Every review we hold for the Scunthorpe office, from every platform, shown as written. First names only.
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5/5
GoogleArranged a meeting with Natasha to go through my options and was surprised with what was available to me. She did an amazing job and so did the rest of the girls in the office. Nothing was too much and they helped me through the process and understanding of everything. Would also like to mention Gaby and Georgia for all their efforts that went on in the background. Would highly recommend.
Thanks again
Danny Β· 29 April 2025
Agent replied Β· 24 May 2025
Thank you Danny for your brilliant 5* review, recommendation and thank you for your kind words. Best wishes, Lucy, Customer Relations.
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5/5
GoogleTeegan throughout all my viewings has been very professional and polite and couldnt do enough to help me very considerate of my needs and showed empathy a credit to the team nothing was a pronlem
Karen Β· 2 April 2026
Agent replied Β· 16 April 2026
Thank you for your kind words! Teegan takes pride in providing exceptional service and we're glad she could assist you. We appreciate having her on our team. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleRecently had dealings with Vicky from the Scunthorpe William H Brown. Vicky was super polite, professional, knowledgeable and nothing was ever too much. Vicky supported me and my other half through a small delayed response from a vendor due to a tricky situation. Vicky was assuring during the delay and was there to take our calls and provide advice whenever we needed. Thankyou for all your help, from Hayley and Dec.PositiveResponsiveness, Professionalism
Hayley Β· 25 August 2021
Agent replied Β· 24 August 2024
Hello Hayley, thank you for taking the time to leave us with such lovely feedback, we appreciate it :)
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5/5
GoogleNot the first time I have used William H Brown and definitely would use them again over and over! All staff are very friendly and professional, Natasha from the first appointment made everything run so smoothly and nothing was ever too much trouble. Communication is very good and responsive always kept updated. Thank you so much to everyone!
Lauren Β· 2 August 2025
Agent replied Β· 23 October 2025
Thank you for the wonderful review! We are thrilled to hear that you had a positive experience with our team. Providing exceptional service is our top priority and we are grateful for your repeat business. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleTeegan from William H Brown has been an absolute star! So lovely and professional can not thank her enough for finding me the perfect little home π‘ would 100% recommend x β¦
Sophie Β· 16 February 2026
Agent replied Β· 16 April 2026
Thank you so much for the kind words, we are so happy that Teegan was able to help you find your perfect home! We appreciate the recommendation and look forward to continuing to provide you with exceptional service. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI read reviews but donβt leave them, but after the experience I received from William H Brown, I felt I needed to leave one. Vicky Wright is THE best mortgage advisor I have ever known, within 22 hours I had a mortgage offer. She knew straight away what lenders would accept me and the best rates with my deposit etc. She responds almost immediately and is so very flexible when you need her even replying to me whilst on annual leave. She helped push it all through and sped it up so we could be in before Christmas, weβre now in an amazing house and so happy. I also have to give a mention to Leila and Reece who also both helped us massively- Leila coming after work to show us round the house for a second viewing so we could place an offer. Reece for dealing with my many phone calls and being very knowledgeable and knowing how things were progressing. I would highly recommend William H Brown for anyone looking to buy or sell a house. Absolutely incredible service from start to finish. Thank you.
21LisaNorth Β· 25 August 2023
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5/5
GoogleMy partner and I moved into Scunthorpe with our then 6 week old baby, and was in desperate need of a house to rent. When we approached Elizabeth from William H Brown she was so helpful in helping us find a property to rent that matched our needs perfectly! And they were so kind about it, while other estate agents showed little care in helping us (considering our situation) William H Brown were supportive from the start and knew how badly we needed to find somewhere, and they made the process as easy as possible to arrange viewings and get us into the property we chose. Incredibly happy with everything Elizabeth did for us, we have been in our new house for a a little over a month now and we could be happier!
Thank you Elizabeth and William H Brown!
Rebecca Β· 25 August 2023
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5/5
GoogleAs first time home owners with absolutely no experience in buying a house and the procedures required prior to ownership, Vicki Wright made the process an absolute dream! From the very first meeting, Vicki made us feel at ease and explained every single step to us in great detail and was able to answer any questions (no matter how dumb π) we had. A bit of Googling had me expecting weeks of waiting around and meetings leading up to securing a mortgage agreement, but nope! Not with Vicki. With her help, we had everything sorted within a couple of weeks and are now well on our way to picking up our keys. Vickiβs commitment to her job and her genuine excitement and enthusiasm has made an otherwise extremely stressful process, a real pleasure. Thank you Vicki and the rest of the team at William H Brown. We are so very satisfied with our experience thus far. Canβt recommend enough.
