Bassets Salisbury reviews

★★★★★ 5/5

Google

I had a very professional and well-organized experience with the team. As someone who is relatively new to tenancy procedures and the TDS deposit process, I found their support extremely helpful. I raised an appeal regarding some proposed deductions from my deposit, and the matter was handled fairly and efficiently. Alfie Lawrence, a member of the team, was particularly helpful, he took the time to patiently explain the process, maintained a positive attitude throughout, and ensured the issue was resolved promptly. Thanks to Alfie’s assistance, a fair agreement was reached, and I received a reasonable refund of my deposit after deductions. I truly appreciate the support.

Sidhartha · 14 September 2025

★★★★★ 1/5

Google

After renting for years. This is by far the worst lettings agent I have been an tenant of. Flat was dirty when I moved carpets all stained. And if you have an emergency as a tenant you're on your own. Meant to have a contact number thats there office. If you call after its closed. They give contact numbers and then it hangs up.

Martin · 14 September 2025

★★★★★ 2/5

Google

I have been renting with them for a couple of months now, and when I first move in all bins were completely full, recyclable, glass and general. Also I immediately noticed that I had a leak in the kitchen, which was quickly fixed, but other problems are still not fixed after over 2 months. First, someone from the water company came to check the meter, but neither him or me were able to find it. When I asked the manager, I got the reply that it was under the sink, but it is not there. There is a small glued area, where it is probably located, but it is impossible to open without breaking it, and obviously I cannot break things. Last week the manager came to check, about a month and half after I first raise the problem. She told me that she should check with the landlord, but I haven't heard back yet. Lastly, one of the hobs doesn't work, see picture I took the day I started living here, and even if the contractor came about a month ago to fix another issue, and took measurements of the hobs, I still have the non working hob.

Patrizio · 18 October 2024

★★★★★ 1/5

Trustpilot

Appalling and shameful! Don't trust

They don't respond to calls or emails. You have to chase them constantly and you can never speak to the same person. There is no communication amongst themselves so you have to repeat the same information several times to different people. They are slow and without interest to help you. They started referencing us, then told us we had to do it all over again because they weren't aware of a policy of the landlord which should be with a different company. Our income both my partner and I exceeded what they asked for. But after wasting our time, they turned us down anyway saying that our "net profits" weren't enough. And categorically refused to include and count the income we earned abroad which counts for over 50% of our income in that tax year. How does that make sense? How is this fair? We provided all documentation required including an A1 form.

R · 14 April 2021

★★★★★ 5/5

Google

We've worked with Bassets and in particular Archie Blacker now for the last 5 years and in particular a large rental site in Bulford that Bassets managed the marketing for us on. Archie was always really easy to work with and constantly went the extra mile to get the units let for us. We wouldn't hesitate to recommend Archie, Luke and team to anyone looking to market their rental units.

Alex · 25 July 2024

★★★★★ 5/5

Google

Luke was absolutely outstanding. Not only did he find suitable properties to rent, he also helped to make sure all my documents were correct, and was very quick to respond to emails when I needed support. I've now been provisionally accepted for a property which I'm very hopeful about, and I know I wouldn't have achieved this as easily without his help. Highly recommend.

Chris · 8 June 2022

★★★★★ 5/5

Google

Archie Blackler is a legend. I recently bought my first home and Archie has been great in ensuring the whole process went as smoothly as it could and that it went through relatively quickly. He was quick to respond to emails and queries, and went above and beyond to make sure I had the information I needed. Thanks again for making it a (relatively) pain free experience.

Camilla · 25 July 2024

★★★★★ 5/5

Google

Archie was wonderful - he guided us and chased solicitors and did everything that was needed. He even went over and above and made sure that the property’s heating was regularly on to avoid any problems. He did all this while keeping light hearted, something which is needed during the house buying process!

Arthur · 15 January 2025

★★★★★ 5/5

Google

I recently bought a bungalow through Northwoods Nathan was dealing with my purchase, had a really great experience communication with Nathan was brilliant. There is nothing that was too much hassle , always on the phone when I needed him for information, which isn’t always what I found when buying houses in the past thorough other agents . Also helped me have lots with advice about the refurbishment I was about to take on would always use Nathan again with my property purchases . All in all definitely 5 star service 😁

Paul · 23 June 2023

★★★★★ 5/5

Trustpilot

Professional, reliable, pleasant and helpful for 7 years

We have rented from Bassets for 7 years and it was a great experience throughout. They were professional, reliable, pleasant and helpful. Particular thanks to Luke Russell and Ginny Otton, who provided us with much assistance when the house was damaged in January. Ginny immediately took action to repair and restore the property and was very capable and reassuring. Thank you!

Zeb · 30 July 2024

★★★★★ 5/5

Google

Thinking of buying, selling or renting , we would 100% recommend using this company. We have just purchased our new home through them, unfortunately there was a problem which caused a delay this was no fault of theirs. Nathan Pearce helped us so much through this, he kept in touch letting us know what was happening and he helped resolve the issue and thanks to him we get the key to our new home this week . Thank you Nathan.

Eileen · 11 May 2023

★★★★★ 5/5

Google

Jamie and the team manage my property and I am thrilled with the service I receive. Quick replies, professional services and always ready to help.

