Butters John Bee reviews

★★★★★ 1/5

Trustpilot

Disgraceful is all i can advise

Disgraceful is all i can advise. Arranged an appointment to view a house, received a phone call at 12.01 pm to see if i could change the appointment from 15.30 to 16.00. Arrived at the house to see the estate agent leaving with another viewer, both got in their cars and left and yes, the estate agent did see me pull up. Waited 10 mins and then noticed a sold sign in the garden. Called the estate agents who advised the house had been sold earlier in the day & one of his colleagues should have called me!

Mrs · 25 August 2026

★★★★★ 1/5

Trustpilot

Don't trust these people especially…

Don't trust these people especially James keeble this guy doesn't work for the seller but lies to you about house prices and lies about discounts lies about everything don't trust them at all. James would say one thing then when confronted he would lie and say he never did we recorded his lies. We thinking of suing them as he worked with the buyer to make sure to push our price down as he new we are living in the USA. Jacob and James worked together to talk lies and to get the price down. Unfortunately we did fall into his con. We all think his been paid under the table as we have recording text messages emails but he denies everything. Please people stay away

Thomas · 21 August 2026

★★★★★ 5/5

Google

I can't fault BJB one bit. They valued my property at a good price, sold the property at the asking price within a fortnight and were there every step of the way. That included the loss of mother and were sympathetic and sensitive. They kept me informed every single step of the way and their marketing information for the property far surpassed anybody else. Special mention to Ryan and Natasha who were my contacts in the Sandbach office, and were a total support.

Una · 17 December 2025

★★★★★ 5/5

Trustpilot

landlord and

So I’m a landlord and wanted to sort something out. The first agent who I talked to informed me to leave it with her and she will get back to me around the 24 hour mark, whilst knowing she will be leaving for annual leave the next day! I had been phoning for a week and trying to chase up with no luck until I had a chat with another agent Abu who not only managed to have my issue sorted the very same day but was considerate and listened to my concerns. He also updated via phone as well as email to ensure I received an update asap. Thank you Abu for all your assistance!

Halima · 31 July 2026

★★★★★ 1/5

Trustpilot

We are not a customer of Butters John…

We are not a customer of Butters John Bee, we chose to sell our property with another recommended Congleton Estate Agent. Despite having no recent contact requesting any assistance from this company we have had FOURTEEN calls in the last two months soliciting us to cancel with our existing agents and give them the opportunity to sell the property. Despite having a call yesterday again from them where we told them the property is sold we received another call today, unbelievable. We are taking advice and have been told to report them to the Property Ombudsman for harassment and unprofessional conduct. Be warned! We have put one star on this review because we can’t give a negative score.

Mr · 19 June 2026

★★★★★ 5/5

Google

A special mention to Ryan for all the hard work he’s put in for me over the last 12-18 months. Ryan has continued to help me build my lettings portfolio and gave absolutely sound advice for residential lets across the Cheshire region! Big thanks!

Leslie · 17 December 2025

★★★★★ 5/5

Google

All of the staff in the Sandbach branch are friendly and helpful, but Rob Hubbard looked after my purchase from start to finish and he was an absolute pleasure to deal. Always happy and smiling as well as being very responsive and helpful with any questions I had throughout the whole process especially when liaising between solicitors when things were stalling on their sides. Rob is a real credit to both Butters John Bee and the Sandbach branch and I would highly recommend him.

Thebeardedscot · 20 October 2024

★★★★★ 5/5

Google

From making our viewing appointment, viewing the property and making an offer Natasha Forsyth at BJB Sandbach has been totally professional. Polite, personable, courteous, informative, knowledgeable and above all kind. This is an emotional move for me having recently lost my mum. This also goes for the other members of the team we have dealt with over the past 2 weeks - from answering the phone promptly to passing on messages clearly and concisely, this has all added to our experience. We would not hesitate to recommend BJB Sandbach and thank ALL the staff for making ours such a positive experience.