Frances and Ryan
Frances Β· 25 August 2023
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5/5
GoogleI needed to re-mortgage my home address to be able to buy another property so I approached Vicki @ William H Brown. Vicki was knowledgeable and knew instantly which lenders would be able to help with this kind of mortgage and gave me all the information, rates and how much it would cost me so I could go and make a decision. Within a couple of days of giving Vicki the go-ahead, sheβd applied for the mortgage with a quick lender with a great rate. The lender offered the mortgage within a week and Vicki made the process very simple for me. Although the product had free legal fees with an external solicitor, she helped me push the mortgage through to completion and I now have my funds. Thank you Vicki, youβve been great!
Abdul Β· 25 August 2023
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5/5
GoogleVictoria Wright helped us to find a house and a mortgage end of last year. It all went through so quickly due to Victorias hard work and ensuring everyone did everything as quickly as possible. Victoria really helped us as first time buyers as we had no idea what to do and she made it all so clear and answered any questions we had no matter how small or silly. She would respond to our emails and calls usually within minutes and was always at the end of the phone. Thank you so much Victoria for all your help and Iβm so sorry itβs taken me so long to write this review!!
Rebecca Β· 25 August 2023
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4/5
GoogleVery good, friendly, helpful service. The only complaint we have is that we felt a little bit rushed to get the letting completed. Being first time renters we did not know the process and needing to move quite quickly we went with it, only to find out afterwards that we should have seen and signed the tenancy agreement before we had the keys. We are sorted and settled now, but next time we will know what needs to be done first.
Lorraine Β· 25 June 2024
Agent replied Β· 24 August 2024
Hi Lorraine, thank you for sharing your feedback with us. We're glad to hear you found our service friendly and helpful. We apologise for any rush you felt during the letting process and appreciate your understanding. Kind regards, Lucy, Customer Relations.
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5/5
GoogleCan't fault the service and efficiency! Liz contacted me after I sent a query advising us of a house that suited our needs, we viewed it that afternoon and had moved in by the end of next week! The process was easy even with us living in a different city and Liz was flexible and helpful. Fantastic communication and friendly service. Thank you!
Jade Β· 25 August 2021
Agent replied Β· 24 August 2024
Hello, thank you so much for the 5-star review of our team, it really does mean a lot!
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5/5
GoogleHave dealt with this agency for a while now with both teams from sales and rentals. I find everyone and especially Liz and Nicola very professional, friendly and helpful, nothing is ever to much to ask for.
My family and I are very grateful for their advice and help.
We will use them again in the future. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value
Krystyna Β· 25 August 2021
Agent replied Β· 24 August 2024
Hello Krystyna, thank you so much for the 5-star review, we hope we can continue to help you in the future and its lovely to hear you would recommend us, thank you!
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5/5
GoogleJust had Tina out for a valuation on our home. Really fantastic and a pleasure do deal with. 10/10 and will 100% get the listing all being well
Paul Β· 16 January 2026
Agent replied Β· 16 April 2026
Thank you for trusting us with your home valuation! We are thrilled to hear that Tina provided a fantastic experience. We look forward to the possibility of working with you in the future. 10/10 would recommend us! Kind regards, Lucy, Customer Feedback and Support Team
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1/5
GoogleShambles!!! Still waiting on Refund!!!
After going with William H Brown, we pulled out of a property with them due to an issue on my end. To then still be waiting for a refund from them. Each time I contact they promised separate dates after the branch not knowing the full information. Now it has come to the Second date passing and still no Refund hitting my account. They refuse to provide a copy of the Merchant Refund receipt to prove this has been issued. Stay Clearly Away!
