Every review we hold for the Saxmundham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleAll the staff at JW Wood are extremely friendly, competent and will do everything in their power to help you achieve your dream. Tracy is currently handling our purchase, we cannot thank her enough for going above and beyond. She is extremely proficient and prompt to reply to emails/telephone calls and nothing is ever too much trouble. I would highly recommend anyone who is considering buying/selling a property to use JW Wood if possible as they are absolutely brilliant.
Samantha · 22 May 2022
Agent replied · 22 May 2026
A very detailed and lovely review - thank you from all of us at Chester le Street.
★★★★★ 5/5
GoogleWe have completed our sale today. It's been quite complicated ( not James Winn's fault I hasten to add). Victoria and her team have been amazing throughout, very supportive, very professional with great communication. When we encountered problems Victoria really pushed each side (solicitors and purchaser) to a resolution. Would highly recommend them
Angela · 2 August 2025
★★★★★ 5/5
GoogleFrom beginning to end both Aaaran & Ashleigh have been exemplary, professional, friendly, informative and taken time with the sale of our house. We cannot recommend them highly enough to anyone and would always use their services again. Thank you. Kim & Steve
Kim · 16 March 2026
Agent replied · 16 April 2026
Thank you, Kim and Steve, for such a lovely review. We’re delighted to hear that you felt well supported throughout the sale.
Aarran and Ashleigh will be so pleased to know that their professionalism, care and communication made a difference during the process. Helping our clients feel informed and looked after from beginning to end is exactly what we strive for.
Thank you again for your recommendation and for placing your trust in Jennie Jones, it really means a lot to us.
★★★★★ 5/5
GoogleReally impressed with JW Wood throughout the process of buying our bungalow. Nothing was too much trouble from wanting to view the property a number of times to answering our queries of which there were many. Special mention and thanks to Gill Anderson in after sales without whose help and support as our contact and intermediary with the sellers and solicitors I doubt we would have completed when we did - thank you Gill so much.
LINDA · 22 May 2022
Agent replied · 22 May 2026
Thanks for your brilliant review Linda. A special thank you from Gill who does such an amazing job in our after sales department. Enjoy your new home you have bought a very special bungalow and we are sure you will be very happy there.
★★★★★ 5/5
GoogleCouldn’t have asked for anymore than Ashleigh at Jennie Jones gave us. Kept us updated endlessly. Chased Solicitors and buyers/sellers in our chain to make sure it all went smoothly. I highly recommend the service that was provided by Aaron and Ashleigh.
Claire · 16 March 2026
Agent replied · 16 April 2026
Thank you, Claire, for such a kind review. We’re so pleased to hear that you felt well supported throughout your move. Keeping our clients updated and working hard behind the scenes to keep everything progressing smoothly is exactly what we aim to do.
Ashleigh and Aarran will be delighted to read your lovely feedback, they both work incredibly hard to make the process as straightforward and stress-free as possible.
Thank you again for your recommendation, it truly means a great deal to the whole team.
★★★★★ 5/5
GoogleBrilliant throughout the whole process of selling our house and buying a new property. The agents were professional, knowledgeable and also had a personal touch. Chloe was very responsive and looked after us in terms of viewings and offers then once offers had been accepted Gill kept us in the loop with everything that was happening in the chain. We were in a really long chain that had many issues and delays along the way which was of no fault of JWWoods. I do feel however that Gill went above and beyond to try to resolve these issues and hurry others along in the chain that she was praised by our solicitor also. Would recommend and use again.
Debra · 22 May 2021
Agent replied · 22 May 2026
Hello Debra, thank you for your 5* review. It can be very difficult when there is a long chain and I am pleased to note that Chloe and Gill were able to help during this difficult time. They will be encouraged by your kind comments, many thanks and stay safe.
★★★★★ 2/5
GoogleFrom failing to put our property on Rightmove until prompted (they thought it was there) to the shocking communication received when we accepted an offer we would never recommend using Woods.
We were given a "Sales coordinator", Kelly once an offer had been made, this in itself took weeks. Then between both myself and my partner across a 3 month period we made approximately 80 calls to Kelly, due to her lack of answering the phone, of which 3 were answered. We left voicemails and were repeatedly told she would call us back. If the phone line truly is that busy then employ more staff! Kelly instead generally preferred to send us emails even when we asked for call backs, which resulted in longer than necessary handling of many situations. We were also made aware by another staff member, that our buyer also had issues getting hold of Kelly so Woods rang us for an update one Saturday to pass on!!! Our solicitor was even shocked at how badly things were handled.
