Trusted Agent profile
Verified
★★★★★
2,197 reviews across 3 platforms
175 Victoria Road, Aldershot, GU11 1JU, Rushmoor GU11 1JU
Prospect's Rushmoor office at 175 Victoria Road is rated 4.7 out of 5 across 2,197 reviews on three platforms, including 302 Google reviews rated 4.9. The 36 Facebook and 1,859 Trustpilot counts are for the whole business. Checked 9 October 2026.
302
Reviews on Google
This office
36
Reviews on Facebook
Business-wide
1,859
Reviews on Trustpilot
Business-wide
Every review we hold for the Rushmoor office, from every platform, shown as written. First names only.
5/5
TrustpilotNikki Gardner
Nikki Gardner has been very helpful and active whenever we need any support ,thanks Nikki.
Hello Victor, Thank you for the great 5 star review for Nikki! We really appreciate the feedback. kind regards
5/5
TrustpilotSt Bernadette!
Bernadette has been amazing in pushing through our sale and purchase. She has always been at the end of the phone to answer queries and always replies to emails very promptly. She has been a calming influence during the whole process. Thank you, Bernadette!
Hello Simon, Thank you for the 5 star review! We're so pleased you had a great experience with 'St Bernadette' :) We hope you are enjoying your new home. Kind regards
5/5
TrustpilotGreat property management
I had been with a competitor letting my flat for several years. Everything was disorganised, turnover of staff crazy, communication terrible. As soon as I moved to Prospect, Chloe Reilly has been great. I trusted her, knew she was on top of everything. Very impressed and highly recommended.
Hello Kevin, Thank you so much for the 5 star review for Chloe! We really appreciate the feedback on her hard work. Many thanks
1/5
TrustpilotCustomer service after sales
I bought a new build thorugh Prospect in 2024 Oct. I found water leaking and flooring damage in March 25. I sent enquires along with finding from my flooring company and plumper to Prospect a couple times and there 's no response at all. In Sep, again, my surveyor came and found it is caused by an installation issue. I told them again but no response at all.They have a lack of customer 's attention after sales. I remind every buyer to be careful with this company. It 's not a company with a customer care.
Hi Bernard, Thank you for your review and we are disappointed that the home you received had some damages. However, during the sales process, you did employ a private snagging specialist to note all errors in the property, which they were able to compile a list of over 99 issues. The builder rectified all of these, which you inspected prior to exchange. The flooring issues and water leaking was not picked up and any that were raised at the time, were satisfied by your final inspection of the property. You did message us in March 2025, however you did also express that you had bought up those concerns with the builder, as you were in direct contact. We did contact the builder, who also confirmed you had reached out and he was helping solve the issue privately. This also happened again in September 2025, almost a year after we have sold you the home. At this point, we redirected your concerns back to the builder and advised you bring this up through a legal forum with the solicitors, to which we did not receive a response. We appreciate you are frustrated and we are always willing to help post-completion however, after this point, issues such as these do become a legal issue and can rarely be solved by an estate agent especially when involving bad installation and even more so when you are in direct contact with the developer. Kind regards
5/5
TrustpilotI came back from holiday late Friday…
I came back from holiday late Friday night to find a leak in my kitchen. I emailed Nikki Gardener at Prospect at although she doesn't work weekends she was straight on the ball first thing Saturday morning....I had a plumber round and all sorted before midday...would absolutely recommend Prospect and Nikki Gardener...thankyou
Hello Debbie, Thank you for the kind review for Nikki in our property management team. We really appreciate hearing of the great service you received. Kind regards
5/5
TrustpilotGreat work team
Thank you so much Nikki for all your help. Charlotte was exceptional to deal with. Really great team in getting our house let.
Hello Sonia, Thank you for the 5 star review for Nikki and Charlotte. We really appreciate the feedback. kind regards
5/5
GoogleHitesh’s expertise was invaluable throughout my purchase, which took around seven weeks to complete. He was consistently responsive, thorough in explaining every detail, and always welcoming of any questions I had along the way. I genuinely could not have asked for a better mortgage advisor. Not only is Hitesh professionally brilliant, but his personalised approach to client care is second to none. He is friendly, approachable, and genuinely cares about delivering the best possible experience for his clients. I truly appreciate all of Hitesh’s support and would highly recommend him to anyone looking for a mortgage advisor.
Wow! Thank you!! Great to hear feedback of any type but obviously good feedback is more pleasurable. Thanks for taking the time to leave your review. Hitesh and all the team really appreciate your kind words. Good Luck with your new home. Kings Group
5/5
TrustpilotThe few years I’ve been with this…
The few years I’ve been with this letting agency, Emily Cross has been so efficient and helpful whenever I needed assistance from them, she always helps get things organised and I couldn’t recommend her enough, she makes me feel look after and valued. Thank you Emily, I will always be grateful how much you’ve helped me.
5/5
TrustpilotSonam Gurung
Sonam G. is the go to since he understands our language, and needs very well. He's always working hard and going above and beyond to meet our needs. He is well informed on the subject and has your genuine interest at heart. Thanks Sonam!
