Trusted Agent profile · Scunthorpe
★★★★★
245 reviews across 2 platforms
1 Oswald Road, Scunthorpe, DN15 7PU
Starkey and Brown's office in Scunthorpe, at 1 Oswald Road, is rated 4.8 out of 5 across 245 reviews on two platforms, including 235 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Starkey and Brown, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Scunthorpe office, from every platform, shown as written. First names only.
5/5
GoogleHave been using S&B to look after our property's for some time now, never had an issue. Kay is my go to in the lettings department who works professionally and swiftly simply making things happen. As always thanks! Sam & Dan.
Hello Dan, Many thanks for taking the time to leave us such a lovely review! Thank you for your kind comments regarding our lettings consultant Kay, your kind words will sure to be passed on. Best wishes, Starkey & Brown
5/5
GoogleAmazing customer service from everyone at the Scunthorpe branch especially Kara and Aimee. Both very professional and approachable people, explaining the whole buying and selling procedure in detail. Kara took fantastic photos of the house and did the initial meet. Aimee then took over keeping us updated with any viewings and offers. Definitely recommend Starkey&Brown in the future.
Thanks for your 5* review Connor, very happy to hear you're pleased with the service you've received!
5/5
GoogleMy house has recently been sold by your company. During this process I had a personal tragedy and I was treated most empathetically by your staff. All the staff from Amy in reception, Melanie, Lucy and Kay were consummate professionals, they guided me through this journey and kept me informed of happenings at all times. Mel has a super team, keep it up ladies!
Hello Susan, I am so pleased to hear we succeeded in giving you a positive experience working with us, it's been our absolute pleasure for us working with you and we wish you all the very, very best. Best wishes, Starkey & Brown
5/5
GoogleKay is absolutley amazing she has worked quick getting back to me on the progress of the house and informed me straight away when it all went through. She is a lovely lady very polite and professional wish her all the best in life x
Hello Mariam, With great thanks for your thoughtful comments regarding our lettings consultant Kay, your endearing words will be passed and on to Kay. Best wishes, Starkey & Brown
5/5
GoogleAimee was super speedy and helpful! Fab services!
Hello Joanna, Thank you for the fantastic review! Your kind comments will be passed on to our branch manager Aimee. Best wishes, Starkey & Brown
5/5
GoogleWe’ve had Lucy Lee-Atkinson as our sales Progressor throughout our purchase and she was absolutely amazing. Very approachable and open to any questions we had either via email or a phone call. We couldn’t fault her at all. Even through to the communication with our solicitors everything was perfect. We can’t thank her enough.
Hi Lilly, Thank you so much for your thoughtful comments regarding our sales progressor Lucy. That is wonderful to hear and we're delighted to know she has been a support … More
5/5
GoogleVery happy with the service given by Lucy Atkinson,a very difficult 8 months for us with the purchase of our new home.but Lucy was always there to help and advise us and happily we completed yesterday! Would highly recommend Starkey and brown.thanks again for all your help,Lucy
Hello Heather, Many thanks for your kind words regarding our sales progressor Lucy. Pleased Lucy was on hand to assist you with your purchase and giving you a service worthy of your 5 star review! We'll be sure to pass your comments on to them. Best wishes, Starkey & Brown
5/5
GoogleWould really recommend Starkey and Brown. I changed my estate agent after feeling that the original one wasn’t really working for me and I had no regrets swapping to Starkey and Brown. From the initial contact with Cara, then Aimee and then Lucy they have been nothing but professional and personable but more importantly I have felt throughout that they were doing everything possible to get the sale of my home. They managed the majority of the viewings and communicated often in order to keep me regularly updated on all aspects of the sale.
Hello Frances, Thank you for the review, sorry to hear your house selling experience didn't get off to a great start, though we are pleased you sought us and that we were able to enhance your experience of house selling. It can be tough selling, so having someone there to support you makes the experience far less stressful, so thank you so much for choosing us and giving us an opportunity. It really does mean so much to us that you have taken your time to review us so positively. Best wishes, Starkey & Brown
5/5
GoogleMassive thank you to Kay for her amazing communication and help throughout the process. She was quick to answer all my queries and concerns and was always happy to help when it was needed. Thank you so much!
