Insight Lettings Scarborough reviews

★★★★★ 5/5

Google

Leanne and Jay were incredibly helpful in helping me and my partner secure our home. They worked so hard as we were met with hurdle after hurdle. And Incredibly friendly and welcoming.

Flourish · 26 July 2023

★★★★★ 1/5

Google

Absolute joke! Arranged a viewing, received an email the night before informing me it had been cancelled with no explanation. I emailed to ask why and was told they had an application on the property. Around a week and a half later I receive an email saying my viewing was booked (for the same property but for six days in the past!) Again I email querying this, received a reply saying it was an error but they could book me for a viewing in two days time, to which I said yes please and received a thumbs up as a reply! I emailed the day before the said viewing to confirm I’d been booked in, to ask the time and query the thumbs up but heard absolutely nothing. It is a wonder they manage to fill properties. Disclaimer in case Insight happen to reply with the fact they cannot find my name on their records - I do not have a gmail account under my name so am using a friends to post this review.

Louise · 26 July 2023

★★★★★ 1/5

Google

Where should I begin? Not even deserving of 1 star. Extremely unprofessional, they do not get repairs done, unless reminded they are in breach of their contract. These agents are an absolute sham. Regardless of how many times something is reported, these people do not care. Their excuse of covid is so outdated now. We have had so many issues since moving in. There was so much damp in the house before we moved in and it apparently took 3 months to fix, before we could actually move in. After moving in, so many other issues, such as leaking radiators, broken cooker, rock solid "new" carpets without any underlay, apparently all the doors were replaced and new although they are the same ones from when we viewed the house, a shower head which constantly leaks, while bathtub is leaking more water through the ceiling BACK ONTO THE PREVIOUSLY DAMP wall, which is still mid drying??? The shower is leaking so bad that water is dripping through the ceiling as of currently and apparently it's a priority issue? Funnily enough when the plumber turns up he never has the "parts" to do the full job, or gives reasons for the shower leakage as "it's a new shower, that's just how it is, I can't tighten it more" so what is the fix then sir? Also "new" radiators fitted, not sure which untrained person attached the ones in the house we are renting, the radiators are either bent, with bent pipes, or completely stuck to the wall, so forget drying anything on there, or even hanging a towel. Oh and by the way, the agency was ONLY in search of long term tenants. There is something called human decency, what is the monthly rent for? We haven't been given the liberty to live in peace since day 1. But I'm still seeing the responses from insight lettings of their "satisfied" clients and importance of "customer service"....is that for selected tenants or, because most of the reviews I've just read state the lack of care or attention given to tenants to enable them to live comfortably.NegativeResponsiveness, Quality, Professionalism, Value

Ayesha · 27 August 2021

★★★★★ 5/5

Google

I can't speak highly enough of insight lettings especially Phil who always keeps me up to date with my properties and is a great help and nothing is to much for him

Gary · 21 June 2023

★★★★★ 4/5

Google

After a rocky start, a change of proeprty management consultat has made a wordl fo differnce. Louise is fantastic, responds immediately and follows up onthings. And is a pleasure to deal with.

Lynda · 21 June 2023

★★★★★ 5/5

Google

it is fair to say the said property was in an awful state due to vandals pulling the boiler off the wall and causing considerable water damage. the speed and the quality of the work was immense and very very proffessional. i was kept informed about how the progress was going and to me this was very reassuring and vital owing to the fact my previous landlord issued a section 21 to move back into her property so time was vital to myself and i found the staff at the insight group to be very understanding and kept me calm so verall a ten out ten and a huge thank you mike

Mike · 21 June 2023

★★★★★ 1/5

Google

I would not recommend anyone to rent a property where the landlord has this company to manage it. I reported 3 weeks ago damp and mould issues within my family home and nothing has been done to sort it. I have chased and chased and just get fobbed off and told different things every single time. One other reason was they have no money to repair this ongoing issue. Got to the point today where i shouted down the phone to try and knock sense into someone. Also now reported to environmental health as my partner is pregnant which they are aware of and also young children in the property where one has had to go to hospital due to this and they have been made fully aware. Excuse after excuse after excuse. AVOID AT ALL COST! Pictures below are not even half of the mould and damp issue reported

Chris · 21 June 2023

★★★★★ 1/5

Google

I made an application to view a property. Phoned and emailed numerous times over a two week period each time told id be contacted with a viewing date, then to find out the property had been let out. The property came back on the market two weeks later and had the same issue all over again only then to be told there were no viewing slots available. Letting agents have a bad rep and I’ve dealt with a few bad ones but id say these are the worst.

