Trusted Agent profile · Sandbach
★★★★★
1,306 reviews across 2 platforms
27 High Street, Sandbach, CW11 1AH
Butters John Bee's office in Sandbach, at 27 High Street, is rated 4.3 out of 5 across 1,306 reviews on two platforms, including 268 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Butters John Bee won in 2026.
The Trusted Agent 2026 results for Butters John Bee, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Sandbach office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst time dealt with butter John's bee…
First time dealt with butter John's bee and I must say i was very impressed . I purchased a property without any hassle . Special thanks to Georgia Johnson for always responding to my emails and my enquires. Many thanks guys.
Hi,Thank you for taking the time to leave us a great review about your experience with us!
5/5
TrustpilotJenna stelfox was magical all the way…
Jenna stelfox was magical all the way through our property search. She understood our situation from the start and was so helpful in everything she did for us. Although we didn't pick winsford as a place to settle we will definitely be keeping her in mind if we need somewhere nearby. Thank you Jenna!
Dear Daisy, Thank you for your lovely feedback about Jenna. I means a lot that you took the time to provide us with this. I am really pleased to hear how happy you are with the service that Jenna provided. Kind Regards, Rebekka GillLettings Manager
5/5
TrustpilotButters John Bee Winsford 👍
I think I’ve probably mithered these people more than most, especially Layla and tresa in finding a new property. I would like to thank them for there time and “patience” after finding a house that suits all our very long list of needs.“I would like to take this opportunity to thank all the team”!
Dear Carl, Thank you for leaving such great and detailed feedback about your experience with butters john bee Winsford estate agents. We hope to see you soon!
5/5
GoogleGreat service from start to finish. Used then to sell my parent's home. Big thanks to Natasha, Rueben and Mark (who remembered selling it to them 16 years previously!). Would recommend.
We really appreciate your review - thank you so much. Best wishes Natasha and the rest of the BJB Sandbach team.
1/5
TrustpilotAvoid! Use someone else in Creae
Avoid!Trying to purchase a property, made an offer within 1 hour of viewing and waiting nearly a week for feedback when we have to be chasing. I would not trust these people to sell my house if they dont go back to buyers.This is aimed at the Crewe branch specifically. Never answer the phone or emails.Update - the manager did reach out to say he was off today and would contact tomorrow as per complaints procedure- guess what no contact. Not even an apology from him or even his director. Shambles
Rob thank you for your feedback, I understand the branch manager has responded directly with you personally and you are engaged in conversation over any further requirements.
5/5
TrustpilotSophie
I would like to thank Sophie for her kind and professional approach, when organizing a viewing for me. I would always reconnend her. Thank you 🙂
Thank you for your kind review for Sophie . Please do not hesitate if we can be of any further assistance. from the Butters John Bee Winsford Sales Team
1/5
Trustpilot3 months of a sale only at week 1 due to Butters
Aweful, Trustpilot has 3.6 reviews Crewe 2.6. I wouldn,t recommend Butters for Shared Ownership properties, they have caused a March to May sale only to be at the 1st week stage of applying. Advised me the buyers had past at the start, but hadn,t, 3rd month still haven,t. I gave them a months head start before my purchase. They haven,t completed the necessary proof after the 3rd month, caused stress beyond belief, ignored calls chasing, never returned my calls week after week, until I witheld my number then answered, incompetant ruining my sale, my purchase and created costs I wouldn,t have occurred if they had got their facts right, to leave my sale 3 months having done nothing, and the Manager never gets involved to apologise or put right. I even received an email one Friday night at 9pm after several weeks of the sale stating that they had taken my house off the market inbetween the sale, the next day Gary the Manager emailed ignore it it,s an error, no apology to the stress I had at 9pm. The Housing association said they dont send the correct ID or finances after the 3rd month Ive done in 2days my end for 4 houses. I've never known an estate agents like them. They have caused me hell. Their Alsager branch also ruined my mum's sale after 15weeks their Manager Amy on me chasing said "theres no rules on how long a property takes" rude, unhelpful and we are still in our houses due to them, it hasn,t affected them, just our lives. They focus more on all their annual leaves. I've cancelled a holiday and courtcase due to stress with this agent having to do their job for them, they charge ridiculous costs to previous agents before and incompetetant for 3x the costs. It,s due to my determination thats gained the Housing association,s support to get this Agent to get their act together, but they still even now have not, after 3x the chances of getting them to "simply supply the correct proof of stage 1 week 1"!!!! Everyone I,ve told what I,m going through are appauled.They are affecting the buyer aswell as the seller.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
1/5
TrustpilotIncompetent estate agents
Incompetent estate agents. They don't ring you back or provide any confirmation by phone or email about offers being rejected. They're untruthful & dishonest. We were told we had to go through their broker to get a good chance of getting a mortgage as there were other offers. They then told the seller not to go with us and to go with another couple (who then pulled out and we were asked if we wanted to put an offer back on).Clearly chasing commission and primarily on the sellers side not the buyers. We wasted a ridiculous amount of time back and forth with them and got nowhere, I absolutely do not recommend you sell or buy here.
Hi,We're sorry to hear about your situation. This isn't the five star level of service we strive for. If you'd like to discuss this further, please email reviews@bjbmail.com with details and we will pass to the relevant team to investigate for you.Thank you
5/5
TrustpilotWe dealt with Charlotte at the Hanley…
We dealt with Charlotte at the Hanley office. We found her extremely heloful and easy to talk to. Would highly recommend for anyone looking to move house for the first time as we did. I had so many questions and Charlotte made sure I understood everything completely and made the whole process allot easier.
Hello Paige, thank you for your lovely 5* review and kind comments!
