Trusted Agent profile · Rustington

Michael Jones Estate Agents Rustington reviews

4.8

★★★★★ Excellent

1,061 reviews across 3 platforms

1-2 Broadmark Lane, Broadmark Parade, Rustington, Littlehampton, BN16 2NE, BN16 2NE

Michael Jones Estate Agents's office in Rustington, at 1-2 Broadmark Lane, is rated 4.8 out of 5 across 1,061 reviews on three platforms, including 38 Google reviews rated 4.7.

Google logo

4.7 / 5

38

Reviews on Google

This office

Facebook logo

1.0 / 5

10

Reviews on Facebook

Business-wide

Trustpilot logo

1,013

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Rustington office, from every platform, shown as written. First names only.

5/5

Trustpilot

Fantastic service!

Michael Jones Ferring is the best estate agent in the area in my opinion! Headed by Angela, assisted by Emma and not forgetting Lucy the branch secretary, they went above and beyond to get our property sold. I would thoroughly recommend them!

Bexford · 8 December 2024

Agent replied · 27 December 2024

Thank you so much for your wonderful feedback! We’re delighted to hear that you consider Michael Jones Ferring the best estate agent in the area. Angela, Emma, and Lucy will be thrilled to know their hard work and dedication made such a positive impact. We truly appreciate your recommendation and are so pleased we could assist in getting your property sold!

5/5

Trustpilot

Great customer service and I must say a…

Great customer service and I must say a special thank you to Rosie Price for her assistance!

Hugh · 23 June 2026

5/5

Trustpilot

Big thank you to Sue Harris

Big thank you to Sue Harris, she helped so much with my tenancy and was very efficient.

Fin · 22 June 2026

5/5

Trustpilot

Excellent and professional

Excellent and professional. Always helpful. With thanks to Fin in particular who was always responsive and supportive.

James · 19 June 2026

5/5

Trustpilot

Millie Shrimpton

Millie Shrimpton [who looks after my buy-to-let] is always polite, helpful and responds in a timely fashion.

Michele · 1 October 2026

Agent replied · 10 October 2026

Thank you so much for recognising a member of our team with your 5 star review

5/5

Trustpilot

Renewed Tenancy Contract

I have recently renewed my tenancy contract as a landlord. I live abroad and Michael Jones manages my property for me. I mainly do everything by email but sometimes I need to talk to a real person and every time I need to sort anything out, it is always done quickly and diligently. I have dealt with a few different people from various departments and I have always been extremely satisfied with the handling of my property. Thank you to Sue and Jane for arranging my latest contract and to Kirsty for dealing with the property inspections. It is always much appreciated.

Laura · 7 February 2022

Agent replied · 30 October 2024

Thank you for taking the time to leave a review Laura.

5/5

Trustpilot

We had the pleasure of instructing…

We had the pleasure of instructing Richard and his team from the Rustington branch and have found the service he provided to us outstanding. From the time I first met Richard and throughout a challenging sale process he has been there coordinating throughout toEnsure a successful outcome where I am sure many would have failed . Richard and his team are hands on and mange everything within their team from the marketing to progressing the sale and this is definitely a bonus of how this company operates and it gives the personal touch too . Nothing has been too much trouble and the whole team are also a credit as they are always polite and professional at all times . It was undoubtedly the best decision we made instructing Richard and his team at Michael Jones .

Joanne · 4 February 2022

Agent replied · 30 October 2024

Thank you for taking the time to leave a review Joanne. We will pass on your kind words to Richard and his team.

5/5

Trustpilot

Excellent service & help. We strongly recommend

From start to finish Paul went above and beyond to help and explain. His team are a credit and seamlessly covered for him as well. We strongly recommend him and this agency if you are looking to sell / buy.

Malcolm · 7 December 2024

Agent replied · 27 December 2024

Thank you for your kind words! We’re so pleased to hear that Paul went above and beyond to assist you and that the team seamlessly supported him throughout. Your strong recommendation means a lot to us, and we’re delighted we could help make your buying or selling experience a positive one!

5/5

Trustpilot

The best estate agency in Findon.

If you are looking for the best estate agent in Findon look no further than Peter Hassell and his team. I have worked in the industry for nearly 30 years and the service I received was second to none. Thank you again for everything you have done you are a credit to the industry, old school estate agency as it should be.

Robin · 18 April 2025

5/5

Trustpilot

Rhian was very helpful in trying to…

Rhian was very helpful in trying to find me a flat in Southsea. Highly recommend.

Caeden · 23 June 2026

5/5

Trustpilot

George and the team at the Rustington…

George and the team at the Rustington branch are fantastic. George dealt with our first purchase and nothing was any trouble. Very helpful with any questions we had and supportive throughout the entire process from start to finish. Made buying a property so much easier. Thank you!

PthirtyoneC · 12 August 2024

Agent replied · 30 October 2024

Thank you so much for your kind words! We're thrilled to hear that George and the Rustington team made your first home-buying experience a smooth and enjoyable one. It’s always our goal to provide helpful and supportive service every step of the way. Your appreciation means a lot to us, and we’re delighted we could make the process easier for you. Congratulations on your new property, and thank you for choosing us!

5/5

Trustpilot

First Class Service From Goring Office

Excellent service throughout our purchase from start to finish with an especially large thank you to Paul Jackson. We were moving from a distance and Paul was professional, responsive, empathetic and delivered the service to us as buyers that we thought had disappeared and in marked contract with our selling agents. Calls and emails were always promptly answered and the whole process ran smoothly until the last few days before exchange when Paul stepped in and was very proactive in helping resolve a last minute problem. Michael Jones, and Paul in particular, are highly recommended and thanks also go to Louis in Goring and Daisy in the town centre office.