Mike · 21 June 2023

★★★★★ 3/5

Google

Been waiting for 3 years now for ceiling to be plastered where extractor was removed a smaller one was put in its place still can see loft boards . Front door on porch is warped you can see day light around the frame which leaks profusely when it rains . It was pointed out when we took keys for property still exactly the same , 3 years later .A windows hinges are old and window doesn't close properly, been told they won't replace it job written off . It's a lovely property in great location but just seems as though you are trudging through mud to get repairs done. Fence blew down in last november storms being put up today . Had several quotes from reputable trades people original fella doing it . 1 year on .

Carole · 21 June 2023

★★★★★ 4/5

Google

I am a landlord and Insight Lettings manage a number of properties for me. I have had some problems with them in the past and had quite a few property "managers" assigned to me over the years, some of whom have not been great. However, the latest is Beverley and I must say she has been the best of the bunch. She is responsive, helpful and always a pleasure to deal with and I really hope she stays. She would get the full five stars :)

Paul · 21 June 2023

★★★★★ 2/5

Google

I have a number of properties with Insight and at first they provided exactly the hands off service I required and they advertised, but sadly over the years it has gone downhill rapidly. I have a number of different managers who can't seem to communicate with each other and the incompetency is beyond a joke. I get lump sum quotes for repairs (no specifics, no details as to what exactly I'm paying for ), which 9 times out of 10 are way above the standard rates and on top of that I have to pay 10% to Insight despite already paying a service fee. (And for some reason they can't see that is a conflict of interest - why would you try to find the cheapest quote when you're making 10% on top!) I would remove all my properties from their "care" (and I use that term lightly!) but for the additional fees! Not to mention the time needed to do this which I don't have, which is precisely why I took them on for the hands off service. The stress this has caused and still is causing me is beyond extreme. I am now at the stage of wanting to just sell all my properties.

Jordan · 21 June 2023

★★★★★ 5/5

Google

Amazing company. I found the whole process from finding a house to moving quick, efficient and easy. Zach Forster a letting agent here was such a pleasure to deal with, helped me through the process of letting from them with so much ease. He was available whenever I had questions and kept me updated daily as to what was happening. Amazing staff all round

Marsha · 6 June 2024

★★★★★ 5/5

Google

Having lived in the same property for over 11 years the thought of finding the perfect new home was extremely stressful. However, Insight made a very difficult situation as seamless a transition as it could possibly be. I was incredibly lucky to have been assigned Macy Lauchlan as my lettings negotiator. Macy was amazing, she kept me informed every step of the way ensuring the application and referencing process was quick, stress free and professional. I can’t thank Macy enough for her professionalism, understanding and efficiency during this time. It was much appreciated. 😊PositiveResponsiveness, Quality, Professionalism, Value

Rachel · 21 June 2021

★★★★★ 5/5

Google

Macy and Nigel have both been absolute credits to the company. Macy has done nothing but answer all of our queries, made the transition quick and much more seamless than any other letting agents we have used prior. She has been polite, knowledgeable and very transparent with the whole experience, keeping us in the loop with the information we needed and the next steps to be taken, which has made us feel much more at comfort, knowing everything is being handled properly. Nigel has been an asset as well. The virtual viewing via Zoom was a success for us most definitely! Under the circumstances, to be trialling a new way of viewing, worked really well and he was as professional as he is face to face. It is much more convenient and would be perfect for future prospects with busy work schedules. The whole process has taken a matter of weeks and especially in today’s climate, for it to have happened as quickly as it has is a testament to the high standards they achieve and maintain. Nigel also did our tenancy hand over at the property. He noticed a few faults, but didn’t shy away from jotting each detail down. He was very thorough, assured me everything would be sent to me within the next day and that the most important jobs he would ensure I would be contacted within a few hours to organise, which is exactly what happened. Can’t fault either of them!PositiveQuality, Professionalism