Mark · 14 September 2025

★★★★★ 5/5

Google

Alfie Lawrence is brilliant, was very professional in handling my washing machine issue at my house.Alfie you tirelessly walked with us till it was sorted,thank you so much.you are an excellent manger keep up the good work.

Sarah · 1 May 2025

★★★★★ 5/5

Google

I highly recommend this Estate Agency for managing the sale of your property. The Management and team at Bassets have excellent customer service skills, based on their professional experience and Integrity, complimented by a genuine open and confident approach to all aspects of the process. They maintained a proactive attitude at all times ,were reassuring and supportive regarding any questions or issues arising. Helpful and attentive at all stages of the sale and always willing to provide updates and communicate efficiently and promptly with all parties involved.

Vicky · 10 December 2022

★★★★★ 5/5

Google

2024: We have just had another 5-star experience with Northwoods-Bassets. Luke and Ginny just handled the exit of a previous tenant and the start of a new tenancy with a lovely professional couple in just over 10 days over the Christmas and New Year holidays. They were really amazing and very, very professional: every small detail taken care of. This was a truely 5-star experience for us and we highly recommend them! 2022: We have let and managed our properties ourselves over the last 5 years, but after hearing hugely positive opinions about the Bassets Team, we decided to give them a try. We have been very, very impressed. They have taken time to explain options and landlord obligations and have found solid tenants within 9 days of getting the keys. Quentin, Luke, Jamie, and Fiona have been extremely professional and helpful. Based on this initial experience, we highly recommend them. Quentin has personally taken time out of his busy day to advise us on future buy-to-let prospects and right now it looks very likely that we will do more and more business with them. THANKS Bassets!

John · 27 January 2024

★★★★★ 5/5

Google

Would highly recommend, Ginny Otton is a fantastic asset to the company she will go above and beyond to help and offers good support where needed always on hand, excellent communication skills verbally and online, we have built up a good rapport and look forward to continuing our relationship with Ginny 5 ⭐

Mel · 16 August 2024

★★★★★ 1/5

Google

Absolute worse agent to rent through if you are a tenant. Impossible to get them to sort any issues, we had issues for a year and then got told we hadn't reported it after screenshots of evidence that we had reported it a year before they will send someone out to look but then still take 3 months to do anything. When it came to leaving they tried to take our deposit and were totally unreasonable sending nasty emails trying to scare monger us with apparent additional issues with the property after our checkout inspection we finally took it to the tenancy deposit scheme adjudicator who deemed bassets as being unreasonable and gave us most of our deposit back. Definitely worth fighting them for deposits as they just try and take your money for their own benefit would never do anything through this company again!

Amy · 28 May 2025

★★★★★ 5/5

Google

Really good estate agent, used for buying and selling they are very helpful proactive and patient. Nathan was amazing for keeping things going and keeping on top of everything and a massive shout out to archie who was absolutly amazing from start to finish, being his first sale and our first home. Absolutly brilliant and really went above and beyond to get us where we needed to be!!!!! Thanks guys much love x

Holly · 11 May 2023

★★★★★ 5/5

Google

Would highly recommend, Ginny Otton is a fantastic asset to the company she will go above and beyond to help and offers good support where needed always on hand, excellent communication skills verbally and online, we have built up a good rapport and look forward to continuing our relationship with Ginny 5 ⭐

Mel · 27 July 2024

★★★★★ 5/5

Google

I have been searching for a property for a period of time and every letting agent I have spoken to seems to be so uninterested in helping. I phoned Bassests estate agents after seeing a property online and I enquired as to its availability. Sadly, it was unavailable but I spoke to Siobhan who was really sympathetic and understanding. It was just nice to speak to someone with some compassion. Customer service was something to be acknowledged if nothing else considering my previous efforts elsewhere. Thank you for just being nice!

Dave · 8 June 2022

★★★★★ 5/5

Google

Amazing stress free service provided by a great team. Having found myself in the situation where I needed to move into a rental property, I was quite apprehensive, assuming it would be stressful. But I needn’t have worried at all. Jamie assisted me from beginning to end and in the short space of a few weeks I had moved in. It was actually the least stressful move I’ve ever had. I would highly recommend Bassets. Jamie, Valentina and the team are fabulous.

N · 8 June 2022

★★★★★ 5/5

Google

Archie Blackler We would highly recommend Archie he was very friendly and efficient. Archie was caring and supportive towards my elderly mother from start to finish on the sale of her bungalow. We would definitely use Bassets again and hopefully Archie will still be working for bassetts. Thankyou.

Karen · 3 August 2024

★★★★★ 5/5

Google

Luke and the team at northwood,we're absolutely lovely to deal with. Kind,informative,extremely helpful and amazing when we were looking for our perfect 1st home. …

Libby · 14 June 2025

★★★★★ 5/5

Google

weeks ago NEW Only estate agent id deal with on help with my rentals. Also dealt within in purchasing property. Straight, honest, responsive and generally a great help. Brilliant service always. Worked with Nathan 2-3 years now and wouldn’t have anyone else. Five stars plus!

Emlyn · 25 July 2024