Dixons Estate Agents Quinton reviews in Sandwell

★★★★★ 5/5

Google

Sarah, Lori, Jan and the team did an excellent job during the sale of our property during difficult circumstances. Would definitely recommend.

Kim · 25 October 2021

★★★★★ 5/5

Trustpilot

Korran and the team were excellent…

Korran and the team were excellent friendly professionals. Made me and my family feel at home with every visit. No request was too much. I cannot recommend this team enough.

Neil · 26 January 2024

★★★★★ 5/5

Google

Hey met a lovely guy from dixons estate agents:-Absar Sarwar,he helped me loads with the viewing and the letting of middlepark I told them my situation,I was in and was more than happy to push my application through giving me peace of mind I've got roof over my head ASAP

Caroline · 25 October 2023

★★★★★ 5/5

Google

Dixons sales team in quinton have Been excellent to us we have purchased and are selling with them. They always happy to helps us with any quires we have and always respond to our emails and calls, I would recommend to ant of my friends and family and to everyone else Many thanks Dixons in quinton and keep up the hard work

Klodian · 25 October 2022

★★★★★ 5/5

Google

We initially used Dixon's to sell our house, which was done very promptly and a offer accepted within days of being listed. Lori then helped us to find our new home within couple of days. Brilliant service from Lori throughout the whole process of selling & buying, always willing to help no matter what the issue. Thank you once again for everything.

Sandeep · 25 October 2022

★★★★★ 1/5

Trustpilot

Avoid Dixons

I let out my flat with Dixons in December 2022 as I was not able to get a new tenant myself. They were initially responsive to get my business, and did get a tenant into the property. After that things immediately went downhill.I signed up for the 'fully managed' property management service at Dixons in Selly Oak. I had some minor repairs reported by a tenant (hole in wall needed plastering, bath sealant replacing and some rust on bathroom mirror). I advised the work be done by a contractor and Dixons came back quoting £800! Unable to go through with such a ridiculous quote, I did the work myself costing £30 and 1 hour of my time. I was amazed that Dixons did not check the quote at all, and did not visit the property.They then double-charged me the tenant sign-on fees (the first tenant they found did not even stay a month) but did not tell me they were charging twice, I had to tell them and then chase and nag for my refund for 3 months.It also took over 1 month of chasing just to have them send me the tenancy agreement and relevant paperwork.At this point I stopped seeing any value in the service - it was much easier when I managed the property myself, Dixons just made things much harder and more expensive.Please do not sign up to this service expecting your property management to be easier or cheaper. My experience with Dixons has transformed my view on property management and I regret signing up to this. I have had to physically go the the branch to get them to do anything.UPDATE Dec 2023 - The nightmare continues. I've been trying to retrieve the deposit back from Dixons but the senior branch manager has no clue how this works and even told me to protect the deposit that I am not holding! After over 2 months of chasing, and over 50 emails, and several phone calls, I finally got the tenant their deposit back. It's absolutely laughable that I got Dixons involved to make property management easier - it has been one of the worst experiences I've ever had being a landlord. I'm glad I got out when I did or it would have been a financial disaster too.

James · 1 December 2023

★★★★★ 1/5

Google

Whilst the branch manager (Lydia) was extremely helpful in chasing our buyers towards the end of our sale, the overall service was unfortunately not ideal. Our sales listing originally had many errors and we were regularly having to chase Dixons to correct these. We also experienced problems with people entering our house without our permission, even after we had specifically requested 24 hours notice before visits occurred. Dixons also gave the buyer's surveyor keys to our house and failed to accompany them after we had specifically agreed all visitors would be accompanied by either Sarah or Aaron from the Quinton branch; I believe this breaks the Ombudsman Code of Practice for Residential Estate Agents section 8g. I did receive a verbal apology from the branch manager Lydia but I still found this extremely unsettling. Based on the cost of the service I would expect it to be of a professional standard, which I unfortunately felt Dixons failed to meet.

Amanda · 26 October 2016

★★★★★ 5/5

Google

The British public likes to moan about estate agents just as much as they do about the weather. However I have to say that I have no moans whatsoever about Dixons, Quinton. Aaron is approachable and knowledgeable, always cheerful, and has helped make the sale less traumatic (I am a reluctant seller). I would recommend them, or use them again myself. Lynn, Quinton.

Lynn · 26 October 2016

★★★★★ 5/5

Trustpilot

Our property was purchased through the…

Our property was purchased through the Acocks Green branch. Buying our first home, Courtney provided excellent service and was on board and in touch with us quickly. I highly recommend Diction Acocks Green and would use Courtney Assistant again in a heartbeat.

Kuranjeet · 15 December 2022

★★★★★ 5/5

Google

We were blessed to be assisted by Teliah Hunt this week, as we found our family home to move into! She helped me to understand the process properly and she was always available to assist. Thank you for your help Teliah! Your fast work deserves acknowledgment! 🫶🏾

Tee · 25 October 2023

★★★★★ 5/5

Google

Would highly recommend Dixons. Lori, sales negotiator, helped me tremendously in finding a suitable property. She had a wealth of knowledge, both of the area and the properties themselves. Thank you for all the support. Pam, mortgage advisor, has been a great help throughout the process, often being contactable out of hours. Overall, Dixons staff and the service they offer has been great.PositiveResponsiveness, Quality, Professionalism, Value