5/5
TrustpilotLiz Thompson superstar
Over the past few years medical circumstances have ment that finances have been very tight, thanks to the support and understanding of Liz Thompson my family kept a roof over their head . Thank you so much Liz it helped take a whole layer of stress out of a terrible situation
Hello Mary,Thank you for your review and such kind words. If we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
GoogleWhen buying our first property, we were kept well updated by Reuben and the team at Butters John Bee, if we ever decide to sell, we know where we'll go.
Thank you very much for your 5 star review, Hannah. It is greatly appreciated! All the best, Reuben and the BJB team.
5/5
GoogleVery swift communication during our purchase. Reuben was friendly and efficient. The only agency in Sandbach who we found were proactive in contacting us as buyers to discuss new properties.
Hello Mr Underwood, thank you very much for your kind comments. Your review is greatly appreciated. I hope you enjoy your new home! All the best, Reuben and the BJB team.
5/5
GoogleWe recently bought a property through Butters John Bee and we were extremely impressed. We dealt with Reuben and he helped us so much in driving the chain, without his invaluable input we would still be in our old house.PositiveResponsiveness
Thank you for your lovely review, Carmen. All the best! Reuben, BJB
5/5
TrustpilotGreat service
Great service. Georgina Johnson was very helpful and always there for any questions I had. Would definitely use these again 🙂
Hi Hayley, Thank you so much for leaving Georgina such a lovely review. Regards, Newcastle Sales.
5/5
TrustpilotI am very pleased with the service…
I am very pleased with the service recently received from Emma Sandland at your Crewe lettings office. She was very professional yet friendly. I will have no hesitation recommending her service and will use butters again once I have a property come available for rent. Thank you Emma regards Mr T .Crewe
Thank you for our 5 Star review Mr T. We are delighted that you are happy with the service that Emma has provided. Emma is a real credit to our team. We look forward to hearing from you soon so we are able to assist you further.Kind Regardsbjb
5/5
GoogleButters John Bee dealt with my house sale efficiently and Natasha Forsyth kept me informed at each stage and was a pleasure to deal with. Thank you BJB!
Thank you so much for the review Judith, it was a pleasure to help you and all the best for the future, Natasha and the rest of the team
5/5
GoogleRyan came out to provide us with an estimate the valuation of our home and advise on a potential project. Really informative and efficient.
Hi Ellie, thank you very much for leaving a review for me here, it is appreciated. My pleasure to visit yourselves and give you some more food for thought and financial viability. If I can assist any further at all in the future then please don't hesitate to let me know. Best wishes, Ryan at Butters John Bee Sandbach
5/5
GoogleA big thank you to George who introduced us to our property, and Ruben who went that extra mile. Wouldn’t hesitate to recommend the team at B.J.B. Thank you
Thank you for the kind review Chris, it was a pleasure to help you move. Best wishes George & Team
5/5
GoogleSold two houses with BJB Sandbach. all went to plan and many thanks for all the teams help especially George Rowlands and Rubin who were very helpful, thoroughly recommended.
Thank you for the kind review Steve, it was a pleasure to help you and the family sell the houses.
5/5
TrustpilotGreat Communication
We have some issues with our property which we have been renting, Danielle has been a great help throughout . Communication is good as is understanding of this issues . All issues have been solved as soon as has been possible even under the current Covid 19 situation.Thanks Danielle !
Hello Selina,Thank you for your review and kind words about Danielle, if we can help with anything else please don't hesitate to contact us.Kind regards, Rebekka GillLettings Branch Manager
5/5
TrustpilotI have just found a house to rent…
I have just found a house to rent through using this letting agent (Michael Ferris), from start to finish of me searching for a property, to me signing the paperwork, Michael has been professional and supportive throughout. He has made it very easy, from the online viewing which allowed me to see a very detailed, clear view of the property to the actual physical viewing. I didnt feel rushed, and he provided me with thorough information about the property and process. I am very happy with the service i received and would definitely recommend this agent to family amd friends. If i could give more than a 5 star review i would!
5/5
GoogleReally helpful and couldn't do enough to help us. Rueban was a star and was chasing buyers and sellers solicitors proactively. Can't thank him enough for all the help he gave us! Would definitely recommend them if you're moving.
Thank you so much for the feedback! Best wishes from Reuben and the BJB team.
5/5
TrustpilotReview from a very happy landlord:
I am a landlord and this is the second time I have rented my property through Butters John Bee. Michael Ferris from the lettings department was my contact at the Crewe office. From start to finish, the service has been faultless. Communication has been excellent, and all emails answered quickly and phone calls returned promptly. I'd like to say a big thank you to Michael and also to Corrie who have helped and guided me along the way. I have no hesitation in recommending the lettings department and have nothing but praise for Michael and Corrie. I will definitely be using Butters John Bee again to re-let the property when it next becomes vacant.
5/5
TrustpilotI can't thank Grace Thompson and team…
I can't thank Grace Thompson and team enough for all the help and support in these difficult times to get our perfect property, grace has had tears and worry from myself and put me at ease and went above and beyond from beginning till the end, absolutely great service
Dear Joanne, Thank you for your review about Grace, if we can help with anything else please do not hesitate to contact us. Kind regards, Rebekka GillLettings Branch Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Butters John Bee, Sandbach won Gold; Butters John Bee, Crewe won Platinum; Butters John Bee, Winsford won Platinum; Butters John Bee, Newcastle Under Lyme won Platinum; Butters John Bee, Stoke-On-Trent won Platinum; Butters John Bee, Congleton won Gold; Butters John Bee, Northwich won Gold; Butters John Bee, Stafford won Gold.
