Trusted Agent profile · Salford

Placefirst Lettings Manchester reviews in Salford

3.9

★★★★★ Good

195 reviews across 1 platform

Suite 7.1 8Exchange Quay, Salford, M5 3EJ

Placefirst Lettings's office in Salford, at Suite 7.1 8Exchange Quay, is rated 3.9 out of 5 across 195 reviews on 1 platform, including 195 Google reviews rated 3.9.

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3.9 / 5

195

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Salford office, from every platform, shown as written. First names only.

5/5

Google

A lovely place to live, the property and the views are amazing and the resident manager Mohammed is brilliant and is always friendly and helpful

Luke · 16 October 2023

Agent replied · 30 October 2023

Hi Luke, Thank you for finding the time to leave this review. It is great to hear how brilliant Mohammed is and how he's always friendly and helpful. Kind regards, The Placefirst team

5/5

Google

This is our first time renting a property, Mia and Georgia have been so helpful, informative and accommodating every step of the way. Nothing has been too much trouble and they have been on hand to answer any questions we may have had, I cannot endorse this company highly enough. The whole process has been clear and precise from the get go and extremely quick and easy.

Elizabeth · 26 February 2024

Agent replied · 24 August 2024

Hi Elizabeth Thank you for leaving this review. We love to hear how helpful both Mia and Georgia have been for you and we hope you love your Placefirst home. Kind regards, The Placefirst team

1/5

Google

My experience with Placefirst was mainly positive until I moved out. First the positives - apartment was nicely renovated and the few issues I had in my years lease was always dealt with quicky - painters, a few leaks damp issues etc. The negatives Expensive. For a one bedroom apartment with no storage £650 a month seems very high, which they were putting up to £700 had I stayed (non negotiable apparently) They tried to claim over *70%* of my deposit thieving rats for an apartment I left in pristine condition. £543 for non existent work (£300 of that was classed as other as in not specified) Thankfully the tenancy deposit scheme exists for exactly this reason to stop scumbag landlords taking advantage of decent people. I stood my ground and disputed their claims and have just received 100% of my deposit since they had no evidence of any work needing to be done. Had it come to it I had full evidence of the condition I left the property. Stand your ground people. I will never trust an estate agent. Wolves in sheep's clothings

James · 19 December 2024

1/5

Google

Had Placefirst as a landlord in Sheffield for just over a year. We moved out in November and accidentally overpaid our remaining deposit and asked to get the overpayment send back to us. It’s now January and I send a message every 2 weeks but they just keep ignoring me. I keep trying to message the main contact but I just keep getting ignored and they are now just keeping hold of my money even after multiple attempts of trying to get it back. The contact has been absolutely awful and I’ve just decided to give up.

Josh · 7 February 2023

Agent replied · 7 June 2023

Hi Josh, thank you for your feedback. We have flagged this with the team to get in contact with you. Kind regards, the Placefirst team

5/5

Google

Coming to the end of our tenancy at there Hartlepool location so felt necessary to share my experience. The houses are finished to a great standard and the 24/7 maintenance is another great advantage of renting with place first. Dave Bellenger the property manager has been fantastic throughout our tenancy, very easy to contact, and very supporting in all aspects of his work. From our first interaction with Dave he has been great and true credit to the company, thank you for all your help!

Samuel · 7 February 2023

Agent replied · 7 June 2023

Hi Samuel, Thank you for this 5 star review. It is great to hear what a great standard your home was finished to and how fantastic Dave was for you. Kind regards, The Placefirst team

5/5

Google

My boyfriend and I recently moved to Liverpool from London. It was really difficult for us to find somewhere to rent because we have a dog. (We tried over a hundred listings and barely got a viewing) Placefirst made it so easy and welcoming. It is a lovely community and our flat really does feel like home. I've rented lots of places in my life but never a place that felt so much like we were able to make it our own. Really grateful to Placefirst.

Ailsa · 7 February 2023

Agent replied · 7 June 2023

Hi Ailsa, Thank you for taking the time to leave this 5 star review. It is fantastic to hear how the team have made renting stress-free for you and your dog and welcomed you to our Welsh Streets neighbourhood. Kind regards, The Placefirst team

5/5

Google

The whole process was seamless from start to finish. Everything was clearly explained. Good communication and check-in from Dawn, our residential manager. She has been very helpful and supportive.

