Michael Jones Estate Agents Rustington reviews

★★★★★ 4/5

Trustpilot

I would recommend this company

I would highly recommend this company, especially if Fin is your main point of contact he works in the Worthing office. I was in a very difficult situation with my tenant who refused to leave my property, even after I had given the required two months’ contractual notice. Fin was incredibly helpful throughout the entire negotiation process and worked professionally with both parties to ensure the matter was resolved as smoothly and quickly as possible. I fully understood the tenants’ situation, and Fin handled everything in a fair, respectful, and professional manner while also making sure I was able to regain possession of my property without unnecessary delays.

Yvon · 20 May 2026

★★★★★ 5/5

Trustpilot

Friendly and professional agents with a personal touch.

Friendly and professional agents who made viewings simple with no pressure (shout out to Lucy in the Goring branch who went back out of hours to help us retrieve our kid's lost phone from one of the houses!). When it came to purchasing they were swift and communicated well. After the offer was accepted having Jane in the dedicated Sales Progression team after meant that everything moved as quickly as possible with queries dealt with efficiently and sympathetically. Highly recommended.

Lisa · 20 May 2026

★★★★★ 5/5

Trustpilot

lettings

I’ve not used a lettings agent for 24 years but wish I had - the whole experience from start to finish was very professional, efficient and effective- I’d like to thank Sophie Pickering, Robyn and Molly for guiding me through the process with such ease. You all are doing a fantastic job - Chapeau!

Simon · 4 October 2026

★★★★★ 2/5

Trustpilot

Room for improvement

Overall my experience with charters has not been great since the day I collected the keys, which the clerk was pretty late resulting in a lengthy wait. the office could not get my tenancy signed in time. Lots of missed communication within the office’s in Southampton mainly on the property maintenance side. Repairs on the property have been left for eight months resulting in the termination of my tenancy. Conveniently the repairs are being down now I am out of the property despite waiting for it. The response is that they are waiting for the landlord to instruct them to do the work which I don’t believe take that however you’d like too. There has been one person who has been absolutely amazing and helped me through these cracks despite it not being her problem and that’s Lilly who I believe is based in the bishops Waltham branch!

Blane · 6 October 2026

★★★★★ 5/5

Trustpilot

I just want to thank Lily who was so…

I just want to thank Lily who was so personable and helpful when it came to looking at properties. She followed up promptly and gave me a wide range of suggestions that helped with my situation. If I ever needed the support again I’d definitely go to Lily, thank you!

Gabriella · 16 September 2026

★★★★★ 5/5

Trustpilot

Honesty and Praise

A special thanks to Jorgia Tye and Brett Colman at the Chandler’s Ford branch. Although the process of our sale is currently in its final stages, I wanted to leave this review to highlight the quite simply wonderful support, professionalism and very clear work ethic that has been given to us. All of the team have been friendly and willing to help whenever necessary. Jorgia’s kind and caring approach, along with willing to go above and beyond has meant a lot to us. Our appreciation must also be given to Brett, whose knowledge and dedication helped guide us throughout this process.

Ian · 23 September 2026

★★★★★ 5/5

Trustpilot

Would recommend

Lucy was great. We were juggling another offer at the same time and needed things to move quickly, and she made sure we didn't miss out on the flat we really wanted. She was responsive and efficient throughout. Would highly recommend Lucy and the team.

Lucy · 22 September 2026

★★★★★ 5/5

Trustpilot

Angeliki Papastamati

Millie Shrimpton has been extremely helpful and professional throughout the process of renting out my apartment. She has made everything straightforward and hassle-free with excellent communication and quick responses whenever needed. I would happily recommend her services to other landlords.

Angeliki · 6 October 2026

★★★★★ 5/5

Trustpilot

Taylor bray has been really helpful in…

Taylor bray has been really helpful in sorting things out , he understands and does everything he can to help , he’s also friendly and gets back to emails withen a good space of time , thank you Taylor

Emily · 18 September 2026

★★★★★ 5/5

Trustpilot

Great experience!

I had a great experience with charters, I can’t thank Lily enough for all her help! Great communication throughout and just made the experience really positive and I couldn’t have asked for more! X

Indi · 7 October 2026

★★★★★ 1/5

Trustpilot

Just thought I’d put a comment on here…

Just thought I’d put a comment on here to say how disappointed I am in the service, I’ve not heard from my contact for a while now after him saying he would call me. Cameron has not been too helpful and when I did manage to get him on the phone I felt very rushed like I was bothering him. Maybe it’s because I am not going for the most expensive house I don’t know but not very happy at all. Also calling me Ben instead of Benjamin at times without permission as I hate that was not the best feeling too.

