Every review we hold for the Saffron Walden office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotIntercounty at South Woodham Ferrers
Intercounty at South Woodham Ferrers gave us excellent service Andy in particular was extremely helpful during what was not the easiest sale for him I’m sure as we had a difficult chain to deal withbut his tenacity to get the sale through and keeping us informed all along the way showed his professional approach to the job in hand and I can’t thank him enough.A job well done AndyMany thanks.Mr.&Mrs.McGowan.
Malcolm · 23 June 2019
Agent replied · 13 June 2024
Thank you for your review Mr & Mrs McGowan. Its great to hear about the excellent service received from Andy.
★★★★★ 5/5
TrustpilotGreat Service!
Friends recommended us to rent through intercounty who has been renting already with them. We had our viewing with the agent Harry S, who was on time, not pushy at all and with all the information about the flat ready for us. Also helping us by replying very quickly to our emails when in doubts. Great attention from every agent in the office as well, definitely will spread the word.
Sebastian · 8 May 2019
Agent replied · 13 June 2024
Thank you Sebastian for your review.
★★★★★ 5/5
GoogleOlivia and Andrew have been a great help with finding our home, very helpful and always had the time to chat and answer any questions we have as we are inexperienced when it comes to purchasing houses. Would highly recommend from a buyers perspective.
Fiona · 26 August 2023
Agent replied · 25 August 2024
Thank you for the kind review Fiona. Its lovely to hear how well this has been handled by Olivia. Good luck with the property search.
★★★★★ 5/5
TrustpilotThe team at intercounty have been outstanding!
The team at intercounty have been outstanding throughtout the process of sale and purchase. I've never once had to chase for updates I've had weekly calls even if there wasn't anything to report, With 7 in the chain that's a huge task! Jenny in particular has been fantastic and has made what could have been a very stressful time completely stress free! I'm incredicle grateful to the team for all their help.
Sarah · 7 August 2017
Agent replied · 13 June 2024
Thank you Sarah for your review, it is lovely to hear Rebecca provided a professional and helpful service.
★★★★★ 5/5
TrustpilotCan't remember these guys and girls…
Can't remember these guys and girls enough. Always working hard to get people through the doors. Very professional and polite someone from the team is always available to talk to. Doug the sales progresor also can't thank him enough for his hard work throughout this sales experience. Once again always there for us keeping us updated every step of the way. Fantastic. Keep up the great work. From Craig
Customer · 27 August 2019
Agent replied · 13 June 2024
Thank you for review Craig - Its fantastic to hear such great comments about our staff.
★★★★★ 5/5
TrustpilotAbsolutely amazing service!
Absolutely amazing service!As a buyer of a property they listed, Meg was always available and always called back promptly when busy. I'm surprised she didn't get annoyed from me constantly badgering her about updates, she was honest, friendly, and gave lots of advice which was way out of her remit. A benchmark for all agents!
Jason · 12 March 2018
★★★★★ 5/5
GoogleOnce again used Intercounty from start to finish to rent out my property. Outstanding service and there is never an issue. Eloise Parkins dealt with the majority of this property and was simply fantastic. She is an asset to the company.
Andrew · 16 April 2025
★★★★★ 5/5
GoogleAny estate agent can sell a house, but it's the customer service and ability to progress the chain which sets them apart from the rest and we were very impressed with the service we received from the staff at the Saffron Walden branch. Excellent communication and nothing was too much trouble. Would recommend.PositiveResponsiveness, Professionalism
Najat · 26 August 2022
Agent replied · 25 August 2024
You are so right. Customer service is so important. A review like this is really appreciated. Thank you
★★★★★ 3/5
TrustpilotMixed experience
I have used Intercounty once to buy a property and was not impressed with their efficiency and knowledge. The process of buying would have been much shorter if they had kept their mind on the process.As for using them as a letting agency, I have mixed feelings. but I have found their staff both good and friendly but lacking in efficiency. they are no worse than other agencies I have used.
Jennifer · 25 July 2017
Agent replied · 13 June 2024
Thank you for your honest feedback Jennifer, we always value and appreciate feedback and use it to help improve our service. I am sorry that in in this instance, you felt that we did not fulfill this role. We would like to understand further how you feel we could have been more effecitvie, and if you would be willing to discuss this please can you email timsimpkins@intercounty.co.uk
★★★★★ 5/5
TrustpilotHighly recommended
Highly recommended. Brilliant customer service from start to finish. Harry Stylianou was extremely helpful and found us the perfect home!
Lois · 17 May 2019
Agent replied · 13 June 2024
Thank you Lois for your review and recommending Intercounty. It is lovely to hear Harry was extremely helpful.
★★★★★ 5/5
TrustpilotIntercounty have been marvellous …
Intercounty have been marvellous especially Megan Izod who has kept us in the know since we have sold our house with them.
Judy · 10 October 2017
Agent replied · 13 June 2024
Thank you Judy for your 5 star review, it is lovely to hear that Megan was marvellous.
