Trusted Agent profile · Scarborough
★★★★★
405 reviews across 2 platforms
10b & 11b Newchase Court, Hopper Hill Road, Eastfield, Scarborough, YO11 3YS
Insight Lettings's office in Scarborough, at 10b & 11b Newchase Court, is rated 4.1 out of 5 across 405 reviews on two platforms, including 363 Google reviews rated 4.0.
Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
5/5
GoogleLeanne is a super star. I am a property novice and she took the time to walk me through everything, answer all my inane questions and on top of that got me a fantastic tenant within a week. I would definitely recommend using The Insight Group (and ask for Leanne :-) )
Thank you for your 5 star review - great news ! Our Insight Lettings team are always happy to help
5/5
GooglePhoebe was very helpful and answered all questions. Absolutely lovely lady that went above and beyond
Thank you for taking the time to leave a review. We will pass on your words to Phoebe. All of us at Insight wish you every happiness in your new home.
4/5
GoogleInsight Lettings nice job 👏. Your agent Katie was quite friendly and up to the task. She did a nice job keeping us updated while we were waiting for credit check. We just moved in on Tuesday 26th April, 2021. So far your services are good but a quicker response to your mail will be a perfect and complete star. Regards …
Many thanks for your feedback. Wishing you well in your new home :-)
5/5
GoogleJust been accepted for a property in Sunderland, worked with zach and him and the staff went above and beyond to help with this process, absolutely amazing at what they do and nothing was too much for them, I highly recommend using this letting agent , if I could give a higher rating I would, thank you so much
1/5
GooglePossibly the worst ‘lettings agency’ I’ve ever dealt with, the way they go about things is ridiculous! A couple of months ago I seen a property I really liked, I didn’t want to view it and just wanted to put a deposit down/apply for the property. I was told I couldn’t and had to view it first (which I completely understood), however I was then told ‘whoever rings first gets it’ how bizzare?! When somebody finally opened the door to let us all in, everyone was running around really fast to quickly be the first one to call, it made me feel like an absolute idiot scrambling around for a house! To have people running around and trying to beat other people to it like a competition is WILD. Surely it should be based upon application/credit history etc? Not ‘who rings first’. Turns out it went to a woman who didn’t even bother entering the property and just rang them whilst everyone else was inside. Waste of everyone’s time. It’s totally put me off ever using Insight Lettings in the future. I’ve spoken to other Lettings agents since and they can’t believe the process Insight Lettings use either. Unless you want to be made to feel like a complete utter idiot, avoid Insight Lettings at all costs.
We are very sorry you feel disappointed with the viewing process. We operate with total transparency and our viewing process is made very very clear to all applicants at the time they book the viewing. This was made clear to yourself, and you accepted the process. To be clear our application process is not based on ‘whoever rings first gets it’, we pre-qualify all interested viewers before booking a viewing and this is based on affordability, credit history and landlord referencing and make our process very clear to them. We then operate on a first to call the office to begin the application process after an in-person viewing has been completed. This is all done in line with government legislation. We believe this is the fairest way to present a house and sadly as we only have the one property and many viewers we cannot satisfy the demand. Other agents may have a different process, they also may not have the demand for properties which we do. Other agents may complete a viewing and then ask all interested parties to complete an application form which from there an applicant will be chosen. We are uncomfortable with this, after all, if every viewer over the threshold has been pre-qualified and would meet their referencing criteria, how do they then choose the successful applicant and more so on what basis do they decline potential applicants? We believe our process is as fair as we can make it to every viewer, and we understand there will always be disappointed applicants, but our aim is to continue working with them to find a property in the future. I feel it is unfair to suggest people avoid us as a Letting Agent, we have operated with the same viewing/application process for all our properties and have very happy tenants. You are very welcome to give me a call directly and I will certainly listen to your suggestions and explain in further detail the reasons we operate as we do which will hopefully give you a little more understanding. My direct line is 01723 253954. Thanks Louise
5/5
GoogleAbsolutely amazing service, very quick with responding. Very polite and helpful, they always push to get you your tenancy. Employees Zach and Phoebe were absolutely amazing and definitely deserve 5 stars each!
Thank you for your review. We will certainly pass on your words to Zach and Phoebe. Custer care is of paramount importance to both of them. All of us at Insight Lettings wish you every happiness in your new home.
1/5
GoogleScammers. They take money for a deposit and no longer return it. It is not possible to give up the apartment, even if you do not like it. They rent to several people the same house, they collect a deposit and choose who will be first with the complete application. Who is late loses the deposit. Watch out for these scammers.
