Reeds Rains, Salford reviews

★★★★★ 5/5

Google

I’m so happy I chose Reeds Rains Salford to let my property. The whole process was seamless from start to finish, and Sophie and Courtney were absolutely brilliant throughout. Communication was always clear and professional, they kept me informed at every stage, and they were quick to find suitable tenants. Their knowledge, efficiency, and friendly approach made what could have been a stressful process completely straightforward. I would highly recommend Sophie, Courtney, and the team at Reeds Rains Salford to anyone looking to let a property. Thank you for providing such an excellent service!

Misha · 22 July 2026

★★★★★ 5/5

Google

cannot recommend Sophie at Reeds Rains Salford highly enough. After my property had been listed with another local estate agent for nearly 6 months and only received 2 viewings, Sophie took over and completely turned things around. Within just a month and a half, she successfully let my house and kept me updated throughout the whole process. Sophie was professional, proactive, friendly, and clearly very knowledgeable about the local market. Her communication was excellent and nothing ever felt like too much trouble. I only wish I had gone to her sooner! Thank you Sophie for all your hard work, I would absolutely recommend Sophie and the Reeds Rains team to anyone looking to let their property.

Boo · 2 June 2026

★★★★★ 5/5

Google

We used Courtney at salfird reeds rains for over five years we only ever had really positive experiences Courtney is fantastic at her job and always found us the best tenants we value her opinion and experience is always top marks. Couldn’t recommend the team at salfird reeds rains the service is just excellent highly recommend using them we bought properties off them and had to let out with them

Yvette · 22 July 2026

★★★★★ 5/5

Google

This review is for Sophie Shepherd of Reed Rains. Sophie is just exceptional. She was amazing with finding me great tenants and literally in record time. She sorts everything out to ensure a seamless move for the tenants. She is an extremely resourceful and very quick with responding. Working with her is honestly just a smooth process and she’s extremely patient and professional always. Thank you for everything

Zeekson · 22 July 2026

★★★★★ 5/5

Google

The process to renting our new home was very stress free and smooth, all thanks to Courtney Senior, she was very professional, responsive and helpful throughout the whole process. She responded to my mails swiftly and kept us informed every step of the way. We’re very happy with our new home and would recommend this service to anyone looking to rent. Thank you.

Hannah · 1 August 2026

★★★★★ 5/5

Google

We are selling our house with Reeds Rains and recently got an offer, in a difficult climate for sellers. Stacey was so supportive and was responsive, friendly, professional and very knowledgeable. She made the process so reassuring and was always on the end of the phone if we had any worries. Communication from her, and the wider team was great. They were brilliant at getting viewings in for our house and problem solving during slow periods so that we could secure the house we really wanted too. Thank you Stacey!

Maria · 13 December 2025

★★★★★ 5/5

Google

We have just rented a house through Reeds Rains Salford. Courtney was absolutely amazing and made sure we were looked after and kept in the loop every step of the way. Sophie was also instrumental, making sure all the documents were sorted for us to sign in a good time frame. Over all 10/10 experience

Rochelle · 23 May 2026

★★★★★ 1/5

Google

I am sharing my terrible experience renting from ReedsRains Salford. I am hoping this helps intending tenants and give landlords an idea of what tenants are likely to go through when they give ReedsRains Salford their propoerty to manage. I indicated interest in viewing one of their properties and my request was swiftly acknowledged and I did my viewing, sadly there was more to this propoerty than meets the eyes in just a few minutes of viewing . I went through with the referencing process and was successful. Nick confirmed a move in date and I informed my previous landlord/agent, giving them 1 month notice as per their request. Reedsrains had a whole month between when I finished my referencing and my move in date. In my head, what could go wrong. I packed up our lives in bags and boxes, paid for movers to come in on my move in date to move my stuffs. I then reached out to Nick a day before to confirm a time for key pick up as the movers needed to know and boom, Nick responds to me saying electrical certificate has failed and we needed to move our move in date. No apologies, no prior information, if I didnt send that message asking for time for key pick up, no body cared to reach out to inform me. Above all, no apologies (I want to believe that when you go through customer servive training you learn a thing or two about empathy). Confused and not knowing what to do, I reach out to the movers who insist we pay an additional sum (50% of the moving fee paid to reschedule the move as it was past the 48 hr window). The agent for my old apartment was set to pick up their keys aswell. I went to the office, but Nick was now on leave and Courtney was having to handle the case. I informed her of the situation and she made me aware that there was nothing that can be done, we had to move our move in date, no compensation for money that will be lost no alternate acommodation. Because I wasn't sure why in all of this no one was giving an apology I had to demand one from courtney who eventually gave them. Next, I asked to speak to their manager but he already left for the day, this was way before closing hours so I insisted they call him on the phone. After all was said and done, Manager Ben eventually said we could bring in our furniture and bring back the keys to them. This was the only way for us not to lose our moving fee or have any issues with our current agent/landlord. We did this and had to sleep in the most uncomfortable state with two children for two nights while we waited for the electrical certificate and EICR issue to be resolved. Nick now back from leave, straight to business no apologies for not doing his job. Final day to pick up key, I let Nick know I would be in the office in an hour to pick up the key, there was no word about the office being closed. I get there with my children in an uber, in the rain and the office is closed. With me moving, and dealing with children, I did not see an email saying the office would be closed, I mean I just spoke to Nick who didnt mention anything and wasnt expecting an email within that same hour in the middle of my move. I had the uber drive us to the house, get out our stufs and leave them in the rain running to safety with my 2 kids under the rain. I asked that the key be brought to the house which was a few blocks away and NO, they made sure we came back to the office to pick them up. Zero empathy Zero accountability Now in this beautiful acommodation, and our ordeal continues, damp wall with sewage smell, fallen blinds, door falling off. No one felt it was necessary to fix these visible issues before we moved in.

