Insight Lettings reviews

★★★★★ 5/5

Trustpilot

A huge thank you to Zach and Phoebe for…

A huge thank you to Zach and Phoebe for all their help and hard work in securing my new tenancy so quickly. From start to finish, they were professional, supportive, and always available to answer any questions. Their communication was excellent throughout, and they made the whole process smooth and stress-free. I really appreciated how helpful, friendly, and efficient they both were, and we couldn’t have asked for better service. Highly recommended!

Vikki · 14 May 2026

★★★★★ 5/5

Trustpilot

We had an excellent experience with…

We had an excellent experience with insight lettings agency and would recommend them any day. Zach and Phoebe were both amazing throughout the entire process. They were professional, friendly, and always willing to help. They guided us through the property viewing and made the referencing process smooth and stress-free, keeping us informed every step of the way.

Onuigbo · 6 August 2026

★★★★★ 1/5

Google

I am very dissatisfied with insight as I feel they have cheated me, by getting me to sign a primary tenancy. But this means it's not ast, but a company let. Now they advising I service s21. They are definitely dodgy and this is something all landlords need to be aware of. They have 1 month notice yet landlord has 3 months but only if vacant. Very fishy and now to get my property back i have to serve notice s2. How are other landlords dealings with it. Primary tenancy is Contract Type: Not a standard Assured Shorthold Tenancy (AST) between owner and occupier. Eviction: The agent handles evictions; the owner does not need to serve Section 8 or 21 notices.

Meena · 26 March 2026

★★★★★ 5/5

Trustpilot

A great Company to deal with.

Despite the distance between Insight Lettings and our proposed rental property (around 75 miles) we were able to proceed quickly thanks to Zach and the staff of Insight Lettings. Zach guided us through the whole process very clearly and everything went smoothly. Highly recommended.

Nick · 5 August 2026

★★★★★ 5/5

Google

After trying to go through a couple of other different estate agents and finding the experience to be terrible, from the first phone call, Insight lettings have been absolutely amazing. A massive thank you to Louise McCauley who has been extremely helpful throughout this whole process. She made sure that we were kept updated and gave us a more personal experience rather than just being a number on a list. Insight lettings will be our recommendation to any body looking to move home!

Kieran · 22 September 2024

★★★★★ 5/5

Google

Me and my partner couldn’t thank Zach and Phoebe enough for all their help and support during the application process. Zach and Phoebe were always there at the other end of the phone for any questions I had (even the smallest ones :) ). …

Sidney · 16 November 2025

★★★★★ 5/5

Google

I have had such a positive experience with Insight from the outset. The viewing and application process were so quick and easy and the turnaround on that was amazing, a shoutout to Louise for her incredible service. I was then dealing with Zach who has also been amazing throughout the full process. He was constantly keeping me in the loop as to where I was at with my move, informing me exactly what was happening at each stage and also very attentive despite a lengthy process which was no fault of their own. I would definitely recommend!

Rhi · 12 August 2024

★★★★★ 1/5

Google

As a landlord, I have found this agency to be most problematic, lots of errors in their accounts, maintenance money being chased up when already paid, high turnover of staff means the records/emails get lost, not doing full background checks on prospective tenants, ground rents unpaid, to the point that I received legal action, and thousands lost on rent arrears and property damage. They were also quite underhand in their new contracts, in which I was never offered the choice of having a non-primary contract, I was only issued a primary contract at the point of a tenant moving in. This means I cannot change agents, I am contractly bound to them by their new terms of business (separate to the contract) which technically treats the tenants as theirs, so if I wanted to change agents, I would have to evict a tenant to do so. This really is an unfair contract. They never offered the alternative to me and were underhand about this. Please be really careful dealing with this agency, I fully regret having anything to do with them. Update - they are well aware of all these issues at the time of posting.

