Every review we hold for the Saltdean office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleJust rented a property through these guys, absolutely lovely people, very helpful and friendly, Annie is so lovely, definitely recommendPositiveResponsiveness, Quality, Professionalism
Sarah · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe selected K&C to sell our family home, having asked 3 agents to quote for the business. We feel we made the right choice, as although the process was long and protracted, this was not K&Cs fault, and Susie particularly made sure we were kept informed every step of the way, and the service she gave felt very personal, and caring. Susie would often be dealing with the sale after hours or on her days off, which also made a huge difference as exchange and completion drew near. I would have no hesitation in recommending them.PositiveResponsiveness, Quality, Professionalism
Mark · 21 June 2020
Agent replied · 20 June 2024
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleWe bought our house in Saltdean in August 2019. We previously had a vendor pull out two weeks before exchange on a different property and we had to act quickly to ensure we did not lose our buyers. The service from Susie and King and Chasemore was instrumental to ensure that we did not lose our buyers. She made sure all of the relevant parties were informed and pushed the process along (without being pushy!). Would definitely recommend K&C if you are selling or buying in Saltdean and you want a professional company who will go the extra mile to get your house completed.
Richard · 21 June 2020
Agent replied · 20 June 2024
Thank you for taking the time to leave us your kind comments about our local team and awarding the team 5*'s! Kind regards, Scott
★★★★★ 5/5
GoogleWe recently bought a property in Saltdean for our Mum to move back near the family. The property was being sold through King & Chasemore ( Longridge Avenue Saltdean) We had a really good experience with them. The communication was great all the way through the process, even when there was a problem in our chain which made the stressful experience easier to bear.
They have a strong team lead by Susie (the manager) who is completely professional and experienced.
I honestly would recommend using them
Steven · 21 June 2020
Agent replied · 20 June 2024
Thank you for taking the time to leave your 5* review! I will make sure your kind words are forwarded to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleThanks to Natasha and Bekki. You were very supportive and encouraging!
Okechukwu · 21 June 2023
Agent replied · 20 June 2024
Thank you Okechukwu for your kind words and 5* review! - Best wishes, Scott @ Customer Care.
★★★★★ 1/5
TrustpilotChichester branch
Chichester branch. Terrible customer service, clearly more about the money rather than advising as to what would actually result in a quick sale. Was told a potential viewer was "a bit bonkers" and was more or less forced out of our home 15 mins before another viewing as they had turned up early. Wasted 3 months. And now, despite REPEATED requests, they still can't pick their board up (even though we have sold via another agent). AVOID. AVOID. AVOID.
Dean · 22 March 2024
★★★★★ 5/5
GoogleI could not recommend Wesam and his team more. They are extremely attentive and friendly, making sure your search and process runs as smoothly as possible.PositiveProfessionalism
Matias · 24 August 2021
Agent replied · 20 June 2024
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleFriendly and knowledgeable
Tracy · 27 October 2025
Agent replied · 26 December 2025
Thank you for your kind review! We strive to provide friendly and knowledgeable service to our customers every day. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleFriendly and professional, especially Megan
Dave · 21 June 2023
Agent replied · 20 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLettings team Kelly, Natasha and `Bekki very welcoming and enthusiastic re both the rental property and finding suitable clients. Am pleased that my property is now occupied and that the benefits offered by K & S services to landlords through its lettings teams will continue.
Tony · 23 December 2023
Agent replied · 20 June 2024
Thank you for your brilliant 5* review and thank you for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleOdd scenario from people selling however K&C management and staff dealt with delays brilliantly for us. Couldn't fault anyone from K&Cand finally we have our keys to out new family home. Thanks all
Scott · 26 July 2024
Agent replied · 23 August 2024
Thank you for your thoughtful 5* review Scott! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFollowing my tenants moving out due to unexpected circumstances. Annie and Bekki at K&C immediately
found me potential applicants, finally settling on a couple I was happy with . Bekki organised everything from viewings, checks, updating property documents, maintenance contractor all within a couple of weeks and just before Christmas.
