Butters John Bee Sandbach reviews

★★★★★ 5/5

Google

As a buyer, I found Natasha at Butters John Bee really helpful in our search for a property. Her communication was always great and she always went the extra mile to accommodate us. She was never pushy and always respectful and open in her approach. I wouldn’t hesitate in recommending others in using this estate agents.

Nadia · 10 April 2026

★★★★★ 4/5

Trustpilot

I had a very helpful experience because…

I had a very helpful experience because of the helpful and professional work from one of the Managers at BJB Hanley.Dominika handle my situation where my electricity had been cut off and she put my mind at peace and dealt with the matter swiftly.I also had another issue I needed help with due to a difficult Neighbor and that too was handled by Dominika with great care and sensitivity. I'm very grateful for all her hard work as she helped me massively and put my mind at ease and took a massive burden off my shoulders. Many Thanks Dominika.

Gary · 20 July 2023

★★★★★ 5/5

Trustpilot

Chloe was very professional

Chloe was very friendly, polite, and very professional. She is a very good listener and answered all the questions we had, and was always looking for the fastest and the best solution. She went that extra mile to help us, including walking in the snow. We were very impressed with her work ethic and professionalism.

Paul · 19 November 2024

★★★★★ 5/5

Google

I have been liasing with Natasha Forsyth at the Sandbatch office, who is very professional and clearly listened to, and understands my requirements. Natasha is actively working with her colleagues in other areas helping me to widen my search to fit in with my budget and needs. I hope after all her hard work and dedication, we are successful soon in finding my "forever" home!

Bernice · 6 June 2024

★★★★★ 5/5

Google

Amazing service, from beginning to end. Spent more time than other agents discussing putting the house on the market and gave honest valuations. Excellent at making sure only viewings took place by people in a position to buy and meet our requirements. Protected us from a very risky initial buyer that could have fallen through or dragged on too long. Then were outstanding during the offer being accepted to completion phase, communicated well between parties, always on the phone when I needed and when it came to the real crunch time of exchanging contracts, they did an excellent job. Special shout outs to George and Natasha from the Sandbach office. Thank you.

Kieran · 13 June 2023

★★★★★ 5/5

Google

We've just moved to Sandbach and bought our new home through Butters John Bee. We dealt with Natasha Forsyth who was an absolute delight. More often than not going above and beyond than she needed too. Nothing was too much trouble for Natasha even fitting us in for a viewing at very short notice. Through out the process Natasha kept us updated via emails and phone calls. Natasha is an absolute credit to BJB. Thank you very much for helping us buy our new home.

Heike · 13 June 2023

★★★★★ 5/5

Google

I have found Butters John Bee to be excellent. I have arranged a few viewings with them, and the communication has been so brilliant, that I feel compelled to leave this review now. I am living away from the area which I'd like to buy in; I had a viewing arranged for 1 week's time, and the property received an offer on it today. Natasha (Sandbach office) was aware of my situation, and managed to facilitate a virtual viewing on the same day - she was incredibly busy, but made time for me, and followed up before leaving work for the day. Natasha offered sterling advice and support, kindness, professionalism and was very knowledgeable. I have sent an email to confirm that I am putting an offer forward on the property. I'm *so* grateful for Natasha's kindness today. I've also received excellent communication from Reuben, who I believe works at the same branch. I wouldn't hesitate to use Butters John Bee's services if I was selling a property - they really do go above and beyond to ensure all interested parties have an opportunity to view the homes they are interested in. ***Editing my original review to confirm/state that the excellent service that I received carried on throughout. I had some issues with my solicitor (first case worker retired, second went on maternity leave). Natasha was an absolute superstar. She was "on it" all the time. Really lovely gift box when I collected the keys to our new home and a lovely card. I feel very fortunate that the seller of our home chose Butters John Bee. Outstanding!!

Alyson · 13 June 2023

★★★★★ 5/5

Google

Suzanne at Butters John Bee has been amazing! We bought a property advertised with BJB and Suzanne was super helpful all the way through, liaising with the housing company (it was shared ownership) and also with the Solicitors, being persistent on our behalf and ensuring we completed successfully. She really did go above and beyond to help us get into our new home - have never known an estate agent to do so much to assist - often doing much more than our solicitors did to move things on! Just brilliant - would definitely recommend.

Paula · 13 June 2023

★★★★★ 5/5

Google

We had the pleasure of purchasing our new home from Butters John Bee. Our Agent was Natasha and she was fabulous, she really helped us with negotiating dates, dealing with delays on the mortgage side and keeping the whole process on track. She kept us up to date with how everything was going. She was friendly and really easy to deal with, nothing was too much trouble. Although I hope this is our forever home and I wont need the services again I would definitely recommend Butters John Bee to others.

White · 13 June 2023

★★★★★ 5/5

Google

From the very start to the very end of the sale process, both Natasha and George were amazing. Nothing was ever too much hassle for them and they were both super friendly and helpful. Never had an issue contacting them and was kept up to date throughout the whole process. George was very efficient with the process of getting the house up for sale and Natasha was fantastic throughout the sale process. Could not fault anyone from Butters John Bees and would not hesitate to use them again or recommend to others. Thank you!

