5/5
GoogleHelen has been fantastic throughout the whole selling process. I went with Watersons because I was previously dealing with her to buy the house that I was selling! Kyle & Sophie were also always very helpful. Strong recommendation
Trusted Agent profile · Sale
Watersons Sale reviews
★★★★★
554 reviews across 3 platforms
91-93 School Road, Sale, M33 7XA
Watersons's office in Sale, at 91-93 School Road, is rated 4.9 out of 5 across 554 reviews on three platforms, including 477 Google reviews rated 4.9. It won Trusted Agent in The Trusted Agent 2026 awards.
Awards
The Trusted Agent 2026 results for Watersons, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Sale office, from every platform, shown as written. First names only.
Google5/5
GoogleThank you to the brilliant team at watersons. We had a particularly differcult move and they were there every step of the way. The whole team are friendly, approachable and very easy to get hold of with regular up dates. Helen and Sophie were amazing!!! Thank youPositiveResponsiveness, Professionalism
5/5
GoogleWe couldn’t fault Watersons for their customer service & overall professionalism during the sale of our property. Any queries we had were dealt with promptly & the team always returned our calls/emails, nothing seemed too much trouble. Particular thanks to Helen McGrogan who was a pleasure to deal with & worked tirelessly to complete the sale. We would highly recommend Watersons.
5/5
TrustpilotProfessional & Helpful
We have just purchased a house through Watersons and they have been great throughout the whole process. All of the staff members we met at the house were knowledgeable about the house and sale. Afterwards, Ryan in the office was helpful, organised and quick to respond. Before this house, we had started the buying process of 2 other houses with 2 different estate agents in the area, we had terrible experiences with them both. If/when we sell I'd 100% use Watersons and recommend them.
5/5
GoogleWe have recently sold our house and bought our new home via Watersons. The team have been excellent throughout and particular thanks to Helen who was very responsive and professional, ensuring our sale and purchase moved as smoothly as possible. We are delighted with our move and would highly recommended Watersons!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBought a house and Watersons were the estate agents the sellers were using. They were very professional, quick at responding and kept us in the loop. Would recommend.
5/5
GoogleWhat a fantastic team! We had many challenges along the way but Jonathan and Helen were just great at sorting them all out and helping us to preserve our sanity! Yvonne was brilliant, showing us a range of properties that the team knew would fit our profile. We cannot recommend them enough. Thanks to the whole team. Madeline and Bernard.
5/5
TrustpilotBest agents around
Short version: Waterson's are the best, just use them for your house sale (in Sale) Longer version: We benchmarked a few estate agents when selling our property. Waterson’s were the only ones that answered the phone consistently and knew things about the properties we were enquiring about. Their fees are good, they know the properties they’re selling, they’re super friendly and actually get the job done. On the buying side we saw the same. Other estate agents just sat there and let us look around, knew nothing about the history or facilities in the houses but Waterson’s do their research. They know the market, they know the area. Helen, Sophie, Kyle, everyone, they’re on their A game. Where the trope generally goes “urrghh estate agents are all crap” it’s nice to see there’s an exception to the rule. Top job team, keep it up. (I am not a paid shill, but the difference between our experience with Waterson’s and the other agent we dealt with in our chain was night and day and they earned this)
5/5
TrustpilotExcellent services and responsive support
Watersons Rentals of Hale provides excellent services for the property, where my family is living for the past 3 years till now. They are responsive and responsible to any queries/issues upon reporting. Great appreciation especially to dear Dianne, the current Property Manager, who keeps very good communication among the landlord and us with prompt action and advice for any issues raised. Truly satisfied with her team's great services and kind assistance all along.
5/5
GoogleWe recently purchased a property through the Watersons Sale office. A big thank you to Helen and the Watersons team, the whole process went through quickly and smoothly, we received a friendly, helpful and professional service throughout. Great communication and advice, a pleasure to deal with. I would highly recommend.PositiveResponsiveness, Quality, Professionalism
5/5
TrustpilotHighly recommend
Highly recommend. Demi and the team kept us updated throughout the process and answered all of our questions promptly.