Jinxi · 21 June 2023
Agent replied · 20 June 2024
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI used King and chasemore to sell a property. 5 star service extremely happy with the King and Chasemore would 100% recommend. They were honest, professional, excellent communication and very hard working. They chased up solitors on both sides. I had no issues whilst selling with King and Chasemore. I would 100% use them again. Thank you kaylie and Susie.
Emma · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Relations.
★★★★★ 1/5
TrustpilotCowboy outfit
Cowboy outfit. Found a property we liked, and was bidding against another buyer. They asked for best and final offers, which was fine. We were told we won the bidding process, but because it was so close, they re-opened the bidding, we then increased our offer again and one the second round. All fine, but annoyed with the re-opening of the bidding, within a day we gave all the info/id for background checks, instructed a solicitor and surveyor and applied for a mortgage. Then a week later the called to say that they were now offering the house to the other party (They were agents acting for their corporate team, so effectively agents and vendor)
Something very doggy went on in this process. They have zero integrity and simply cannot be trusted
Toby · 4 July 2023
★★★★★ 5/5
GoogleRecently completed our house purchase. I always got quick responses from Sam and the sales team who were happy to help with every little question and were proactive in chasing the sellers and lawyers etc. Also very pleasant to deal with and had the rare quality of having time to chat even though I know it's been a super busy year for everyone. Many thanks.
Ollie · 21 June 2021
Agent replied · 20 June 2024
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBekki Mepham was really helpful and patient with us and found us the perfect property!
Would definitely recommend King and Chasemore
Karen · 21 June 2020
Agent replied · 20 June 2024
Thank you for your wonderful feedback and 5* review! I will make sure your kind comments are forwarded to our local team and their Regional Director. Best wishes, Scott
★★★★★ 5/5
GoogleSusie & her team were extremely helpful & professional when I bought my new house via them, the associated sale was horrendous (with a different estate agent) so much so that I often ended up contacting Susie to assist me & provide me with information that my sale estate agent wouldn't provide. Many thanks again Susie!PositiveResponsiveness, Quality, Professionalism
Phil · 21 June 2022
Agent replied · 20 June 2024
Thank you for taking the time to leave us your amazing 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleLack of communication and when you go to the shop because they don’t answer the phone 📞 feel like there sniggering at you, …
Tracey · 24 September 2024
Agent replied · 24 October 2024
Hello Tracey, I'm very sorry to hear about your experience with our communication. We take your feedback seriously and would like to address your concerns. Please contact us at review@countrywide.co.uk so we can assist you further. Kind regards, Lucy, Customer Relations
★★★★★ 1/5
TrustpilotNever Again
Absolutely unprofessional services (from a homeowner point of view). Lack of responding to messages (some of which were urgent in my opinion), vague communication with answering questions, and money being taken before things are even completed. This company was great 25 yrs ago but things have definitely changed. Such a shame that they are able to get away with such criminal behavior.
L · 10 June 2024
★★★★★ 5/5
GoogleWesley and rebecca were fantastic from start to finish. They both went the extra mile to ensure us of our property that we had fell in love with and helped make this happen. We cannot thank you both enough for your professionalism and kindness.
Sable · 26 December 2024
★★★★★ 5/5
GoogleWe are delighted with the management of our properties by King & Chasemore.
They are always very helpful and efficient, and we recommend them to anyone requiring property management.
Thank you for all your assistance.
Avril · 24 October 2023
Agent replied · 20 June 2024
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI needed a place to rent and they found me a place and got me moved in within a fortnight, special thanks to kelly, becky and natasha for all their hard work
Harrison · 23 December 2023
Agent replied · 20 June 2024
Many thanks for your outstanding 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently completed a move to Saltdean and King & Chasemore were incredibly helpful, responsive and professional. Susie and Kaylie we're brilliant throughout the process, giving me plenty of updates and explaining what the next steps were - a credit to King and Chasemore! Excellent service, thank you!
Rich · 21 June 2022
Agent replied · 20 June 2024
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBecca and Bekki have been amazing! Moved into our new home this week and these two girls have made the process so easy and stress free!
Tamsin · 22 March 2024
Agent replied · 20 June 2024
Thank you Tamsin Tamsin for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.