Butters John Bee Sandbach reviews

★★★★★ 5/5

Trustpilot

I can't thank Grace Thompson and team…

I can't thank Grace Thompson and team enough for all the help and support in these difficult times to get our perfect property, grace has had tears and worry from myself and put me at ease and went above and beyond from beginning till the end, absolutely great service

Joanne · 9 June 2020

★★★★★ 5/5

Trustpilot

Good lad.

Young lad called Fin showed us around a house on Saturday. Very polite nice guy who has followed up with us and given us a few more possibilities to stew over after the house we viewed wasn't quite right for us.

Bryan · 16 February 2026

★★★★★ 5/5

Trustpilot

Happy Vendors

We were very very pleased with the service and staff at the Congleton branch. Vicky went above and beyond taking a walk in straight to the apartment and all the staff we dealt with, Jan and Nathan, were professional and very helpful keeping us informed all the way through the process.

Mr · 19 August 2019

★★★★★ 5/5

Trustpilot

Sandon St

Can I just say firstly, butters john bee has been extremely in depth with all the details that I needed to continue with my application, since it would be my first time moving into a place by myself. A massive thank you to Lucy Strassmann, and Rebecca Gill for keeping in the loop and always keeping in contact with me until my move in date was due. I am extremely happy where I currently live and the team ensured that everything was ready for me when I arrived at the property, so a huge thanks to the team. Thank you again, Lucy and Rebekka.

Angelo · 4 September 2020

★★★★★ 5/5

Google

Very informative and taking advice to upgrade doors to match more modern thinking

Arnold · 11 January 2026

★★★★★ 1/5

Trustpilot

0 Consideration For Tenants

We viewed a property to let back in September and moved in shortly after, we were promised that a couple of the issues around the property would be resolved by the time we got the keys. On the day of moving in, the damp in the living room had not been resolved instead a piece of MDF had been glued to the wall to cover it up and none of the other issues were resolved as well as new issues including a hole in the bathroom ceiling, holes in the upstairs doors and paint all over the carpets. 5 months on and we still haven’t had any of the issues resolved despite countless attempts to reach out the BJB I have been ignored and my calls go unanswered. I have had a hole in my roof and windows that don’t shut all through winter when it has dropped as low as -9 outside we have had that chill flowing through our house but the staff at BJB do not care and do not want to help. I was pressured on my move in day to leave a positive review and I regret leaving it to this day. Despicable treatment of tenants, how can you leave another person in a property that is damp, full of holes and has windows that don’t shut ?

Charlie · 8 February 2023

★★★★★ 5/5

Trustpilot

My experience with butters John bee has…

My experience with butters John bee has been amazing! Marcin dealt with myself he was the most helpful kind and down to earth person from start to finish! I couldn’t have asked for a better negotiator he is amazing. I really appreciate the service I received from Marcin, nothing was to much and he communicated to high standards with myself any questions i had wasn’t to much for Marcin, everything was dealt with to perfection. I would highly recommend butters John bee and Marcin to anyone,

Haley · 7 February 2023

★★★★★ 5/5

Trustpilot

Fantastic Customer Service

I rang this morning with an initial enquiry and spoke to Jenna Stelfox; I must say that after months of contacting letting agencies; I have a decent understanding of the customer service they offer over the phone which is poor at best. However, Jenna not only delivered the bad news I was expecting (owner will not allow pets) In a positive way but also went the extra mile for me; treating me a valued customer, irrelevant to the fact the property I enquired about was not the one for me. She offered me empathy and had a clear understanding of our difficulties in finding the rite property. She went on to give fantastic advise and explained what she would do for me in this property hunt. I have come away from the call feeling she has set a precedent that other company's should look to follow. I look forward to see if she can find us the rite property. Thanks again Jenna.

Jason · 17 July 2020

★★★★★ 5/5

Trustpilot

My family is relocating during the…

My family is relocating during the pandemic and I can't stress enough how difficult it is. I am so grateful to the Butters John Bee's team, specially Lucy Strassmann who helped me find the perfect home for my family in this difficult period.Moving homes is hard enough and with all the restrictions felt like I wasn't going to find the right place. Lucy was so helpful and patient with all the questions and the process was quick and simple. Thank you again for helping us find our new home.

Karen · 9 July 2020

★★★★★ 5/5

Google

Recently sold my house via BJB, from time of enquiry to completion the team was super efficient and got things done! A special thank you to Natasha that has been excellent! Will use again if I have to, and would highly recommend! THANK YOU!

Eloic · 13 June 2021

★★★★★ 5/5

Trustpilot

Fantastic!

Contacted the office and spoke to Michael Ferris who was wonderful to deal with throughout the whole process. He dealt with every query and issue we had efficiently and professionally from constant contact regarding updates to every aspect that needed to completed. Would highly recommend! A fantastic service!

