Butters John Bee reviews

★★★★★ 5/5

Google

I have dealt with Ryan Cheetham on many occasion and he’s always top notch. His commitment is honourable and deserves this praise. Well done Mr Cheetham.

Harry · 26 December 2025

★★★★★ 1/5

Trustpilot

Unprofessional

My property is for sale with another agent but BJB has obtained my private personal information, mobile number & address and has bombarded me with constant voicemails in an attempt to poach my home sale, saying they have a buyer. I have over 20 cold call voicemails from different BJB staff across a number of BJB offices - absolutely disgusting practice. I will raise formal report to TPS. Would give no stars and posting review to warn others of its underhand, unprofessional practices.

Sandhu · 15 July 2026

★★★★★ 1/5

Trustpilot

If i could give zero stars

If i could give zero stars, i would. Left with blocked toilet drain for months. Kept asking if we had put something we shouldn't have down the toilet, despite having lived there for many years and never having that problem. Served section 21 notice just before new legislation came out in May. House still not up for rent or sale. When we found somewhere else to live, sent our notice via email and signed for letter. Tried to tell us not received. We vacated the property we were told the deposit would be released within 7 days. Several weeks later and still chasing. Told there was an admin issue and needed our bank details. My husband handed over personally in branch as did not want to send via unsecure email. Told a week later that they had still not received, by same person they were handed to!!! Very incompetent and uncaring branch!? Philosophy from above seems to be to just replenish staff instead of investing in the ones they already have. They obviously have unrealistic expectations of them!

Mrs · 11 July 2026

★★★★★ 5/5

Trustpilot

Lleyton was brilliant from start to…

Lleyton was brilliant from start to finsh. He found a suitable property for us, got us in to view very quickly, and answered all of our questions.

Bradley · 12 August 2026

★★★★★ 5/5

Google

A very courteous and helpful valuation meeting at a difficult time in the family. Ryan Cheetham was very helpful and professional. Would recommend.

Barbara · 11 January 2026

★★★★★ 1/5

Trustpilot

Was a tenant for an extremely long…

Was a tenant for an extremely long time. Service has been poor all the way through. Their values are more for the landlord than looking after the tenant. Landlord a completely unreasonable. No maintainance done on the property. Same carpets and bathroom and kitchen after 17 years and is now refusing my deposit. Absolute joke. Just a money grabber he doesn't care about his tenants. He wouldn't allow us to make adaptions for my husband with MND we have suffered for the last 2 years since his diagnosis where my husband has not been able to go and use the upstairs bathroom because he is wheelchair bound. And had no way of getting him up there its an abuse of himan rights. Absolutely disgusting. I won't name them because I am not going to be held for slander. No compassion or empathy what's so ever. To say im angry is an understatement.

Mr · 1 July 2026

★★★★★ 5/5

Google

Finally, after the two long years, we found our dream home which was on the market with BJB Sandbach. From the initial contact to view the house, to exchanging contracts, the team have been amazing. However, notable thanks and recognition has to be with Natasha who has supported us and ensured the sale went through. Her attention to detail and ability to cut through the communication noise is nothing short of incredible. Huge thank you Natasha and all at BJB Sandbach for everything! Kirsty and family.

K · 16 October 2023

★★★★★ 5/5

Google

Tam has been fantastic, all the way through this journey. She’s made us feel like we’re her only clients and that we’re her main priority. Although ever professional, she has still been excited with us when are offer was accepted. She’s is brilliant at her job, clearly loves what she does and that shine through! Can’t thank her enough for helping us secure our forever home

Meagan · 25 July 2024

★★★★★ 5/5

Trustpilot

Claire Herety always goes that extra…

Claire Herety always goes that extra mile to assist with moving my transactions forward to completion. I would be lost without her. Thank you Claire for always going above and beyond your duty.

Kat · 18 June 2026

★★★★★ 5/5

Trustpilot

Excellent service

Dealt with the sales team in Hanley and the team in Crewe, who handle things when sales have been agreed. Can’t fault them at all. Extremely helpful throughout, and very supportive when having issues with the dodgy Estate Agent handling the sale of my Mum’s house.

Customer · 7 March 2026

★★★★★ 5/5

Google

Butters John Bee have been incredible from start to finish. We sold and purchased through Butters and they were both professional and friendly throughout. We didn't have the easiest of journeys due to other aspects of the sale and purchase but Butters John Bee always made sure we stayed on track and got the completions done. I really can't thank them enough I would 110% recommend Butters John Bee, plus a special thank you to George, Natasha and Suzanne who were the main agents we worked with.

Rachel · 16 September 2023

★★★★★ 5/5

Google

Natasha has been incredible from the point of offer to completion. She's been so great with communication between us and our sellers, she's always been quick to get back to us with any questions or queries and always kept us in the loop. I couldn't recommend her enough. I would definitely come back to Natasha in future!

Natalie · 26 November 2024

★★★★★ 5/5

Google

Rob at Butters John Bee was very helpful and gave me a lot of advice regarding the housing market. He answered all questions asked, was very professional and polite. Rob only had my best interests in mind even after deciding his branch was a little far. I would highly recommend Rob for his knowledge, support and professionalism

William · 19 November 2024

★★★★★ 5/5

Google

Suzanne at Butters John Bee has been amazing! We bought a property advertised with BJB and Suzanne was super helpful all the way through, liaising with the housing company (it was shared ownership) and also with the Solicitors, being persistent on our behalf and ensuring we completed successfully. She really did go above and beyond to help us get into our new home - have never known an estate agent to do so much to assist - often doing much more than our solicitors did to move things on! Just brilliant - would definitely recommend.