Yvonne · 16 February 2026

★★★★★ 1/5

Google

Me and my partner saw this house that insight lettings had up for let we jump at the chance to apply for it everything went smooth got the keys and moved in with knowing there was a few issues that needed sorting and been told that these would get fix this is where then things went down hill. 1) cleaning - so when we visited the property we was advised that the house would be cleaned and freshened up this was not the case (the property was vacant for 2 weeks before we signed anything) the property was in a state and we do have picture to prove this. 2) repairs - so we was advised when we took the property on that all the out standing repairs would be completed (8 months on this still has not been done) 3) reporting of faults- boiler packed in for a week to which I made multiple phone calls on this and filled out the report system to be advised that there was an issue and it took a week for someone to get back to me to which at this point I was out of pocket as we had to move out and live in a hotel because the house was cold and unliveable we had at the time a 11 mouth old baby and a child with health problems as well as my partner also having health issues. This was still not addressed. On the back of this I had to pay a 360 pound bill that was for 1 week which was not our bill again advised of this and just got told that this was nothing to do with them. 4) contractor - so he came out in April to have a look at what work needed to be done and completed. this again is something else that wasn't done and we wasn't updated about the next steps or if anything was mentioned regarding the things that needed fixing in the house. In addition to this, he advised that the property was unsafe to which he then advised that he would come back to the office and inform you of the amount of work that needed doing. The work that needs doing is around or just over the 40 thousand pound mark 5) mould - so I reported the mould in multiple rooms in the property to which my partner can get really ill from as she is allergic and has breathing problems and yet this still has not been addressed, and currently still living with the mould. There is much more to add Also you get issued with a property manager ( don't no why) because nothing gets done. This has never ever been addressed and as letting agents you have the responsibility to make sure that the house is in a liveable status. I will be looking for compensation from your self and the landlord. I have to speak to legal advice and have been told what I can and can't do so I will be taking matters further. If there was an option for 0 stars that is what you would be recieving.

Brett · 5 August 2024

★★★★★ 5/5

Google

The best letting agents I’ve had the pleasure of working with. Zach was super amazing in helping us find and move into our new home. He made the process fast and seamless with great communication all through. …

Lekan · 16 December 2025

★★★★★ 4/5

Google

I would say the experience with Insight Lettings is a unique one, every member of the team I have interacted with so far has been professionally engaging, kind and easy to support one through the process. Shout out to Zach for his patience from the beginning especially with our references who were not quick to respond, and to our property Manager, Heidi for her promptness and quick response to any concerns, queries, and request for support.

Moussa · 19 August 2024

★★★★★ 5/5

Google

I don’t usually leave reviews but these guys deserve it. A massive thank you to Zach for pulling out all the stops and getting me into my new house on the date I needed. I don’t know how you did it or how many phone calls you had to make to make it happen but you did it and I really appreciate you. Zach, Louise and the rest of the team, other estate agents could do with taking a leaf out of your book… Top class customer service. Thanks so much guys! (You’d think I’d been paid to write this, but genuinely I am just so appreciative)

Nicole · 21 May 2024

★★★★★ 4/5

Trustpilot

Brilliant experience

Brilliant experience! Once w found a property we liked, Insight Lettings went above and beyond to ensure any changes we needed within the home were completed timely, any questions we had were promptly answered and we were updated consistently throughout the process. Especially helped by Zach, Louise, Elle and Phoebe!

Merya · 30 April 2026

★★★★★ 5/5

Google

When I needed to move house with little time and notice, Insight Lettings have been brilliant in setting up my new tenancy for me. I particularly want to thank Phoebe who has gone above and beyond to get everything sorted. She has been an absolute credit to the company in ensuring I'm fully up to date with everything that's happening, consistently keeping in touch and providing so much reassurance and support in otherwise what would have been a much more stressful time for me. I honestly can't thank her enough, and am forever grateful for the additional time and care she has taken in undertaking her role in the process.

Sophie · 11 July 2025

★★★★★ 5/5

Trustpilot

Phoebe has been amazing!

When I needed to move house with little time and notice, Insight Lettings have been brilliant in setting up my new tenancy for me. I particularly want to thank Phoebe who has gone above and beyond to get everything sorted. She has been an absolute credit to the company in ensuring I'm fully up to date with everything that's happening, consistently keeping in touch and providing so much reassurance and support in otherwise what would have been a much more stressful time for me. I honestly can't thank her enough, and am forever grateful for the additional time and care she has taken in undertaking her role in the process.

