Trusted Agent profile
★★★★★
220 reviews across 2 platforms
Cheviot House 69-73 Castle Street, Salisbury SP1 3SP
Bassets's Salisbury office at Cheviot House 69-73 Castle Street is rated 4.4 out of 5 across 220 reviews on two platforms, including 214 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the Salisbury office, from every platform, shown as written. First names only.
5/5
GoogleBassets have been very helpful to us if finding tenants, deposit holding, the checking out process and even arranging cleaners of the end of tenancy. They are proactive and professional. Their recommended cleaners also did a sterling job on our property. Thank you Bassets Lettings
5/5
GoogleHave just rented a property through Bassets and found Siobhan and the whole team very responsive, efficient, friendly and helpful. So far a very positive experience. Hope the maintenance team match the letting team!
5/5
GoogleA very efficient service indeed. All the staff with whom we had dealings were friendly and professional and showed great patience in answering our many questions! Would highly recommendPositiveResponsiveness, Professionalism
5/5
GoogleI applied for a property with Bassets only 2 weeks ago and have the keys today. I have found them to be very professional and would recommend them to anyone.PositiveProfessionalism
5/5
GoogleA really professional service and always available to answer any queries. Once again thank you for all of your work in finding new tenants for our property.
5/5
GoogleVery professional and easy to deal with. Always someone helpful at the end of the phone or email when needed. As a tenant, I found the end of tenancy process simple and The Property Manager to be very fair.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe have recently moved with Bassets and have been extremely satisfied with the speed of response on emails, particularly from Luke, and were more than impressed with the helpfulness of Fiona throughout the viewing and application process. Would highly recommend :)
5/5
GoogleHave just rented a property through Bassets and found Siobhan and the whole team very responsive, efficient, friendly and helpful. So far a very positive experience. Hope the maintenance team match the letting team!
5/5
GoogleThroughout our time with Bassets Lettings as out Lettings Agent we have received a comprehensive, professional and expert service. We would have no hesitation in recommending them to any prospective landlord/property owner.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleTerrible customer service, avoid if possible !
Dear Love of Art, Thank you for your review and we apologies for our delayed response. However, we are unable to check our records for a ‘Love of Art’ as your Google Username does not detail any name or contact information we can relate to an existing client or customer on our system. The review is slightly frustrating, as we have not been contacted directly, therefore, not having the opportunity to rectify any potential issue which may have led to this feedback. We have taken note of your review history and this lead to concern as to whether this could be of a genuine nature. As Salisbury’s leading Letting Agent, we pride ourselves on our Award Winning Customer Service and if you do have a genuine complaint, please feel free to contact us directly, where our Head of Lettings, Quentin Thatcher would be more than happy to discuss this with yourself on 01722 820580, rather than being left confused by a review from an unrecognisable account. If your complaint is of such a nature, we are sure to hear from you in the immediate future. 25/6/20 - We now note since your original review, you have updated your Google Username. We still do not have any record for your name as a customer or client on our System and would still urge you to get in contact if you have any genuine concerns.
5/5
GoogleBassets have been great to work with - finding and letting our flat out to suitable tenants. They streamline our job as landlord and are always pleasant and professional.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI have dealt with Bassets for a number of years, I have always found them helpful, and approachable. Would recomend them.PositiveProfessionalism, Value
5/5
GoogleThe staff here have all been absolutely amazing right from the start. They have all helped in every way possible and made moving very stress free. Would highly recommend to anyone
5/5
GoogleProfessional and friendly staff. Always willing to assist and give guidance. If you are looking for a bespoke tailored service for either buying or letting a property I highly recommend you use Bassets Property Services
5/5
GoogleFriendly and efficient service
5/5
GoogleEfficient and customer focused staff. Secured a new tenant swiftlyPositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleThe people in the office are lovely and very helpful. Thanks for making our move smooth and easy.PositiveResponsiveness, Quality, Professionalism
4/5
GoogleI appreciated being helped with my enquiry by Luke Russell.
5/5
GoogleVery professional and quick to respond. The best agency I've dealt with in a long time.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotNot happy with this agent at all
Not happy with this agent at all. Especially the amesbury office. Would not deal with them again for buying or selling
5/5
GoogleGood quality responsive service. Would definitely recommend.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleOne of the best but they are very small shop in Amesbury situated just opposite Lloyds bank.
5/5
GoogleOne of the best but they are very small shop in Amesbury situated just opposite Lloyds bank.
5/5
GoogleVery polite and helpful always returned calls
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bassets's Salisbury office has 220 reviews across two platforms: 214 on Google, 6 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Bassets Salisbury is rated 4.4 out of 5 across all 220 reviews, and 4.4 out of 5 on Google from 214 reviews, checked 9 October 2026.
Bassets Salisbury, Cheviot House 69-73 Castle Street, Salisbury SP1 3SP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.