5/5
GoogleWe cannot recommend Watersons Sale enough! Helen was our sales manager and she was friendly, extremely proactive, obviously experienced and professional throughout. Other members of the team were also very pleasant and helpful when we spoke to them. Thank you so much! From Laura and Simon.
5/5
GoogleMy husband and I were really happy the way Watersons handled the entire transaction as we purchased the property. Helen was in particular very good at responding within hours if not minutes via phone or email to all our queries. Helen and the team delivered what they promised. And most importantly kept it simple and honest.. Thanks a lot!
5/5
GoogleLovely staff, great service. Couldn't have asked for a better agent. Highly recommended
5/5
GoogleFrom our first enquiry right through to completion, the staff at Watersons were absolutely amazing. We felt so supported every step of the way on the journey of buying our new home. Something that should have been so stressful, seemed effortless thanks to the team being so attentive, trustworthy, and professional. We really felt listened to and valued by the team. If you want an authentic estate agent these guys are the ones for you. We couldn't recommend them highly enough. 100% for customer service, being knowledgeable of the processes and service delivery. Thank you so much to the team.
2/5
TrustpilotVery dificult checkout process and several issues with inventory
Watersons hired a company that did a pretty bad inventory and didn't properly clean the house that I rented. The property was delivered to us in horrible shape, even with dog faeces. At the end of the tenancy, they want to charge for damages that were there before I moved in and for cleaning. If you rent with this company, send pictures of everything within 10 days and be prepared for a difficult checkout process. Updates: 06/10/2023 - We are now forced to open a case with TDS to get our money back because they didn't return any of it. 13/10/2023 - Watersons gave back almost 70% of the deposit and is going to dispute the rest. Now we are waiting for TDS to accept the case.
5/5
GoogleI recently started renting a flat managed by Watersons, and the entire process was seamless and well-organized. The application process was straightforward, and I felt supported every step of the way. Nick from the Sale office and Vicky from the Hale office were exceptionally helpful, always responsive and professional throughout. Thank you for your excellent service!
5/5
GoogleI purchased my first property and Helen was my point of contact. She responded to all my queries and really helped keeping me from over stressing about things. Highly recommend!
5/5
GoogleWe have used Watersons sale office for both sale and purchase. They were very professional, helpful and easily approachable. Helen was fabulous and always positive. Watersons made the whole process look so easy. The communication was excellent and very organised. They deserve more than 5 stars. Their service is extraordinary and Can’t recommend them enough.
5/5
GoogleVery nice staff. Very professional and organised. Fast response to all queries and very respectful.
5/5
GoogleWe recent sold our property with Watersons it was refreshing to deal with true professionals they took care of everything. Helen and the team were amazing with pushing through the property even through it was not a straight forward sale. I could not fault them throughout the process and I would highly recommend Watersons and the Team.
5/5
TrustpilotA successful process
We have used Watersons previously and returned to them for this property sale because of the quality of service provided by Peter and his team. Kirstie led this sale with professionalism; she was courteous and helpful throughout the successful process.
5/5
GoogleI had Nick Heyes helped me in letting my property. Nick's professionalism and expertise throughout the process were outstanding and I am truly grateful for his assistance. I also want to acknowledge his pricing and negotiation skills, which resulted in favorable lease terms and competitive rental rates. His ability to navigate the rental market and protect my interests as a landlord was remarkable. Working with him as my property letting agent has been a pleasure, and I would highly recommend his services to anyone in need of a reliable and skilled professional. Once again, outstanding service and support by Nick. I am grateful for his commitment to making the letting process smooth and successful.
5/5
GoogleWe used Watersons when recently selling our property. They were brilliant, always really helpful and really friendly, especially Sophie, Helen and Dan. They made the whole process relatively stress free. Would definitely recommend.
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Questions about Watersons Sale
Has Watersons won any awards?
Yes. In The Trusted Agent 2026 awards: Watersons, Sale won Trusted Agent.