Lewis · 13 June 2023

★★★★★ 1/5

Trustpilot

As a buyer they are a complete…

As a buyer they are a complete nightmare CREWE branch. Try to get an appointment and they want you to wait 2 weeks till they can get all interested parties to do block viewings one would assume to start a bidding war. Do the sellers know they use these tactics? What do you have to do to buy a house through them? I have seen several properties that I know would suit but cant view. Same 2 years ago when both my daughter and I were moving to the area and buying separate properties. Constant obstacles to prevent viewing. Same now that I unfortunately need to move again. I dread seeing a property come on the market with BJB .No point in trying to explain away your AWUL SERVICE. So, after waiting the 2 weeks I arrive at the property at the appointed time and no Estate Agent. So, I phone the office and get transferred to an INDIAN CALL CENTRE who tells me to stay put the agent is. on their way. He will call the agent now and to stay till the agent calls me. Well, we waited 30 minutes and left having wasted the whole morning planning around this appointment. One week on, still waiting for phone call.So, PAUL ROSCOE, if your commitment is to your sellers you are doing them a great DISSERVICE if a committed buyer cannot get to view their property. And you provide a free service to buyers????? What service. There is no service. No matter, I will contact sellers directly from now on to let them know how you DONT sell their property. As a buyer, do you think I can continually wait around for weeks on end whilst you try to create a budding frenzy.. Not a chance. Such a pity that people dont sell their homes every day so they have no idea what a trap they are falling into when they sign up for your awful service.

Boo · 10 June 2023

★★★★★ 5/5

Trustpilot

BJB Winsford

I recently had the pleasure of working with Pat and the rest of the team at Butters John Bee Winsford, and I couldn't be happier with the service they provided. From the moment I got in touch with them, I was met with professionalism, attentiveness, and a genuine desire to help me find the perfect house. I am delighted to write this review and express my gratitude for their outstanding assistance.Pat, has been an exceptional agent and helped me with the purchase from start to finish. The team’s knowledge of the local housing market was extensive, and they listened attentively to my requirements, making sure they understood my needs and preferences. They were patient with my questions and concerns, always providing honest and insightful answers. I truly felt that they had my best interests at heart throughout the entire process.The entire team at Butters John Bee worked seamlessly to ensure a smooth experience. They were quick to respond to my inquiries, provided regular updates on new listings, and promptly scheduled viewings that aligned with my busy schedule. Their dedication and commitment were evident in every interaction, making the house-hunting process enjoyable and stress-free. When it came time to negotiate and finalize the purchase, Pat and the team demonstrated excellent negotiation skills, ensuring that I secured a fair deal. Thanks for helping me find my first home.

Shel · 6 June 2023

★★★★★ 1/5

Trustpilot

Damaged my property and aren't interested.

Caused damage to my property because, when putting up their sign, were too lazy to put it in the ground. It was easier just to attach it to, and destroy, an exterior light. Asked a simple question of "I can have the original installer fix it, or would you like to" and no response. I guess they wanted option C-do nothing. Sort yourselves out. It doesn't take a week to say "yes please arrange for the repair for the damage we caused" or "we will contact the installer directly to arrange for a repair for the damage we caused". I called and emailed and received no response to this question ^^ EDIT: To the dismissive attitude from the Branch Partner, it isn't acceptable to say "we are waiting on the party who put the board up". Of course they will keep you waiting a long time because you are asking them for money and they are also not capable of putting a simple wooden post in the ground, so why you want them messing with electricity is beyond me. Why don't you fix the damage (as an estate agent who offers a managed service for landlords, you will have a list of tradesmen already) instead of passing it off to people who clearly couldn't care less before, and will care even less now you are asking them for money. You only pick up the phone when you can make money, which is fine, but, when its your mistake, you aren't at all interested. I would ask how damage looks on a property you are supposed to be trying to sell, but somebody else will be trying to sell it, not yourselves, after this experience. EDIT 2: quote from Branch manager's email: "He will be getting the repair done either Thursday/Friday this week". As of Friday 18:58 no contact. At this point I decided to prematurely end my agreement with Butters John Bee. Other estate agents charge lower commission and don't mess people around like this. EDIT 3: Within one day I arranged for a repair myself and I am awaiting reimbursement: no interest in doing it. Please take note anyone who wishes to consider using them-we are coming up to three full weeks of this issue and they are not interested. They are petty enough to take three weeks to deal with something that could be dealt with within one day. This is how they treat customers when have power-petty.

Lyrren · 19 May 2026

★★★★★ 5/5

Google

We just moved into our new home that we bought through Butters John Bee and we could not thank Natasha enough for her help and support throughout the whole process. We viewed a couple houses through her until we found the one and throughout the whole process she kept us updated with everything that was going on and helped put pressure on our solicitors to get things done more quickly when the time came. Thank you Natasha for everything!

