King Saltdean reviews

★★★★★ 5/5

Google

Roland at King and Chasemore Peacehaven deserves to have a personal review! Having just moved into my first flat I was very nervous when I woke to discover a leak from above. A quick call to Roland gave me all the assurance I needed. He quickly and effectively dealt with matter, a plumber and electrician were sent out very quickly and I was kept update with the process, after all had been fixed Roland even called to check everything was as it should be. He is a real asset to to company, he knows his stuff and can get things sorted very quickly. I feel very confident in my home now thanks to such great support. Would highly recommend for first time and any renters to use this company with property management like this .

Twozzer · 1 November 2024

★★★★★ 5/5

Google

Professional at all times and went above and beyond to smooth the process of buying and selling property. Special thanks to Kelly and Susie for their exceptional support.

Jackie · 5 December 2024

★★★★★ 5/5

Google

Fantastic Lettings Agent - Highly Recommended! I cannot recommend King and Chasemore, Saltdean enough! From the very first interaction, their team was professional, approachable, and incredibly helpful. They made the entire process of finding and securing a property smooth and stress-free. Every question I had was answered promptly, and they went above and beyond to ensure I was well-informed every step of the way. What stood out most was their personal touch, they genuinely care about matching you with the perfect property and ensuring you feel at home from day one. Their expertise and dedication to providing a top-notch service made all the difference. If you're looking for a reliable, efficient, and friendly lettings agent, look no further. I’m absolutely delighted with the service I received and would not hesitate to use King and Chasemore again. Thank you for making this such a positive experience! Adel M

Adel · 24 September 2024

★★★★★ 1/5

Trustpilot

King & Chasemore Saltdean (Countrywide

King & Chasemore Saltdean (Countrywide Residential Lettings Ltd), disgraceful, dishonest, and a serious risk to landlords. This company should not be trusted with anyone’s property or money. My experience has been appalling from start to finish, and their handling of rent and complaints has been nothing short of scandalous. • Rent unlawfully withheld, My tenants paid rent in full, yet over £1,500 was withheld without explanation. Only a small fraction was ever passed to me. • Contradictory complaint responses, Their Stage 1 complaint response confirmed that funds were being held. Yet at Stage 2, senior executives stated that no funds were held “beyond 4th August.” This was false. On 15 September, their own Saltdean branch confirmed in writing that funds were still being held in Countrywide’s client account. • Misleading and inaccurate Final Response, Their final Stage 2 complaint response flatly denied holding rent, despite written evidence from their own Saltdean branch proving otherwise. This demonstrates either incompetence at the highest level, or deliberate misrepresentation. • Terrible service throughout, Emails ignored, phone calls not returned, and when I visited the Saltdean office in person I was told they were “too busy” to even read my email. Instead of resolving issues, they created confusion, delay, and financial loss. • Complaint process is a sham, Deadlines ignored, evidence brushed aside, and responses riddled with basic legal errors. At every stage Countrywide downplayed or denied the seriousness of their failures. Due to legal restrictions and sensitive information, I am not able to upload the documents I hold, but I wish I could, so everyone could see for themselves just how dishonest this company has been. Countrywide Residential Lettings Ltd, trading as King & Chasemore Saltdean, has shown itself to be unreliable, unprofessional, and dishonest. They mishandled rent, contradicted themselves at every level of complaint handling, and misled both me and my tenants. I have now escalated this to The Property Ombudsman and will be pursuing legal action to recover what is owed. For your own protection, avoid King & Chasemore Saltdean (Countrywide Residential Lettings Ltd) at all costs. They are a disgrace to the industry.

KHPR · 25 September 2025

★★★★★ 1/5

Google

Disgusting company with absolutely no care for their tenants or their tenants neighbours. Their propery has an ongoing leak and mould problem and they painted over it and let it out to a family with respiratory issues. My husband has had a …

Emette · 11 October 2025

★★★★★ 5/5

Google

Susie and the team at King & Chasemore Saltdean provided excellent customer service in a friendly, supportive and professional manner, that made my parent’s move to Saltdean much easier. I would highly recommend them… thanks

Peter · 22 March 2024

★★★★★ 5/5

Google

I recently moved to Saltdean and I had a great experience with Conor Hilton from Kings and Chasemore. They were professional, responsive, and made the letting process smooth and stress-free. Communication was clear throughout, and any issues were resolved promptly. Highly recommend their services!

Amina · 15 September 2025

★★★★★ 5/5

Google

We bought a house through King and Cahsemore with Kelly as our letting agent. She really went out of her way from showing us the property and all through the winding road to getting the keys. She chased whom needed to be chased and explained to us all we needed to know. Despite the difficulties of buying a house it was as smooth an experience as possible with Kelly's help.

Liad · 3 October 2024

★★★★★ 5/5

Google

From the start Kelly was personable and professional. Given I had to delay my move in by 10 days due to work Kelly was very flexible and I even got a welcome box on moving in. Thanks Kelly!

