Trusted Agent profile Β· Scunthorpe

Starkey & Brown Scunthorpe reviews

4.8

β˜…β˜…β˜…β˜…β˜… Excellent

294 reviews across 2 platforms

1 Oswald Road, Scunthorpe, DN15 7PU, DN15 7PU

Part of Starkey and Brown, see every office.

Starkey & Brown's office in Scunthorpe, at 1 Oswald Road, is rated 4.8 out of 5 across 294 reviews on two platforms, including 282 Google reviews rated 4.9.

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4.9 / 5

282

Reviews on Google

This office

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12

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

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Reviews

Every review we hold for the Scunthorpe office, from every platform, shown as written. First names only.

5/5

Google

We’ve had Lucy Lee-Atkinson as our sales Progressor throughout our purchase and she was absolutely amazing. Very approachable and open to any questions we had either via email or a phone call. We couldn’t fault her at all. Even through to the communication with our solicitors everything was perfect. We can’t thank her enough.

Lilly Β· 6 November 2025

Agent replied Β· 17 April 2026

Hi Lilly, Thank you so much for your thoughtful comments regarding our sales progressor Lucy. That is wonderful to hear and we're delighted to know she has been a support … More

5/5

Google

Excellent service from Starkey and Brown . Kara along with Lucy kept me up to date with everything regarding the sale of my property . I also used them to buy this property at the very beginning . I would certainly recommend Starkey and Brown , first class service . A big thank you 😊

Denise Β· 26 October 2023

Agent replied Β· 25 October 2024

Thank you for your kind words Denise, it's been a pleasure to help you on two occasions. You know where we are if you ever need us again! x

5/5

Google

From the first contact with Kara who came to value and take photos, Freya who pulled together the brochure and Aimee who carried out the viewing, of our property the service was both friendly and professional. This is the second time we have used this Estate Agents and would definitely recommend them. Thank you

Pauline Β· 21 October 2025

Agent replied Β· 26 October 2025

Hi Pauline, Thank you for the review! It is so kind of you to leave such warm feedback and it is gratefully received. Thank you for choosing us again! Best wishes, Starkey & Brown

5/5

Google

Very happy with the service given by Lucy Atkinson,a very difficult 8 months for us with the purchase of our new home.but Lucy was always there to help and advise us and happily we completed yesterday! Would highly recommend Starkey and brown.thanks again for all your help,Lucy

Heather Β· 29 March 2024

Agent replied Β· 25 October 2024

Hello Heather, Many thanks for your kind words regarding our sales progressor Lucy. Pleased Lucy was on hand to assist you with your purchase and giving you a service worthy of your 5 star review! We'll be sure to pass your comments on to them. Best wishes, Starkey & Brown

5/5

Google

I recommend this agency. Very quick replies and very friendly staff

Roneta Β· 11 September 2026

Agent replied Β· 11 October 2026

Hello Roneta, Thank you so much! It’s lovely to hear that you found our team friendly and easy to reach. We really appreciate your kind words and recommendation. Best wishes, Starkey & Brown

5/5

Google

Massive thank you to Kay for her amazing communication and help throughout the process. She was quick to answer all my queries and concerns and was always happy to help when it was needed. Thank you so much!

Dayna Β· 26 August 2024

Agent replied Β· 25 October 2024

Hi Dayna, Thank you so much for your wonderfully kind words regarding our lettings consultant Kay, your comments will sure to be passed on. Best wishes, Starkey & Brown

5/5

Google

Would really recommend Starkey and Brown. I changed my estate agent after feeling that the original one wasn’t really working for me and I had no regrets swapping to Starkey and Brown. From the initial contact with Cara, then Aimee and then Lucy they have been nothing but professional and personable but more importantly I have felt throughout that they were doing everything possible to get the sale of my home. They managed the majority of the viewings and communicated often in order to keep me regularly updated on all aspects of the sale.

Frances Β· 26 November 2024

Agent replied Β· 10 December 2024

Hello Frances, Thank you for the review, sorry to hear your house selling experience didn't get off to a great start, though we are pleased you sought us and that we were able to enhance your experience of house selling. It can be tough selling, so having someone there to support you makes the experience far less stressful, so thank you so much for choosing us and giving us an opportunity. It really does mean so much to us that you have taken your time to review us so positively. Best wishes, Starkey & Brown

5/5

Google

I was a Clint of starkey and brown for last 2 years. The service they are giving is amazing and the team is very professional in their works. Specially mentioning Kay ( letting team) and Lucy ( sales team). Thank you starkey and brown team for the services and support you have given.

