Trusted Agent profile · Selby
Verified
★★★★★
868 reviews across 3 platforms
17-19 Gowthorpe, Selby, YO8 4HE
Preston Baker's office in Selby, at 17-19 Gowthorpe, is rated 4.6 out of 5 across 868 reviews on three platforms, including 117 Google reviews rated 4.6.
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Every review we hold for the Selby office, from every platform, shown as written. First names only.
5/5
TrustpilotOutstanding customer experience
Minnie in Crossgates has been excellent throughout the whole process.Lindsey also kept me up to date and informed all along.The service was professional, personal and confidential and I had genuine trust that they were working for me. Would definitely recommend to others.
5/5
Trustpilotgreat experience
Minnie was absolutely amazing. She did everything she could to help us, highly recommend.
Hi Kim - thanks so much for your feedback. Glad that Minnie was able to help.
5/5
TrustpilotRachel has been "EXCEPTIONAL" in her …
Rachel has been "EXCEPTIONAL" in her communication, committment and professional attitude - Outstanding!!!
Thanks James. Your review is outstanding too! Kind regards, Team PB
5/5
TrustpilotFor diligence and care, do not look elsewhere!
I am in the process of selling a property this very moment and i can't praise enough the service I have received from Preston Baker's Headingley Office. I have benefited from the efficient, professional and courteous approach they have adopted from the very beginning. In particular i have to single out Abigail whose enthusiasm,diligence and encouragement have been second to none.
Hi Rod. We love the new "catchline" you have given us - Thank you! We will pass your thanks on to Abigail and the rest of the Headingley team. Kind regards, Team PB
1/5
TrustpilotShambolic service - avoid at all costs
Shambolic service. I would give 0 stars if I could. Completely incompetent staff who made a cock up with every single communication we had with them when trying to buy a property. Totally useless, dishonest. We had to ring up to find out what had happened to our offer. Really poor and unreliable communication in what is already a difficult and stressful thing to have to do. How are these people running an estate agency business as they cannot be trusted when making the biggest purchase of your life. Avoid like the plague unless you want to be mugged off.
5/5
GoogleFrom start to completion of our sale we were kept well informed by Chloe from the Selby office. We had a couple of hitches on the way but Chloe dealt with them very professionally. Her friendly manner made the process a great deal easier.PositiveProfessionalism
Thank you so much for your brilliant review Jeremy. Kind regards, Team PB
5/5
TrustpilotFirst Class Remortgage!
I used P&B to go through a remortgage and I can't speak highly enough of Lindsey and Brad - between them they were always there to answer my needy demands and guide me through the process in way that suits someone who doesn't really have a clue.. very knowledgeable, supportive, relatable and professional. We hit a few hiccups as expected in this type of activity but their resilience and urgency to resolve was second to none. Thanks guys!
5/5
TrustpilotLettings Service - Moortown
Very pleased with the service provided to let my property. Efficiently & professionally handled from the photographs and marketing to securing tenants with a rental arrangement over the asking price. Special thanks to Rachel who communicated well and provided helpful advice throughout.
5/5
TrustpilotTony has gone above and beyond and all the extra miles in the world!
Have been working with Tony over the last couple of weeks and he has absolutely gone above and beyond for me and all the extra miles possible in helping me source a property for my investment portfolio. Tony has a great eye for detail and helps massively by taking the time to break down pros and cons of each property and has even gone out of his way to view a property on my behalf when I wasn't able to make it. You can tell he definitely knows his stuff and is very well versed in the Leeds area. Wish there were more people like Tony in the property industry. Highly recommend!
4/5
TrustpilotSmoothing the process of selling
I have received a very fine service in my task of selling my flat. Eloise and Jess took me through the process, covering the pitfalls and keeping me in the loop on any changes and viewings. They also used their experience to advise me on using related services such as cleaners, removals and legal teams, which proved useful.
Hi Ed, thank you for leaving a review for our Headingley branch. We'd love to know what we can do in the future to get that extra star. Bradley ~ Team PB
5/5
TrustpilotExcellent service
I have bought, let and sold my property with Preston Baker and they’ve always been brilliant. Rachel Lansdell managed the sale right through from valuation through to completion and she was absolutely brilliant, she got me an excellent price and was always responsive, helpful and went the extra mile. I would definitely use Preston Baker again in the future.
5/5
TrustpilotExcellent service from Preston Baker.
