Trusted Agent profile · Scarborough
★★★★★
405 reviews across 2 platforms
10b & 11b Newchase Court, Hopper Hill Road, Eastfield, Scarborough, YO11 3YS
Insight Lettings's office in Scarborough, at 10b & 11b Newchase Court, is rated 4.1 out of 5 across 405 reviews on two platforms, including 363 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Insight Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Scarborough.
Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
5/5
GoogleI had an excellent experience with Insight Lettings. From the very beginning, the service was professional, supportive, and genuinely focused on helping us secure our new home. …
Thank you for taking the time to leave a 5* review. We are delighted you are happy with the experience you've received from the team and will pass on your kind words. All of us at Insight Lettings wish you every happiness in your new home.
5/5
GoogleZach Forster was very helpful and highly professional. My experience with insight Lettings was made very clear, simple and seamless.
Thank you for your review. We will pass your kind words onto Zach, he will be delighted you were happy with the service you received. All of us at Insight Lettings wish you every happiness in your new home.
5/5
TrustpilotAbsolutely amazing service from start…
Absolutely amazing service from start to finish from everyone at insight lettings, especially Zachary, Louise and Phoebe. Extremely helpful and friendly staff, I would highly recommend to anyone looking to sell or rent a property. Thank you so much guys, you have made me experience extremely pleasant. :)
5/5
GoogleI have never had a stress free move in process and nor has my partner! I highly recommend this letting company as we will be forever grateful as this is our first HOUSE. Thankyou for all the staff that helped us and supported us. And a big thankyou to zach for helping us!! Thankyou for giving us a place we can finally call HOME💚💚 …
Thank you for your review, we are delighted to hear the process was such as positive one for you. All of us at Insight Lettings wish you every happiness in your new home!
5/5
TrustpilotAmazing service from zach forster and…
Amazing service from zach forster and team. They made the whole process of applying for a house so easy and stress free, kept us up to date with everything, went above and beyond to help, I can't thank these guys enough! Highly recommended and much appreciated.
5/5
GoogleJay Molloy was the absolute best agent I could wish for. Very helpful, really friendly and professional without a doubt. I'm really satisfied. Overall opinion : Insight Lettings was the best choice to find us a new home.
Thank you for your kind words. They have been passed onto Jay. Wishing you all the best in your new home :-)
1/5
GoogleThis lettings agency are nothing but thieves and liars gave them a holding deposit for a house then a week later they kept my holding deposit for imaginary rent arrears I don't have they even said landlord of the property declined only to find the landlord don't even exist they own the property I find out they not even spoke to my landlord or my guarantor they keep the propertys online to fleece people out of their money
Thank you for your review, I can confirm as an agent we act with the best interests of our landlords and our referencing is very thorough, we make all potential tenants aware of the criteria we must adhere to before taking a holding deposit. Whilst I cannot comment on line why your application was declined, I can assure you as an agent we always act within the parameters of law. If you would like to discuss this further, you are very welcome to call the office. 01723 253980
1/5
GoogleThe worst rental agency I've ever heard of, very problematic, they lie, they can't handle much, I don't recommend working with them
We are sorry you are disappointed and would ask you email your concerns to us at tenantenquiries@insightlettings.co.uk and allow us the opportunity to investigate your issues.
5/5
GoogleInsight Lettings, thank you for providing me and my family a suitable home to live in at 63, Cant Crescent CA2 4JJ. Special thanks to Jay Molly and Leanne Wetford, you guys are wonderful. Keep it up.
FEEDBACK is most important to us. Our team are delighted to read that their hard work and determination is greatly appreciated. We hope that you are settled in your forever home and we thank you for taking the time to leave your 5 STAR REVIEW
5/5
TrustpilotThe whole team was lovely and helpful
The whole team was lovely and helpful, big thanks to zach Forster for helping us through the whole process.
5/5
GoogleI just moved in! 😊 Thank you insight lettings! And Thank you so much Nigel for the tips with the electric/gas, carrying out the checks and showing me around the house. You've been helpful and professional with all my questions and queries. 👍👍👍PositiveResponsiveness, Professionalism, Value
Thanks Em. Good luck in your new home :-)
1/5
GoogleIf i could post zero stars i would. I own a property next door to an insight rental and their property is a mess inside and out. Render constantly falling off. Fire damaged garage for years. You speak to them over the phone and they go along with what you want to hear, but nothing ever gets done. That’s what happens when your office is 100 plus miles away from the property in question.
Please feel free to give me a call directly 01723 253954 so we can discuss this in more detail. Thanks Louise
5/5
GoogleAbsolutely amazing team, who continue to go out of their way to help me move to the area, incredibly professional and friendly staff. Cannot thank Jackie, Leanne and Jay enough for making a stressful time easy.
Thank you for your 5 star review, our team work really hard to provide the very best service and we appreciate this great feedback.
5/5
GoogleGreat experience!!! Thanks to Zach, Phoebe and Kelly and all the lovely staff for all your help.