Darius · 23 November 2023

★★★★★ 5/5

Google

Suzie and Team managed the sale of my late Mum's house. Despite a minor bump in the road with the first buyer not being quite as ready as they had led to believe, they managed the situation well and provided advice as to the best next course of action. The second offer and sale went smoothly, so a great outcome in the end. We also used the associated conveyancing team suggested by Suzie and that worked well too! Thanks all.

Ufur · 22 March 2024

★★★★★ 5/5

Google

Wes has been helpful since we moved in Great housing agent I will recommend 👍 …

Jerry · 7 December 2024

★★★★★ 1/5

Trustpilot

Not honest

This agency happily rents furnished student accommodation and misrepresents properties on it's website. Specifically, advertising a property with a furnished double room to my son and charging accordingly. On discovering the room in fact had a single bed their response to him was it could in theory fit a double bed if he wanted to buy one. Perhaps he could put it in, somehow store the landlord's bed for the duration of the tenancy, take the double bed with him when he left etc. This is both deliberate misrepresentation and exploitation of students. Steer clear and don't trust anything they say.

John · 29 June 2025

★★★★★ 5/5

Google

Jacob and Susie helped us no end, was a very challenging move for them to deal with but they dealt with it with great knowledge. Was so grateful to them I'm getting them a Turkey for Xmas …

Gary · 11 October 2025

★★★★★ 5/5

Google

Becca was absolutely amazing at finding me a tenant for my flat, would 100% use her and the team in Saltdean again

Felicity · 23 August 2024

★★★★★ 5/5

Google

Susie and Jacob have been brilliant start to finish, helping with our purchase of a house in Saltdean. They facilitated good communication between us and the seller of the house and were prompt and professional in their correspondence with us. We can’t thank them enough - we now have our dream home!

Sarah · 25 April 2025

★★★★★ 5/5

Google

Really great experience with King and Chasemore, Saltdean - particularly Sam and Susie. They were so helpful and friendly, going the extra mile to ensure that our purchase and sale went through okay. I’d highly recommend them and would go back to them in the future for any property needs I may have.PositiveResponsiveness, Quality, Professionalism, Value

Nova · 21 June 2021

★★★★★ 5/5

Google

Kelly was super professional, friendly and helpful throughout the process. Definitely recommend this estate agents :)

Hayley · 17 October 2024

★★★★★ 5/5

Google

I recently completed a move to Saltdean and King & Chasemore were incredibly helpful, responsive and professional. Susie and Kaylie we're brilliant throughout the process, giving me plenty of updates and explaining what the next steps were - a credit to King and Chasemore! Excellent service, thank you!

Rich · 21 June 2022

★★★★★ 5/5

Google

So where do I start from? Kelly, Natasha and Bekki; their manner of communication, promptness and dedicatedness to service is excellent. Also, their keen attention to details and professionalism is mind blowing. Not only did myself and my wife receive everything we wanted in our new home, we also enjoyed the privilege of their kindness and thoughtfulness - a wonderful box of house-warming gifts to begin a new phase is just the perfect treat for such a young couple like us! King and Chasemore has got to have the best guys on their team! God bless all 3 of them for us. Love: Jonathan and Mercy.

Jonathan · 24 October 2023

★★★★★ 5/5

Google

I have worked with a large number of estate agents over the years and I can happily say that Wesam and the team were easily the best. Effortless transition into my new property with a very professional team. Would recommend to anyone looking to find a place in the area.PositiveResponsiveness, Quality, Professionalism, Value

Sebastian · 21 June 2021

★★★★★ 5/5

Google

Just bought a property in Saltdean through King & Chasemore. Jacob and Susie are really nice and helpful. Not sure if I can complete the purchase without their help. Really recommend their service.

Kate · 19 September 2025

★★★★★ 5/5

Google

We bought our new house from K&C. Throughout the whole process we dealt with one agent - Sam - which made the whole process much easier. Sam was very professional and helpful which lessened some of the stress areas of buying a property. I would definitely recommend using K&C as an agent in the local area.

Chris · 21 June 2020

★★★★★ 5/5

Google

Positive experience with King & Chasemore, all the team were great and efficient.

Emma · 16 March 2026

★★★★★ 1/5

Trustpilot

Utter Disappointment

I stopped using King & Chasemore about 10 years ago, my property came up for rent again recently. I gave clear reasons why I stopped using them and they assured me they'd improved greatly, definitely NOT the case, nothing has changed in that time. My experience was impressive while they were chasing me to sign up and completely lacklustre afterwards, I’m completely annoyed with myself for trying them again, I was right in the first place. Complete lack of communication, one market report on the first week, nothing since. I had to chase them for feedback after viewings, said booked viewings that didn’t happen, 3 weeks without so much as a phone call. I informed them I’d rented the property & all I got was some cursory emails with very few words. I suggested a phone call on 2 occasions so I could give proper feedback but that wasn’t taken up. Having chased me so hard in the beginning & I was the person that chased and assured me they’d improved greatly I’d be very interested hearing about our most recent performance & the reasons why I’d never use them again. If I owned King & Chasemore & knew about this I’d be extremely disappointed. If I was employed as a trouble shooter there would be more than enough work to turn them around into a decent letting agent.

Jay · 30 March 2025