When I decided enough was enough and tried to express my dissatisfaction (I emailed the branch manager) I was told by the branch manager, Adrian, that Kelly is a very competent member of staff and I was wrong - again not what you'd expect when expressing your experience. Please note Adrian also didn't call me after recieving my email I instead had to ring the branch!
I have given 2 stars purely for the 2 staff members, Chloe and Tracy in the CLS branch who dealt with us before accepting an offer. They were easy to contact and very helpful. Overall I would never use nor recommend using this business if you expect a decent service level past the point of sale (which is actually vitally important).
Having read the replies to previous reviews I have no doubt this situation/review will be dismissed by Woods even though they will state they take feedback seriously.
Kirsty · 22 May 2024
★★★★★ 5/5
GoogleExcellent service at Chester-le-Street branch. Initial contact with Adrian who produced great photos/video and sale particulars on our house. We very quickly received viewings for our house, and were given followup feedback after the viewings. Very friendly service and excellent communication throughout, particularly from Vicky. Very professional! Many thanks for selling my house!
Wendy · 22 November 2025
Agent replied · 22 May 2026
Thank you for your wonderful feedback, Adrian, Vicky, and the Chester-le-Street team are thrilled to have provided excellent service and communication throughout your sale!
★★★★★ 5/5
GoogleGreat support and guidance from start to finish quick and efficient! Vicky was great at keeping us updated the whole way
Abbie · 22 May 2025
Agent replied · 22 May 2026
A lovely review thank you - we shall be sure to pass on your kind comments to Vicky at our Chester le Street office.
★★★★★ 5/5
GoogleI really felt Holly and Sam had our best interests at heart and were always invested in getting our sale over the finish line. They were able to settle my nerves and offer just the right amount of expert advice and support. They never lost enthusiasm for the process even when things became complicated and thus gave us confidence.
Jo · 2 August 2025
Agent replied · 2 August 2026
Thank you for your feedback.
★★★★★ 5/5
GoogleDecided to sell our home through Woods and what a great service they provided. The customer service is truly outstanding with constant communication and updates via phone calls, emails and texts. Chloe and the team at chester le street have been fantastic and kept us updated every step of the way. Highly recommended five star service, thank you.
Darren · 22 May 2023
Agent replied · 22 May 2026
A huge thanks from Chloe and the team. We really appreciate your review thank you.
★★★★★ 5/5
GoogleAfter valuations from a few estate agents we decided to go with JW Wood as we liked the way they worked and made us feel about going forward with our sale. Vicky and Abbie have been in constant contact to arrange viewings and keeping us up to date with everything including statistics of our property on Rightmove. They have been amazing getting our property sold
Nina · 22 May 2025
Agent replied · 22 May 2026
Thank you for your great review!
★★★★★ 5/5
GoogleI would highly recommend J W Wood estate agent. The staff were brilliant. Everyone I came into contact with was friendly, polite and yet still professional. They answered any questions I had and kept me up to date throughout. Nothing was too much trouble for Vicky and her staff.
Judith · 22 October 2025
Agent replied · 22 May 2026
Thank you so much for your recommendation, Vicky and the team are delighted to hear they could make the process seamless and keep you well-informed every step of the way!
★★★★★ 5/5
GoogleCurrent in the process of purchasing our new house which is advertised by JWWoods at Chester le Street.The staff have been exceptional,Tracey Bowen has been our point of contact very helpful,polite and professional very prompt on follow up calls and a wealth of knowledge someone who obviously enjoys and excels in her work.Would recommend these agents.
Stewart · 22 May 2023
Agent replied · 22 May 2026
Thank-you for your kind words and 5* review Stewart, its very much appreciated.
★★★★★ 5/5
GoogleI cannot recommend Jennie Jones enough. The team are amazing and have helped with my mums house move in such an efficient and friendly manner. The sale has not been straightforward and the team have always been so understanding and helpful.
Joanne · 16 December 2025
Agent replied · 16 April 2026
Thank you, Joanne, for your lovely review. We’re so pleased to hear that our team were able to support your mum’s move in a friendly and efficient way.
We know the sale hasn’t been straightforward at times, so it really means a lot to hear that you felt we were understanding and helpful throughout. Supporting families through these moments is something we truly care about.
Thank you again for your kind words and recommendation, it means a huge amount.