Sophie · 1 July 2025

★★★★★ 1/5

Google

Absolutely abhorrent service, very friendly and responsive when getting your money off you but we've had numerous problems with our house and the only communication we have had this year is for our house inspection and to increase our rent ! Seeking complaints and legal procedures if necessary over the next few weeks. Issues included -got broken into November 2021. The only thing keeping our property secure currently is 2 2x4s across the back gate -fence blew down in storm Arwen - not even heard about a contractor -bathroom light blew up August 2021 due to water leakage, reported 3x. Was told on inspection Feb 2022 would be sorted. No contact since -kitchen has had numerous leaks in ceiling and walls worsening over time(bathroom and kitchen in extension both clearly a bodge job). -- update 2024 X2 structural engineers came out and told us the extension was literally separating from the house. -damp in hallway got told was treated when moved in. Surprise. It wasn't. Just repeatedly get told "we're waiting on quotes from the contractor" UPDATE JAN 2024: Had to seek legal action to get our home fixed. Have now had 5 property management agents and apparently none of them keep notes because they all end up referring to notes from March 2023 inspection. Someone is finally coming to sort the damp tomorrow but the fact that the kitchen is literally separating fron the house still has had nothing done to it other than an offer to plaster the crack. Honestly if the housing market wasn't so dire right now we'd have left forever ago.

Andrea · 21 February 2024

★★★★★ 5/5

Google

Zach is very courteous and efficient and has dealt with the re-letting of my property quickly and professionally. I highly recommend him.

Marcus · 16 February 2026

★★★★★ 5/5

Google

The service from the Insight letting team I dealt with were very professional. They were lovely to talk to, really helpful and responded promptly to any questions I had. Zach went the extra mile to ensure the process went through as smooth and as quickly as possible for us. He is an asset to the company. I would like to thank you all for your help and advice over these past few weeks.

Janine · 6 June 2024

★★★★★ 4/5

Google

I've been looked after by Insight since 2020. Alice Smith is our property manager and I really like her pro-active communication style and super-fast responsiveness. She is always very friendly and responds to my requests and e.mails the same day, often exceeding my expectations regarding how much information she provides. My review is 4 stars as I've had some concerns over a couple of quotes from the maintenance contractors recently - it's a shame I can't review the different elements separately. Keep up the great work and thanks Alice for being so responsive and helpful.

Howard · 23 December 2023

★★★★★ 5/5

Google

Phoebe has been brilliant in sorting me out with my new property very efficient

Michael · 2 April 2026

★★★★★ 5/5

Google

I had a difficult situation with a tenancy which involved careful engagement / a high degree of empathy for both my situation (as a landlords) and for the tenants. We were both in a difficult situation with no clear way forward. Phil K handled this with tremendous expertise - he was pragmatic, empathetic, clear, transparent and kept the ball rolling through what could have degenerated into a damaging face off with everyone losing. We now have a situation that is acceptable to all parties. Phil is a superb professional and his years of experience shone through - we wouldnt be in this position without his calm, pragmatic common sense approach to a difficult situation

C · 23 November 2023

★★★★★ 5/5

Google

Zach has been very helpful to my queries. Fast, reliable, team are soo kind. Thank you everyone. All processed in less than a week.

Genmar · 16 November 2025

★★★★★ 1/5

Google

Pathetically rude and racist. Spoke to Jay Molloy, he was most eid e person I spoke to. They tell who wrong procedure and priorities other and didn’t forward offer to landlord and when I mentioned to him and he found himself at fault he start scream at me rising voice. Poor customer service. Will never recommend to anyone., , , , , , , , , , Updated Jay Molloy, You can dispute anything. But reality cannot be changed. As you said that it’s raised to Google review, them please share all the calls recordings. World knows how to be just. Thanks

Laiba · 21 June 2023

★★★★★ 5/5

Google

I’d like to leave a review for Megan. Megan has been phenomenal. We have been renting from insight for the last few years and our experience has been amazing. Whenever we have had an issue the team, in particular Megan has been so good to us. She is easy to contact and has been helpful in every aspect. Every issue we put forward, Megan helped resolve. She has never failed to provide an outstanding service. She has always gone over and beyond to help us. We are so grateful to insight lettings. Highly recommend the company.

Saira · 21 June 2023