Butters John Bee Sandbach reviews

★★★★★ 5/5

Trustpilot

I am looking to move into the area so…

I am looking to move into the area so called in the hope of discussing possible options. I spoke to Liz Thompson who was incredibly helpful with the advice and information given regarding the relocation process and how it works for a rental property.5 stars!!

Gina · 3 June 2020

★★★★★ 5/5

Trustpilot

Excellent from start to finish

James Keeble handled our move from start to finish - extremely professional and worked hard even in difficult circumstances to have constant updates

Adam · 1 September 2025

★★★★★ 5/5

Trustpilot

Stacey O'Hara

Stacey is my main point of contact at BJB. She assists in any way possible and helps with any issues, even if she is not the Property Manager for the property in question. She is an excellent communicator and a pleasure to deal with.

Chloe · 20 August 2020

★★★★★ 5/5

Trustpilot

BJB helped me and my partner buy our…

BJB helped me and my partner buy our first house. Their communication was excellent as well as their support. Laura went out of her way to ensure the process ran as smoothly as possible from start to finish. A massive thank you from us!Hannah and Jake

Hannah · 18 December 2019

★★★★★ 1/5

Trustpilot

Awful company that like withholding peoples money

Awful company. Overpaid my last months rent in my property. Alerted them straight away and was told they would look out for it and send it back as soon as it came in at the end of the day. 5 days later still wasn't back so I chased again. The woman on the phone says they actually didn't have my bank details and to email them. The email address she provided didn't even work! It is now 20 days since and I have chased multiple times only to be told it will be sent and accounts have been told the urgency, still everyday it is missed from their payroll. I just want my money back now! It would appear they like to withhold people's money from them. It is very worrying that an accounts department struggle to make even a bacs payment! Certainly not equipped to deal with large fees and houses in my opinion so would run for the hills if anyone was thinking of going with them! I feel for Claire who has kept chasing for me and getting nowhere, as she is the only one in the company who has bothered to even get back to me or chase. They have left me at the point now where I am assuming they are refusing to send me my money and will now have to take further action to retrieve it. Complaint will also be made to the ombudsman.

Dani · 22 October 2024

★★★★★ 5/5

Trustpilot

Butters John Bee Sandbach

This is the first time I've used BJB, and we were very impressed with the help and guidance we received from the Sandbach team, with special thanks to Natasha for whom nothing was too much trouble. Once again many thanks.

John · 10 July 2021

★★★★★ 5/5

Trustpilot

Friendly and professional

Richard was friendly and professional on the phone. He made me feel that he was really listening and taking on board what I was saying. He was happy to answer my questions and didn't try to rush me into making a decision. Great service so far!

CW · 13 November 2019

★★★★★ 5/5

Trustpilot

Butters John Bee lettings.

The staff at Butters John Bee have helped my wife and I, as landlords, to manage the challenges around letting our house in Biddulph. They have always been there when needed and provided excellent advice and assistance. Thanks to Stacey and Andy for being there.

Mike · 23 March 2020

★★★★★ 5/5

Trustpilot

Review for charlotte fodan.

Review for charlotte fodan.Charlotte has been more than helpful from the very start of my application , any issues that have popped up along the way she always dealt with them straight away.I have sent many emails and had many phone calls which she has always been polite and helpful everytime to make sure my move in runs as smoothly as possible. Overall lovely member of the team , would highly recommend her to help anyone.

Latoya · 8 July 2020

★★★★★ 5/5

Trustpilot

Very good

Jenna was a great help when we were looking for a new house. Always there to answer our questions and if she did not know the answer would find out and call us straight away. Very happy and would use butters John bee for future housing.

Hannah · 7 October 2019

★★★★★ 5/5

Trustpilot

Great service

Excellent service, always professional whenever I need to contact them. Danielle has been my point of contact on the last few occasions, she is a brilliant embassador for the company as she always deals with any issues I have in a courteous and competent manner.

Julie · 31 January 2020

★★★★★ 1/5

Trustpilot

Crappie no contact always the buyers…

Crappie no contact always the buyers solicitors never down to them taken over 4 months for sale and still waiting for a moving date and always say the will phone u back ps this is my partners house who is not well and why do we take to get hold off them to.find out the process. Of the move its it joke really 😒ps no chain

Jayne · 30 October 2023

★★★★★ 5/5

Google

Five star service from Ryan Cheetham at Butters john bee!

Marko · 26 December 2025

★★★★★ 5/5

Google

I've been looking for a house for some time and therefore asked all the local estate agents to keep me updated with my preferred requirements. I have to say that the only one that did this was BJB and Natasha in particular as she has also shown me around a few properties. She has been honest, reliable and professional. Would definitely recommend, hopefully I'll find my perfect home with BJB. 😀

Tanya · 13 June 2023

★★★★★ 5/5

Trustpilot

Rebekka and her team gave an excellent…

Rebekka and her team gave an excellent service when letting my property. Communication was always available when needed and placement of the new tenant went smoothly. As a landlord for several years, I know that not all estate agents provide such efficient service. Thanks again!Richard Lowe

Richard · 4 June 2019

★★★★★ 5/5

Trustpilot

BRILLIANT!!

BRILLIANT!!Best customer service from start to finish! Luke and Elisha couldn’t have been more helpful to helping us find what we were looking for, always there with advice and always put our needs first Would definitely recommend to family and friends! Thank you Elisha and Luke!