Kathy · 9 October 2024

★★★★★ 5/5

Google

Right from the initial enquiry and viewing my husband and I felt totally at ease with Tamega Ribeiro at the Sandbach branch. She was very professional, approachable and supportive with knowledge linked with our queries. As a family we engaged in many viewings of our new home and Tamega always welcomed our thoughts and shared our excitement for our purchase. Nothing was to much trouble at all, she talked through documents with us, provided print outs, forwarded lots of emails for us containing queries and replies. With a smiley friendly aura, we found it a pleasure to work with Tamega and we can't express just how grateful we are for all of your help and support, not to mention putting up with us all on frequent occasions 😁

Danielle · 17 February 2026

★★★★★ 1/5

Trustpilot

So bad its frightening

So, you decided tp go with a new agency only to find that the agency who were so excited and promised so much were list as bad as the rest, Thats Butters John Bee Northwich. Today is a week since signing up and still no board outside and thats after three calls asking where it is and given excuse after excuse. Friday last week they go live online without informing me and without getting my approval for the pictures, some of which do no justice what so ever. Today, I speak via phone to Ed at the Northwich branch who tells me that an automated email was sent informing me of being live on line, er no it was'nt. Then ask about property owners approving pictures for online again, Ed states that he will need to check the policy and get back to me!!!!!! Thursday last week when my confidence was sliding I ask that the branch manager speaks with me but no conversation takes place. Today I ask to speak with Emily Wheat the MD of Butters John Bee only to be met with the response 'I can help you' when I have made it clear what i want. Butters John Bee take the universaly bad reputation of estate agencies to a differant level. Within the next two days a mock Butters john Bee board will appear outside my house advising not to use them under any circumstances. As a media owner, it is also my intention to flood social media etc with this issue. Please, Please beware and do not use Butters John Bee Northwich of indeed anywhere.

Stewart · 17 September 2025

★★★★★ 5/5

Trustpilot

Cant fault them!

I had an exceptional experience with Butters John Bee! From start to finish, their professionalism and dedication to customer service were evident. The team was incredibly knowledgeable and responsive, making the entire process of buying a home smooth and stress-free.The staff were friendly and always available to answer any questions I had. They kept me informed at every stage and provided valuable advice that helped me make the best decisions. Their local market expertise was impressive, and I felt confident that I was in good hands.The property viewing was well-organized, and they went above and beyond to accommodate my schedule. When it came to negotiations, they were firm yet fair, ensuring that both parties were satisfied with the outcome.Overall, I highly recommend Butters John Bee to anyone looking to buy or sell a property. Their commitment to excellence and customer satisfaction is truly commendable. Thank you, Butters John Bee, for helping me find my dream home! Special thanks to Kristina for all your help.

Emily · 28 May 2024

★★★★★ 1/5

Trustpilot

We bought from Cannock branch last…

We bought from Cannock branch last year. I found communication with them poor, when putting offers in they were not getting back to us to say if offer had been declined or accepted, I only found out if I chased. Once our offer was accepted, the advert stayed online, for sale for two months after. The advert was in the window of the shop up until a month before we moved in. We later discovered they had a special agreement with the seller that they would leave it live just incase they had a better offer. Disgraceful behaviour and very immoral. We’ve moved and happy now but I would encourage others to not deal with them.

Bev · 5 September 2026

★★★★★ 5/5

Google

Recently completed on a house with Tam as our point of contact at BJB. Tam arranged a viewing the day of request, was prompt, smiley and knew the answers to all of our questions. Was almost always available for communication and if she was at a viewing then there was always someone in the office who knew about our account and could help out. Thank you Tam and team! Best, Rosie and Kieran

Rosie · 17 August 2024

★★★★★ 5/5

Google

In April, I finally began my house hunting journey to find my first home. As a first time buyer and doing it on my own, i’m sure many would agree that this can be a daunting process. Tam has been so friendly and helpful, and quite honestly a pleasure to deal with for my house hunting journey. She will always respond to my enquiries in a timely manner and follow-up with me where required. Thank you, Tam!

