Trusted Agent profile · Salford, Greater Manchester
★★★★★
271 reviews across 3 platforms
167 Langworthy Road, Salford, Greater Manchester, M6 5PW
Part of Reeds Rains Favsco 23, see every office.
Reeds's office in Salford, Greater Manchester, at 167 Langworthy Road, is rated 4.5 out of 5 across 271 reviews on three platforms, including 269 Google reviews rated 4.5.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Every review we hold for the Salford office, from every platform, shown as written. First names only.
5/5
GoogleKath was excellent in making this purchase happen, even tho representing the vendor. Always responsive and always honest. I would highly recommend.PositiveProfessionalism
Hi Phil, Many thanks for your comments which have been passed on to Kath. I am sure she appreciated reading them 😊 All the best for the future. Ben Eastham - Branch Manager …
5/5
GoogleFantastic service, timely, great communication throughout the process and very helpful. My caseworker Kath was especially amazing throughout 👍🏾PositiveResponsiveness, Quality, Professionalism, Value
Hi Akin, Great to hear you have been happy with the service! I work with Kath on a daily basis and I fully agree with your comments 😊 Many thanks for taking the time to write a review for Kath, I am sure she will appreciate this and I will pass your comments on. All the best! Ben Eastham - Branch Manager …
5/5
GoogleGreat service from Reeds Rains and especially from Ben who has patiently and professionally answered all the questions I've thrown at him over the last few months - many thanks to Ben and the team.
Thanks for the review Jane it has been my pleasure to help you! All the best for the future. Ben Eastham Branch Manager
5/5
GoogleNick and Ben went above and beyond to insure my house sold quickly and smoothly. With these two looking after the sale i was confident any issues would be resolved quickly. Would recommend and use again
Thanks Dave! Good luck with your purchase in Australia! I can't wait to go back to Australia for a holiday, although far too hot for me to live there. You know how to reach us if you need any further help or advice :)
1/5
GoogleWe would never recommend this company, my husband rang the office on Saturday 25th may was told that a colleague we call me back in the afternoon to make an appointment to sell my recently deceased mothers house, Lewis the salesman never returned the call. Tuesday 28th May finally received a phone call from Lewis to make the appointment,which was made for that afternoon at 1pm, we arrived at 12.45pm in good time for the appointment, waited till 1.30pm no show from Lewis, my husband went to the office 5mins away to complain about the no show was told he had a flat tyre and he had just left this was 1.35pm, Lewis didn’t even have the courtesy to call and tell us he was going to be late, told the girl in the office to forget getting the chance to sell for us, customer service is non existant, It was really upsetting sat in my mums house waiting to sell it now show was gone. At about 2pm my husband received a phone call from Lewis who told us he was late due to his flat tyre and he got to the property at 1.10pm which was a total lie as we didn’t leave till 1.30pm, so a lie on top of the no show was totally unexceptable. If this is how this company want to conduct themselves it’s up to them, I would advise choosing somebody else to sell any property you have to sell.
I would like to apologise on behalf of my team for the inconvenience caused by car trouble and lack of communication with yourself. We do strive to provide a great customer service but in this isolated incident I can see we have not lived up to expectations. Your comments have been taken on board and actions have been taken in the branch to ensure this does not happen in the future. If you would like to give me a call and discuss further please free to do so. I would also like to offer to handle any business with yourselves personally should you wish to use our services in the future. If I do not hear from you I wish you all the best and if you ever need any advice I would be more than happy to assist you even if you are using another agent. Ben Eastham, Branch Manager, Reeds Rains Salford. 0161 737 4828.
2/5
GoogleI moved the management of my property to Reeds Rains a couple of months ago after a bad experience with a previous agent and I am very glad I made the move. All the staff are professional and most importantly handle all matters efficiently and promptly which is invaluable. I was very impressed at how quickly and smoothly they were able to checkout my previous tenant and found a new one in record time! Sophie and Ben have been wonderful in keeping me informed of progress at every stage of the old and new tenancy and look forward to continuing to do business with them. I highly recommend this agency. Unfortunately had to revise my original review, even though the branch staff were great at finding a new tenant, the maintenance team were a nightmare and after costing me thousands of pounds I've had to terminate my property management agreement. Would recommend for tenant finding but not for property management.
Thanks Jane I'm so glad your happy with us! I shall let Sophie know your thoughts as well I am sure she will be as please as me. Ben Eastham - Branch Manager
5/5
GoogleCourtney was very helpful throughout this whole process, especially as we were abroad while doing so. Many thanks to her
5/5
GoogleSophie has been our lettings agent for over 3 years and she is absolutely fantastic and is willing to help us and our tenants with anything we need. We would definately recommend working Reeds Rains Salford branch.
