Every review we hold for the Sandwell office, from every platform, shown as written. First names only.
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5/5
TrustpilotNothing but positive to say about Dixons
We had a bad experience with our previous estate agents but then decided to go for Dixons (quinton). I cannot express how much they have supported us from the beginning to the end. Big thank you to Lori,Luke,Courtney and Jan. They made the experience a lot more smoother. I would highly recommend you to go through them.Thank you guys we will miss you all xxx
Humera Β· 19 July 2024
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5/5
TrustpilotGreat advice, got the property sold
They gave excellent advice on property sale, maintained good communications throughout, acted professionally at all times. Appointments were met punctually. Dan was a great point of contact after his initial visit, and my interactions with all members of the team were top notch.
John Β· 21 May 2025
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5/5
GoogleVery pleased with the service. The staff was very professional and proactive. From arranging the first viewing to getting the keys to the house they were available at each step.
Thank you Dixons Team. Special thanks to Courtney and Jan. You guys are awesome
Garima Β· 25 October 2023
Agent replied Β· 24 October 2024
Thank you for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
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1/5
TrustpilotDisgusting Company! - AVOID!!
I Wouldn't even give this place 1 stars!They are the rudest estate agents iv had to deal with (Selly Oak Branch), iv recently just moved out of a property which I rented through Dixons & id definitely AVOID now if I was going to rent again . Timothy Reynolds was nothing but rude about me leaving threatening extra charges for leaving the property as he couldn't be botherd to read my tenancy agreement and see that under the break clauses I ended my tenancy in the correct way. All he cares about is getting his commission at the end of the day from there over priced properties. Daniella Lawmon also rude from this branch, questioning me about why I was leaving the property & also trying to threaten me with additional charges which where NOT in my agreement. They don't push the landlord on getting any repairs done they just fob you off on the phone with aload of rubbish to make sure you keep paying that rent every month so they get their commission!!. AVOID AVOID AVOID!!!!
Charlotte Β· 21 June 2023
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1/5
TrustpilotFake electrical certificate was given when bought a house through Dixons in Yardley
Bought a property through Dixons has a first time buyer and even decided to use David Smith for my Mortgage and I can say what a lovely man he is, he did all the hard work and running around, kept me updated at all times right until I had my house keys so thank you to him, will definitely be using him again and recommending him to all. When initially putting an offer on the house, I felt when it came to the price Zoe was playing on the fact I really liked the house and wanted it and so games were being played and I ended up paying Β£5k over the asking price which I really regret because when moving into the house, I found so many problems. When I spoke to Zoe about dodgy Electric work with a fake certificate given, she ignored it and said she can't do anything, even thou the person who sold the property is well known to Dixons. Highly advise everyone to paid and get a survey completed and not just rely on the Bank to theirs. Elite Properties LTD is the company that's sells house through Dixons with fake electric certificates.
Izzy Β· 6 June 2023
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5/5
GoogleTeliah is amazing sorting out our request and accommodated us to move in very quick . Our family is very grateful .
Other staff are helpful as well with all our queries over the phone. π β¦
Rowelyn Β· 27 February 2024
Agent replied Β· 24 October 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Rowelyn! Kind regards, Lucy, Customer Relations.
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5/5
TrustpilotHolly was a star
Holly was a star, really helped with my renting process and kept me up to date with everything that was going on. Would highly recommend
Consumer Β· 17 October 2025
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5/5
GoogleDixons selly oak branch letting agent Absar Serwar is a really good and honest guy i saw one property and i said i am ok with this property he sort out everything within two to three days.
Thanks to Absar Serwar
Malik Β· 25 October 2023
Agent replied Β· 24 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
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5/5
GoogleOur Mortgage Advisor was Pam. She was helpful, attentive, clear and broke everything down for us so it was easy to understand. This was our first mortgage and slightly different to normal as we were buying from family but Pam helped us through each stage from the very start to the very last day of completion. Total Superstar!PositiveResponsiveness, Professionalism
Natasha Β· 25 October 2021
Agent replied Β· 24 October 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations
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4/5
GoogleMs. Dawe is very helpful and responded to my queries and concerns in a timely manner, which makes the whole rental process go so smoothly. Would have been better if the tenancy agreement is available earlier before moving in.
Anyon Β· 25 October 2023
Agent replied Β· 24 October 2024
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
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1/5
TrustpilotDixons Erdington Letting Services
Dixons Erdington, are a subsidiary of Countrywide run from their Warwick office. They provided abysmal management of my property. They missed 10 inspections over 5 years, lost the original contract, failed to handle tenant communications and their convoluted processes lead to repeated mistakes. Manager Raza Muhammad ignored my correspondence, was borderline aggressive when spoken to on the phone (the single time he spoke to me) and failed to provide the requested Terms of Business or confirm a move-out inspection, leaving me unaware of my propertyβs condition for re-letting. The branch was inexplicably closed during opening hours when I arrived to collect my keys, despite prior notification.
Karl Β· 4 July 2025
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5/5
GoogleI spoke to Teliah , she was so lovely and very helpful . Helped to answer any questions I had and was very understanding
Livi Β· 26 July 2024
Agent replied Β· 24 October 2024
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI had a great experience with Sorsha Owen, she was so kind and cares also Answered me so quick and solved my problem in a perfect way. I really appreciate it and hope she do well in this way. I want to tell her as a little thank you, I want to host you in our new cafe and restaurant, British version cafe and lounge, for a free breakfast. Thank you so much.