Zoe · 14 May 2019

★★★★★ 5/5

Google

Denise has been excellent to deal with - can’t recommend highly enough! Thanks Denise

Mark · 14 January 2024

★★★★★ 1/5

Trustpilot

Worst company and terrible service

I won't recommend this company at all.Hopeless service.I had a new boiler installed with free 10 years service and I gave all the documents to BJB when I gave the house to rent. After 4 years when i took back the house not single service was done and lost my free service. When I gave the second house to rent no proper maintenance have done. I told BJB to sign the tenancy agreement for 1 year, but BJB told tenant required for 6 months tenancy agreement. When I met the tenant he said BJB only required them to go for 6 months agreement. After 2 years I had enough with BJB and the end of agreement I told them to terminate the contract. But BJB said when I terminate the contract I need to vacate the tenant. If I want the tenant to continue I need to pay £820 according to terms and conditions. By misleading the landlord and tenant I have almost lost £1500 which is not acceptable. Even they have paid £50 compensation for poor customer service. Many more complaints to explain but no use DON'T TRUST THIS COMPANY.

Krishnakumar · 29 September 2024

★★★★★ 1/5

Trustpilot

I am extremely disappointed with my…

I am extremely disappointed with my experience with Butter John Bee. My 6-month-old and I are currently living in a house with no heating, and despite multiple calls to the agency, I have received nothing but empty promises that someone would be sent to fix the issue. In addition to the heating problem, there are several other repairs that have been pending for months, and the lack of urgency from the agency is unacceptable. It feels like our concerns are being ignored, and I can’t help but feel that race plays a role in the treatment we are receiving as Black occupants. I would strongly advise anyone considering renting through this agency to think twice. They are the worst when it comes to addressing maintenance issues and treating their tenants with respect.

Mgbemena · 27 September 2024

★★★★★ 5/5

Trustpilot

Really brilliant service

Really brilliant service. Thanks so much to Corrie and Emma especially for helping us move into our perfect home. Quick and efficient service and the web portal makes it really easy to see the progress of our move in real time. Amazing. Thank you

Steve · 24 January 2020

★★★★★ 5/5

Trustpilot

We have received an excellent…

We have received an excellent experience as a tenant with Marcin, nothing was too much trouble. We completed all the paperwork for the tenancy which was easy and Marcin explained all the steps well. We received great communication and updates throughout the process. Thanks for your help Marcin

Sophie · 25 September 2024

★★★★★ 5/5

Trustpilot

Purchase

Emma Spanton dealt with our purchase and was brilliant throughout. We were kept up to date and Emma was always keen to help us when needed and it was all dealt with quickly and smoothly. Emma was brilliant to work and professional through the whole process.

Chelsea · 7 February 2019

★★★★★ 1/5

Trustpilot

Dreadful

We purchased a property with Butters John Bee and would describe it as one of the most painful experiences of my life. I could write pages and pages of how awful they have been, but will try to summarise. Initial communication arranging to view the property was difficult, 3 phone calls not answered or messages replied. Our first viewing went well, we liked the property so arranged a second viewing. The Alsager branch manager did not turn up for this, no warning, no excuse and no apology. We should have seen this as a sign of things to come. We chased them and managed to rearrange a second viewing, we had an offer accepted and proceeded with our purchase. We applied for our mortgage and arranged a survey. Then Butters John Bee just stopped any form of communication. This was during the winter of 2020, all branches were shut and all staff were working from home. All we had were email and phone contacts. Maybe if we were able to walk into a branch we wouldn't have had the issues. Nevertheless, all other businesses and estate agents were working properly. If they were still selling houses then they were perfectly capable of answering phone calls or emails.We encountered a problem 2 months in when our solicitor confirmed that she had heard nothing from the sellers solicitor. It became apparent that the seller hadn't actually instructed anyone. To find out if the seller was indeed still looking to sell we tried to contact Butters. We had the Alsager Branch Managers phone number and over the period of a month we rang him 57 times and emailed him 33 times. He replied once, a text message to say he was in a meeting and would ring us back. We rang head office many times and we were put through to the Concierge service, who advised they would pass the message on. Again we received no reply. We rang the Crewe branch dozens of times and again had no response. We finally managed to get hold of the area managers mobile number, who at least tried to help, but told us she couldn't make the Branch Manager answer his phone. This went on and on over the course of the next 6 months. We were lied to about the house over and over again by Butters, we would be told one thing but when we spoke to our solicitor we would find out it was a complete lie. We were told the seller had health issues and learning difficulties, we were then told she moved solicitor 3 times. We had to track the Branch Manager down in the street, he told me his phone hadn't been working for the last few months, and obvious lie that a 16 year old would have been ashamed of. This was a Friday afternoon, he told me he would be in contact first thing on Monday morning. Again we heard nothing and had no response all the following two weeks. We later found out he'd gone on holiday and never had the intention to ring us. If an appropriate house within the area had come up within this time, naturally we would have pulled out of the purchase, but as we liked the house and the area we reluctantly carried on with the purchase.All in all, the process took 11 months to purchase a house that had no chain. And although we appreciate the seller may have had her difficulties, Butters John Bee offered her no support and were continually difficult, dismissive and rude to us. When the sale finally went through we never had an apology for the time they ghosted us, just excuses and passing the blame onto the seller. It became a running joke around Alsager how bad they have become. It seems like most people have had similar issues with Butters John Bee, and I would recommend everyone to avoid as much as possible.EDIT. In response to your reply...1. We purchased the property in August 2021 not August 2020.2. I sent an email months ago to the email address you've posted and as I expected I received no reply. Hence why I've posted this on a public platform.3. It was not just the branch manager that was the issue, as I've mentioned the entire communication process was awful.

Andrew · 28 June 2022

★★★★★ 5/5

Google

A big thank you to Reuben with helping to purchase our new home in Sandbach excellent service and communication from BJB Sandbach

Gareth · 13 June 2023