Trusted Agent profile · Salisbury
★★★★★
200 reviews across 2 platforms
31 Castle Street, Salisbury, SP1 1TT
Goadsby's office in Salisbury, at 31 Castle Street, is rated 4.5 out of 5 across 200 reviews on two platforms, including 158 Google reviews rated 4.9.
Every review we hold for the Salisbury office, from every platform, shown as written. First names only.
5/5
GoogleWhen ever there is a problem, Jacqui and her team are working quickly on any solution. She always gives a feedback to keep us in the picture. Without her assistance and support we would not have kept the flat for such along time. Great manager!
1/5
TrustpilotGoadsby let anyone have free access to your home!
I completed my property on 22nd Feb 2022 in Bridport Dorset. On 21st they phoned me to as they wanted keys. I said they had 2 keys handed when I asked them to sell my property. They claimed I had signed them out. I knew I had not. They said they had my signature signing them out. I went to the shop. It was not my signature nothing like . They then claimed I had authorised said signatures person to pick keys up for me. Which I had not! Worrying thing is they had released my keys with address in November. I am an elderly lady living alone! I hadn’t realised someone had access to my home! I said they should pay to replace locks at their expense ! They totally refused.
1/5
TrustpilotWastage of time.
Wasted My time in the name of referencing. If some one is living in UK on a permanent job role and also home office gives a right to rent. Still most of the letting agents doesn’t gets satisfied. If a person have good credit history then what’s the problem. Or it’s only because I am an Asian and cannot get a property to rent.
5/5
GoogleRob Ward and his team were very professional and hard working from the start of our late mums house sale to the finish. This was a difficult transaction for us to go through and Rob handled it with warmth and expertise.
5/5
GoogleIt has been good handful years since we handed our property over to Jacqui and the team for lettings, the services they provided have been superb all the way. We would not ask for anymore but to keep us going......
5/5
GoogleFrom the time I walked into Goadsbys I was sure we had made the right choice. The photos were excellent and we were kept fully informed throughout. Rob was very understanding and supportive. A good result.
1/5
GoogleLooked down upon and when doing the viewing on the house all they kept saying was how many applications they have had on the property definitely would not use them again.
Dear Craig. Thank you for your review and we are sorry that you were unhappy with how you were dealt with by our lettings team. Unfortunately we had received a large number of enquiries for the property in question and in such circumstances we do try to let people know they are in competition.
5/5
GoogleHad problems with our original estate agent so we switched to goadsby and they couldn't have been better, Sophie in particular was excellent. would definitely recommend using goadsby. Karen and Sam Kivett
Dear Karen & Sam. Many thanks for your kind comments as I know they will be appreciated by Sophie and the team in Salisbury. We hope you have settled in to your new home and very much look forward to helping you again should you decide to move again in the future.
5/5
GoogleRob Ward at Goadsbys and the entire team have been very supportive and helpful in successfully selling my parents' cottage, through three different potential purchasers and latterly during the COVID pandemic, which has obviously proved particularly challenging - thanks for all of the help!PositiveResponsiveness, Professionalism
Hi David, thank you very much for taking the time to review us. Glad Rob and the team were able to assist you. All the best !
1/5
TrustpilotAbsolutely appalling
We are stuck in a six link chain; four of which are with goadsbys. They lie, they won’t talk to you, they don’t have a clue how to progress things and are having to take direction from the other agent in the chain, they are rude and so unhelpful. Five months we’ve been waiting; delay after delay, lie after lie. It’s like walking uphill through quick sand.
5/5
GoogleWe found you all to be reliable, honest, helpful and professional. We would be happy to deal with you again. Carry on like this, 2021 is likely to be a prosperous year for Goadsby (Salisbury) - regardless the constraints presented by Covid. Sincerely Brian HigginsPositiveProfessionalism
Hi Brian, thank you for taking the time to review our service. Glad we were able to assist you with your move. All the best.
1/5
TrustpilotWorst letting agents ever
Goadsby is the worst in terms of the way they treat people. The whole trauma they subject me to is beyond words, and I won't go the details of it. Let's just say that it lasted a whole 8 months of endless communication with them getting them to allow me to terminate my contract, return my deposit etc etc. And in all these communications, they were distasteful, disrespectful, offensive, unprofessional. So much that they even accidentally copied me on email replies amongst other colleagues where they were being spiteful, even condescending about me. Avoid them!