Thank you for your review. We will pass on your kind words to Zach. All of us at Insight Lettings wish you every happiness in your new home.
5/5
TrustpilotAmazing
Zach and Phoebe have been amazing throughout our rental process. They made everything so easy and stress-free, kept communication clear and prompt, and were incredibly helpful the whole way through. We’re beyond happy with the service we received. Thank you both!
5/5
GoogleThank you to Zach and Phoebe for their time and good assistance. Weldone guys:))
Thank you for your review. Zach and Phoebe make a great team and we will pass your kind words to them. All of us at Insight Lettings wish you every happiness in your new home.
5/5
GoogleA really easy transaction. Zach was helpful throughout. Friendly, efficient and polite. Excellent all round, thank you.
Thank you so much for your review. Zach is fabulous and amazing customer service is always his priority! All of us at Insight wish you every happiness in your new home.
1/5
GoogleThis is one of the absolute worst letting agents I’ve ever known. The communication between tenants is so poor Lack of communication with internal staff members let alone external clients. I have been left with a water leak, no heating or hot water over a full weekend. I would avoid this estate agents at all costs. They don’t have any sense of urgency when it comes to repairs.
5/5
GoogleLouise is our new PCM and to date we have been pleased as she has been extremely helpful and supportive in understanding the clients perspective. I am looking forward to working more with her.
Thank you Gurpreet for taking the time to leave your 5 Star review, Great feedback and we look forward to continuing to support you.
1/5
TrustpilotWorst experience ever
Worst experience ever, not sure if it is race based but their response rate to repairs is BEYOND TERRIBLE!!!!!! It’s been over a month i reported the falling off of my backyard fence due to wind and naught has been done, not even a visit. Yet, they were quick to fly over the moon for quick fixes once we were due a council inspection - dubious! Let it be known that we no longer feel safe with our fence off and whatever happens to us and our personal belongings will be liable to Insight lettings.
5/5
GoogleLeanne and Jay were incredibly helpful in helping me and my partner secure our home. They worked so hard as we were met with hurdle after hurdle. And Incredibly friendly and welcoming.
Delighted to be of assistance - Thank you 'soooooo much' for your kind words, we hope that you have settled in your new home.
1/5
GoogleAbsolute joke! Arranged a viewing, received an email the night before informing me it had been cancelled with no explanation. I emailed to ask why and was told they had an application on the property. Around a week and a half later I receive an email saying my viewing was booked (for the same property but for six days in the past!) Again I email querying this, received a reply saying it was an error but they could book me for a viewing in two days time, to which I said yes please and received a thumbs up as a reply! I emailed the day before the said viewing to confirm I’d been booked in, to ask the time and query the thumbs up but heard absolutely nothing. It is a wonder they manage to fill properties. Disclaimer in case Insight happen to reply with the fact they cannot find my name on their records - I do not have a gmail account under my name so am using a friends to post this review.
So sorry to read that your journey with us was not as smooth as we had both hoped. Should you wish to discuss this further please do not hesitate to contact us on 01723 253952 or clientservices@theinsightgroup.co.uk
5/5
GoogleI’ve been a landlord with Insight Lettings for over five years, during which I’ve worked with several property portfolio managers. Every single one has been exceptional, which speaks volumes about Insight’s recruitment, promotion, and … More
Thank you for your review. We are so pleased you are happy with the service you have received. The team strive to offer exceptional customer service. We will pass on your kind words to Beckie and Louise.
1/5
GoogleWhere should I begin? Not even deserving of 1 star. Extremely unprofessional, they do not get repairs done, unless reminded they are in breach of their contract. These agents are an absolute sham. Regardless of how many times something is reported, these people do not care. Their excuse of covid is so outdated now. We have had so many issues since moving in. There was so much damp in the house before we moved in and it apparently took 3 months to fix, before we could actually move in. After moving in, so many other issues, such as leaking radiators, broken cooker, rock solid "new" carpets without any underlay, apparently all the doors were replaced and new although they are the same ones from when we viewed the house, a shower head which constantly leaks, while bathtub is leaking more water through the ceiling BACK ONTO THE PREVIOUSLY DAMP wall, which is still mid drying??? The shower is leaking so bad that water is dripping through the ceiling as of currently and apparently it's a priority issue? Funnily enough when the plumber turns up he never has the "parts" to do the full job, or gives reasons for the shower leakage as "it's a new shower, that's just how it is, I can't tighten it more" so what is the fix then sir? Also "new" radiators fitted, not sure which untrained person attached the ones in the house we are renting, the radiators are either bent, with bent pipes, or completely stuck to the wall, so forget drying anything on there, or even hanging a towel. Oh and by the way, the agency was ONLY in search of long term tenants. There is something called human decency, what is the monthly rent for? We haven't been given the liberty to live in peace since day 1. But I'm still seeing the responses from insight lettings of their "satisfied" clients and importance of "customer service"....is that for selected tenants or, because most of the reviews I've just read state the lack of care or attention given to tenants to enable them to live comfortably.NegativeResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Insight Lettings hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Scarborough.