Hi Dayna, Thank you so much for your wonderfully kind words regarding our lettings consultant Kay, your comments will sure to be passed on. Best wishes, Starkey & Brown
5/5
GoogleA great experience ! Lucy was very helpful and friendly. She took the time to explain some specific details about a property to me and was really engaging. 5 stars ⭐️⭐️⭐️⭐️⭐️
Hi Ricky, We are delighted to hear you had a great experience with us! How lovely to hear that our sales progressor Lucy was on hand to assist you, your kind comments will sure to be passed on. Thank you again, we really appreciate you taking the time to leave us feedback. Best wishes, Starkey & Brown
5/5
GoogleA great experience ! Lucy was very helpful and friendly. She took the time to explain some specific details about a property to me and was really engaging. 5 stars ⭐️⭐️⭐️⭐️⭐️
Hi Ricky, We are delighted to hear you had a great experience with us! How lovely to hear that our sales progressor Lucy was on hand to assist you, your kind comments will sure to be passed on. Thank you again, we really appreciate you taking the time to leave us feedback. Best wishes, Starkey & Brown
5/5
GoogleStarkey and Brown have just handled my incredibly complex and lengthy sale for me and they could not have been more helpful, friendly and understanding from day one. I particularly want to thank Lucy Atkinson, who was always there to listen to our worries and problems and has really got us through! Thank you so much!! 🥰
Hello Abi, many thanks for your thoughtful comments, it really does mean a lot to us to hear your feedback, so pleased our sales progressor Lucy was there to support you through your sale and helped take care in managing the process for you. Take care and all the very best from the team at Starkey & Brown
5/5
GoogleI would just like say that Kay Bardsley is a massive credit to your company, she has been so helpful with both me and my missus, anything we needed kay was there to help and guide us, can't thank you enough😊 …
Hello Jordan, thank you for taking the time to say such wonderful things regarding our lettings consultant Kay, it really means a lot to us to hear such lovely feedback from our client's. Your kind words will be passed on to Kay. Best wishes, Starkey & Brown
5/5
GoogleExcellent service from Starkey and Brown . Kara along with Lucy kept me up to date with everything regarding the sale of my property . I also used them to buy this property at the very beginning . I would certainly recommend Starkey and Brown , first class service . A big thank you 😊
Thank you for your kind words Denise, it's been a pleasure to help you on two occasions. You know where we are if you ever need us again! x
5/5
GoogleKay made our experience of renting so easy! She responded quickly over the Christmas break and made sure everything went thought smoothly! Thanks so much Kay
Many thanks for taking the time to leave us such a lovely review! Thank you for your kind comments regarding our lettings consultant Kay, your kind words will sure to be passed on. Best wishes, Starkey & Brown
1/5
TrustpilotScunthorpe Starkey and Brown lettings not fit for purpose
Scunthorpe branch starkey and Brown Avoid please anyone thinking of using these to rent their property through or anyone thinking of renting of them they are very bad at looking after tenants maintenance takes for ever endless phone calls for weeks on end .The last straw for me was in June I Had waited over a year and half for them to paint the front windows and doors and the back windows and doors the guy who came was called Danny he took 16 hrs to do the work it is a complete bogged job didn't sand down properly still can see where old paint was didn't undercoat or prime didn't use gloss like I asked for used dull matt and then missed areas completely and second visit damaged with paint Laura ashley blind in the bathroom. Complained to head of lettings Aimee Murphy who was so nasty and unprofessional and then I find out its her Partner who runs the maintenance side of things DS Projects. A week Later Kay Bardsley from lettings came to see what had been done and agreed it wasn't good and said she would get back to me over 12 weeks later still waiting ignored my emails about the problem and won't answer her phone. Im now putting a complaint into head of starkey and Brown and also the council are supporting me with this but the stress has made me ill and they dont care one bit I just wish my landlord had chosen someone better to manage the property as they are not fit for purpose I did rent direct from the landlord but because of failing heath after 9 years they put it in the hands of these imbeciles .PLEASE BE WARNED I HAVE JUST BEEN TOLD BY A CLOSE FRIEND WHO RENTED OF THEM THEY WAS JUST THE SAME TO THEM. AVOID.
