Trusted Agent profile · Scarborough
★★★★★
294 reviews across 2 platforms
19 St. Thomas Street, Scarborough, YO11 1DY
CPH Commercial's office in Scarborough, at 19 St. Thomas Street, is rated 4.7 out of 5 across 294 reviews on two platforms, including 270 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for CPH Commercial, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
5/5
GoogleShannon showed me around a property and gave 110% . Helped with everything I needed. Top marks
HI Joshua Cheers for taking time out of your evening to leave a review. Please you had a positive experience and viewing with Shannon. Fingers crossed we can find you a suitable property. Regards Phil, Joe and all at CPH
5/5
GoogleAbsolutely top notch service from the whole team, a credit to the name. Thank you so so much *****
Hi Martin Thanks very much for the review it means a lot. All the best Phil Joe and all at CPH
5/5
GoogleWow…. I have let many properties of many different estate agents and no one… I repeat NO ONE comes close to Emma and Jonny. From start to finish they were amazing and I cannot recommend them enough. If I could I would give them 6 stars. Thanks CPH
4/5
GoogleA wide range of property to view from here. Pricing of the properties are very reasonable compared to other agencies around the area. 4 stars given as a mistake was made on last review, sorry guys 🙊. A
Hi Mick Thanks for taking the time to review our business. I’m obviously disappointed with just receiving the two stars however and would like to know what you feel we could do to improve on this. We strive to provide the very best service for our clients and therefore welcome constructive criticism if there is something you think we could improve upon as a business?? Regards Phil Fletcher Sales Director
5/5
GoogleChose CPH to sell our property in Cayton, the service from start to finish was excellent, communication was first class, very professional set up, there are of course cheaper alternatives but sometimes you get what you pay for.
Hi Susan Many thanks for taking the time to leave a review. Pleased you are happy with the service you have received, we do work hard on our customer service standards and its good to hear that all the hard work is coming across to the clients and appreciated. All the best from all at CPH
5/5
GoogleBeen dealing with Emma & John, amazing customer service polite, informative highly recommend
Morning Tia, Apologies for delay in response but just coming back to you to say thanks very much for taking the time to leave a review for the service you have received from Emma and Jonny in our lettings department. I know they will be very happy to know all their hardwork is very much appreciated. All the best Phil, Joe and all the team at CPH
5/5
GoogleViewed a property last week with Shannon. She answered all questions without hesitation.
Hi Max Thanks for taking the time to leave a review and pleased you were happy with Shannon for being professional and having the answers to all your questions on the viewing. Regards Phil, Joe and all the team at CPH
5/5
GoogleAn excellent estate agent, with brilliant customer service. Made our move to Scarborough much less complicated and stressful than it could have been. Highly recommended.
Hi Rowan, Many thanks for taking the time to leave us a lovely review. Pleased you were happy with the service and wishing you all the best in your new home. Best wishes All the team at CPH
5/5
GoogleVery happy with the information received from John this was very helpful
Hi Barry, Thanks very much for taking the time to leave a review for the service you have received from CPH. Makes the job very much worthwhile. All the best Phil, Joe and all the team at CPH
5/5
GoogleIn my recent house purchase, I found Dionne to be very helpful and professional and she always got back to me quicklyPositiveResponsiveness, Quality, Professionalism
Hi David, Thanks you very much for taking the time to review our business and I'm pleased you were happy with the service you received, always nice to hear, particularly as it has been so busy at the moment. Wishing you all the best in your new home. Regards Phil and all the team at CPH
5/5
GoogleRecently had Alex out to value our property, the whole process was nothing but professional from start to finish! He found us a buyer very quickly and we were informed every step of the way! Will definitely be recommending CPH to friends and family.
5/5
GoogleGreat service, great staff, very helpful and efficient, would highly recommend 😊 …
Hi Alister Apologies for the delay in responding to you review but just to say many thanks for taking the time to leave the review it is very much appreciated. Regards Phil and all the team at CPH
4/5
TrustpilotDirector Phil Fletcher provides positive INSPIRING leadership
Director Phil Fletcher provides positive, proactive, INSPIRING leadership! Jonny provides affable communications with private tenants. Karolyn provides extremely professional and proactive services with accounting and customer service! A true GEM! Hopefully, the honest, positive and proactive approach of Director Phil Fletcher will be learned and assimilated by staff.
5/5
GoogleAfter having my fingers burnt before when renting a property. I struck gold when I found CPH. Emma and jonny helped me every step of the way, making the process very easy and helping me feel settled in my new home.
4/5
GoogleFriendly and helpful.
Hi Ian Thanks very much for leaving a review of the service you have received from CPH. All the best Phil, Joe and all at CPH
5/5
GoogleBig thanks from JCS Tyres to Joe for all his help getting us in our commercial unit 🙏 …
Hi Jack Cheers for taking the time to leave a review. Pleased business is going well and should only but improve with the additional space. Regards Phil/Joe and all at CPH
5/5
GoogleFantastic agents. Got me a far higher selling price for my house by a long way. They were great at communication, helpful and were a joy to use. Would very highly recommend
Hi Ruth Many thanks for taking the time to leave a review, it’s much appreciated. Really pleased you chose to trust us to sell the property and really pleased and happy with how things worked out. From offer accepted to exchange in less than 2 weeks is certainly good work from my sales staff. I just wish they would all go as quickly and smoothly as this one!! Many thanks again for trusting CPH to sell your property and the review. All the best Phil Fletcher
5/5
GoogleCalled for an enquiry on a property and can I say Shannon who dealt with it for me was amazing, really helpful and polite 😊 …
5/5
GoogleVery helpful with everything you need to know and everything you ask, only bit that needs some work on is the getting back to you, had to insist with calls most of the times to get through, i don t know if the person answearing the phone call doesn't get the message delivered or what is happening. But overall good services
5/5
GoogleVery good service. If you wish to sell a freehold flat this is the agent to use. They are upfront with any prospective purchasers regarding perceived issues with freehold flats, thus increasing the chance of the sale being successful.
5/5
GoogleExcellent service from Shannon. She provided a comprehensive valuation in a timely manner. She was approachable and professional. Next stop homes under the hammer her!
5/5
GoogleGreat business, very friendly and efficient team. The Directors have day to day involvement in the business and you can tell. Number 1 in Scarborough for a reason.
Hi Louis Many thanks for taking the time to review our business. Much appreciated. Pleaseure doing business with you. All the best Phil Joe & All the team at CPH
5/5
GoogleHad a couple of viewings recently with Shannon, who is fantastic at what she does! Both times made me feel comfortable and is very supportive and knowledgable. A real credit to the company! Would recommend CPH to anyone!
5/5
GoogleWill be back time and time again
Hi Brian Many thanks for taking the time to leave a positive review. Fingers crossed we have a positive result and outcome. Regards Phil & all the team at CPH
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
CPH Commercial's Scarborough office has 294 reviews across two platforms: 270 on Google, 24 on Trustpilot.
CPH Commercial Scarborough is rated 4.7 out of 5 across all 294 reviews, and 4.7 out of 5 on Google from 270 reviews.
Yes. In The Trusted Agent 2026 awards: CPH Commercial, Scarborough won Trusted Agent.
CPH Commercial Scarborough, 19 St. Thomas Street, Scarborough, YO11 1DY.