Hannah · 13 June 2023

★★★★★ 1/5

Trustpilot

Absolutely unacceptable experience.

Absolutely unacceptable experience. We were pressured into paying a holding deposit on the day of the viewing after being strongly led to believe the property would be secured if we paid immediately. No proper checks were carried out beforehand, and no questions were asked about credit history prior to taking our money. During the application, we were fully transparent about adverse credit. Despite this, we were later told the application had been declined due to referencing however, this decision was communicated before the referencing process had even been completed, which raises serious concerns about how decisions are actually being made. When challenged, no clear or specific reason has been provided. GDPR has been used as a blanket excuse to avoid giving even a basic explanation, which is not acceptable. To make matters worse, they are now attempting to retain the holding deposit despite no false or misleading information being provided. This feels completely unjustified. Overall, the process was rushed, misleading, and lacked transparency from start to finish. Based on our experience, we would strongly caution others before paying any holding deposit without getting everything clearly confirmed in writing first.

Katie · 27 April 2026

★★★★★ 5/5

Trustpilot

Quick Response to an emergency by Claire Jinx

On the 22 December 2022 I was telehoned to be informed that the property that I Let in Shavington Cheshire had suffered from flooding due to a burst water pipe.Claire Jinx has been most helpful in arranging help at the property, liasing with contractors,liasing with the insurance company and Cheshire East Council. Considering this was taking place over the Christmas / New Year period. I have been most grateful for this assistance especially as I live 200 miles away in Devon and cannot just "hop in the car and pop round the corner "Many thanks Claire,David Killer

David · 10 February 2023

★★★★★ 5/5

Trustpilot

Valuation

I contacted butters John bee for a valuation for probate purposes and I spoke to a very nice man called Ryan Cheetham this morning 30/09/2024 and true to his word Ryan said he would email me a letter with the valuation which he did in the same afternoon thank you Ryan very impressed

Susan · 30 September 2024

★★★★★ 1/5

Trustpilot

Double glazing sales tactics. Waste of everyone’s time.

I rang this afternoon asking for a rough price % to market my house. I was told by the boy that it didn’t work like that and he needed to book a visit and valuation before I could have a price. I didn’t realise that butters had dragged themselves down to the level of a double glazing salesman who once in your house just won’t leave until you have signed on the dotted line. Two other local agents gave me a % price immediately over the phone, so I went with them. First question when buying a service. Roughly how much is it going to cost please?

Darren · 15 April 2026

★★★★★ 5/5

Trustpilot

Recognition of professionalism

To whom it may concern, I wish to recognise the professionalism of Megan Pugh in managing the letting requirements a new tenancy for an apartment owned by me in Leek, Staffordshire. Megan's commitment and methodical approach was evident from the outset and her efforts provided me a level of confidence that matters were being handled in a meaningful and effective manner. I would have no hesitation in recommending Megan and her colleagues to other property owners.

Peter · 15 May 2026

★★★★★ 5/5

Trustpilot

When I had to market my mums house I…

When I had to market my mums house I knew BJB would be the agents I would use , my first contact was George, he came to the house and explained everything clearly , he was patient while I asked questions and understood i was grieving , Suzanne was also very efficient and kept me up to date with progress , viewings offers etc and answered all my questions when needed , very smooth and stress free …. Very happy with the service thank you bjb …. Miss bradburn

Leanne · 6 December 2022

★★★★★ 5/5

Trustpilot

Suzanne at Sandbach is super!

We had a tricky time buying houses this year and it has been a very long process for us however from start to finish Suzanne at BJB in Sandbach has been wonderful. She has been easy to contact, has dealt with enquiries that we had quickly and has chased both the solicitors non stop to ensure the transaction went through as quickly as possible. We couldn’t have asked for a better estate agent - thank you Suzanne. You were great, you’ve been the best estate agent we’ve come across in the many we’ve spoken to/dealt with this year. Thank you again!

Catherine · 18 November 2022

★★★★★ 5/5

Google

Robert was waiting for me at my viewing. He was very professional, enthusiastic and friendly giving me time to view the property without me feeling rushed as I have done with other estate agents. I know he is new to his role but I feel he is suited to it and will be very successful. An asset to BJB.

Mandy · 13 May 2024

★★★★★ 5/5

Google

Ryan Cheetham is excellent. He’s been really good over the years

Mark · 26 December 2025

★★★★★ 1/5

Trustpilot

Horrendous!!!!

A dreadful experience. I am a landlord, and was gobsmacked at the fees these clowns charged for their services. I have been charged £60 and £90 by two other agents to serve a section 13 advising of a rent increase.( a one page downloadable form which requires the insertion of a couple of names and addresses on along with the proposed rent increase. BKB's fee for this service?? £250!!!!!!! based on this and their overall very poor communication skills and speed with which they act on instructions, (snails pace) I have decided to remove my property from their management, once I have paid their extortionate six weeks rent plus VAT severance fee. They really should be out out of business.

Nickie · 26 March 2026