Trusted Agent profile · Salford
★★★★★
320 reviews across 1 platform
15 Middlewood Road, Salford, M5 4YW
Get Living's office in Salford, at 15 Middlewood Road, is rated 4.6 out of 5 across 320 reviews on 1 platform, including 320 Google reviews rated 4.6. It won Trusted Agent in The Trusted Agent 2026 awards, one of two awards Get Living won in 2026.
The Trusted Agent 2026 results for Get Living, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Salford office, from every platform, shown as written. First names only.
5/5
GoogleBig thanks to Denis, Tom and Brad for putting the TV on our wall, now living in our bedroom permanently 🤙 …
Thanks for the great Review Calpol, Denis, Tom and Brad will be delighted to hear, and I've passed on your kind words. If there is anything else we can help with, please get in touch. Many Thanks, John Hards, Head of Relationship Management.
5/5
GoogleGreat experience with moving in, everything was so easy! Josh was absolutely fantastic, he couldn’t have done more for us to make the process of moving in easy. I’ve never had such a smooth experience with moving before, really can’t recommend the team/the apartment buildings enough.
Hi Sophie, many thanks indeed for taking the time to give s a review , I am delighted to hear you have had such a great experience moving. I will be sure to share your comments with Josh and the team. Please do let us know if we can assist with anything and we hope you will be very happy living in New Maker Yards. All the best Kim , General Manager
5/5
GoogleThanks to Denis, Tom and Ryan @ The Get Living team for sorting out my maintenance issues!
Hi Michael, Many thanks for your review , sorry you had some issues but I am delighted to hear that the team were able to assist you and I will ensure your comments are passed on. Best Regards Kim Regional Director
5/5
GoogleOlawumi was so helpful with my move in, really informative and friendly, would definitely recommend moving here!!
Hi Shaun, Many thanks for your review. Olawumi will be delighted to hear your feedback. I you do consider recommending us to anyone, please take a look at our 'Refer a Friend' offering. If you do have any further questions, please get in touch. John Hards, Head of Relationship Management.
5/5
GoogleMoved up from London, been here for 6 months and I've just signed another 12 month lease. Wonderful place to live, outstanding service and just a stone's throw from the city centre. Everyone at the GetLiving office has been outstanding to work with (especially Josh!) and it's made for a very warm welcome to Manchester.
Hi Sam Great to hear that you are enjoying living at New Maker Yards and thank you for choosing to stay with us . We really appreciate you taking the time to give us a review and that you rate the team so highly ......especially Josh! I will be sure to pass on your comments . Take care and stay safe. Kim General Manager
5/5
GoogleDenis and Tom were amazing came and sorted my door for me quick and efficiently brilliant customer service as well really nice and friendly
Hi Jamal, Many thanks for your great review. I've passed your comments across to the team and if there is anything else we can help with, please get in touch, Many thanks, John, Head of Relationship Management.
5/5
GoogleThis 5 star is purely for Rick, the guy from the maintenance team, and also for the security which i don’t know about the name. Even tho the move in experience is the worst I had in my whole life and also the community sometimes just don’t have any hot water for entire day. But today when I woke up and realised I been locked inside my own bedroom, I immediately called security and he responded within seconds, and then about 5 minutes, Rick came to my door and rescued me, also helped me to check the bathroom door in case the same situation happens in the future. This leaves me a very valuable impression as how quick and nice they respond to resistance inquiries. Thanks again to Rick and thanks again to security, as anytime if I got any problems and call security they would always answer the phone call within seconds.
Hi Jessica, Thank you for taking the time to give us your feedback, I am sorry you had a bad move in experience , it would be helpful if I could understand what the problems were? We are sorry there were some intermittent issues with the boilers , we have been assured that these issues are now rectified . I will pass on your great comments & thanks to security and Rick and I am delighted they were able to assist you quickly. Kind Regards Kim, General Manager
5/5
GoogleThank you for repairing my kitchen sink leak. That was wonderful. My regards to Denis and Brad x
Hi Choice, Many thanks for your review and good to know you were happy with the work and that Tom & Denis were able to assist . Kind Regards Kim , General Manager
5/5
GoogleVery efficient and knowledgeable maintenance services from Pete and Luke - helpful and reliable
Hey Dom; Thankyou for your review, and mentioning Pete & Luke! We're working hard to improve our maintenance provision, and pleased to see new members of the team are having an impact. Best; Beth, Get Living.
