Michael Jones Estate Agents Rustington reviews

★★★★★ 1/5

Google

I would advise against using this estate agency. They displayed a complete lack of honesty and integrity in placing a listing back on the market despite an offer already being accepted on the property with the sole purpose to lead new buyers on to ‘speed up’ the original buyers. They allowed fresh buyers to pay for surveys and solicitor fees for a property that they never had a chance of completing on; the property was taken off the market the same day a stalled survey was to be undertaken. In fact the original buyers had completed and moved in that day, either they know a very efficient same day removal company who just happened to be driving by or this deal had been completed quite some time ago; the leaving the opportunity to operate with a shred of honesty and let the new buyers know. They lied about the situation of the vendor, who had already bought their new property and was not in the ‘dire financial’ situation painted to the led on buyers. Buying and selling property is one of the more stressful and tense experiences you can go through and I would highly recommend avoiding this estate agency as they display zero professionalism and you would be a fool to trust a single thing they say to you.

Tim · 11 October 2024

★★★★★ 1/5

Google

Decided to utilise their valuation week. Filled in all my details, used the drop down calendar to select a day and time, made sure I’d included my phone number as I assumed they would call to confirm. Received an email late the following day asking if I was interested in booking an appointment, I replied saying I was under the impression I had already booked one and was just awaiting confirmation via the phone. Never heard from them again. They obviously don’t need the business.

Anne · 11 October 2024

★★★★★ 5/5

Trustpilot

A first rate experience from start to…

A first rate experience from start to finish. Peter and his team are the definition of professional and pulled out all the stops on the efficient sale of our house. They were considerate and kind and always were prompt to respond and act. I can't recommend them enough. Thank you.

Julie · 21 April 2025

★★★★★ 5/5

Trustpilot

Isabella (Whitham) - efficient, professional & courteous

Isabella (Whitham) was extremely professional and efficient in handling my tenancy renewal. She co-oridnated with my tennant and made the whole process seamless and easy. Really appreciated her efforts and on going courteous handling of my affairs. Thank you Isabella !

C · 30 April 2024

★★★★★ 5/5

Trustpilot

Excellent service

Having not moved for 27 years, we bought and sold with Michael Jones - Findon office. Peter and his team were exceptional - very friendly and professional service.

Chris · 26 November 2024

★★★★★ 5/5

Trustpilot

Absolute great service provided by…

Absolute great service provided by Carys so far. Really happy that I have chosen this estate agents to help me find my forever home. Cannot recommend their friendly and welcoming team enough!

Bethan · 11 March 2026

★★★★★ 5/5

Trustpilot

We had a viewing with Isabella today…

We had a viewing with Isabella today and she was really helpful, made us feel really welcoming and comfortable viewing the property.

Lily · 21 May 2026

★★★★★ 5/5

Trustpilot

I found Finlay Cheal helpful warm and…

I found Finlay Cheal helpful warm and sympathetic when I received No fault Eviction Notice. He guided me through a tricky time

Wendy · 19 May 2026

★★★★★ 5/5

Trustpilot

Very satisfied customers

We have dealt with this company for many years and have been more than satisfied with each of the staff. Very recently Ella Glazebrooke has been particularly helpful. Many thanks to Ella and the team in Worthing.

Angela · 4 June 2024

★★★★★ 5/5

Trustpilot

Ella Grazebrook was very professional…

Ella Grazebrook was very professional and friendly through the whole process and made it all very easy and stress free We have been with Micheal Jones for last 3 years and have found them to be by far and away the best letting agents in Worthing Great staff and communications all the time

Alan · 30 May 2023

★★★★★ 5/5

Trustpilot

Amazing Sue Harris

We would just like to a big thank Sue Harris.For all the help she has given over the years.She is a credit to the company Nothing was ever to much trouble for her to sort out.All the best Mr&Mrs Wade

Patrick · 16 July 2025

★★★★★ 5/5

Trustpilot

Jane was great

Jane was great. Helpful and supportive throughout, and she has the skills of a diplomat.

Customer · 7 March 2026

★★★★★ 5/5

Trustpilot

A team of superstars!

Another great experience with Gary and his fantastic team in Lancing. Special mention to Karlie who went above and beyond the call of duty providing a personal and super-friendly service throughout a tricky transaction in a difficult market. I trusted them and their expertise throughout, and felt supported and well-informed. Thank you everyone!

Hannah · 19 May 2023

★★★★★ 5/5

Trustpilot

Thank you

We have recently renewed tenancy on our house and Ellie Martin made the experience so much easier. Things went through really quickly and issues resolved without it being a major problem (we had an incorrect email on the contract). Thanks for making renewal so easy - both at Michael Jones and through the online contract signature site.

Jodi · 9 January 2023

★★★★★ 5/5

Trustpilot

Friendly, helpful and professional service

We enjoyed excellent service from Rob and his team during our recent property purchase. Everyone we met at Michael Jones in Worthing was friendly, helpful and professional at all times. We were kept informed and updated frequently during the process. Rob intervened effectively where required to move things along so the process was quick and relatively painless. Thank you. We will definitely use again.

Stephen · 18 March 2022

★★★★★ 5/5

Trustpilot

Very Pleased From Start to Finish

Very pleased from start to finish with the house sell, having lived there for over 30 years, it was initially overwhelming.

