Trusted Agent profile · Scarborough
★★★★★
297 reviews across 2 platforms
19 St. Thomas Street, Scarborough, YO11 1DY
CPH Commercial's office in Scarborough, at 19 St. Thomas Street, is rated 4.6 out of 5 across 297 reviews on two platforms, including 270 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for CPH Commercial, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Scarborough office, from every platform, shown as written. First names only.
5/5
GoogleCan’t thank Beth and the team at CPH enough for making moving house so stress free. Highly recommended
Hi Dean Thanks very much for taking the time to leave a review. Pleased you were happy with the service you received from CPH and in particular Beth. Wishing you all the best in your new home. Best Wishes Phil, Joe and all at CPH
5/5
GoogleI had an excellent experience with CPH, Kieran was particularly very knowledgeable and helpful. Would recommend to anyone!
Hi Jade Many thanks for taking the time to review our business and the experience and service you received in particular from Kieran who I know will be happy with the plaudits and will be much appreciate. All the best. Phil, Joe and all the team at CPH
5/5
GoogleA shout out to Tori for fine-tuning my sale particulars to perfection! - for her quick work, prompt replies and endless patience. Always obliging. Always so pleasant. Top drawer! 😊 …
Hi Gloria Many thanks for taking the time to leave to positive review and I’m obviously pleased you are happy with the service you have had so far. In particular from Tori who I know will be delighted to hear your kind words. Fingers crossed all goes well from here. Regards Phil and all the team at CPH
5/5
GoogleI was very pleased with the overall experience with CPH. The staff, especially Kim were very friendly and helpful, and responded to all my queries very promptly.PositiveResponsiveness, Quality, Professionalism, Value
Hi Chris Many thanks for taking the time to leave a positive review on the experience you have received with us. It really does make a difference to myself and the team knowing all the hard work behind the scenes is much appreciated and I know Kim in particular will be pleased. All the best in your new home. KR Phil, Kim and all the team at CPH
5/5
GoogleDionne was so professional and wonderful to deal with. Would highly recommend her. Amazing service and support.
Morning Grainne Just a quick reply to say thanks very much for the kind words and review. I know Dionne will be happy to know the hard work is appreciated. All the best Phil, Joe and all at CPH
5/5
GoogleVery professional and friendly staff. Dionne was so helpful throughout the selling experience. Couldn't be happier.
Hi Sam Thanks for taking the time to leave a review. I know Dionne has helped you through the experience and pleased everything went well. Wishing you all the best in your new home. Phil, Joe and all at CPH
5/5
GoogleShannon was so great at showing us the property, she really knows her stuff
Hi Katy Hope you are well? Pleased you were happy with the service you received from Shannon. All the best in finding your new home. Regards Phil, Joe and all at CPH
5/5
GoogleMy partner and I recently sold and bought with CPH . We can't explain how impressed we have been with CPH and particularly Dionne throughout the entire process. We would highly recommend.PositiveResponsiveness, Professionalism
Hi Laura Thanks very much for taking the time to leave that review and indeed for trusting us to sell your home. Very pleased you are happy with the service you have received, particularly as it has been far from normal working conditions for us at the moment!! Always pleasing to hear and makes all the hard work that we put in behind the scenes worthwhile when we hear such positive comments. We hope you settle in well and are very happy in your new home 🏡 Regards From all of us at CPH
5/5
GoogleHelped with the purchase of our property, very professional, knowledgeable and extremely helpful. Everything was conducted in a professional, simple way, it was a pleasure doing business with them.PositiveProfessionalism
Hi H Thanks very much for the review. Much appreciated. From all at CPH
5/5
GoogleDealt with Jonny and Emma on many occasions, both very helpful and knowledgeable
Hi Lewis, Thanks for taking the time to leave a review for the service you have received from our lettings team. All the best Phil, Joe and all at CPH
5/5
GoogleAbsolutely fantastic service. I have rented a property through CPH. I CANNOT fault the service provided by Jonny and Emma. NOTHING is too much to ask. If you look after their properties. They look after you! Thank you for 3 and 1/2 happy years to you both!! X
5/5
GoogleShannon was amazing at showing us houses, very kind and very professional.
Hi Lucy Thanks for taking the time to review CPH and the service you have received from Shannon in particular when viewing properties. I know she will be pleased and wishing you all the best in your new home. Phil, Joe and all the team at CPH
5/5
GoogleExcellent estate agents from start to finish. Dionne was professional and lovely to deal with through out our journey. Thank you for everything guys.