Jennifer · 16 June 2026

★★★★★ 5/5

Google

Great experience with Reed Rains whilst going through my first property purchase. Nick was my point of contact throughout and communication was always prompt and he was very helpful, always consistently providing an update and chasing various people across the chain. It definitely helped make a stressful process much easier.

Alex · 23 May 2026

★★★★★ 5/5

Google

Dealing with Reeds Rains has been great from start to finish, the opposite of the Private Sector Leasing Scheme with Salford Council, Reeds are highly recommended, Sophie is tremendous, Salford Council are the worst local authority in the Country.

Mike · 22 July 2026

★★★★★ 1/5

Google

Very disappointing experience with this agency. I booked a property viewing appointment and arrived on time, but nobody from the agency was present at the property. I waited for around 30 minutes without receiving any phone call, message, or email to explain the situation. After wasting my time and rearranging my schedule, I received an apology, but unfortunately an apology does not compensate for the inconvenience caused. A confirmed appointment is a commitment, and customers’ time should be respected. This experience shows a lack of organisation and professionalism. I would expect better communication and customer service from an estate agency. I will be looking for another agency that values its customers and honours agreed appointments.

Paolo · 1 August 2026

★★★★★ 5/5

Google

Reeds Rains have been extremely helpful, supportive & efficient through my journey in finding my dream home. Courtney, Sofie & Nick were honest, reliable & friendly which is another reason why I would highly recommend this well established …

Saida · 23 May 2026

★★★★★ 5/5

Google

Courtney was very professional helpful and quick to answer any questions we had. She kept us updated throughout the whole moving process and even afterwards was still in contact with anything we needed. Would highly recommend using her as an estate agent as she made the whole moving transition very simple.

Peter · 13 February 2026

★★★★★ 5/5

Google

Courtney was pleasant and professional, going out of her way to adjust to our schedule for viewings. Answered questions we had. She then headed up our tenancy referencing which moved quickly and smoothly. Ending nicely with a welcoming card upon move in. Very happy with the whole renting process from Reeds Rains, much to the credit of Courtney.

Charlotte · 13 December 2025

★★★★★ 5/5

Google

Stacey gave a very good impression from the valuation and explained everything clearly. We went with a valuation and it went onto market, with a sale 10k over asking price, within 5 days. Cannot thank Stacey and Reeds Rains enough. Would highly recommend to anyone. Thank you to the whole team who also completed the house viewings!

Ian · 13 December 2025

★★★★★ 5/5

Google

Courtney was friendly and quick to help when queries came up about the tenancy agreement. She was accommodating to our circumstances. I feel confident that I can contact her during the tenancy for help if needed.

Katie · 23 May 2026

★★★★★ 5/5

Google

Really professional and effective. Courtney was amazing at getting everything sorted for us and helping us through a couple issues we had. Thank you!

Liv · 1 August 2026

★★★★★ 5/5

Google

I have to start by saying that the service I received from Stacey finch in the sale of my house was beyond excellent. Stacey walked me through the options, explained everything in detail despite my constant questioning. Stacey was always …

John · 22 March 2026

★★★★★ 5/5

Google

Fantastic experience with Reeds Rains from start to finish. Sophie Shepherd and Nick Bleasdale were both excellent, supportive, responsive, and professional throughout the entire process. From the initial property viewings and purchase …

Saad · 23 May 2026

★★★★★ 5/5

Google

Courtney has been such a helpful soul in helping me move in to another property as she was direct and clear & very kind and understanding. I don’t think i’ve had this much to ever say of a review but honestly Courtney whole heartedly deserves it. Thank you Courtney!

Ali · 13 December 2025

★★★★★ 5/5

Google

From our very first conversation with Stacey she was so calm, knowledgeable and so very professional! We decided to use Reeds Rains Salford. Stacey helped us sort out some issues and get the property to market. Then Nick took over to complete the sale in a really professional manner … Again they all went that extra mile and all the team in the Salford branch were amazing, thank all so much … Kind Regards Mei Sim

Mei · 23 May 2026

★★★★★ 5/5

Google

selling a house is never straight forward however Nick at Reeds Rains was excellent at explaining every part of the process, very quick at replying to emails as well as answering the phone. Nick went above and beyond his role at times. He …

Jessica · 13 December 2025

★★★★★ 5/5

Google

Sophie was amazing! Always super responsive and had all the answers to all my questions. Made the whole process so easy. Thanks so much!

Candis · 23 May 2026

★★★★★ 5/5

Google

Sophie was excellent throughout the entire process. Professional, helpful and always available. Highly recommended!

Frank · 22 July 2026