Linda · 10 May 2023

Agent replied · 7 June 2023

Hi Linda, Thank you for leaving this 5 star review. It is great to hear how seamless renting with us as been and how helpful and supportive Dawn has been for you. Kind regards, The Placefirst team

1/5

Google

Horrible company. Flat is full of mold and has had a leak in the roof since December and they still haven't resolved. Avoid this company at all cost.

Mitchell · 8 April 2023

Agent replied · 7 June 2023

Hi Mitchell, Our Head of Resident Services is going to reach out and give you a call today. Kind regards, The Placefirst Team

5/5

Google

My wife and I recently moved into a Placefirst property and were assisted by Sheryl A. The entire experience has been seamless and professional. Sheryl is a hard working individual that genuinely cares about her work and other people. She goes out of her way to ensure the tenants are looked after and I would very much recommend asking for her if you're interested in a Placefirst Property.

Keegan · 7 June 2022

1/5

Google

The most terrible customer service I had experienced in my life. When staring to apply for a property in Cross Heath Grove, Leeds, I was informed to provide my bank statement. I don’t have a problem of providing to them but the using purpose and the eligibility criteria weren’t clear, so I contacted them for clarification. The woman who picked up the call was soo rude and arrogant to me. She didn’t explain for me but only repeated that they want my bank statement with a very impatient tone and cut the line to shut my up when I was still talking. I was really hurt and upset…I felt like I wasn’t treated like a human being who deserve respect.

Michelle · 30 October 2022

Agent replied · 30 October 2023

Hi Michelle, we aim to provide all our customers with exceptional service and we are sorry to hear of your experience. We have passed your feedback on to the team, who will be in touch shortly to discuss and resolve.

2/5

Google

We had a place in woodnook. £615 a month. Very small garden. Bulbs that exploded and was obsolete so you cannot buy the bulbs that fit. Just missed our sons eye as he sleeps in a bunk bed. Phoned place first and was told they don't make them anymore. And they had already changed others in street. Which to us was very dangerous. Kitchen was big but no cupboard space for family needs. Had to buy shelves to put food on. Very small work tops. So no room when cooking. Was not allowed to decorate so had to look at white wash walls. Which did our head in. Bedrooms was good size. Sons bedroom door frame seems to keep coming away even after knocking it back in. On the good side it was fitted with an alarm for safety. You need to remember to double lock front door as burgular put a stick or something through letter box and push down handle to open it. So yes we did move mid term of our 12 month contract. Yes we are struggling to pay both homes. Yes we were greatfull for them to give us a tenancy. But untill you move in you don't know how things turn out. In hind sight we would not of taken the home. The park a street away is a few logs on greenery. There is a bbq area on next street but we never seen anyone use it. Except kid pulling up tables. Parking outside is by luck only as there are not enough parking on road. Most of time you had to park on bottom road. And walk up. All amenity was close by. Bins are still new and left in shower room down stairs. As they don't fit through back door. We took our rubbish to skip as you have to take bins down back ally open gate put bin out and it in reverse to bring in. We spoke to other tennent and some are just waiting for contract to end to move out.

Robert · 8 June 2019

3/5

Google

Poor mix of tenants in the one and two bedroom flats, won’t rent the upstairs one bedroom to single people and pets but they have rented to a couple with a toddler, three people in a one bedroom flat!!!! Public areas are spoilt by people allowing their cats to use them as a toilet and no one cleaning up behind them!! Houses lack storage space nowhere to store bedding or towels, and nothing to hang the curtains from. No bathroom cabinets or towel rails all adding to the expense of moving. House is quite cold so need to leave heating on all the time, radiators are a little inadequate for room size ,

Kristina · 8 June 2019

1/5

Google

The most terrible customer service I had experienced in my life. When staring to apply for a property in Cross Heath Grove, Leeds, I was informed to provide my bank statement. I don’t have a problem of providing to them but the using purpose and the eligibility criteria weren’t clear, so I contacted them for clarification. The woman who picked up the call was soo rude and arrogant to me. She didn’t explain for me but only repeated that they want my bank statement with a very impatient tone and cut the line to shut my up when I was still talking. I was really hurt and upset…I felt like I wasn’t treated like a human being who deserve respect.

Michelle · 11 August 2022

Agent replied · 7 June 2023

Hi Michelle, we aim to provide all our customers with exceptional service and we are sorry to hear of your experience. We have passed your feedback on to the team, who will be in touch shortly to discuss and resolve.