5/5
GoogleHonestly such a wonderful place to live. Great location near the city centre to accompany a very modern living space. The staff are brilliant as well. Josh was the relationship manager that primarily looked after us and he went out of his way to help us on many occasions. Five stars highly recommend!!
Hi Alex Thanks so much for your great review , we are delighted to know that you are happy in your home at New Maker Yards . I will certainly pass on your great feed back to Josh and its great to know you have found the team so helpful. Take Care Kind Regards Kim General Manager
5/5
GoogleWe found the move to New Maker Yards really pleasant and a smooth transition. The quality of the flat is really high and it's been a great place to live thus far. We'd also like to mention Olawumi, as she was extremely helpful with the move in and was really accommodating to our needs on the day.
Hi Joshua, Thank you for your lovely review. I'm pleased to hear you've found your transition into New Maker Yards pleasant and smooth, and that you find the quality of our homes really good. I've passed your kinds works onto Olawumi, who I'm sure will be delighted to hear. If there is anything else you might need help with, please get in touch. Many Thanks, John Hards, Head of Relationship Management.
5/5
GoogleDenis and Tom from maintenance came to see if they could fix the intercom I’d been having issues with. They were super professional and friendly and went above and beyond to try and fix the problem and eliminate possible causes. In the end it was an external fix but they were extremely helpful and really nice guys.
Hi Laura, Thank you so much for taking the time to review we really appreciate it and Denis and Tom will be pleased to hear your great feedback about your recent maintenance visit, I do hope everything is fixed for you now ?. Kind Regards Kim, Regional Director
5/5
GoogleI am so grateful for the punctuality of Shane and Dennis and the excellent, efficient and professional services rendered to us on 12 Jun. The washing machine works fine. Thanks Shannon for arranging 🙏🏼 …
Hi Samantha, thank you very much fro your kind review , I am pleased to hear everything is sorted and I will pass your comments on to the team who will be delighted . Kind Regards Kim General Manager
1/5
GoogleNumerous issues since moving in.. - asked for deposit when they have a no deposit policy if you meet the requirements (I did). They told me the information on their website was expired and it was due to be updated, it took them just under a year to change this. - rude security with an attitude - parcels constantly going missing and parcel room smells foul - constant issues with hot water not working - overcharged by £500 on rent and have to wait 10 working days for a refund because they made an error. - Moving out this month and will write an update here if I have any issues receiving my deposit back
Hi Dovile, Firstly I would like to apologise for the administrative error regarding this months collection of rent this should have been returned to your account today and will not take 10 days . John has tried to call you regarding this and your other comments. With regard to the web-site It was amended after you raised your concerns but the whole website has just 2 weeks ago been re-launched for Get Living hence further changes which have taken place . We will try to call again or if you would kindly return the call at your earliest convenience. Best regards Kim
1/5
GoogleVery misleading and lack of professionalism. I have arranged for a viewing of one of their unfurnished properties to rent on rightmove, took the day off from work and travelled for 6 hours back and forth to Manchester then when I was about to arrive to the property for the viewing I received a call from them saying "we are sorry, there must have been a misunderstanding but actually the mentioned property on Rightmove website is meant to be rented only FURNISHED". Such a waste of time for an unreliable agency who require further training to do their job properly.
Hi Belal, I am very sorry that there seems to have been some mis-understanding please could you give the name in which the viewing was booked so I can investigate further . Properties do get rentented really quickly at this time of year but we can usually try to accommodate for unfurnished properties so I would like to try to understand what has gone wrong in your case . Please accept my apologies , kind regards Kim , General manager
1/5
GoogleThe WORST rented property service I have ever lived in!! Raised numerous complaints against get living. Not had a single positive outcome, the office staff/ property managers are completely unhelpful and irresponsible ( although, cleaning staff and maintenance are good, even these staff member agree the office is a shambles, along with many many tenants). I can’t begin to list the endless problems we have faced in the past year of living here but, just Most recently, 3 parcels were stolen in a week from the ‘secure’ parcel room. Get living staff refuse to help in any way and simply tell us the problem is not theirs. Not to mention the rancid smells coming from the parcel room due to uncollected hello fresh boxes and the bin sheds are even worse which are situated right by the entrance to the property. Take my advice and save urself the stress STAY AWAY. We were so excited after our first viewing, what we’ve experienced is far from that. I will be writing a new review per issue complaint if not resolved WITH PICTURES for people if you are thinking of moving here.