2/5
GoogleTried calling this particular branch last week, nobody picking up the phone, to the point I rang another branch to see if this one was still open, finally got hold of someone later in the afternoon regarding a house I had seen advertised, was told it was going to Auction which was not quite clear on the listing, asked if they had anything else, straight no, can't say as I found them to be very helpful
Hi Elizabeth. Thank you for your comments which I can take into consideration going forward. Unfortunately with the current situation our phone lines are very busy so we apologise for any missed calls. The auction statement is on the advert of the property under the room descriptions for your future reference. Unfortunately also due to the current situation there is not much stock coming to market which I am sure you can understand, which is why we had nothing else available for you. In future please do email us salford@reedsrains.co.uk if our phone lines are busy and we will call you back no problem. All the best and good luck with your house search. Ben Eastham Branch Manager
5/5
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5/5
GoogleCompleted the sale and purchase of my old house and new one with R R... Lewis was the agent dealing with me and I can only say it was made so easy by him.. everything went exactly as he said it would... all the staff at RR were there to step in when needed. Wouldn't hesitate to use them again... 😉😉 …
5/5
GoogleSophie has been our lettings agent for over 3 years and she is absolutely fantastic and is willing to help us and our tenants with anything we need. We would definately recommend working Reeds Rains Salford branch.
5/5
GoogleI sold my house with Reeds Rains Salford and was very pleased with the service - the house sold really quickly at a good price, and Nick was great at keeping me updated throughout. Professional and very efficient - thank you!
5/5
GoogleVery happy with the service from Ben and his team. What should have been a straight forward purchase was long and protracted through no fault of the estate agents. Stacey kept me updated and chased solicitors to speed the process up.
5/5
GoogleSophie was very helpful during the process of renting out my flat. She always explained things clearly so that I understood everything. The photos looked great and Reeds Rains found tenants very quickly. Steve and Ben have also been really approachable and great at providing advice throughout. Recommend them to anyone planning on renting out their property.
5/5
GoogleFirst time renting in the city could be very stressful. Luckily we have Mr Adrar to walk us through the process. He is patient and responsive to our enquiries, and with high sense of responsibility for key day to show us the house. Feel relived to let my renting stuffs handled by Adrar. Appreciate a lot. Keep it up! :)PositiveResponsiveness
Hi Wing. I am glad to hear that Adrar has been able to minimise the stress of your move. I will be sure to let him know your comments. Please do let us know if we can help you any further during your tenancy. All the best. Ben Eastham - Branch Manager
5/5
GoogleSophie Shepherd from the Salford office recently helped with the letting of our newly purchased property. We were very impressed with how smooth everything went and the property let within a month of purchase. Sophie has been excellent throughout, answering queries promptly, explaining processes and being a pleasure to deal with. Long may this continue...
5/5
GoogleAmazing customer service, they really go the extra mile Ben and Nick were fantastic !!! Selling my house has been a great experience !!
I'm so glad to hear this Natalie! I hope you find your dream property soon
5/5
GoogleVery helpful and professional staff. Very clear advice, guidance and terms from the outset and were very helpful assisting us with viewings and site management as we live out of town and were selling the property remotely. Thanks to Lewis, Ben and Nick for your assistance.PositiveProfessionalism, Value
5/5
GoogleMany thanks to Nick Bleasdale for being incredibly helpful and efficient in getting our property to completion. Look forward to our next investment. :)
Thanks for your Review Imelda! It is great to hear Nick is continually providing the customer service I expect...one happy Branch Manager! Let us know when we can help you get another one :)
5/5
GoogleSophie from the Salford office has been fantastic in sorting out my properties. I had to change Agents & Reeds Reins are a breath of fresh air! They are incredibly helpful & always get back to me in record time with any queries I have. Thank you Team RR!!
5/5
GoogleSophie from the Salford office has been fantastic in sorting out my properties. I had to change Agents & Reeds Reins are a breath of fresh air! They are incredibly helpful & always get back to me in record time with any queries I have. Thank you Team RR!!
5/5
GoogleMy husband and I are looking for a residential apartment for our own use. Courtney and Vanessa from Reeds Rains are very friendly and helpful. They respond quickly and keep us updated with useful information. It really help!
5/5
GoogleA smooth transition into my new home with Salford Reeds Rains. They were understanding and flexible. Jessica's guidance on the essential steps of moving in were quite helpful. Keep up the good work!
Thanks Alzin! I am sure the team will greatly appreciate your feedback. All the best for the future. Ben Eastham, Branch Manager
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