Paula · 25 August 2023

★★★★★ 5/5

Google

On Friday our sale and purchase completed and we couldn’t be happier we chose Butters John Bee to handle our sale. The valuation we received from Mark was accurate and confident; he then took fabulous photos of our home for the listing! Melissa took care of us from here and what a precise job she did! Her knowledge and experience coupled with her professionalism ensured she was informing us and our buyer, every step of the way. We’ve been impressed with the detail she could give us; advising who to call and how to approach each stage of the process. Thank you team BJB! Can’t recommend you highly enough!

Danielle · 17 August 2023

★★★★★ 5/5

Google

As a buyer, I found Natasha at Butters John Bee really helpful in our search for a property. Her communication was always great and she always went the extra mile to accommodate us. She was never pushy and always respectful and open in her approach. I wouldn’t hesitate in recommending others in using this estate agents.

Nadia · 10 April 2026

★★★★★ 4/5

Trustpilot

I had a very helpful experience because…

I had a very helpful experience because of the helpful and professional work from one of the Managers at BJB Hanley.Dominika handle my situation where my electricity had been cut off and she put my mind at peace and dealt with the matter swiftly.I also had another issue I needed help with due to a difficult Neighbor and that too was handled by Dominika with great care and sensitivity. I'm very grateful for all her hard work as she helped me massively and put my mind at ease and took a massive burden off my shoulders. Many Thanks Dominika.

Gary · 20 July 2023

★★★★★ 5/5

Trustpilot

Chloe was very professional

Chloe was very friendly, polite, and very professional. She is a very good listener and answered all the questions we had, and was always looking for the fastest and the best solution. She went that extra mile to help us, including walking in the snow. We were very impressed with her work ethic and professionalism.

Paul · 19 November 2024

★★★★★ 5/5

Google

I have been liasing with Natasha Forsyth at the Sandbatch office, who is very professional and clearly listened to, and understands my requirements. Natasha is actively working with her colleagues in other areas helping me to widen my search to fit in with my budget and needs. I hope after all her hard work and dedication, we are successful soon in finding my "forever" home!

Bernice · 6 June 2024

★★★★★ 5/5

Trustpilot

Selling a house can be incredibly…

Selling a house can be incredibly stressful, but Amy made the entire experience so much easier for us from start to finish.

Mrs · 4 August 2026

★★★★★ 5/5

Google

Amazing service, from beginning to end. Spent more time than other agents discussing putting the house on the market and gave honest valuations. Excellent at making sure only viewings took place by people in a position to buy and meet our requirements. Protected us from a very risky initial buyer that could have fallen through or dragged on too long. Then were outstanding during the offer being accepted to completion phase, communicated well between parties, always on the phone when I needed and when it came to the real crunch time of exchanging contracts, they did an excellent job. Special shout outs to George and Natasha from the Sandbach office. Thank you.

Kieran · 13 June 2023

★★★★★ 5/5

Google

We've just moved to Sandbach and bought our new home through Butters John Bee. We dealt with Natasha Forsyth who was an absolute delight. More often than not going above and beyond than she needed too. Nothing was too much trouble for Natasha even fitting us in for a viewing at very short notice. Through out the process Natasha kept us updated via emails and phone calls. Natasha is an absolute credit to BJB. Thank you very much for helping us buy our new home.

Heike · 13 June 2023

★★★★★ 5/5

Google

I have found Butters John Bee to be excellent. I have arranged a few viewings with them, and the communication has been so brilliant, that I feel compelled to leave this review now. I am living away from the area which I'd like to buy in; I had a viewing arranged for 1 week's time, and the property received an offer on it today. Natasha (Sandbach office) was aware of my situation, and managed to facilitate a virtual viewing on the same day - she was incredibly busy, but made time for me, and followed up before leaving work for the day. Natasha offered sterling advice and support, kindness, professionalism and was very knowledgeable. I have sent an email to confirm that I am putting an offer forward on the property. I'm *so* grateful for Natasha's kindness today. I've also received excellent communication from Reuben, who I believe works at the same branch. I wouldn't hesitate to use Butters John Bee's services if I was selling a property - they really do go above and beyond to ensure all interested parties have an opportunity to view the homes they are interested in. ***Editing my original review to confirm/state that the excellent service that I received carried on throughout. I had some issues with my solicitor (first case worker retired, second went on maternity leave). Natasha was an absolute superstar. She was "on it" all the time. Really lovely gift box when I collected the keys to our new home and a lovely card. I feel very fortunate that the seller of our home chose Butters John Bee. Outstanding!!

Alyson · 13 June 2023

★★★★★ 5/5

Google

Suzanne at Butters John Bee has been amazing! We bought a property advertised with BJB and Suzanne was super helpful all the way through, liaising with the housing company (it was shared ownership) and also with the Solicitors, being persistent on our behalf and ensuring we completed successfully. She really did go above and beyond to help us get into our new home - have never known an estate agent to do so much to assist - often doing much more than our solicitors did to move things on! Just brilliant - would definitely recommend.

Paula · 13 June 2023