SHeRiN Β· 12 October 2025

Agent replied Β· 25 October 2024

Thank you for the 5 stars, it's very much appreciated. Best wishes, Starkey & Brown

5/5

Google

Melanie was excellent dealing with our initial enquiry and organising the viewing. Melanie was highly professional and put me at ease dealing with her and Starkey &Brown Estate Agency (Scunthorpe). Communication was superb and thoroughly enjoyed chatting with Melanie I would highly recommend Melanie and Starkey & Brown to friends and family.

Jayne Β· 26 October 2023

Agent replied Β· 25 October 2024

Thank you for the lovely review Jayne. Hope all goes well with your new purchase. Take care, Melanie.

5/5

Google

A great experience ! Lucy was very helpful and friendly. She took the time to explain some specific details about a property to me and was really engaging. 5 stars ⭐️⭐️⭐️⭐️⭐️

Ricky Β· 19 November 2024

Agent replied Β· 10 December 2024

Hi Ricky, We are delighted to hear you had a great experience with us! How lovely to hear that our sales progressor Lucy was on hand to assist you, your kind comments will sure to be passed on. Thank you again, we really appreciate you taking the time to leave us feedback. Best wishes, Starkey & Brown

5/5

Google

Just at the start of my buying journey but so far very impressed with the staff and information.

Jean Β· 11 July 2026

Agent replied Β· 11 October 2026

Hello Jean, Thank you so much for your lovely review! We're delighted to hear you've had such a positive experience at the start of your buying journey. Best wishes, Starkey & Brown

5/5

Google

I would just like to say a big Thank you to Starkey & Brown for assisting me with my house sale, everybody was so helpful,and I was kept up to date every step of the way!Lucy was so professional and advised me throughout the process.I wouldn't hesitate to use them again.

K Β· 26 October 2023

Agent replied Β· 25 October 2024

Hello, thank you for your kind words! We are so pleased to hear you had a positive experience working with us and thank you for the special mention to our sales progressor Lucy. Best wishes, Starkey & Brown

5/5

Google

Staff at Starkey and Brown have been so friendly and helpful. Thank you

Rachel Β· 11 August 2026

Agent replied Β· 11 October 2026

Hello Rachel, Thank you so much for your lovely review! We’re delighted to hear that you found the team friendly and helpful. Best wishes, Starkey & Brown

5/5

Google

Kay made our experience of renting so easy! She responded quickly over the Christmas break and made sure everything went thought smoothly! Thanks so much Kay

Rachel Β· 4 January 2025

Agent replied Β· 11 January 2025

Many thanks for taking the time to leave us such a lovely review! Thank you for your kind comments regarding our lettings consultant Kay, your kind words will sure to be passed on. Best wishes, Starkey & Brown

1/5

Google

Avoid at all cost anyone thinking of using these to rent their property through or anyone thinking of renting of them they are terrible very unprofessional and bad at looking after maintenance of your home. The last straw for me was late June 2025 when after waiting a year and a half for them to paint my windows and doors back and front of my home .A guy turned up called Danny he hadn't got a clue didn't sand and prep properly used no undercoat or primer was meant to use gloss he used matt ,he missed areas completely and you can see patches allover where he didn't sand down properly, he took 16hours in total and also damaged a Laura Ashley blind in the bathroom with paint its ruined. Complaind to head of lettings Aimee Murphy who was a complete bully and said im sick of you and your house then after calling head office she was all over me saying we all have bad days I really like you it was so false it was unreal I later found out the guy who did the paintwork was from the company they use DS Projects and the company boss is Aimee Murphys partner so I didn't stand a chance. Kay Bardsley came to inspect and agreed it wasn't right and she would speak to my landlord 12 weeks on ive heard nothing she won't speak to me and everyone is ghosting me .Im now having to get my mental health nurse to deal with this as its made me ill also got the local council involved who have been very supportive .I think my landlord has struck a deal with them and ive not been told its like I dont exist no one cares its really awful and if you can see this good because they keep illegally removing it that's also been looked into I'd hate anyone to go through this please avoid them.