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5/5
GoogleZachs was always there to listen to my complain, education me,inform me of what next to do to make sure i got the accommodation.thumbs up to zachs,thumbs up to insights letting.
Thank you for your review, its great to know you were happy with the service you received and Zach was on hand at every step of the way to support with your application and move in. All of us at Insight wish you every happiness in your new home.
5/5
TrustpilotAmazing. 5 star
Processed all the papers fast. Very helpful to all my queries. Special thanks to Zach who processed all my papers in less than a week.
5/5
GoogleHad nothing short of a fantastic experience with Insight. Katie has been absolutely FANTASTIC and so patient with us! Nothing has been too much trouble and the whole process from viewing, to application to securing a moving date has been so quick and easy. Cant thank Katie enough for her hard work in securing us our new home. :)
Thank you so much for your kind words. It has been a pleasure to get you into your new home. Wishing you well :-)
1/5
GoogleDisgusting company take money off vulnerable people. Have a go at you for not looking at you credit history.only people looking for credit bother looking . Had a go at my sister for not being able to read and had a go at her again for not telling them . No empathy at all must be great to be perfect . I told my sister singe mum with 3 children the 167 pound the took in cash off her was 3 weeks worth of shopping could not of cared less . Hope they dont need help one day Edited Copy and paste reply How can people tell you something they know nothing about . That what you expect from families that are trying their best to pay there way. Try living on benefit system single 3 kids to look after You can sit there on your higher than thou.i wounded how many times you have taken money from these families bet it’s put in kitty for a good booze up you should be investigated. You cannot go around calling people liars .No prove
I am sorry you feel aggrieved and whilst I will not go into detail on google, I can confirm we act with total transparency throughout our application process. All applicants are made aware of our referencing criteria before they even book a viewing, this is done both verbally and in writing. We would never 'have a go' at anyone for not being able to read. I would politely remind you our job is to find a tenant who passes our referencing criteria for our landlords. Unfortunately in this instance and after we incurred referencing costs and time was spent by staff processing this application it transpired undeclared information was found which impeded the refencing and meant we were unable to complete the application. As we clearly state our expectations before starting referencing or taking a holding deposit, we make it very clear about our requirements and also state the reasons why we will retain a holding deposit in line with government guidelines. In this instance, I appreciate your frustrations but confirm we never acted inappropriately.
5/5
GooglePhoebe has been very helpful, friendly and professional at the same time. She answered all my queries promptly with clear and concise explanation advising on the next steps. She has made my move easy and stress free. Thank you ☺️
1/5
GoogleI wanted to see a place in Blackpool (not sure why it's a Scarborough agency), it was advertised weeks before anyone could view it and I kept in touch and said when I'd be in the area to be told they are doing it as an open house a week after I'm free but by invite only and if you liked it you have to be the first to call up the office at 8:30am the Monday after the open house. Not accessible for people who have disabilities or work commitments etc. it's not a radio phone-in competition, it's someone's home. Not sure if the landlord knows the agency pick the first caller but I'm not making it any more stressful to move - I'll use another agency. To be fair to Zach though, he is good with quick communication and honesty. This one is just not for me.
Thank you for your comments, you are correct we are based in Scarborough with the infrastructure to successfully let and manage properties nationwide and have done for many years. In terms of access for the property in question, we began advertising this one whilst the current tenant was completing their notice period and the add clearly states 'Register your interest for move in June'. Unfortunately despite our best efforts to complete viewings with the tenants in situ, due to issues with access which were completely out of our control we had no other option but to arrange a block viewing at the stage we had access after the tenants vacated. I believe you were invited to this. We pre qualify all interested viewers beforehand and make our process very clear to them. We believe this is the fairest way to present a house and sadly as we only have the one property and many viewers we cannot satisfy the demand. I am very sorry you feel aggrieved with our process but we have successfully let many properties this way without issue. We are sorry you no longer want to attend your viewing and we wish you every success in the future.
5/5
GoogleJay was great in helping us find a home, was totally positive and professional, couldn’t have spoken to anybody better, no doubt he will be awesome as we move into the new property, thank you.
Thank you for your review. We will certainly pass on your kind words to Jay and we agree, he is fantastic! From all of us at Insight Lettings, we wish you every happiness in your new home!