5/5

Google

It's been amazing we fell in love with the property and think it will be a great start to our home journey. Every interaction with the team has been simple, personal and brilliant

Ian · 29 April 2025

Agent replied · 28 May 2025

Thank you Ian for your lovely review, we'll pass on your feedback to our team and we hope you love your new home :)

1/5

Google

I had an awfull experience with placefirst gell street.They never fix anything on time .It assured you won't get your deposit back from them .

Aswathy · 15 July 2025

Agent replied · 15 April 2026

Thank you for your feedback Aswathy. Please note that all maintenance issues reported during your tenancy were responded to within the timeframes outlined in our service level agreement. We strive to address all concerns promptly and … More

5/5

Google

I had a wonderful experience working with Abbeygail and Mohammed from the beginning to the end of my house search and I am glad it went through at the end of the day. They were very polite, friendly and helpful. I will recommend to any one looking for a nice property in a nice location.

Ayo · 26 April 2024

Agent replied · 24 August 2024

Hi Ayo, Thank you for finding the time to leave this review. It is fantastic to hear about the great customer service from Abbeygail and Mohammed and we hope you love your home. Kind Regards, The Placefirst Team

5/5

Google

I live in one of the fantastically developed Welsh Street properties, the house is secure and energy efficient with all new fittings, the whole area is receiving the same treatment so it is a community rising from dereliction. Close to Sefton Park, Lark Lane and Liverpool there is a real buzz here now. My experience dealing with Place First is that they are a great organisation who really care about it's houses and tenants.

Ian · 8 June 2019

1/5

Google

Should be 0 stars. Reported a leak last year, kept getting dismissed as condensation, multiple contractors came out and confirmed it was a leak, still no action from place first in resolving the situation, it’s damaged personal items as well as having an affect on our physical and mental health. DO NOT RENT WITH THIS COMPANY, they are just money hungry and don’t care about they’re tenants at all.

Daisy · 8 April 2023

Agent replied · 7 June 2023

Hi Daisy, Thank you for your feedback. We have passed this on to the team and someone will be in contact with you. Kind regards, The Placefirst team

5/5

Google

Placefirst have been very quick and patient throughout this process so far. Me and my partner explained out situation and Placefirst was very helpful and have my us feel very comfortable in renting with them. I would highly recommend people use Placefirst when renting.

David · 23 September 2024

Agent replied · 23 October 2024

Thanks David! We're very glad to have you both as residents and hope you love your time with us.

1/5

Google

Not professional at all….. Informed me at 11th hour bout the property that was scheduled for viewing that has been let agreed. Pathetic service.

FARAZ · 8 April 2026

5/5

Google

Mia took control of my application, I had so many problems with my application but Mia resolved them as quick as she could, the process was so quick and easy, would highly recommend place first if you are looking for somewhere to rent, the team as a whole is amazing and so helpful xx Thank you for everything xx

Chelsea · 22 November 2023

Agent replied · 27 November 2023

Hi Chelsea, Thank you for finding the time to leave this review. We love to hear how Mia made the process quick and easy and how highly you'd recommend us. Kind regards, The Placefirst team

5/5

Google

Good support and helpful to tenant. Especially Resident Service Manager of Skye Edge, He always respond my require immediately and help me to solve problems.

James · 10 September 2022

Agent replied · 7 June 2023

Hi James, Thank you for leaving this review. It is great to hear how helpful Mohamed as been for you and how quickly he responds to you. Kind regards, The Placefirst team

5/5

Google

Sarah is extremely accommodating and a pleasure to deal with. After living in student accommodation, Sarah is a refreshing and welcome landlord x

Niamh · 10 September 2022

Agent replied · 7 June 2023

Hi Niamh, Thank you for writing this review. We love to hear how accommodating and welcoming Sarah has been and what a pleasure she was to deal with. We hope you enjoy your Placefirst home! Kind regards, The Placefirst team

1/5

Google

A friend had one of there homes. Which was dangerous with bulbs blowing up...he had to buy extra shelves for kitchen but with kids was not appropriate as he could not bolt to walls. Cupboard were very few. One under stars was so small you could not use it. Shower room and toilet was ok till got new bins which went in there so you could no longer use it.

Denis3 · 8 June 2019

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

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