Insight Lettings Scarborough reviews

★★★★★ 5/5

Google

I run a property maintenance company and Have been working with insight letting for around 4 years taking on all sort of building work and property maintenance tasks we deal with lots of agents and have found them to be one of the best to deal with we have regular contact with Stephanie who is alway very helpful from providing us with job details to processing invoices we are always happy to offer our services to them

Danny · 21 June 2022

★★★★★ 5/5

Google

Great service from Insight Lettings since day 1. Application, viewing and move in process was quick and simple. We’ve lived in the property 8 months and any maintenance needed has been easy to report online and been dealt with with no issue. Fast email responses from Megan who has been brilliant with sorting the maintenance. Nigel has also been great. He has been round to check the property and is always friendly and helpful. Would highly recommend.

Becky · 21 June 2022

★★★★★ 5/5

Google

Leanne and Jay were very helpful. it was a seamless transition which I would recommend them always!!

Qayyum · 21 June 2023

★★★★★ 5/5

Google

Cherisse was awesome. The payment took slightly longer than expected but that wasn't her fault. 5 star.

Ali · 21 June 2023

★★★★★ 5/5

Google

Leanne Welford has been incredibly helpful in letting my properties. Really efficient and cheerful. Well done Leanne!

David · 21 June 2023

★★★★★ 1/5

Google

I am a landlord and am genuinely amazed at how this company is still in business. Their sales people are obviously very good but their staff turnover is beyond belief. I have had 6 client experience managers in 3 years and they have all been very nice but terrible at problem solving. They don't reply to emails or phone calls. The big guy Aran Curry apparently works on the business but not in the business LOL (learnt with Tony Robbins, apparently). In 3 years they have easily lost me over 15K in poor managent of my properties, tenants, etc. It's just incredible. Please look at all the reviews here and thing twice before doing business with this company. Just terrible.NegativeResponsiveness, Quality, Professionalism, Value

Tiago · 27 August 2021

★★★★★ 1/5

Google

Calling them five times no answer. Must not want the business.

Harrison · 13 October 2025

★★★★★ 5/5

Google

Outstanding service from the whole team to help my daughter move under difficult circumstances. They provided all information required swiftly, were patient with our constant requests and were very understanding of how hard it was for her. Thank you all.

Fran · 17 October 2024

★★★★★ 1/5

Google

It's a bit of a long story, but the gist is that they're really slow to do anything that you require. We moved into our place on September 1st and our oven hasn't worked since we got here. We've had several other issues that have since been sorted out, but don't expect too much. Edit: The oven was "fixed" on the 30th of September. Turned it on for use today and it trips all the power in the house. Super unhappy with the way Insight Lettings has handled everything since moving in. Just avoid.

Kevin · 21 June 2021

★★★★★ 1/5

Google

Would give zero stars. Terrible Agency, have to report issues on the Internet and the Agency take months to fix repairs. DO NOT RENT FROM THIS AGENCY STAY CLEAR! I have contacted your office and told I would get someone to call me back I'm tired of chasing you up all the time.

Stephanie · 21 February 2024

★★★★★ 5/5

Google

Louise Wray has been great at making sure we have what we need. Good company.

Andrew · 21 June 2023

★★★★★ 5/5

Google

Abserloutly outstanding customer service, zach helped me right throughout the process and went above and beyond his job louise played a great part for me to. I have numerous disabilities and the reassured me throught out the process. Thank you both so much

Vikki · 19 August 2024

★★★★★ 5/5

Google

Thanks you Leanne and jay for helping us find and move into our home.

Lawal · 21 June 2023

★★★★★ 5/5

Google

Fantastic company always there to help. Couldn't thank Katie Boyes enough for all the help with our move into our home. Thankyou so much.

Itzkya · 21 June 2022

★★★★★ 5/5

Google

Such a great experience so far with insight. They have been great at keeping us informed during the application process and answering any questions we had. We are looking forward to getting our keys tomorrow and enjoying our new home thanks to zach, jay and louise :)

Samantha · 21 May 2024

★★★★★ 5/5

Google

Claire Dixon is amazing. Works hard trying to solve my problem tenant issues.

Roger · 21 June 2023

★★★★★ 5/5

Google

Hugely recommend Aran and the insight group. He gives you a thorough background in all things property, some great longterm strategies to be tax efficient and think about building a legacy which really resonated with me. you'll also find Aran will come back to you personally with any queries you may have. If you're thinking about signing up, just do it, you won't regret it

Katharine · 21 June 2020

★★★★★ 5/5

Google

I always receive a high quality service from Claire and the team

Janine · 21 June 2023

★★★★★ 5/5

Google

Since Phil W. has arrived on the scene things have improved dramatically. He has been a great help with any issues i have had with managing my property and hees been on the ball with a variety of issues...having direct point of call with him makes the every day running and managing of my property more efficient and trouble free

TIM · 21 June 2023

★★★★★ 1/5

Google

Going to two months now i sent multiple emails about the wind pulling off a piece from both sides of my backyard fence. … More

Tèinyé · 26 March 2025

★★★★★ 5/5

Trustpilot

Phoebe is a fabulous member of this team

Wendy · 2 April 2025

★★★★★ 5/5

Google

I will like to give kudos to Zach, Louise and Phoebe for making it possible for me to rent a new house in a good location and also making the move-in seamless. Thank you Insight Lettings.

Michael · 15 October 2024

★★★★★ 1/5

Google

I've been attempting to get forms for a property for 2 weeks. Emails ignored and enquiries via zoopla etc ignored, after finally getting through to someone once on the phone i got told they would call back that day.. they didn't. I could get blood from a stone easier than it is to contact this company. I understand they say they're 'busier than usual' but don't display you reply in 48 hours when you really don't. Sadly most houses in my area are to rent with this company otherwise i would have given up a long time ago.NegativeResponsiveness, Professionalism

Megann · 21 June 2020

★★★★★ 1/5

Google

Extremely poor level of ownership and accountability as a company. I have had a property with them and have recently found out the following. The tenant in my property was without my knowledge experiencing extremely poor management from the Insight Group. Mouldy oven when moving in, incomplete decoration/poor decoration through, knickers in the washing machine, broken toilet seat, dog hair on the carpet. The place was basically left in a state. They refunded the deposit to my old tenant and then I wondered why the place was empty for 5 months, I'm frankly not surprised with the condition it was left in. Further to that they had charged me over £1,000 in decorating and clean up fees when the job either wasn't carried out correctly or even done. I have photo evidence of the condition, it's terrible! The tenant couldn't move in for 2 days as they needed to deep clean the place, something I was also charged for. I'm over £5,000 down all in with lost rental income due to the lack of care from Insight Group and they are not going to give me any compensation to try and resolve the matter. Considering the owner of the business is named "the property coach" it quite frankly couldn't be further from the truth... I could go on with the issues I've had with them over the past 6 months... I will be seeking further action. Do not use this company for landlord services, lettings or anything else. Attached are images of the apparent cleaned oven, decorated walls and nice clean taps. (As you can see from my google review history, this is not a hoax and I am not one to complain).

Ross · 21 June 2020