Richard Β· 25 October 2025

1/5

Trustpilot

Scunthorpe Starkey and Brown lettings not fit for purpose

Scunthorpe branch starkey and Brown Avoid please anyone thinking of using these to rent their property through or anyone thinking of renting of them they are very bad at looking after tenants maintenance takes for ever endless phone calls for weeks on end .The last straw for me was in June I Had waited over a year and half for them to paint the front windows and doors and the back windows and doors the guy who came was called Danny he took 16 hrs to do the work it is a complete bogged job didn't sand down properly still can see where old paint was didn't undercoat or prime didn't use gloss like I asked for used dull matt and then missed areas completely and second visit damaged with paint Laura ashley blind in the bathroom. Complained to head of lettings Aimee Murphy who was so nasty and unprofessional and then I find out its her Partner who runs the maintenance side of things DS Projects. A week Later Kay Bardsley from lettings came to see what had been done and agreed it wasn't good and said she would get back to me over 12 weeks later still waiting ignored my emails about the problem and won't answer her phone. Im now putting a complaint into head of starkey and Brown and also the council are supporting me with this but the stress has made me ill and they dont care one bit I just wish my landlord had chosen someone better to manage the property as they are not fit for purpose I did rent direct from the landlord but because of failing heath after 9 years they put it in the hands of these imbeciles .PLEASE BE WARNED I HAVE JUST BEEN TOLD BY A CLOSE FRIEND WHO RENTED OF THEM THEY WAS JUST THE SAME TO THEM. AVOID.

Richardjames Β· 21 October 2025

5/5

Google

Thank you Aimee, Freya, Kara, Lucy and Kay for helping me sell my home and also going out your way to make me feel comftable in the process, good communication and a very kind group of ladies! Would recommend πŸ’œ …

Jemma Β· 13 July 2025

5/5

Google

I would like to give a big thank you to Aimee and Lucy for their support in our recent house purchase. I found them both very efficient and friendly, thanks again :-)

Linda Β· 26 August 2024

Agent replied Β· 25 October 2024

Hi Linda, Thank you so much for the review and with special thanks to Aimee and Lucy, your kind comments will sure to be passed on. Best wishes, Starkey & Brown

5/5

Google

Very well conducted house process from start to finish. Amazing contact ,quick answer to all questions. Big thanks for everything to the whole team , especially Lucy πŸ˜€ …

Rafal Β· 11 October 2024

Agent replied Β· 25 October 2024

Hello Rafal, It's been a pleasure to work with you and thank you for taking the time to leave such a lovely review. Best wishes, Starkey & Brown

5/5

Google

Starkey & Brown Estate Agents were very helpful in search for our first home. Melanie supports and advises us all the time, making sure everything is on time and everything is right. I have recommended this agency to my friends and now recommend it to everyone here.

Leo Β· 26 October 2023

Agent replied Β· 25 October 2024

Thank you so much for your lovely review Leo, it's been a pleasure. Take care, speak soon, Melanie.

5/5

Google

Big thank you to Kara Aimee and all the team at starkey&brown from valuation through to sale you’ve looked after us all the way made it a stress free experience nothing to much trouble would highly recommend to all thank you for your help

Alan Β· 30 December 2023

Agent replied Β· 25 October 2024

Hello Alan, Many thanks for your positive feedback, it's great to hear our client's are happy with our service. Best wishes, Starkey & Brown

5/5

Google

All the staff at Starkey & Brown have been a pleasure to deal with, they have helped us find the house we have been looking for. Nothing was ever to much trouble, Aimee helped us with any questions we had and always got back to us quickly. Kara met us three times at the property and each time was warm, welcoming and helped us with any quarries we had, nothing was to much trouble she went above and beyond.

Leanne Β· 26 August 2024

Agent replied Β· 25 October 2024

Hi Leanne, Thank you for your lovely review! Your thoughtful words will sure to be passed on to Kara and Aimee, may your journey with us remain positive. Best wishes, Starkey & Brown

5/5

Google

I was very impressed with the efficiency of Starkey & Brown and the friendly and supportive manner they dealt with all offers and queries. Thank you for finding us the perfect property.

Julie Β· 17 February 2026

Agent replied Β· 17 April 2026

Hello Julie, Thank you for reaching out to leave us a review! That is very thoughtful of you to say and it is wholeheartedly appreciated. Best wishes, Starkey & Brown

5/5

Google

We moved agents due to difficulty with another local agent. Kay has been a breath of fresh air, assisting with our queries and managing the listing with professionalism. We’re confident of a great long term relationship.

Jessica Β· 28 May 2024

Agent replied Β· 25 October 2024

Hello Jessica, Many thanks for your kind review and wonderful feedback, it really is appreciated when client's take the time to speak of their experience in working with us. I hope our lettings consultant Kay continues to meet and exceed your expectations. We will certainly pass on your kind words to Kay! Best wishes, Starkey & Brown

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