BENJAMIN · 6 October 2026

★★★★★ 5/5

Trustpilot

Dedicated team

We have bought and sold with charters interacting with the Goring branch and the sales progression team in Worthing central. Both experiences have been fantastic. Thank you! Particular shout out to Darren and Louis in Goring and Lisa in sales progression. Your commitment and dedication was unwavering. I would recommend without hesitation.

Lala · 22 May 2026

★★★★★ 5/5

Trustpilot

Evie and Darcy Made Everything Easy.

I had a great experience with this lettings agency from start to finish. Evie and Darcy were both incredibly helpful, professional, and supportive throughout the whole process. They took the time to answer all of my questions clearly and made everything feel straightforward and stress-free. Their communication was excellent, and they were always quick to respond whenever I needed assistance.

Dominic · 13 March 2026

★★★★★ 5/5

Trustpilot

Efficient tenancy transition process

Recently I went through a change of tenancy process, where the tenant in my property checked out and the new tenant moved in. We needed to redecorate the flat in between the time and we had only quite a short time to do this. Millie Shrimpton, the property manager looking after my property in Southampton, handled the process efficiently, making sure the property is ready on time for the new tenant. Thank you, Millie. Very happy with the service.

Dina · 4 October 2026

★★★★★ 5/5

Trustpilot

An absolute pleasure

Highly professional throughout but also super personable and genuinely lovely people. Emma was wonderful and I honestly dont think we would have got there without her diplomacy and tenacity. We really enjoyed our chats and getting to know her through the process. Emma is a star and an absolute asset to the business! And Angela was always fully briefed and up to speed when Emma was off so it was seamless. And we are now the (very) proud new owners of our dream home!

Simon · 31 August 2025

★★★★★ 5/5

Trustpilot

Excellent Service

Edie has been the designated Property Relationship Manager for my flat in central Brighton for some months now. She's had quite a lot to deal with and is always efficient, knowledgeable and friendly. The company as a whole is highly recommended with great communication and regular updates for landlords.

Nicola · 19 May 2026

★★★★★ 5/5

Trustpilot

Thank you Rhian Barton.

Rhian Barton provided absolutely exceptional customer service from start to finish. I have always been renting property from estate agents but I have not yet came across such a friendly, professional, and always happy to help person. Rhian made the whole experience smooth and stress-free. Communication was excellent throughout, and nothing ever felt like too much trouble. I’m genuinely so pleased with the service received and would highly recommend Rhian to anyone looking for a reliable and supportive estate agent!

Momtaj · 26 May 2026

★★★★★ 5/5

Trustpilot

Outstanding Performance

We knew selling our flat would have been difficult but Lisa H and the rest of the team did an amazing job and delivered after long lenggt process. Always there when we needed them most and the communication was flawless. I highly recommend them and again, a massive thank you to Lisa and the rest of the team. A

Aymen · 9 October 2026

★★★★★ 5/5

Trustpilot

Jo Goddard & Stacey Walters

The sales team handle the purchase of our house with ease. They were very good at communicating & any questions regarding our move didn’t go unanswered at all. Very helpful throughout the purchase between us & the vendors. Jo Goddard & Stacey Walters were extremely professional, polite & there to make the whole process easy. Thanks

Nickolas · 12 October 2026

★★★★★ 5/5

Trustpilot

Chelsea was very accommodating and…

Chelsea was very accommodating and helpful, very efficient in getting what you require done. The whole team will go above and beyond.

Callum · 7 October 2026

★★★★★ 5/5

Trustpilot

Ellie - Bishops Waltham

Ellie from Bishops Waltham did so much to help us get our offer accepted on our first home. Nothing has ever been too much trouble - she’s so personable, friendly and easy to talk to. All our emails have been responded to with urgency and we would hugely recommend her. Charlie, the Branch Manager, was also a pleasure to interact with and made the offer process feel completely stress free.

Beth · 22 September 2026

★★★★★ 5/5

Trustpilot

Lucy was so so helpful and made every…

Lucy was so so helpful and made every bit of our experience wonderful! Would definitely recommend talking to her :-)

Sophie · 21 September 2026

★★★★★ 5/5

Trustpilot

Professional and competent company

Once I made the initial contact , all the team specially Darci were very keen to provide the best possible service and understood our needs and kept us in close loop with progression of out contract also like to thank Evie for her support during the process

Ashraf · 9 March 2026

★★★★★ 5/5

Trustpilot

From our initial viewing to completion

From our initial viewing to completion, I have been very impressed with the professionalism and courteous manner shown by Paul and his team in the Goring office. He went above and beyond what was expected, providing regular updates on the progress of the transaction. It has been a pleasure dealing with him and I would have no hesitation to recommend his team’s services. Thank you again, Rikesh.

R · 2 September 2025