Hi John Many thanks for leaving a lovely review and pleased you were happy with the service you have received from CPH and in particular Dionne. Wishing you all the best in your new home. Regards Phil Dionne and all the team at CPH
1/5
GoogleWe bought our forever home through CPH, I found Kieron forceful and manipulating throughout the buying process. After speaking with him on one occasion, I advised we were attending a family funeral the following day and asked not to be contacted, Kieron called me and when asked what he wanted he didn't have an answer, which I found strange especially as he had been asked not to call that day. We were not informed that the property was subject to probate. The sellers advised us they were not happy with service they were receiving and things were not being relayed accurately between us and them, they even put another property on the market and didn't choose CPH! The icing on the cake, which summed up the service we had received throughout, was collecting our keys from the office in a freezer bag with the address scrawled on a post it note from Northern Gas. If I could of given zero I would.
5/5
GoogleAbsolutely fabulous. The whole team are fantastic, Beth, Tori, Dionne, Mark, Garry all of them. Kieran, who has managed the sale of my late mum's property has been incredible, understanding, supportive and has ensured the sale has gone through very smoothly. The team sold the property in 1 week. I couldn't recommend CPH highly enough.
Hi Emma Pleased to be of service once again and thanks very much for taking tot he time to leave such a positive review. Best wishes Phil, Joe and all the team at CPH
5/5
GoogleExcellent support and advice, a difficult sale due to unforseen issues, Kieran and the team gave me amazing support and updates. Highly recommended.
5/5
GoogleIt's been a very stressful period thinking about selling my house . Tori from CPH was very professional yet very polite and made me feel more at ease and she explained and arranged for a valuation for me . I'm so pleased I met such a nice lady to help me . Thank you CPH .
Hi John Thanks for taking the time to leave a review for the experience you have received from CPH and in particular Tori. I hope all goes smoothly with the move. Regards Phil, Joe and all at CPH
5/5
GoogleA really efficient team who made our purchase go very smoothly. All aspects were good, from viewing arrangements to actual purchase. Communications were excellent throughout.PositiveResponsiveness, Quality, Professionalism
Hi John Many thanks for taking the time to leave a review on the service you have received from CPH. It is a challenging time with some of the team working remotely so it is certainly nice to hear that our service standards haven’t dropped and our clients are still receiving a good level of service. Wishing you happiness and all the best in your new home. KR Phil and all the team at CPH
5/5
GoogleI have dealt with a good deal of estate agents and I have to say that these guys get it right and impressed me - enough to review them! It is amazing the number of estate agents you ring and they don't answer the phone and/ or you never get called back. These guys give a personal service and are friendly and helpful. (I always wonder why estate agents who don't answer the phone or call back get work, as every missed call could be a purchaser being lost!). I actually purchased a property that they were selling and I have to say the team at CPH were quick, reliable and knowledgable. I will be using them in the future myself for sure. Thank you guys so much for being so prompt and professional.
Hi David Many thanks for taking the time to leave such a positive review. It is always great to hear all the hard work, time and effort is paying dividends. I do understand exactly what you mean having worked for three other estate agents but having the confidence and ability to invest in the business and building a good team is far easier said than done!! Really pleased you are happy with the service you have received and thanks again for the review. Phil Fletcher Residential Sales Director
5/5
GoogleI have just put my house on the market with CPH and the whole process was exceptional. Alex was very professional in his valuation and Lauren was amazing and kept in touch with the creating of the brochures. An overall great experience!
5/5
TrustpilotI would highly recommend CPH plumbing
I would highly recommend CPH plumbing, they came out more than once because they couldn’t initially find the leak and they only charged me once. It’s hard to find tradesmen you can trust these days.
5/5
GooglePhil was very helpful, spending lots of time and thought on assessing our house. He advised on how to add value and he came up with some creative and useful marketing ideas. - highly recommended.
Hi Sue, Many thanks for the kind words and the review. I hope it all works out well and I look forward to seeing the end result. All the best and good luck
5/5
GoogleVery good experience purchasing through CPH. Joe showed us exactly what we were looking for and Dionne made the buying process as easy as it can be.
5/5
GoogleDealt with Emma Amazing customer service thankyou
Hi Becky Thanks very much for taking the time to review our business and the service you have received from Emma, I know she will be very happy with you kind works and it really does make the job worthwhile so thanks again. All the best Phil, Joe and all the team at CPH
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: CPH Commercial, Scarborough won Trusted Agent.