5/5
TrustpilotWe have recently moved into a rental…
We have recently moved into a rental property managed by Goadsbys in Bournemouth. Alex, the agent, was extremely professional and could not have been more helpful through the process. Since moving in, he has also been there to help with any teething problems we've had. I can highly recommend them and all the ancillary people who were involved, such as the cleaning company and maintenance team. Many thanks to all of them. Mrs D
5/5
GoogleThe staff in Goadsby are very professional but very friendly and kept in regular contact with us throughout the process of the sale. Many thanks. We have also used the Lettings team over a number of years and have been very pleased with the service received.
Hi Linda, thank you for taking the time to review our services. Glad the team have been able to assist you. All the best.
1/5
TrustpilotLet down lettings
I had a really bad experience with Carol from the Eastleigh estate agents. She cancelled our viewing 2 hours before when she had plenty of time to give us more notice, she had no idea what was going on and gave the impression she couldn’t care less and I could of booked somewhere else and not wasted my time. She didn’t even sound bothered on the phone. Very unprofessional service and I will not be using again!
5/5
GoogleI have rented a property through the Salisbury branch of Goadsby since 2003. I have always been very happy with the service I have received from the staff in this office who are friendly, courteous and efficient. They have always kept me well informed of any issues that have arisen with the tenancy or with the property and dealt with these promptly and effectively. I would have no hesitation in recommending the Salisbury Goadsby office to anyone wishing to let or rent a property in this area.
5/5
GoogleI cannot my express my thanks enough for the kindness and patience this Salisbury office has shown while the sale of the property our son was buying, was going through. This was the first experience I have had to buying a property and was just the help I would expect from a first class Estate Agents. I would therefore have no hesitation in returning to buy from them in the future and certainly would highly recommend this Office for their support and attention if buying a property from them. Perfect.
5/5
GoogleWe have been delighted over the last ten years with the service that Goadsby Salisbury has given us with regard to the letting of our house in Salisbury, in every respect. As we live 200 miles away from Salisbury, it has been a relief to us know that our house is always in the safest possible hands. Any problems raised by our tenants are notified to us immediately and delt with in a professional and efficient manner. We would have no hesitation in recommending Goadsby Salisbury to future clients. Peter & Maureen Shepherd
5/5
GoogleWith the help of Goadsby’s we managed to achieve the stamp duty deadline! Many thanks to the very helpful and communicative staff for helping us achieve this in a very short timescale.PositiveResponsiveness, Professionalism
Dear Steve. As you are aware the incentive to have completed before 30th June was significant and we are very pleased to have been able to assist you in achieving this goal. Thanks also for reviewing our Salisbury Office and we trust you will be very happy in your new home. Best Wishes
1/5
TrustpilotWanted to view a property last week and…
Wanted to view a property last week and had to chase the office as jo response to on line contact, then to be told an offer had been put in, not accepted at that time. This week booked to view another got to the property and had acall to say the offer on it had been accepted. I have more business accuman in my little finger than they have put together..
5/5
GoogleI recently completed a sale with Goadsby in Salisbury whilst living 200 miles away and in this circumstance found the staff extremely helpful and responsive. I could not find any fault at all and was completely satisfied with the whole procedure. Thank you.
Hi Linda, that is great to hear ! all the best.
5/5
GoogleMy wife and I were very impressed with the service provided by Goadsby staff. We were kept fully and promptly informed on progress and developments at all stages of a rather prolonged sale and purchase. I would recommend this compnay highly.PositiveResponsiveness, Quality, Professionalism
Thank you Peter for your kind review. All the best !
5/5
GoogleHighly recommended. The whole team from the start have been superb. Provided help and advice where needed. A special thank you to the manager going above and beyond. Will be using Goadsbys again if or when the time comes to sell up.
Thank you for the kind comments Mr Burns-Muir, please do come back to us when you wish to move again !
5/5
GoogleThe overall buying experience through Goadsby was excellent. Jordan was extremely helpful during the whole process. I would definitely recommend them for their service. Thanks Again
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Goadsby's Salisbury office has 200 reviews across two platforms: 158 on Google, 42 on Trustpilot (across the whole business).
Goadsby Salisbury is rated 4.5 out of 5 across all 200 reviews, and 4.9 out of 5 on Google from 158 reviews.
Goadsby Salisbury, 31 Castle Street, Salisbury, SP1 1TT.
