Trusted Agent profile · Scunthorpe
★★★★★
217 reviews across 2 platforms
16-18 Oswald Road, Scunthorpe, DN15 7PT
William H Brown's office in Scunthorpe, at 16-18 Oswald Road, is rated 4.5 out of 5 across 217 reviews on two platforms, including 215 Google reviews rated 4.6.
Every review we hold for the Scunthorpe office, from every platform, shown as written. First names only.
5/5
GoogleI couldn’t recommend Vicki enough. When it came to seeing a mortgage advisor she went above and beyond working around my 9-5 job. Within two days of seeing her my offer on my first home had been accepted. Excellent service and communication
1/5
Google"TERRIBLE CUSTOMER SERVICE" My friends and I travelled all the way to Scunthorpe from London to view a property which details was confirmed by agency staff "Rebecca" via email a few days prior to the viewing and text message the day before viewing. When we were in front of the property at the viewing time I called the office to find out when they were coming to show us the property but person on the phone asked me "is the viewing today?" when I replied yes she put me on hold and then said "the viewing has been cancelled" without giving me a reason. Then we visited their office and asked Rebecca why we were not informed about the cancellation? she replied just now it has been cancelled, but when we said we didn't see any signboard in front of the property she kept on apologising which was not acceptable because they knew we were coming from London. Later on we spoke to the manager and she was saying "vendor cancelled the viewing after we called" we could tell they were not telling us the truth, she was apologising too. They do not have any professionalism in their customer service. They don't know how to serve the customer even Manager she just apologising but did not acknowledge we came from London. They did not follow any policy for cancelling a viewing. We gave our time, effort, took time off from work, and drove 4 hours to view this property only but everything was wasted.
Hello, we are very sorry to hear that you believe the service of our William H Brown team was not up to our normal high standard. Due to situations out of our control, we received last-minute notice that the property was unable to be viewed and informed you as soon as possible regarding this. Whilst we understand this was inconvenient the team here did all we could ensure this viewing progressed and the team have since apologised that this situation happened. Our team are still committed to assisting you to locate a property and if you would like to get in touch, we're sure we could help and showcase the experience and customer service that we truly believe our customers experience here at William H Brown Scunthorpe.
5/5
GoogleExceptional Service from W H Brown! I cannot thank the team at W H Brown enough for their outstanding service, …
Many thanks for your fantastic 5* review and recommendation Gary. I will of course pass on your kind hearted words to our Scunthorpe branch. Best wishes, Lucy, Customer Relations.
5/5
GoogleDanielle is very attentive!! Thank you !!
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe got the keys to our new property last night and we can not thank Harley & Liz enough for all their hard work they put in. We was constsntly updated through out the whole process. Deffintly a brillant service and would highly recommend this company.. We are super happy with our new home and to start making new memories
5/5
GoogleLiz was unbelievably helpful from the start of our viewing right up to key collection and I'm sure beyond! I've rented with various companies for three years and have never had contact with someone so genuine. I'll absolutely be reccomending her and William H Brown to others renting in the area. :-) !!!PositiveResponsiveness, Professionalism
5/5
GoogleVictoria has been fantastic from start to finish. Her communication is awesome and she's on it with everything and very knowledgeable!! I would highly recommend to all. Big thanks Victoria, you are a superstar! x
5/5
GoogleThe team at W H Brown are fantastic, I was looked after extremely well recently through the sale of my property and the purchase of my new place. Special thanks to Sara, Leila and Emma who all put the hard work in for me during this challenging period, would recommend anybody to use the services on offer, thanks guys x
5/5
GoogleI had the best experience dealing with Amy Elliott and Liz! absolutely amazing girls! One phone call and I was offered the property that fits my needs! They listen what you want what you can pay and try to help as much as they can! Im more then happy with services provided and I absolutely love the property! Trust me no other estate agent in the area would answer your call or email in seconds and sorts the problem out imediately! And to both of the girls: Amy and Liz your both amazing at what your doing, ABSOLUTELY INCREDIBLE customer service provided by both of you! We say a MASSIVE THANK YOU for your hard work and wish you both the best! Thank you William H brown Scunthorpe! Kev& Alina
5/5
GoogleWith the process of trying to find a house to filling out the forms Jess was amazing,she talked me and my partner through it all and helped us every step of the way.All the staff was lovely and friendly.I would highly recommend.