Hi Ben , I am really sorry to see that you felt the need to alter your previous review . I unfortunately have no record of any complaints from you as we are unable to find your name on our tenancy? If you would like to contact me directly then I can personally look into your issues. Sadly with regard to the parcel room the incident you refer to last week was another resident who stole the parcels , this was investigated immediately by the onsite office team with Parcel Safe who operate the parcel room and the culprit identified and contacted by the property manager and the parcels returned within 2 hours, that individual has now had access taken off them . So I am unsure why you state no one would help? If indeed you refer to a different incident than please contact me or pop into the office 9am - 7pm Mon-Fri and 10-4pm Sat to speak to me or another team member . If you have spoken to someone in the central hub in London then I am afraid we don't appear to have had it passed on to us on site which of course would be followed up . The description you describe of the team is totally out of character to the normal very good feed back and as such is even more of a concern that I would like to rectify but without being able to identify you or your apartment number I can't investigate further so please do get in touch directly. Many thanks Kim , General Manager
5/5
GoogleVery special thanks to Dean! He helped us through the whole process of renting with Get Living. He made it super easy. Highly recommend talking to Dean, he really took into our requirements and catered to them. Can’t wait to move in!PositiveResponsiveness, Professionalism
Hi Osman, Thank you so much for your review and feedback we really appreciate it and Dean is of course delighted ! We look forward to welcoming you to New Maker Yards and hope you love your new home. Kind regards Kim , General Manager
5/5
GoogleGet livings assistance has been top-notch! Couldn’t have been more happy and satisfied with the service I’ve been given. A special thanks to Dean who has been the best, helped us every step of the way and made sure we were happy with everything!
Hi bints2, Thank you so much for your review , its great to hear that you have had such a good experience with a special shout out to Dean who will be delighted to hear this . We hope you will be very happy in your new home and welcome to the neighbourhood.. All the best Kim, General Manager
5/5
GoogleThe management team and customer hub is very kind and they respond to queries quickly with full support and solutions. (Thank you Zareena, Barbara, Sophie and Selina!) I’ve lived here for three years now and I can’t see my self living anywhere else.
Hi Fateema Thanks so much for your lovely review made even more special that you have lived at New Maker Yards from the start ! Great to know that you are happy in your home and with the support from the team which I will ensure your comments are shared with them. All the best Kim, General Manager
5/5
GoogleDenis and Tom were great - a really professional service with ease which is key when someone is coming into your home. They answered any questions and were finished quickly and efficiently
Hi Genna-Leigh , Thank you so much for taking the time to do a review , great to know that Denis and Tom were really professional and able to assist. Kind regards Kim , General manager
5/5
GoogleExtremely helpful resident team. Rosetta was amazing when helping with my car parking space!
Hi Nathan , Thank you very much for taking the time to review , I am delighted to hear that you have found the team helpful and able to assist you, especially Rosetta and I will be sure to pass on your lovely comments . Have a great weekend , Best regards Kim, Regional Director
5/5
GoogleDenis and Tom were great at resolving a maintenance issue. Arrived quickly and sorted the issue out right away
Hi Adam, Many thanks for your great review. I've passed your comments over to the team and if there is anything else we can help with, please get in touch. Many Thanks, John Hards, Head of Relationship Management.
5/5
GoogleHad an issue with my door and dishwasher and Rick came in to the rescue asap! He was so fast and helpful I couldn’t have dreamed of better service! Thanks so much Rick!
Hi Hurghis , Thank you so much for your great review , I am pleased to hear that Rick was able to assist you and that everything is all sorted ! I will pass on your lovely comments to Rick . Kind regards Kim General Manager
5/5
GoogleSeen a lot of properties In Manchester and by an absolute mile Aisha was the best agent we have met. Lovely apartment and we were very happy.
Hi Jon, Thank you so much for taking the time to do a review which we really appreciate . I am delighted to hear of your great experience and I will ensure your lovely comments are passed on to Aisha and the team. Kind Regards Kim , General Manager
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Get Living, Salford won Trusted Agent; Get Living, London won Gold.