Sam · 25 October 2021

★★★★★ 1/5

Trustpilot

Poor service

Very unimpressed with Dixons service in our recent house sale. First buyer they found wanted a buy-to-let mortgage but couldn’t get one so dropped out. We then dropped the price of our property for a quick sale, as we had already committed to an onward purchase, and we got 5 good offers as a result. Despite telling us that they were ‘working for us’ and that ‘the highest offer isn’t necessarily the best one to take’ Dixons proceeded to go with the highest offer - without even asking us if we were happy with that - a client who we soon realized had no real intention of going through with the purchase and we asked them to move on to the next highest offer. Dixons refused, saying we needed to “give him time” even though, after having been approved for his mortgage he had refused to sign it off saying that he wanted to view the property once more, which should have started alarm bells ringing for them too given that we had already expressed our concerns that he would not proceed with the purchase. Another week went by with him ignoring requests to come in and complete the paperwork before he finally admitted he wasn’t going to proceed, as we had suspected all along that he wouldn’t. Only then did Dixons try to contact the other 4 people who had made offers but, with more than three weeks having now passed, they were unsuccessful in contacting any of them. Then, they recommended an investor of theirs, presumably out of desperation to complete their target of finding ‘a buyer’ so they could claim their fees, who said he would purchase but at a much lower price than it was advertised for. Because we didn’t want to lose our onward purchase we reluctantly agreed to sell to him but, had Dixons ‘worked for us’ as they claimed to do, and acted on our request to move on to other clients we would likely have sold the property for a lot more. Often, email questions we asked about the process went unanswered and then, two days after we finally moved, we received a phone call from Dixons sales progressor asking when we were going to drop off the keys as the buyer was waiting to gain access. We had to explain that we had dropped off the keys and deeds on the day of completion. We were somewhat dismayed that she had called us without first checking with the other staff if we had brought them in. Because of their handling of our sale we feel like we were cheated out of tens of thousands of pounds. We certainly won’t ever use Dixons again and wouldn’t recommend anyone else do either.

Lizzie · 15 August 2023

★★★★★ 5/5

Google

Excellent service. After trying several agencies they are absolutely the best. I needed new tenancy in a short notice and they were very professional, helpful and responsive! Special thanks to Mr. Absar, a very respectful and helpful agent one of the best I've ever met.

Amr · 25 October 2023

★★★★★ 5/5

Trustpilot

Moved into a tenancy recently managed…

Moved into a tenancy recently managed by Dixons Yardley. The property management team are very professional especially Sharon Allen and Harry Richards, who have been very helpful and prompt with their responses.

Mohammed · 9 August 2023

★★★★★ 2/5

Google

We are very much satisfied by their professional dealings and helpful manner ,especially Aaron,from the beginning till we find a property he guided us.I recommend Dixons to anyone.

Jaimon · 12 January 2017

★★★★★ 5/5

Trustpilot

Lucienne Nicholls

Lucienne Nicholls was our letting negotiator. Despite lockdown she got us a house we love and got things moving quickly and efficiently explaining everything along the way. Since being in the house she is still on hand to answer any questions we have. I would certainly recommend Dixon’s for lettings based on my experience

Russ · 31 July 2020

★★★★★ 5/5

Google

The best housing agent you can can think of. It offers excellent services suitable for all classes of people. They’ve got an amazing team and the zero deposit option is my fave. I will recommend Dixons anytime and anywhere. Thumbs up guys👍 …

Joy · 29 November 2023

★★★★★ 1/5

Trustpilot

Poor

Not happy with the service provided by Dixons for our house sale. At the outset they told us that they were "working for us" and that "the highest offer isn't necessarily the best one to take". Yet, after receiving five good offers for our property, we were pushed to go with the highest one, from a client who it was obvious to us was a timewaster yet, when we suggested moving on to the next offer they told us we should give the client the opportunity to complete his paperwork. He later pulled out of the purchase and by then the other four people who had offered had either found something else or didn't reply to enquiries and because we were in a hurry to move as we had already committed to another purchase, we ended up having to sell to one of their recommended investors, at a loss of around £40,000. Staff often didn't respond to emails and trying to call them was very hit and miss. Definitely would not use Dixons ever again.

LindyLoo · 18 July 2023

★★★★★ 1/5

Trustpilot

Never reply even throng accept my offer

My offer is 140k, however they accept the offer for 138k. Never tell me they reject my offer . My solicitors and I send the email for Dixons . Never reply .

Lucy · 29 August 2025

★★★★★ 4/5

Trustpilot

Holly was very helpful and professional…

Holly was very helpful and professional the whole process was very simple and easy to follow through.

Tinashe · 30 May 2024

★★★★★ 5/5

Google

Teliah Hunt , was very helpful, answered all our questions, communicated with us on every step , happy to have worked with her she made our first move easier.

Agatha · 26 July 2024

★★★★★ 5/5

Google

I feel very lucky. Teliah has changed my life, i am so greatful she has really helped me secure my property. She is amazing! She is amazing and everything

Pishtiwan · 26 July 2024

★★★★★ 5/5

Trustpilot

I recently dealt with a young lady…

I recently dealt with a young lady called Tara from the Dixons office who provided the most efficient and professional service that i have ever experienced with regards to renting a house.I highly recommend Tara and dixons of lichfields for rentals.

Jim · 24 May 2022

★★★★★ 5/5

Google

Aaron Tonk has been very helpful and supportive right from the point of viewing our house to the exchange of the contract. He has always been available to resolve all our queries pertaining to the purchase of the house and ensured our purchase process was as smooth as ever. He is truly an asset for Dixons!!

Fred · 12 January 2017