5/5
GoogleI would just like to say a big Thank you to Starkey & Brown for assisting me with my house sale, everybody was so helpful,and I was kept up to date every step of the way!Lucy was so professional and advised me throughout the process.I wouldn't hesitate to use them again.
Hello, thank you for your kind words! We are so pleased to hear you had a positive experience working with us and thank you for the special mention to our sales progressor Lucy. Best wishes, Starkey & Brown
5/5
GoogleMelanie was excellent dealing with our initial enquiry and organising the viewing. Melanie was highly professional and put me at ease dealing with her and Starkey &Brown Estate Agency (Scunthorpe). Communication was superb and thoroughly enjoyed chatting with Melanie I would highly recommend Melanie and Starkey & Brown to friends and family.
Thank you for the lovely review Jayne. Hope all goes well with your new purchase. Take care, Melanie.
5/5
GoogleKara, Aimee and Lucy at Starkey and Brown were genuinely great to deal with. They kept things moving, stayed in touch, and were just really easy to work with from start to finish. Honestly, couldn’t have asked for better estate agents.
Hello there, Thank you for reaching out and leaving us such a thoughtful and lovely review. We're delighted to hear Kara, Aimee and Lucy were of great help to you during your house selling/buying. Thank you so much for choosing us. Best wishes, Starkey & Brown
5/5
GoogleVery well conducted house process from start to finish. Amazing contact ,quick answer to all questions. Big thanks for everything to the whole team , especially Lucy 😀 …
Hello Rafal, It's been a pleasure to work with you and thank you for taking the time to leave such a lovely review. Best wishes, Starkey & Brown
5/5
GoogleBig thank you to Kara Aimee and all the team at starkey&brown from valuation through to sale you’ve looked after us all the way made it a stress free experience nothing to much trouble would highly recommend to all thank you for your help
Hello Alan, Many thanks for your positive feedback, it's great to hear our client's are happy with our service. Best wishes, Starkey & Brown
5/5
GoogleI would like to give a big thank you to Aimee and Lucy for their support in our recent house purchase. I found them both very efficient and friendly, thanks again :-)
Hi Linda, Thank you so much for the review and with special thanks to Aimee and Lucy, your kind comments will sure to be passed on. Best wishes, Starkey & Brown
5/5
GoogleI was very impressed with the efficiency of Starkey & Brown and the friendly and supportive manner they dealt with all offers and queries. Thank you for finding us the perfect property.
Hello Julie, Thank you for reaching out to leave us a review! That is very thoughtful of you to say and it is wholeheartedly appreciated. Best wishes, Starkey & Brown
5/5
GoogleWe moved agents due to difficulty with another local agent. Kay has been a breath of fresh air, assisting with our queries and managing the listing with professionalism. We’re confident of a great long term relationship.
Hello Jessica, Many thanks for your kind review and wonderful feedback, it really is appreciated when client's take the time to speak of their experience in working with us. I hope our lettings consultant Kay continues to meet and exceed your expectations. We will certainly pass on your kind words to Kay! Best wishes, Starkey & Brown
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Starkey and Brown's Scunthorpe office has 245 reviews across two platforms: 235 on Google, 10 on Trustpilot (across the whole business).
Starkey and Brown Scunthorpe is rated 4.8 out of 5 across all 245 reviews, and 4.9 out of 5 on Google from 235 reviews.
Yes. In The Trusted Agent 2026 awards: Starkey and Brown, Scunthorpe won Trusted Agent.
Starkey and Brown Scunthorpe, 1 Oswald Road, Scunthorpe, DN15 7PU.
