracts etc, to the property agent helping us find the the fridge socket, all were professional and made the process stress free. Thankyou Blundells.

Charles · 1 May 2025

★★★★★ 5/5

Google

From the moment I picked up the phone to getting my complimentary gift box, selecting and renting a property with Blundells has been the easiest rental experience I've ever had. Khalid was incredibly helpful in getting the processes streamlined, very friendly and efficient with the whole thing. They have 'Tili' which even helps get you the best deals (I genuinely tried everywhere and couldn't find better), so if you are in a situation where you are looking for great accommodation as quickly and cheaply as possible; I cannot recommend Blundells more. I have had some pitiful experiences from the likes of Simple Life and Urban Splash, but these folks have been outstanding, and the former two need to take notes on how to treat their tenants.

Reece · 23 May 2023