Matt · 16 June 2020

★★★★★ 1/5

Trustpilot

Very poor attitude and service

We moved into a property on the 8th November, reported maintenances issues straight away (windows not closing, faulty shower, door handles faulty). We called Butter John Bee Crewe multiple times to chase this up and was passed onto the property managers each time (Lacy and Ben) both said they would sort this asap every time and call back. Each time we have not had a call back from either them and had to re chase this up. We’ve now lived in this rented property for almost 5 weeks, the windows were only just fixed last week and everything not fixed yet. When speaking to the contractors who came out to fix the windows, they had said they’d only been made aware of the issue a few days prior despite us reporting them weeks before. The service and attitude of property management is not great at all. We are paying for a service each month and we’re not getting it, this is absolute ridiculous and I wouldn’t recommend anyone to go with this estate agents when looking for somewhere to rent.

Robin · 11 December 2024

★★★★★ 5/5

Trustpilot

Congleton Branch

Congleton Branch - Specifically Vicky Allen - we have purchased a property advertised by BJB Congleton and our contact from the beginning has been Vicky, though some ups and downs further down the chain Vicky has always gone above and beyond to help us where she can. Communication has been excellent and always happy to help!

The · 23 September 2025

★★★★★ 5/5

Trustpilot

BJB have been excellent at managing my property

BJB have been excellent at managing my properties during this crazy Covid time. Carol Yearsley in particular has gone above and beyond in dealing with the management of properties where tenants have been furloughed or have lost work and have been unable to pay their rents on time. Carol has liaised with myself and the tenants to find a way through and it has been such a great help to both the tenants and myself to have her to sort it!Thanks Carol!

Enormousju · 27 May 2020

★★★★★ 5/5

Google

Butters John Bee in Sandbach provided an amazing service when they sold our house. They made sure we had lots of viewers and handled all our viewings. After we’d agreed an offer they provided an extra level of service, pushing solicitors in the chain to meet dates much earlier than expected. Communication was excellent. They had our best interest at heart. Huge praise for Natasha and Rob who went above and beyond.

Carole · 26 March 2025

★★★★★ 5/5

Trustpilot

Excellent 5 Star Service

Rebekka and Christian provided and excellent 5 Star service.Both were very courteous, professional and knowledgable and extremely helpful throughout the process from start to finish.It was a refreshing experience to be able to work with an Agency and experts that fully understood and addressed my needs.I would not hesitate to recommend.

Justin · 7 February 2019

★★★★★ 1/5

Trustpilot

I put my house on the market 1 week ago…

I put my house on the market 1 week ago with another agent. Since then I have received at least 30 calls from BJB telling me they have customers on their books looking for houses like mine. An absolute scam! I have told them to stop calling but still the calls keep coming!

Stephen · 20 October 2025

★★★★★ 5/5

Trustpilot

Very Professional Service

Recently moved to the area used Butters and Jenna Stelfox was amazing so accomadtkng and nothing was to much trouble. She makes time for you in her busy day and the staff in the office are also very helpful in spring out and queries or issues.Would I recommend???BIG YES

Matk · 22 December 2019

★★★★★ 5/5

Trustpilot

Rental staff in local NuL office

I have been dealing with Abi who manages rentals. Being new to this I found Abi, Lydia and team exceptionally helpful, guiding me through all the hurdles to successfully get a tenant in place last October.Now during the Covid 19 pandemic, I worked with Abi to get my house rented. Nothing is ever too much, there when I call and despite limitations she has worked to get my property relet. A huge thanks Abi, BJB has a very dedicated employee

Val · 28 April 2020

★★★★★ 5/5

Google

Reuben Gittings was extremely helpful and professional from day 1 of our moving process. Reuben kept us up to date throughout and helped the process go smoothly.

Sarah · 13 June 2023

★★★★★ 5/5

Trustpilot

I couldn't be happier with the service…

I couldn't be happier with the service that Rebecca has given me she went out of her way to give outstanding customer service especially through the Covid 19 Period and my situation, I would highly recommend butters John bee and Rebecca and her team thankyouKind regardsMr James Richards

Jim · 8 April 2020

★★★★★ 5/5

Google

Estate agent Denise Mellor has been great during our property search - quick to respond and friendly! X

Emma · 14 January 2024

★★★★★ 5/5

Google

Jessie was extremely helpful and professional when visiting our property. We very much appreciated her help and guidance.

Tina · 14 January 2024

★★★★★ 5/5

Trustpilot

We are currently going through the…

We are currently going through the buying process and butters John bee have been so helpful especially Patricia who has really listened to what we are looking for! Also Ben our mortgage advisor who is amazing and is always happy to answer our questions and talk us through the process

Consumer · 10 January 2024