Philip · 13 December 2021

Agent replied · 30 October 2024

Delighted we could help, thank you Philip for leaving a review.

5/5

Trustpilot

80 days from start to completion!

From on market go live date to completion date was 80 days thanks to Richard and his team! Richard has been a pleasure to deal with, so knowledgeable about the area, friendly and professional, making a stressful time so easy for me. Richard also recommended a wonderful established solicitor in Rustington, which has also made the process quick and efficient. A fantastic experience I highly recommend using Michael Jones.

Joanne · 15 March 2023

Agent replied · 30 October 2024

This is great to hear Joanne. We are so pleased we could help make your sale as straightforward and stress free as possible.

5/5

Trustpilot

Excellent service

Yes, Sam was very friendly and provide a lot of information during the flat viewing.

Gladys · 18 June 2026

4/5

Trustpilot

Isabella Whitham Top Professional

Isabella was most courteous, professional, prompt, responsive, attentive and efficient in successfully getting my tenant to renew the rental contract of my Brighton property for another 12 months. Kudos to her for getting the job done in the most effective way. Thank you Isabella.

DSV · 13 September 2024

Agent replied · 30 October 2024

Thank you for your excellent feedback! We’re thrilled to hear that Isabella Whitham demonstrated such professionalism and efficiency in managing your tenant's renewal.

5/5

Google

I would like to thank Rich and all his staff, especially Emily with whom I have had most contact, for the excellent manner in which they secured a purchaser for my bungalow in Angmering Village within a few days! Everyone was very efficient, courteous and professional which has resulted in a very successful transaction. I would thoroughly recommend Michael Jones to anyone who may be considering using the property market, mainly because of the honest quality of communication and overall kindness. Thank you, Patricia Barker

Patricia · 11 October 2021

Agent replied · 25 October 2024

Thanks so much Patricia, lovely to hear.

5/5

Google

Wonderful kind and thoughtful company. Massive shout out to Sandra who kept me sane during a very challenging sale and purchase. I wished I'd used them to sell my place as they did the job of the estate agent ( not in the high street one ) I regretfully used and well as the one of my seller. I can't thank them enough for their kindness. Everytime I called it didn't matter who I spoke to they were helpful and I called plenty.

Elena · 11 October 2021

Agent replied · 25 October 2024

We're so pleased to hear this, thanks Elena!

5/5

Trustpilot

George Price from Rustington Michael…

George Price from Rustington Michael Jones provided an exceptional service. Solicitors and other estate agents within the chain were jeopardising the purchase of our property, if it wasn't for George we would not be in our property today. George was on multiple calls daily, providing me with updates along the way, and ensuring that the process was expedited accordingly. Massive thank you to him as he has helped changed our lives.

Abigail · 8 December 2022

Agent replied · 30 October 2024

Great to hear, thank you so much Abigail. We will pass your kind review on to George.

1/5

Trustpilot

They will never, ever take you off of their email list

Stop bloody emailing me! I have unsubscribed from their emails about 10 times and they don't stop. I've never rented from them and I only called them once to book a viewing and they have incessantly emailed me about properties ever since. Shut up, go away, get bent

Will · 22 September 2026

5/5

Trustpilot

I cannot rate this company any higher…

I cannot rate this company any higher for the way they have walked me through selling my sister in laws house (she is now in a care home) keeping me updated at every stet.

Phil · 19 May 2026

Agent replied · 27 May 2026

Thanks for the review, it is much appreciated.

5/5

Trustpilot

A very professional and friendly service

We were impressed with the professionalism of each member of the team, especially Darren who gave time and attention to the marketing, showing the house at its best. Paul was very helpful in the ongoing process, ensuring we achieved the best price. The whole team were approachable, friendly and welcoming whenever we made contact.

Patrick · 1 March 2024

Agent replied · 30 October 2024

Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.

5/5

Trustpilot

A stress-free and speedy experience!

Thanks to George and the team at MJ Rustington for helping to push through our sale unbelievably quick! After experiencing 2 other properties fall through and waiting over a year to finally move in, we only had to wait 7 weeks for this one. Everyone was really polite and kept us informed at all times; a real value to the estate agency world!

Lily · 2 August 2023

Agent replied · 30 October 2024

We are delighted to hear that you had a great experience with us. Thank you for sharing your positive feedback and for choosing Michael Jones.

5/5

Google

Fantastic experience purchasing our home through Michael Jones. We were kept updated by Richard throughout who passed on communication between us and the seller. And a massive thank you to Barbara who did our first viewing and guided us to make an offer although we werent in a position to proceed, as without her honest guidance we wouldn't have made an offer and ended up with our dream home 12 weeks later!

Sammy · 11 October 2022

Agent replied · 25 October 2024

Thank you for the review Sammy.

5/5

Trustpilot

Fantastic people to deal with

Mark Durrant kept us up to speed with how things were progressing with our house sale every step of the way and effectively dealt with the odd bump in the road with complete professionalism - nothing appeared too much to manage. As such, we could not recommend him, or Michael Jones, highly enough.

Mr · 10 March 2024

Agent replied · 30 October 2024

Thank you! We genuinely appreciate your thoughtful review and the time you took to provide feedback. It's wonderful to hear that our efforts have been recognized. Feel free to reach out if you require further assistance.

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