Every review we hold for the Salford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GooglePlease do not rent with them - nothing gets fixed unless you asked a million times or threaten to withhold rent, unreasonable rent hikes during cost of living crisis & during COVID crisis, dangerous communal gardens which are not kept up or inspected regularly and won't even give you back your deposit unless you chase them constantly
Melek · 10 September 2022
Agent replied · 7 June 2023
Hi Melek,
We are sorry to hear of your experience, we’ve passed your feedback onto the team for review.
Thanks,
The Placefirst team
★★★★★ 5/5
GoogleOutstanding service. Looking for a one bed apartment for my daughter. Meera in the office is super professional and helpful, and made the process smooth and pain-free. Over the past few weeks I have spoken to many Letting Agents, and these (by far) have been the best.
Andrew · 13 July 2023
Agent replied · 27 July 2023
Hi Andrew,
Thank you for finding the time to leave this review.
We love to hear what outstanding service Meera has given you and your daughter and how smooth she has made the process.
Kind regards,
The Placefirst team
★★★★★ 1/5
GoogleNO HOUSES FOR FOREIGNERS HERE. CHAUVINISTIC COMPANY POLICY!!!!!!!!!!!!!!!!!!!
I asked few times for send me pre-qualifictaion form and never got answer, even if I called them few times. Lady checked that my email address is correct and said: I resent it now, then I got nothink.
MrMruk1 · 30 July 2023
Agent replied · 2 August 2023
Hi Mr Mruk,
We are sorry that you felt the need to leave us a 1 star review. If you would be able to provide us with your full name and email address, directly to lettings@placefirst.co.uk, we will be able to check the system and resend the application form link. The email link often goes into junk or spam folders, so it may be worth checking there.
We welcome all applications that have the Right to Rent in the UK, as per the UK Government’s policy which applies to all Landlords and Letting Agents.
Kind regards,
The Placefirst team
★★★★★ 5/5
GoogleReally happy with the service provided, questions answered really quickly, and a nice, friendly service. Thank you very much
Christopher · 13 October 2024
Agent replied · 24 August 2024
You're very welcome Chris glad we could help! Have a great day.
★★★★★ 5/5
GooglePlacefirst are amazing! The process of renting one of there properties are really efficient and the service is perfect!
Tamzin · 13 October 2024
Agent replied · 24 August 2024
Ahh how lovely to hear thanks Tamzin! We hope you are loving your new home.
★★★★★ 1/5
GoogleAbsolutely shocking, holes in my walls, brick ties have gone and side wall is bulging yet they wont fix it. No timer on my boiler so its thermostat controlled not good when your up at 4am for work. 24 hour maintenance is rubbish log a call on a sunday to get a call back saying hole in external side wall isnt an emergency yet environmental health had to step in and get a structual engineer out. 6 inch thick concrete in back dont live near a river yet we flood in bad weather and these clowns sent them to fork it over.
Elizabeth · 25 August 2022
★★★★★ 1/5
GoogleAbsolutely shocking, holes in my walls, brick ties have gone and side wall is bulging yet they wont fix it. No timer on my boiler so its thermostat controlled not good when your up at 4am for work. 24 hour maintenance is rubbish log a call on a sunday to get a call back saying hole in external side wall isnt an emergency yet environmental health had to step in and get a structual engineer out. 6 inch thick concrete in back dont live near a river yet we flood in bad weather and these clowns sent them to fork it over.
Elizabeth · 7 June 2022
★★★★★ 5/5
GoogleNo complaints at all, excellent customer service. Friendly and polite staff and definitely recommendable.
Yusif · 13 October 2024
Agent replied · 24 August 2024
Thanks Yusif, glad we could be of help. Our team are fab if we do say so ourselves!
★★★★★ 5/5
GoogleThe whole experience has been top class so far! Both Liz in the office on the phone, and Georgia who i have dealt with viewing the property, was extremely helpful, friendly and professional.
Jaco · 11 September 2023
Agent replied · 2 October 2023
Hi Jaco,
Thank you for leaving this 5 star review.
We love to hear how Liz and Georgia have given you such a great service and how helpful and friendly they have been for you.
Kind regards,
The Placefirst team
★★★★★ 1/5
GoogleShocking company, during our stay with placefirst they couldnt care less about the constant theft happening around the estates until everyone got together and started talking about individual problems and realising how bad it really was.
also took absolutely ages to get our deposit back, woeful communication throughout tenancy and just overall shocking, houses look lovely but done very cheap, screws missing left right and centre and loads of dodgy painting, avoid at ALL costs
B · 10 October 2022
★★★★★ 1/5
GoogleImpossible to get ahold of and rude when you get them.
Lycalys · 13 October 2024
Agent replied · 24 August 2024
Hey lycalys,
Could you please send us an email address or contact number so we can look into this further? We want to make sure we haven't missed any of your communications!
★★★★★ 1/5
GoogleWould not rent appalling company terrible customer services and rude staff
James · 13 October 2024
Agent replied · 23 October 2024
Hey James, If you would like to discuss your concerns further, please feel free to reach out to us directly!