Anisa Β· 26 June 2024
Agent replied Β· 24 October 2024
Thank you for your brilliant 5* review and thank you for your kind words Anisa Mosaiebiniya. Best wishes, Lucy, Customer Relations.
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5/5
GoogleJust want to say a massive thank you to all the ladies at Dixon's in Quinton! You have all been absolutely amazing! You made the sale of my house so quick and so easy, I never had any worries through out. Just can't thank you enough! Your hard work definitely shows! So, jade, Pam, lori and Sarah, you're the real grafters!
Keith Β· 25 October 2020
Agent replied Β· 24 October 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
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5/5
GoogleWe have now been living in our new property for two months and Anna Meredith has helped us every step of the way. She has been responsive and informative through the whole process which has made the whole process pain free. We're super happy with our property, and the service from Dixons.
Thanks Anna!PositiveResponsiveness, Professionalism
Karl Β· 25 October 2021
Agent replied Β· 24 October 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
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5/5
GoogleWe had a great experience with Dixons. Daniella communicated very well throughout the whole process of moving into our rented property and kept us updated and was very helpful. Thank you so much to Daniella!
Alex Β· 25 October 2023
Agent replied Β· 24 October 2024
It has been wonderful to read about your experience with our local team and thank you for your 5 Stars!, Kind regards, Scott @ Customer Care
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5/5
GoogleI cannot fault the team at Dixons Quinton. As a first time buyer, they made everything as easy as possible. Huge shout out to Lori and Courtney. Nothing was too much trouble for them.
Scott Β· 25 October 2023
Agent replied Β· 24 October 2024
Thanks for the excellent 5* review! Best wishes, Lucy, Customer Relations.
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1/5
TrustpilotDO NOT USE DIXONS SELLYOAK- we rentedβ¦
DO NOT USE DIXONS SELLYOAK- we rented our house through DIXONS SellyOak for 1 year. Our house was to be managed and agreed regular contact to keep us updated that the house was in the immaculate condition it was given to them. The property was not monitored or maintained there was no contact from the agents or visits undertaken until we complained following a visit to the property. We ended the contract for the tenants to leave at the end of their contract. Another month in our house. We entered the property which took us 5 days to clean with faeces down the radiators and all over the floors. Damaged high gloss kitchen bathroom suite dirt and grime everywhere. The deposits team awarded us Β£270.00 to replace and repair although they had the cheek to still take their management fees. Complaints are a waste of time itβs just an email process. I would not recommend DIXONS as an agent for renting buying or selling they are useless !!! They donβt look after your home at all they are just happy to make a quick buck - robbers π€¬π€¬π€¬π€¬.
Lisa Β· 2 May 2025
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5/5
TrustpilotA big thank you to all of the team forβ¦
A big thank you to all of the team for your help during my homeβbuying journey. Your support, quick responses, and efficient handling of everything made the whole process much easier for me. Iβm really grateful for all your hard work.
Gurjinder Β· 3 May 2026
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5/5
GoogleLori was amazing from day one knew exactly what kind of house I wanted and didn't feel pushed into buying somewhere for the sake of it as she got to know me. Sam was amazing once I'd made my decision helping me with chasing solicitors and getting things moving along. Couldn't recommend them enough for all they did for me.
Daljit Β· 26 October 2019
Agent replied Β· 24 October 2024
Thank you Daljit for your 5* review and kind comments. I'm pleased to hear that Lori, Sam and the team provided you with excellent service. All the best, Mike.
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1/5
TrustpilotWould give 0 star if could
Would give 0 star if could. This Estate Agents has no idea to sell a property. Four times had to contact them to get the description and price corrected. It was beyond belief how wrong and incompetent they were with the handling of our sale. They put it on the internet to sell without reading what they had actually put and they had put incorrect price twice, probably losing out on a sale. In the end we had to withdraw. There was no apology no response to our numerous emails and texts. Very unprofessional. Wasted months of possible lost sales. Cannot recommend from our view and experience.
Pat Β· 1 June 2022
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5/5
TrustpilotProfessional/Efficient/Delivered- Dixon Quinton
Wow - What an absolute incredible Lettings manager. I cannot thank him enough For his outstanding help from the start. Micheal marketing my property on Monday and had it let within 24hrs very impressive. Coming from an appalling Experience from another local estate agent (Black country homes) I was very anxious about how to move forward but Micheal reassured me And made me realised why they are good at what they do within their field. Michaels team are lucky to have him. Micheal went above and beyond to let my property his actions have shown this. The commutation with Dixons Is first class And they have made me feel at ease with what was a very stressful time. I wouldnβt hesitate in recommending Dixons To anyone in the area. Thank you
Sal Β· 18 May 2022
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5/5
GoogleUsed dixons to buy my first and second home. Lori and Courtney have supported me through the process efficiently and we're always communicative with me. Luke who is the internal mortgage adviser was always willing to help through my process and on the phone when I needed him even on his days off. Jan the sales progressor was so helpful in chasing solicitors and managing to get everything I needed done before my mortgage in principle ran out a tough task but with their support it was pulled off and effective.
Laura Β· 25 October 2023
Agent replied Β· 24 October 2024
Many thanks for your marvellous 5* review Laura. Best wishes, Lucy, Customer Relations.
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5/5
GoogleI cant thank Lori enough, she was so helpful in our search for a new home, every viewing she had a smile on her face and nothing was ever to much trouble, she always kept me up to date with emails as soon as a new house come on the market i would hightly reccomend to anyone house hunting
Demi Β· 26 October 2019
Agent replied Β· 24 October 2024
Thank you for your wonderful 5* review of our local team. I will of course make sure your kind words are passed onward. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.