5/5
GoogleI recently contacted the team for a valuation and spoke to Emma on the phone, she was extremely polite and professional. I got my appointment booked to fit around myself. Nicola came out to see me and put me at ease straight away. She was very cheerful and professional throughout. I can’t recommend William H Brown enough.
5/5
GooglePurchased my house through William H Brown, Scunthorpe. Everyone was excellent and great at getting back to my many questions! Especially Victoria and Tammy, very helpful, and although I don't intend to move again in a very long time , I would definitely use them. :)PositiveResponsiveness, Professionalism
5/5
GoogleAn Estate Agent with a difference...they really do help you through the process at every stage. Nothing was too much trouble. There was always a member of staff at the end of the phone if needed. I would definitely recommend WH Brown to friends and colleagues. Thank you for a pleasant and stress free time.
5/5
GoogleI had a positive experience with William H Brown. They were exceptionally helpful, simplifying the process and demonstrating reliability. Their consistent availability for assistance and prompt response to any issues contributed to a smooth experience. Highly recommended!!
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleHarley and Liz supported LAT to support a client moving into a new property. We had some issues with paperwork but working as a team with them we got everything sorted. Harley was professional and supportive throughout - nothing was too much trouble. Thank you for all at LATPositiveResponsiveness, Professionalism
5/5
GoogleI can not thank Liz from the Scunthorpe branch enough, From start to finish she was AMAZING!! Her hard work and dedication to her clients are second to none. She is a great asset to the company.PositiveResponsiveness, Professionalism
5/5
GoogleLiz has been a fantastic help, both with viewing and booking a rented property for my relocation to the area. She has given immense support throughout the entire process and has always been more than happy to help any way she can!PositiveResponsiveness, Quality, Professionalism
1/5
GoogleWhat a shame they couldn’t do the job of selling my home. Didn’t response to issues I had by email or phone calls. Only wanted to show people round on Sundays and let someone use my toilet and leave a mess and dirt through my home. Would t recommend to anyone had to change to a different agent who were fantastic.
5/5
GoogleThe team at William H brown were simply amazing. I'd like to thank Liz for being amazing, understanding and doing her best to work around my schedule. I can't thank her enough 😀PositiveResponsiveness, Quality, Professionalism
5/5
GoogleFantastic service throughout. Being my first time renting a property Liz was brilliant with helping get everything sorted and keeping us updated with everything. Very quick at responding to me if I had any problems. Highly recommend. Thank you to William H Brown and Liz.PositiveResponsiveness, Professionalism
5/5
GoogleVicky is an amazing person she helped me more than enough. She knows exactly what’s best for us and she’s a professional. Judy
5/5
GoogleAs an Electrical contractor I've been carrying out work on rental properties managed by Liz. I find the whole team friendly and professional. Liz's communication is excellent and always replies promptly to messages and emails. I have also found Liz's knowledge of the rules and regulations around the rental market to be very good. Highly recommended
Hello Phillip, Thank you very much for taking the time to leave a review for us, we really appreciate it :)
5/5
GoogleDealing with Liz in Lettings was a brilliant and smooth process, very professional and got us exactly what we were after
5/5
GoogleExcellent all round. Professional, quick and kept me up to date with the progress of my application. Most of all they went the extra mile to fit my viewing in at a time that would suit me. I had to travel all the way from Scotland and was trying to get all my viewings done in the one day I could book off work. The other estate agents in the area I contacted were not understanding of my situation very inflexible when trying to organise viewings.
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