★★★★★ 5/5
GoogleSarah Forster our Resident service Manager at Placefirst has been very helpful, and approachable in her responses. She has promply helped me out with queries. I would say is extremely efficient and effective in managing the premises at Elevate building.. thank you!
Thomas · 10 September 2022
Agent replied · 7 June 2023
Hi Tom,
Thank you for taking the time to leave this review.
It’s great to hear how helpful and approachable Sarah has been for you. We hope you enjoy living at Elevate!
Kind regards,
The Placefirst Team
★★★★★ 5/5
GoogleAmazing service - friendly and, most importantly, efficient staff who have made a really stressful time feel much more manageable and helped me move at pace.
Steph · 22 November 2023
Agent replied · 27 November 2023
Hi Steph,
Thank you for leaving this 5 star review.
We love to hear what an amazing service you received from the team and how they made this a stress free experience.
Kind regards,
The Placefirst team
★★★★★ 4/5
GoogleThanks to Placefirst team, during the application process and afterward, caring, very supportive and always willing to help. The property is neat and well taken care of.
Kwezi · 23 October 2023
Agent replied · 30 October 2023
Hi Nokwezi,
Thank you for leaving this review.
We love to hear how supportive and helpful the team were and how well your property is maintained.
Kind regards,
The Placefirst team
★★★★★ 5/5
GoogleAwesome customer support, very friendly and understanding. Mohamed communicated excellently to myself and my wife while we viewed and answered all our questions. In a nutshell we were satisfied. Thank you 😊 …
Prince · 8 May 2023
Agent replied · 7 June 2023
Hi Prince,
Thank you for leaving this 5 star review.
We love to hear what great customer service you have received from the team and how Mohamed has helped answer all your questions.
Kind regards,
The Placefirst team
★★★★★ 1/5
GooglePlacefirst in the west end of Morecambe where lovely to begin with taking your rent and deposit however if you want any work doing the man just casually pops round instead of making an appointment, car parking is horrendous you have to pay £20 to park your own car. But my real issue was when we left it took two months of hassling them for our £700 deposit back which they wouldn’t give us until we took it to head office to claim it back they still haven’t given me my deposit for the parking space back and I’m still chasing this up and I get replies saying there looking into it but never do anything I’d avoid as having to chase them for money when you’ve paid your rent in time throughout is a joke.
Customer services also asked me once to wait until they had finished there dinner and call back. Like speaking to a brick wall when you ring them for anything
Taylor · 7 June 2021
★★★★★ 1/5
GoogleThe most difficult company to rent from. Made it almost impossible to just be eligible to rent. Then delays their responses and makes it impossible to reserve anything before it’s taken. Worst company I’ve ever worked with regarding property.
Joshua · 10 September 2022
Agent replied · 7 June 2023
Hi Joshua,
Thanks for taking the time to leave this review.
We’re sorry that this has been a negative experience. Unfortunately, the property had a lot of interest and we do work on a first come first serve basis with securing homes with a deposit. If you would like to discuss further, please contact us via info@placefirst.co.uk and we will be in touch.
Kind regards,
The Placefirst Team
★★★★★ 1/5
GoogleWhen applying for a property I was told that to qualify the income must be 2.5 times the amount of the rent per month. This I easily had coming in. But due to it being benefits, of which will not change due to my circumstances they have decided to use the above as an excuse instead of being honest and saying it was due to me being on benefit. Absolute disgrace!
Hayley · 7 June 2022
★★★★★ 5/5
GoogleQuick, responsive and very helpful!
Olegs · 13 October 2024
Agent replied · 24 August 2024
Thank you Olegs for this lovely review!
★★★★★ 5/5
GoogleI have lived in my accomadation for over 1 year and half now . Had 0 issues and recently me and my partner broke up and had to switch tenancy. Not the easiest task due to my previous bond and old joint tenancy being In 2 names . Oliver and Sheryl both helped me keep my flat and made it a very smooth transition . Top Mark's to all staff
Peter · 7 June 2022
★★★★★ 5/5
GoogleDave bellenger the #1 top property manager!! Very reliable and came out within 20 mins of us locking ourselves out, placefirst overall brilliant, we love living here
Bethany · 16 June 2023
Agent replied · 23 June 2023
Hi Bethany,
Thank you for leaving this 5 star review.
We absolutely love to hear what a great resident services manager Dave has been for you and how your experience renting with us has been brilliant.
Kind regards,
The Placefirst team
★★★★★ 5/5
GoogleA good and decent place to live. The property manager(Mohammed) is very nice and always ready to help. Thumbs up to him.
YETUNDE · 29 September 2023
Agent replied · 2 October 2023
Hi Yetunde,
Thank you for leaving this review.
It is great to hear how quickly and effectively the maintenance team worked for you on this.
Kind regards,
The Placefirst team
★★★★★ 5/5
GoogleWas top class service from start to finish no problems at all they where always there to answer all my questions
Simon · 23 October 2023
Agent replied · 30 October 2023
Hi Simon,
Thank you for leaving this review.
It's great to hear what a top class service the team gave you and how they were always there to answer your questions.
Kind regards,
The Placefirst team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