Valerie · 22 May 2026

★★★★★ 1/5

Trustpilot

They’re an organised criminal gang…

They’re an organised criminal gang don’t trust them. Unfortunately I’m stuck with them now for at least till February till the lease runs out. They’re absolutely ruthless. There is disgusting toxic mould growing and spreading in the bathroom and it’s been making it difficult for me to breathe properly I’ve been dizzy, throwing up and it’s triggered a double ear infection from the spores. I remember at the viewing I asked about the black stuff in the bathroom the person who was showing me round clearly knew about it and was playing dumb ‘not sure really’. It was too high up for me to bother looking but I did get a sense something wasn’t right it did not look right. Turns out it was toxic mould also got told all issues would be fixed before I moved in. It’s still there spreading it’s nasty spores. The staff at Michael jones have been group gaslighting me which is of course illegal. Also they were laughing at me on the phone namely Claire. She found it hilarious when I told her how an ambulance had to come take me to Worthing hospital the other day I was pale throwing up shaking and being sick I’ve recorded videos of it as proof at the time. She found it FUNNY THAT HAPPENING BECAUSE OF THE MOULD THEN THEY GASLIGHTED ME SAYING ITS MY FAULT THE MOULD IS THERE WHEN IT WAS PRESENT BEFORE I EVEN MOVED IN AND GOT TOLD BY THE WOMAN AT RHE TIME OF IT IS MOULD THEYLL REMOVE IT BEFORE I MOVE IN. Liars I’ve found out the landlord can go to prison for 6 months for neglected a tenant like this and leaving toxic mould there. I’ll be pressing charges. Also for the agency for blaming it on me knowing it was there before I moved in. Also to create toxic mould like that would take months even years of me having the windows closed 24/7 drying clothes 24/7 and having hot showers all day and night to create enough condensation to cause mould to grow like that but I would NEVER DO THAT I’ve had the windows open 24/7 since I got here (even when it’s freezing cold just so I can get oxygen into my lungs due to the spores) one medium warm shower for 5 minutes a day and I don’t even do my washing in the house I do the washing and drying at a laundrette. Claire is the worst of the three girls that gaslighted me although Stephanie is a piece of work herself. Essentially all three of them worked in an organised way to gaslight me and intimidate me into submitting myself to inhale these spores and slowly die. Actually my health is awful right now due to the spores. I even said I’d contact the police as it’s illegal deliberately gaslighting me knowing the mould was there beforehand this entire time. My guess is they’ve planned this they’ve likely seen my weird name and decided to not fix any of the issues in the house including the mould because I’m obviously half Irish. Either that or whoever showed me round the house at the viewing told them I was a pushover or ‘nice guy’ and they decided I was the perfect person to abuse. They’ve done nothing about the toxic mould and made me spend an entire weekend with it this mould was there at the viewing it’s a scructural issues and the landlords fault and I’m sending all these nasty staff to prison because their deliberately trying to kill me making me live with it knowing I went a and E the other day on two courses of antibiotics and Claire found it ‘funny’. Landlord could easily afford to get rid of the mould. Here’s the kicker. They also tried to get me to spread the spores around by trying to get me to clean it with bleach and rubbing it that spreads the spores EVERYWHERE AND IS EXTREMELY DANGEROUS ONLY A PROFESSIONAL CAN DO IT. Luckily I didn’t follow their advice designed to harm me. They will have to fix this or else face prison time sick of agencies and landlords like this abusing their power and hurting people like this just because they think they can. Don’t trust them those three girls are a horrible bunch. They enjoy being bad people and will gaslight you into oblivion they tried to make me spread the spores round and laughed that it’s made me ill. I hate even having to email them makes my stomach turn. Just as a warning, Stephanie Lucy and Claire are all abusers and if you know them stay well away their dangerous. They gaslight as casually as breathing even though gaslighting is illegal.

Fearghus · 4 September 2023

★★★★★ 5/5

Trustpilot

Had a few issues with the property i…

Had a few issues with the property i rent and everything has been dealt with efficiently and professionally by Katie

Andy · 22 May 2026

★★★★★ 5/5

Trustpilot

Louis and the team were very responsive…

Louis and the team were very responsive and attentive at all times. As we live overseas this was important to us. The sale was wrapped up very quickly too.

Jo · 20 September 2024

★★★★★ 5/5

Trustpilot

Louis Griffiths - 5 Star!

We had been dealing with Louis Griffiths from start to finish with our purchase. He was brilliant with us right up until the day we collected our keys, he was patient, friendly, professional and knowledgeable. Would highly recommend Louis. Thanks again!

Perry · 10 February 2024

★★★★★ 5/5

Trustpilot

Diligent and courteous.

Ella has been coordinating a rent review between my tenant and I. She has been prompt to get in contact, diligent and proactive in her response and extremely courteous in her communications. Making the process feel seamless and effortless, thank you Ella!

Victoria · 18 January 2024

★★★★★ 5/5

Google

Our dealing have mainly been with Richard on the purchase of our new house. Richard has maintained excellent communication with ourselves and the sellers to ensure we both knew exactly what was going on. When we had any queries, Richard got back to us when promised with answers. In Richards absence, both Dom and Emily were extremely helpful.

Karen · 11 October 2022

★★★★★ 5/5

Trustpilot

Going the extra mile...

I've bought and sold several houses through the team at Michael Jones, Findon. They excel in getting to know their clients and always work in their best interests. They are honest about what can be achieved, very important! 5 stars for service, effort and going the extra mile.

Wendy · 18 September 2025

★★★★★ 5/5

Trustpilot

Maisy was very helpful and went above…

Maisy was very helpful and went above and beyond to helo us secure our new lovely home very quickly without any nonsense.. Thank you Maisy....much appreciated ❤️😘

Mariam · 12 October 2024