5/5
GoogleLeanne has been dealing professionally with our request, concerns, needs and beyond. I cannot imagine to give such a great hands the trust and reliability to find our next future home. Great Job 👏 5 stars Services. Thanks for you lovely cares and patient. …
Thank you so much Carmen for your 5 Star review and great feedback regarding Leanne
5/5
TrustpilotQuick, easy and amazing staff
Myself and my wife viewed a property managed by the team at insight and within a week we've been accepted with a confirmed move in date. Very quick and easy process that uses blinc to gather all the information. Zach, Louise and Phoebe are an absolute credit to the company.
5/5
TrustpilotPheobe Fantastic experience from her and all the team
Fantastic experience from all the team, Pheobe has been wonderful working with us through the whole process, kind friendly polite and really helpful, and has kept us informed all the way really thankful to her.
1/5
GoogleAVOID AVOID AVOID!!! disgusting service from this so called lettings agency. We waited over 12 months for mold to be removed from the property causing thousands of pounds worth of damage to personal property including sentimental items which were irreplaceable. Not to mention we were living with a 2 year old. (How do you think it feels to tell your 2 year old daughter you have had to throw out her favourite toys, books, clothes and shoes???) Every room in the house apart from the kitchen had mold growing on the walls and they started off by telling us its because we put our wet washing on the radiators and that this would be causing the mold?!? Numerous phone calls to find out what was going on and all I heard from them was that they were "working on it." I phoned our property manager around 15 TIMES OVER 6 WEEKS and everytime I spoke to her she said she would have it sorted with the landlord tomorrow. The final time I called her to ask what was going on I was told that she had left the company and that they had no record of the mould so they had to start the whole process again as clearly our property manager couldnt handle it on her own. It got to the point of involving environmental health and getting them to have a stern word with the landlord about the issues we had at the property. We also had a security risk as our daughters bedroom window latch had broken and wouldnt lock securely. (Baring in mind it was a bungalow and a ground floor property and all of the windows were waist height) and it took them about 3 months to get this fixed and many sleepless nights fearing the worst. We also had a gas leak from a faulty hob in which I tried to call their emergency number to report the issue around 20 times the same night and got no answer. The gas board had to come out and cap the gas off and we were left without hot water or central heating for 4 days, unable to use the hob or wash dirty dishes or bathe our child and ourselves. When I called insight lettings they told me no one must've been at the phone when I called the emergency line?!?!?!. This company doesnt even deserve any stars as they clearly lack capability and competence in sorting serious and hazardous issues with their propertys. We moved out from the property due to the amount of stress it has caused us as a family due to the mold and all of the other issues. I had gone back to the property and cleaned the carpets, filled holes, painted the walls and tidied the gardens and the landlord and lettings agency are still saying that it is going to cost them £650 to get the property to "livable condition" which funnily enough is the exact amount of my deposit!! I strongly urge anyone considering renting with insight lettings to avoid it like the plague because they wont answer the phone if your house is full of lethal gas from a gas leak but they dont mind harrasing you if you pay the rent a day late!!!!
5/5
GoogleInside letting team is very professional. Dealt with Zach, he is a thorough gentleman. Guided and Handle in my case in a very professional manner.
Thank you for your review. We will certainly pass on your kind words to Zach, we also think he is fantastic! All of us at Insight wish you every happiness in your new home.
5/5
GoogleGreat experience with renting my property, Zack and the team were great from start to finish always there to help, highly recommend. Thank you
Thank you for your review. Its great to know you are happy with the service you have received. All of us at Insight Lettings wish you every happiness in your new home!
5/5
GooglePhoebe and Zack were absolutely amazing with us. Couldn't have asked for a better service from these two.
Thank you for your review. We are delighted you were happy with the service the team have delivered. All of us at Insight wish you every happiness in your new home.
1/5
GoogleI will not recommend Insight lettings even to my enemies as they give you the worst ever service when you move out. When we moved in they were behind us to give them a good review which we did, but now regretting as i had the worst ever customer experience in uk.they dont care about any of your concerns/complaints once you moved in.
We are sorry you are disappointed and would ask you email your concerns to us at tenantenquiries@insightlettings.co.uk and allow us the opportunity to investigate your issues.
5/5
GoogleWe've worked with Louise Wray for a couple of years now and she has always shown fantastic professionalism in managing our properties. We feel our portfolio is in safe hands with Louise and The Insight Group and would highly recommend them both.
Thank you for your kind words Luke, they have been passed onto Louise :-)
5/5
GoogleWould like to thank Claire and the team for the help and support over the past year they have been amazing. Have excellent communication and kept me updated throughout the year. Thank you Claire Dixon for your continued support. X
Very many thanks for your kind words, which have been passed onto Claire :-)
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