Declan Β· 26 February 2024
Agent replied Β· 24 August 2024
Hello Declan, please contact us via complianceresidential@sequencehome.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
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1/5
GoogleGave them 1 property to manage before I considered moving more over to them. They new they were on trial yet were inventive in dreaming up extra costs so I was affectively lied to from the beginning, their renewal fees and management fees were the highest on the market so I informed them I was not renewing my business arrangement with them but they still took renewal fees. I have been given false promises on almost a daily basis that they will pay it back which never happened. I am now in the process of court action and have been in contact with the police who on a review of the evidence view it as theft and fraud. These people are dishonest and should be avoided
Jake Β· 27 January 2024
Agent replied Β· 24 August 2024
Hello, I have now spoke with the branch who confirmed you signed terms of business outlining about the renewal and charges applicable. They have also confirmed the renewals team contacted you regarding the renewal and the renewals team werenβt aware that you had a query on the charges. You then approached the branch regarding the fee as both you and the branch couldnβt come to an agreement between yourselves, that would be acceptable to either parties, the branch as a goodwill gesture refunded you the fee in full. The refund was processed in less than 48 hours after getting Area Director authorisation and you did received that back yesterday. If you have any further concerns regarding this, please contact me on complianceresidential@sequencehome.co.uk and we can discuss this further. Kind regards, Lucy, Customer Relations.
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5/5
GoogleMy husband and I had to move to Scunthorpe from Birmingham. Scunthorpe being a small town made house hunting difficult. Came across William H brown on zoopla and I still thank God till date. Liz and Amy were absolutely fantastic, helped secure a lovely house and communicated beautifully with us. Quite transparent too and we had no issues with them all through.
I will definitely recommend them and if youβre in Scunthorpe, Amy and Liz are your go to agents.
Kolawole Β· 25 August 2022
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1/5
GoogleWouldn't go any were nere this company they promise to pay back money after viewing house and still owed Β£750 to be told we don't know when the refund will be we been waiting nearly a month I would go elsewhere were this company will take β¦
Gavin Β· 16 April 2025
Agent replied Β· 25 October 2024
Hello Gavin,
I'm sorry to hear about your experience. Please contact us at complianceresidential@sequencehome.co.uk so we can address your concerns directly.
Best regards, Lucy, Customer Relations Team
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5/5
GoogleI would highly recommend using william h brown thay have a really friendly team i have used them to sell my property and rent a property successfully they explained everything clearly and have suported me through the process
Louise Β· 23 July 2025
Agent replied Β· 23 October 2025
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI would just like to say what a brilliant service from William H Brown's their staff was outstanding, I can not praise them enough during the selling of our property. I would highly recommend them. A big thank you to all the staff for their β¦
Paul Β· 16 April 2025
Agent replied Β· 24 June 2025
Thank you for your brilliant 5* review and thank you for your recommendation. Best wishes, Lucy, Customer Relations.
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5/5
GoogleAfter stumbling across the rare chance of a rental in the location we wanted and had waited so long for Liz made this happen for us. Communication was absolutely amazing, Liz couldn't do enough for us to ensure the application ran smoothly from start to finish and was on hand to help with absolutely anything we needed during the process ensuring a stress free move! Will definitely recommend William H Brown to others! :)
Natasha Β· 25 August 2022
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5/5
GoogleIn my opinion all estate agents offer one very similar service but with varying fees, therefore setting the cost aside.. how do they differ?..my opinion is through the people/staff working in those agencies (I have no time or patience for all these automated online malarky..press option 1..2 blah blah)..William Brown has Tammy Cragg - she knows selling and buying houses is about dealing with people and what that entails and not just a client. Tammy knows this and put this at the forefront of how she dealt with my house sale. Tammy was the valuable difference in my experience in using WB Estate Agent instead of any other.PositiveResponsiveness
Paul Β· 25 August 2021
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5/5
GoogleI canβt rate the team highly enough at William H Brown. An extra special mention to Harley, she has helped us sort a rental and from start to finish she has been diligent, thorough and made us aware of every step. The house we were renting was from a 3rd party company down south, they were hard to get hold of and Harley went above and beyond to help us secure our rental. This team is professional and more importantly care for their clients I would give them 6 stars if I could!PositiveResponsiveness, Professionalism
Rowena Β· 25 August 2021
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5/5
GoogleTammy was the best agent, she was so responsive, efficient and organised. She managed to answer every question I had which was very important for a first time buyer. She was always available to offer advice and support. I wish she could have been in charge of every aspect of my purchase it would have been a lot smoother and easier to deal with if she could have acted as my solicitor as well. I'm not thinking of moving again any time soon but I will 100% be checking in with her when I want too. There was literally nothing she could have improved on. Thank you so much Tammy.PositiveResponsiveness, Quality, Value
Jennifer Β· 25 August 2021
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.