Excellent service from Preston Baker.Sibel was so helpful. Never needed to ask anything twice. Because of her we completed within 2 weeks which reduces the stress of buying a house .Warren Ferster
5/5
GoogleFrom start to completion of our sale we were kept well informed by Chloe from the Selby office. We had a couple of hitches on the way but Chloe dealt with them very professionally. Her friendly manner made the process a great deal easier.
Thank you so much for your brilliant review Jeremy. Kind regards, Team PB
5/5
TrustpilotWhilst working with Preston Baker
Whilst working with Preston Baker - Selby branch, I have found that the staff are very helpful, knowledgeable and proactive in assisting a timely completion.I wouldn't hesitate to recommend to Louise Kelly and her team to future buyers or vendors.
5/5
TrustpilotHugely impressed by the quality and …
Hugely impressed by the quality and service experienced at Preston Baker. They make you feel at ease with what can be a very arduous and awkward process. Kestyn Powell dealt with us and was first class. Professional, calming and at no point did I feel uneasy during the process. They are rated well for a reason. Excellent service
Thank you so much Max for your brilliant review. Kind regards, Team PB
5/5
TrustpilotWhen Preston Baker Headingly sold my…
When Preston Baker Headingly sold my house, they did a fantastic job. We achieved more than we expected and they handled the whole process from sale to completion very efficiently and professionally. Jess, Catherine and the whole team are brilliant and always there to help - I would highly recommend them to anyone considering selling their property.
Hello Mibb. We always do our best to get you the most for your property, and we get just as excited as you do when we achieve our goal. Thank you for your review. Bradley~Team PB
5/5
TrustpilotGreat service with Laura and her team…
Great service with Laura and her team at Preston Baker Doncaster. We have used Preston Baker on serval occasions and always received a brilliant service, we would highly recommend and shall be using them again in the future.
5/5
TrustpilotClaire from Moortown branch was great
Claire from Moortown branch was great, very helpful and knowledgeable but not in any way pushy. I have also received mortgage advice and had a similar experience. Although for various reasons I can't pursue the sale of my property at this point in time, when I can I will be more than happy to sell through Preston Baker.
Hi thanks so much for your feedback. Glad the team have been helpful, look forward to helping with the sale of your home when the time is better.
2/5
TrustpilotAgreed a viewing date, then heard nothing
Called to arrange a viewing - we agreed on a date and time. The lady was going to check with the seller and then get back in contact with me. I chased via email and had no contact. The arranged day has now been and gone and have had no contact. Not impressed.
Hello Charlie, I'm sorry to hear you had a sub par experience, that really isn't like us. I would like to look into this matter further to find out what went wrong, and see if there is any way we can help you now. I know it might seem like too little too late, but we genuinely do want you to have a great experience when you deal with us, and I'm sorry this hasn't been the case. If you could email your details to me at info@prestonbaker.co.uk or leave your full name here, I'll look into this for you. Kind regards, Bradley.
5/5
TrustpilotExcellent
We had a really good experience with Preston Baker and Carrie really helped to make the experience of moving run as smoothly as possible. My partner and I felt that she was very approachable and constantly kept us updated with what was happening. This made whole process a lot easier and we were very impressed with the service.
Hi Fay - thanks we will pass on your feedback to Carrie, she will be delighted. Thank you.
5/5
TrustpilotI highly recommend Rebekkah Wanden at Preston Baker as she is efficient and professional. In the short time I have had dealings with her I’ve found her approachable and friendly.
I highly recommend Rebekkah Wanden at Preston Baker, as I find her efficient and very professional when dealing with my property. She is approachable and friendly and would recommend her.
5/5
TrustpilotJust starting the process of purchasing…
Just starting the process of purchasing a leasehold flat as a first-time buyer. So far, so good. Naomi was very helpful while viewing the property, and arranging the sale. Communication has been very good.
5/5
TrustpilotAmelia was brilliant when I was looking…
Amelia was brilliant when I was looking for a home with Preston Baker. She went above and beyond to accommodate me and my husband. The firm is really friendly and I will be using them again in the future!
5/5
TrustpilotExtremely helpful staff who are…
Extremely helpful staff who are prepared to go the extra mile. Good customer service, polite and pleasant, would highly recommend this company. The Branch Manager Louise has been a great support throughout the process of moving house. Thank you.
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