★★★★★ 5/5
TrustpilotAs a contractor I have enjoyed over the…
As a contractor I have enjoyed over the past couple of years working alongside Dimple.She is easy to get along with, has a great sense of humour, a very professional approach.All of the clients I have been sent to think she is lovely, and speak well of her. I would also like to say all the team have been great, I look forward to a continued working relationship.Rick rdpropertycare
Richard · 27 July 2018
Agent replied · 13 June 2024
Thank you Richard for your review, it is lovely to hear Dimple and the team have been great.
★★★★★ 5/5
TrustpilotGreat service
Thank you to Dough for helping with our purchase. We were kept fully updated throughout the process. Great service.
Kathryn · 5 September 2019
Agent replied · 13 June 2024
Thank you for your review Kathryn. its great to hear you were kept updated throughout by Doug,
★★★★★ 5/5
TrustpilotFantastic staff!
Sam Kelly, Jake Frisby, and Debbie Davies (fine and country, sister company to Intercounty) are all outstanding staff. Quick to respond, very helpful, and accomodating. Great selection of properties. Highly reccommend!
Dawnstrata · 25 July 2025
★★★★★ 5/5
TrustpilotHelen has been so professional
Helen has been so professional, we have felt in very safe hands. It has been a pleasure to work with her.
Caroline · 7 December 2017
Agent replied · 13 June 2024
Thank you Caroline for your 5 star review.
★★★★★ 5/5
GoogleOur experience with the agency was great, its staff was helpful, especially the agent Jade Salem-Tedj helped us through the whole process from viewing the homes to finally handing the keys to us for our new home!!! Very recommend
Neringa · 16 April 2025
★★★★★ 5/5
TrustpilotBrilliant
Doug kept me in the loop on a regular basis as to the progress of my purchase.Top notch service.
Paul · 17 October 2018
Agent replied · 13 June 2024
Thank you Paul for your review, it is great to hear the service was top notch.
★★★★★ 5/5
GoogleIntercounty Saffron Walden have always provided me with an outstanding service in terms of their response, client care and marketing. I would not hesitate to recommend them to family, friends and work colleagues.PositiveResponsiveness, Professionalism, Value
Serena · 28 December 2023
Agent replied · 25 August 2024
Thank you Serena - glad we were able to help. Hopefully we can help you again in the future
★★★★★ 5/5
TrustpilotReece at intercounty has been excellent…
Reece at intercounty has been excellent helping me and my family through a difficult time ,thanks so much reece ,you've been polite, helpful ,patient and freindly and getting the right property for my family.
I highly recommend intercounty for your next move.
Thanks again reece.
David brooks and family.
David · 17 November 2024
★★★★★ 5/5
TrustpilotOutstanding Service
Professionally & helpfully supported us through our move process. Couldn't fault any aspect of their service(s). Special thanks to George.
Kim · 10 July 2017
Agent replied · 13 June 2024
Thank you Kim for your review, it is lovely to hear the team provided a professional and helpful service.
★★★★★ 5/5
TrustpilotDoug Whybrow Excellent Service! Thank you!
We sold and bought our house through Intercounty and I have to say the service provided was excellent. Doug did most of the chasing and sorting out for us, we found him and his team to be knowledgeable, helpful and informative. Highly professional attitude and attention to detail. Thank you for making everything so painless! The team is amazing! Happy Christmas and New Year!
Carol · 20 December 2019
Agent replied · 13 June 2024
Thank you for your review Carol. Its lovely to hear how Doug provided you with an excellent service. Huge Congratulations on your sale and purchase.
★★★★★ 5/5
TrustpilotFirst time lettings......
Having never rented out a property before, I entrusted Rebecca Keeling and everyone else at Intercounty to help me through the process. They have been amazing at making everything seem effortless. Totally appreciate everything they do for me.Only one criticism, that they detail any costs on the statements I get monthly as this just causes confusion.We definitely use them again!
Antony · 12 February 2021
Agent replied · 13 June 2024
Thank you Antony, really good to hear you were supported all the way by Rebecca. We do appreciate you have a choice so it isn’t taken for granted.
★★★★★ 5/5
TrustpilotSO HELPFUL
Huge thank you to the letting team at the intercounty branch in Saffron Walden. After numerous phone calls and let downs, Jade put in a lot of work to help us find the perfect place by keeping us up to date with new properties which were more suited to us. We couldn't have done it without her and appreciate the time she invested to help us out, including all the phone calls.
Thank you so much again!
Maddy · 6 March 2023
★★★★★ 3/5
TrustpilotMixed feedback…
The sales team were extremely good at showing viewers around and notifying us of feedback. After offer agreed I consider that there was an approach to push for an earlier completion date with, in my opinion, preference towards the buyers’ requirements rather than the sellers’ , the latter being the party who were after all, paying Intercounty the Estate Agent’s fee.
Christopher · 5 September 2020
Agent replied · 13 June 2024
Dear Mr FookesThank you for taking time to leave a review. At Intercounty we really do appreciate all feedback, Firstly I am pleased to hear that you was very happy with the sales team, the team do work very hard to generate quality viewings and always do their best to delivery honest feedback.Regarding the rest of your feedback, we would really like to look into this for you, would you be able to email williamjobber@intercounty.co.uk with a bit more information on what happened and we will look into this for you.
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