Lauren · 21 June 2021

★★★★★ 5/5

Google

An absolute amazing team at insight Lettings, they helped me and supported me through everything I was going through. Zach Forster couldn't do enough for me from the moment he took my 1st call saying I was interested to the day I got my keys of said house and beyond. Thanks for all your support zach. You don't realise how great you were.

Emma · 15 June 2024

★★★★★ 5/5

Google

Can't rate them and their staff highly enough. Moving can be stressful but Leanne and Jay made the process as smooth as possible, tnx so much guys!your service is very best!

Susi · 21 June 2023

★★★★★ 5/5

Google

Thank you so much to Jay and Leanne for being so helpful and making the application process stress free ! Would definitely recommend using insight Lettings in the futur.

Dexterlovessulley · 26 July 2023

★★★★★ 5/5

Google

Edit 2021: Nigel has been for his second check up on the property and he's grabbed his toolkit out his care to help me with a few small issues, very professional and friendly. 2020: Nigel came today to do his check on the property. I've been here just over a year now and Nigel at InsightLettings has been supportive with any issues making sure I'm happy in their property. Thank you 💪

Zak · 21 June 2022

★★★★★ 5/5

Google

I highly recommend Insight Lettings for the service they provide, I have dealt with Phil Womack (property manager) and have found him to be very professional and approachable,

George · 21 June 2023

★★★★★ 5/5

Google

They are very patient and lovely people, always ready to help. They came through for me when I was nearly stuck. Katie is such a lovely person, thank you once again for making the process of renting seemless

Obianuju · 21 June 2022

★★★★★ 5/5

Google

Thanks so much Leanne and Jay you guys are so helpful I have loved your services so much in helping us to secure our house .

HELEN · 26 July 2023

★★★★★ 5/5

Google

Insight property have been amazing, even during this lockdown due to covid-19, they have all gone above and beyond to ensure that their tenants are ok. Especially Imogen, who has done everything she possibly can so ensure that me and my child are safe and cared for and have issues resolved as quickly as possible. Even in testing times insight goes above and beyond to help their tenants. Couldnt ask for better people to have helped me in my time of need. Thank you so much guys, your doing a fab job.PositiveResponsiveness, Quality, Professionalism

Chelsea · 21 June 2020

★★★★★ 5/5

Google

Rang up to query a house we liked the look of, spoke to a girl on the phone (took a while to get through), but she was lovely. She arranged us 3 viewings for the same street - when we arrived, there was only 2 available as one had been taken already. Both houses were really nice, we were viewing them with Nigel and another potential tenant. Nigel was really welcoming and made us feel comfortable to just look around, he was also giving us ideas on what we can do with our appliances as we thought there wasn't enough space on first look for what we had. Nigel was a lovely man and ensured we knew everything about the property. We ended up putting in an application. Excited to see the outcome. Thank you to Nigel! :)

Shannon · 21 June 2020

★★★★★ 5/5

Google

Moved in to the property with my girlfriend earlier this year, from day 1, the service has been amazing. Easy to talk to team, the new platform to log any breakages and problems within the house is great. We were able to decorate the house how we liked (within reason) and could make it our own. The rent we pay is great for us for such a nice house and we really do take pride in it as much as we would if we owned it. We recently had our 6 month inspection with Nigel who showed us round originally and sorted out all the documentation. He’s been amazing and was easy to talk to and made you feel at ease with everything. I cannot say enough good things about this letting agent. A truly great difference from our last private landlord. Thank you Nigel and everyone at Insight 😁😁

Nathan · 21 June 2020