Dixons Estate Agents Quinton reviews in Sandwell

★★★★★ 1/5

Google

Horrible experience with this agency if i new i would never rented from them !!!! It’s been a month since i’m waiting for their response and them to take their rubbish a MONTH but they emailing me asking if i sorted out my bills and don’t even answer the phone or email!? I don’t even want to speak about repairs that the house needs nothing has been done this is horrible agency and liars ! They just want to give their properties as quickly as possible dirty with repairs on them and do not take any responsibility to do nothing i wouldn’t recommend this place specifically this Agency is Quinton !

Maria · 17 February 2026

★★★★★ 5/5

Google

Being a Branch Manager of another estate agents, I chose to use Dixons to sell my house as the local agent. On the day of my first block viewing, I had the pleasure of meeting Lee Thompson a sales negotiator from the branch. Lee was very professional showing the client around and being able to answer any question to the best of his knowledge. Lee you have a great future ahead of you in residential sales, keep up the good work!

Nicky · 25 November 2025

★★★★★ 5/5

Google

Dixons were honestly great to deal with. Super professional but also really easygoing, which made the whole process way less stressful. They kept me updated the whole time and managed to sort me out with a place to live within a month. Everything was handled quickly and smoothly, big thanks to the team for actually getting things done. Would definitely recommend.

Mashud · 17 February 2026

★★★★★ 1/5

Trustpilot

Unprofessional

Agent delayed viewing booking by 10 minutes, then proceeded to be another 25 mins late. Unresponsive over texts, didn't introduce themselves and even had to have my appointment with another potential tenant at the same time due to delays. I found this absolutely unprofessional as they should have at least had the courtesy to do this 1-1. They did not have enough information about the property and felt very rushed to leave. Property was also not cleaned before the viewings, very off-putting state unlike as shown in listing photos.

Hannah · 12 March 2026

★★★★★ 1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID! The viewing with Hannah was fine and she was lovely. But after paying the deposits, first month's rent in advance and getting the keys it had all gone wrong. The boiler broke, the landlord left his belongings behind and is using the space i pay rent for for his car, then i find out my balcony has to be ripped up because of a leak into the apartment below. Raised multiple times with Jess and keep getting ignored. I have my own property to let out, which they know about, and there is no way I will let these cowboys manage it for me because the way they treat tenants is disgusting!

Emma · 6 February 2026

★★★★★ 1/5

Trustpilot

Hannah is the most disgusting person…

Hannah is the most disgusting person ever, I'm actually regretting giving her a good review, she has stolen my money and blamed me for not meeting certain requirements after i provided everything she needed, if certain requirements weren’t met then no problem, give me back my money and ill look elsewhere, dixons is trash and the service is trash, wouldn’t recommend it to anyone, they will steal your money and blame u for it,

Mohammed · 20 March 2026

★★★★★ 5/5

Google

Super happy with the services provided by Dixons in Quinton, especially Andy, Luke and Sophie. They were so helpful in every aspect of selling our house, always patient with our questions and did everything they could to speed up the process for us. Highly recommended! Thanks again all.

Nicole · 16 December 2025

★★★★★ 1/5

Google

Absolutely disastrous mortgage advisor and services. While the sales team is very efficient, the mortgage advisor (Luke) is highly incompetent and unprofessional. If you want to have a calm and relaxing experience of getting a mortgage or re-mortgage your property, don't work with this store. I was given inaccurate, erroneous and late information on several occasions. I was asked to provide documents that were not needed by the bank, and when I complained, Luke made sure that he would delay my work several times knowing he could cause me financial damage given the volatility of the interest rates. Not only did he make sure he would not put my application through until the last day (just to stress me), but I also had to find the best rates myself and tell him which one to apply for, for a service that I have paid! If this is a service you like to receive, then this is the best place for your mortgage application.

B · 26 July 2024

★★★★★ 1/5

Google

I engaged Dixons as a landlord. We already had tenants in situ and Dixons were appointed to take over an existing tenancy from another estate agent. The handover was difficult due to the previous estate agent having registered the tenants into a non transferrable Alternative Deposit Scheme. Dixons acted professionally and competently in working with the previous agents. However, major issues began within the first month of working with Dixons. Dixons were unable to get the tenancy started, and did not pay out any rent payments which led to 3 months of arrears. Throughout this period, I was unable to get into contact with the Dixons office. Emails with clear instructions to get the tenancy started and rent collected were sent: 31st May 4th June 5th June 6th June 12th June Many of my emails went unanswered for days at a time. Some were never answered at all. I followed up with phone calls but was never able to get in touch with anyone. I made 5 phones calls to the Dixons Quinton office as well as the Selly Oak office. Every call went to answer machine. I made an official compliant to Dixons customer service team, at which stage Dixons Quinton got in touch with me. I was assured the issues would be resolved. By the 2nd July, another rent payout had been missed. I was left with no other choice than to manage the property myself. I informed Dixons that their appointment was void, on the basis that they had failed to set up the tenancy. When I finally spoke to the tenants, they informed me that they had in fact paid all of their rent. Dixons had been collecting it and had chosen to not pay it out to me. I was never informed by Dixons at any stage that this was happening, despite my repeated emails raising my alarm that the tenants were running up rent arrears. On Wednesday 5th July, Dixons confirmed they would refund the tenants immediately so that they could clear their 3 months rent arrears with me. It is now Monday 8th July and the tenants have told me they are yet to receive their refund.