★★★★★ 5/5
GoogleI have called upon the services of Jennie Jones agency on two occasions now and both of my experiences have been very positive and all the team being ready to answer questions and always receive a response quickly and helpful. Highly recommended
Lou · 5 December 2025
Agent replied · 26 December 2025
Thank you so much for your lovely review. It means a great deal to us that you’ve returned to Jennie Jones more than once, and we’re delighted to hear that both experiences have been so positive.
The whole team were pleased to know that their responsiveness and helpfulness made a difference. Thank you for your recommendation, it’s really is appreciated.
★★★★★ 5/5
GoogleFollowing a protracted and sometimes challenging transaction involving a lengthy chain, I cannot fault the service provided by Ashleigh at Jennie Jones in Saxmundham. She went above and beyond in order to secure our purchase and it was down to her dogged determination and professionalism in combination with a similar service from my selling agent that we finally closed the deal on a chain of sales. I would not hesitate to recommend Ashleigh at Jennie Jones and she also made me realise what a poor level of professionalism exists elsewhere in the realm of property buying and selling!
Donald · 24 September 2023
★★★★★ 5/5
GoogleUncomplicated and slick. Most of the stress was taken out of my transaction by a Team dedicated to a customer first approach. Thanks JWW
Michael · 22 April 2026
Agent replied · 22 May 2026
Many thanks Michael for taking the time to write this outstanding review. We will ensure the team reads your feedback and look forward to being of assistance to you in the future.
★★★★★ 5/5
GoogleI dealt with Chloe Rodgerson from my first point of contact and she was absolutely brilliant, very professional and quick at responding to any calls or emails. I would definitely recommend this agency to anyone looking to buy or sell, it is not often you get such a great service. I don't often write reviews but felt this was worth a post.
Carly-Marie · 22 May 2022
Agent replied · 22 May 2026
And your review is truly appreciated. All our staff try their hardest to offer the best service they can and when we get reviews like yours it makes it all worthwhile.
★★★★★ 5/5
GoogleWe are currently selling my mum’s house and the service that we have received so far, from Chris and then Chloe has been exceptional. Friendly, professional and extremely responsive.
I couldn’t pick fault if I tried!
Lisa · 22 May 2024
Agent replied · 22 May 2026
Thank you for your kind words Lisa.
★★★★★ 1/5
FacebookReally poor experience with Jennie Jones overall. Costing me in excess of £3k. The entire process of being a buyer with them was the worst experience in the 6 house’s I’ve purchased. They didn’t do there homework with their seller and subsequently cost me time, money and a lot of emotional turmoil for me and my family. To add the communication from start to finish was extremely poor I didn’t ever feel they valued me as a buyer and their client seemed to play games all the way through. In the long run a lucky escape as the property I was purchasing had a lot of costly repairs but to be misled in the way we were was also a direct correlation to Jennie Jones. Quite possibly one the worst experiences I’ve ever had.
Rees · 15 September 2025
★★★★★ 5/5
GoogleThe level of care and customer service was second to none. Tracy looked after us completely from initial telephone call right through to making an offer on our dream home and beyond. Adrian was great too, at showing us around the property and answering all of our questions. Would highly recommend!
Suzanne · 22 May 2023
Agent replied · 22 May 2026
Thank you so much Suzanne. You have bought a great property which I’m sure you will turn into a fantastic home. Adrian and Tracy really appreciate your comments and wish you all the best.
★★★★★ 5/5
GoogleThe team in Thirsk were great to deal with when we bought with them. Very attentive, great at keeping us up to date with the situation with the property, were happy to find things out for us when we had additional questions and generally made the progress really smooth. Friendly, helpful and knowledgeable about the property and the area. Would definitely recommend them.
Fiona · 2 August 2024
★★★★★ 5/5
GoogleBought a house recently through Jennie Jones, the whole process was a breath of fresh air. Aarran & Ashleigh are top of there game, I wouldn’t hesitate to instruct Jennie Jones in selling or buying of a property
Patrick · 12 December 2025
Agent replied · 26 December 2025
Thank you, Patrick, for your kind review. We’re delighted to hear that buying your home through Jennie Jones felt like a breath of fresh air.
Aarran and Ashleigh are thrilled to know their support made such a positive difference to your experience. It means a great deal to us that you wouldn’t hesitate to instruct Jennie Jones in the future.
Thank you again for your lovely feedback.
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