Steph · 22 May 2024

★★★★★ 5/5

Trustpilot

Fantastic service from Tam and Team

Recently completed on a house with Tam as our point of contact at BJB. Tam arranged a viewing the day of request, was prompt, smiley and knew the answers to all of our questions. Was almost always available for communication and if she was at a viewing then there was always someone in the office who knew about our account and could help out. Thank you Tam and team! Best, Rosie and Kieran

Rosie · 31 July 2024

★★★★★ 5/5

Google

We are a family downsizing and have not been in the housing market for 25 years. The last 6 months has been like going back to school so much has changed. Until this week just gone. Natasha from Butters John Bee, has taken us back to a time when service to the customer was paramount. We have spoke and dealt with many of her rival companies and they don't come close to this lady's attention to their prospective clients. Informative, honest and intuitive to our wants/needs, we hope that this becomes fruitful for both of us. And if doesn't, it won't be for the lack of effort! So we pay it forward, and thanks Natasha....

Daddy · 14 March 2024

★★★★★ 5/5

Google

Would just like to say Natasha is a credit to your company. She was easy to talk to. We felt very comfortable in her presence she wasn't at all pushy land she took time out to talk to us about the area and recommended other places that might be of interest.. Natasha is a lovely friendly genuine lady and was a pleasure meeting her. Thankyou for your time. Marcia & Sean

Marcia · 21 August 2024

★★★★★ 5/5

Google

Ryan was a great help valuing our property and laying out the marketing approach for a successful sale. Made a potentially stressful process easy! Thank you

Samantha · 18 January 2026

★★★★★ 5/5

Google

Jess was outstanding from minute one of our meeting. She listened to our wants/needs and together with her expertise worked out the best solutions for us. Jess has brilliant people skills and we felt very comfortable talking with her about our plans for the future. Jess went above and beyond and by the time she left it was like talking to a friend. I have 100% trust in her going forward on the next step of our journey. I must also say that I worked with BJB not so long ago on a previous property sale and the whole team were exemplary and I would throughly recommend.

Ben · 13 February 2024

★★★★★ 5/5

Google

I have had a great experience with BJB Sandbach. BJB were the agent for the house we have bought and Suzanne was professional and consistent throughout. The chain unfortunately hit a number of bumps and delays and Suzanne was the driving force within the chain, moving information, highlighting key dates and keeping the chain in one piece which felt highly unlikely at points. Also, a thank you to Melissa for her assistance throughout and for the understanding and care from all the team at BJB to get us into our new home! We would definitely use BJB as a selling agent if moving again

Erin · 14 January 2024

★★★★★ 5/5

Google

Thanks to Ryan for the advice about marketing my home, he was the most helpful agent to me and deserves a big credit for his service and communication.

Auremas · 17 December 2025

★★★★★ 5/5

Google

Butters John Bee have been hugely helpful and proactive in the process of finding and moving home. From informing us of a re-listing of a house we had previously shown interest in, through to chasing up awkward solicitors and keeping us informed of progress. Special mention to Claire, whose communication, chasing of information from third parties and quick feedback has undoubtedly shaved weeks off the process. And also for putting up with, and always answering with a happy tone, our constant questions.

Tris · 26 May 2025

★★★★★ 1/5

Trustpilot

Avoid using Butters John Bee

My partner and her brother recently sold their family home following the death of their Dad. The service provided by Butters John Bee was shockingly poor. The overvalued the property and protected their fee by using a fixed fee contract. When we renegotiated the fee they invoiced the higher fee on completion. Communication was poor. Not all viewings were advised. We had to request information re website activity. When an offer was accepted they sent a wholly inappropriate congratulatory email and repeated this on completion despite our complaint. They knew the family had been recently bereaved and that the sale was reluctant. Wf followed their complaints procedure and after a number of escalations received an offer of £150 and compensation which has been refused. They also sent a “Without Prejudice” letter suggesting we take the matter up with the relevant Ombudsman. A e-mail to the CEO,Paul Smith, was not replied to by him instead he passed it back to the senior person dealing with complaints. Butters John Bee are part of the SpicerHaart Group who also get very poor reviews.

Werner · 20 July 2026

★★★★★ 5/5

Trustpilot

Really impressed with Butters John Bee

Really impressed with Butters John Bee, in particular James Purvis- Turton whom came out to do a house valuation for us and was thorough and efficient. We were extremely happy with the service and would not hesitate to recommend to other people.

Kay · 9 May 2026