J · 26 July 2024

★★★★★ 1/5

Google

I rent my house through Dixons Agency, the customer service is very bad. They charged me for management, agreement, and Electricity certificates are £1373. I called the office nobody answered and the machine answered to leave a message, I left a message and no one responded for a week, I repeated that for three days, I visited the office and they said the manager would contact me but no response for 10 days. High not recommended, I used Dixon because the people recommended and they have a good review. That is my experience with them and leave that to your judgment.

Saarry · 26 July 2024

★★★★★ 5/5

Google

I am writing this review for my property manager, Samuel Barnett. Samuel has consistently demonstrated exceptional professionalism, responsiveness, and a genuine dedication to his role. Every request, no matter how big or small, is handled promptly and efficiently. His helpful attitude and commitment to ensuring tenant satisfaction make him stand out. From the very first interaction, Samuel has been approachable and proactive, addressing maintenance issues swiftly and keeping the property in excellent condition. His communication skills are top-notch, always providing clear and timely updates. I feel fortunate to have Samuel overseeing my property.

Mohammed · 26 July 2024

★★★★★ 5/5

Google

Fantastic service from Dixons (Quinton). Andrew and Lee went above and beyond for the sale of my flat and I'd have no hesitation in recommending their service.

Conor.macsweeney · 17 March 2026

★★★★★ 1/5

Trustpilot

Just glad I'm not using them to sell my…

Just glad I'm not using them to sell my house. Cannock branch is terrible. No one to answer phone and they don't reply to messages left. Finally booked a viewing and no-one turned up, total waste of time. Finally managed to view and put forward an offer and they failed to get back to me in a reasonable amount of time. Since then I found another property with another agent placed offer which was accepted. Thanks for nothing Dixons Cannock.

Dean · 9 September 2026

★★★★★ 5/5

Google

The staff were very understanding, especially Corey. After I showed him the comparison between the condition of the house when I moved in and when I moved out, he actively helped me communicate for the full release of my deposit. Thank you, very much appreciated!

Shuying · 5 September 2025

★★★★★ 5/5

Trustpilot

A pleasure to work with

A pleasure to work with. Very professional, took care of all of our viewings, and got us a great price. Daniel and his team talked me through everything in a polite, professional and friendly way. I would definitely recommend them. Thanks all.

Roger · 24 June 2026

★★★★★ 5/5

Google

I have recently worked alongside with Jaya when looking for my first property to rent. Jaya gave us an excellent costumer service and was fast at replying to emails/calls which made the process quicker! She has even given me a call wondering how we had settled in! Thank you Jaya!! xx

Bruna · 25 June 2025

★★★★★ 5/5

Google

We used Countrywide to sort our mortgage. Luke is absolutely fantastic! Professional, friendly & thorough. 100% recommended! Thank you again Luke.

R · 17 February 2026

★★★★★ 1/5

Trustpilot

Disappointing experience with property management and deposits

After two years as a tenant, the most I can give Dixons Estate Agents is a 1-star review. While the initial setup was fine, the ongoing experience was very frustrating. When dealing with renewals, repairs, or the deposit team, the staff were consistently unresponsive and quick to shift the blame elsewhere. I never felt that they were on my side. At the end of our tenancy, they attempted to make unjustified deductions from our deposit for standard wear and tear, and we had to rely on the independent deposit scheme to get our money back. I would not work with them again nor recommend them to anyone. If you do rent with them, make sure you document everything.

Thaddeus · 29 June 2026

★★★★★ 5/5

Google

We used Dixons to sell an empty property in close proximity to the branch, everything was straight forward and the house was marketed within a couple of days of our initial appointment. An open day was held the following weekend and we did receive an offer. Although the sale took a long time to go through considering there was no chain, this was more to do with the buyers solicitor than Dixons. Staff were friendly and polite and were reliable in terms of the viewings as we couldn't do any of the viewings ourselves due to not living too locally. We would use Dixons again if needed.

Amanda · 3 October 2025

★★★★★ 5/5

Google

I worked with Jaia on my application to rent, and she was extremely helpful and couldn’t do enough for me! The process was smooth, easy and much less stressful than other estate agents I’ve dealt with. Highly recommend!

Olivia · 3 August 2025

★★★★★ 5/5

Google

We have had a great experience looking for a new home and have been assisted by Teliah. Teliah has been amazing and has kept us well informed throughout our process and has advised us on each enquiry Teliah has provided us with excellent services and has been keeping us informed throughout the process. I have no hesitation in recommending Dixons. The best housing agent and I will definitely recommend them anytime. Hamdi

Amina · 27 February 2024

★★★★★ 5/5

Trustpilot

Warm & Friendly Estate Agents

Dixons Selly Oak was a stark contrast to what we experienced when we started our journey to sell our home. After a very disappointing experience with another agent, they were professional and proactive, always one phone call away. The team, Becky, Amy and Claire were consistent, persistent and determined, to ensure we got the sale. Great service. N&J

Nia · 22 October 2025

★★★★★ 5/5

Google

I had a Great experience with the lettings team, particularly Jaia who communicated very well throughout the whole process and was very informative

Shada · 1 November 2025

★★★★★ 5/5

Trustpilot

Dixon Yardley

What a amazing team, they made my sale very easy and stress free. Staff very polite, friendly and helpful. Becky was brilliant. So glad i used Dixon Yardley to sell my property and would always recommend the Yardley branch. Keep up the good work Dixon Yardley. 💯

Consumer · 6 January 2026