Hello Ashwin, Thank you for the 5 star review for Sonam in our Aldershot office. We're happy he could be there to help you in your search. Kind regards
5/5
TrustpilotRental experience
Lynne has been managing my rental property for some time now, and I couldn’t be happier with her service. She is extremely organised, very knowledgeable, and always quick to respond to emails and queries. It’s reassuring to know my property is in capable hands, I’m very happy with the support she provides and wouldn’t hesitate to recommend her.”
5/5
GoogleAll the team in Wickford Branch and Georgia were a fantastic support in what ended up a very long chain and process. They were great at keeping us updated and trying to make it a smooth a process as possible.
Good afternoon, Thank you so much for your kind and detailed review. It's fantastic to hear how positive your experience of searching for a property … More
5/5
GoogleA great company. We were on the market for a year previously and sold within two weeks with Prospect. Shaun and Sonam were great, service was really professional and feedback/updates on our sale were prompt and useful. Would highly recommend.
Hi Gareth, Thank you so much for leaving a 5 star review. We're please that we were able to sell your property within 2 weeks of marketing. Best wishes from Shaun, Sonam and all the team at Prospect Estate Agency.
5/5
TrustpilotAs a new client in lettings from the…
As a new client in lettings from the landlord side , post finalising all initial details which went very well , I was in the expert hands of Katie Clark regarding the tenant handover processes and checks as well as adjustments and monetary issues . I received a VIP service in every sense with a really quick and polite response , a friendly approach to all questions and a real willingness to solve major and minor issues . real hassle free attitude ! Many thanks Katie !!
5/5
TrustpilotExcellent service from Marina!
Marina has been an excellent point of contact and has made my experience with Prospect seamless. She is professional, responsive, and always quick to resolve any issues consistently over the years. Communication is clear and efficient, and she genuinely cares about maintaining high standards. I really appreciate her support and would highly recommend her to anyone!
5/5
GoogleThe entire team at Wickford and Georgia at Basildon were fantastic in pushing my flat through. It’s been a long time coming, and many challenges along the way but I’m so pleased to have now completed. Thank you! …
Good afternoon, Thank you so much for your feedback. We’re delighted to hear that the teams at Wickford and Basildon, especially Georgia, were able to support you through the … More
5/5
TrustpilotJust completed our first house purchase…
Just completed our first house purchase with Prospect. The staff handled themselves professionally and with due care throughout the entire process. Particularly grateful for the hard work and perseverance of Michael, who was instrumental in achieving a quick turnaround from offer acceptance through to completion. He liaised with me frequently and was more than willing to answer any question I had (of which there were many being a first time buyer).
Hello Mohammad, Thank you for the great 5 star review for Michael, we really appreciate it. We hope you enjoy your new home. Kind regards
5/5
TrustpilotEasy professional agency
Easy professional agency, my contact with Nikki Gardner has been great. Explained everything and prompt in replying to emails etc.
Good morning, Thanks for the 5 star review for Nikki. Greatly appreciated. Kind regards
5/5
TrustpilotVery happy with our experience from the…
Very happy with our experience from the renting team at Prospect. They are super helpful and thorough. Special thanks to Nikki who is our main point of contact via the landlord. She has been an excellent communicator and responsive to all our concerns/queries. Thank you.
5/5
TrustpilotHelpful, Friendly and Professional
We had a great experience working with Charlotte! As first-time renters, we weren’t sure what to expect, but Charlotte made the whole process smooth and easy to understand from start to finish. She was always friendly, responsive, and happy to answer all our questions, no matter how small. Charlotte kept us updated at every step and really helped take the stress out of the process. Now that we've been handed over to the property manager, we just wanted to say a big thank you for all your support in getting us to this stage. We’re really excited to move into our first rental home, and Charlotte played a big part in making that happen!
5/5
TrustpilotMy First Removal to the UK
I moved to the UK several months ago and have been renting a home through Prospect. As this was an international relocation, I initially had many concerns, but Lynne has been very supportive from the beginning. She is friendly, professional and always respond to any requests. I trully appreciate her dedication and the excellent service provided.
5/5
TrustpilotA Truly Helpful Letting Agent
Since utilising Prospect and liaising with Nicola (specifically) my experience was brilliant throughout, helpful, responsive, and consistently efficient with her replies. She’s been honest and straightforward at every step, which made everything much easier and far less stressful. I’d happily recommend Nicola to anyone looking for a reliable letting agent.
5/5
TrustpilotProspects has managed my property for…
Prospects has managed my property for over 10 years. Nicola is a fabulous property manager and has managed my property for years
Hello Heena, Thank you for the lovely 5 star review. We look forward to many more years of providing great service to you. Kind regards
5/5
GoogleWe, Emil and Ilkin, want to express our deepest gratitude to Hitesh for everything he has done for us during the journey of buying our new house. This was such an important moment in our lives, and having Hitesh by our side made all the difference. From day one, he went above and beyond, not just as a mortgage advisor, but as someone who truly cared. His kindness, patience, and calm guidance meant the world to us. No matter the time, even when he was on holiday, Hitesh always answered our questions and reassured us whenever we felt stressed. He kept us confident and relaxed throughout the entire process. Because of his dedication and professionalism, we were able to buy our new home with peace of mind and excitement. We honestly couldn’t have wished for a better person to support us. Hitesh, thank you from the bottom of our hearts. We highly recommend you to anyone looking for a caring, trustworthy, and exceptional mortgage advisor.
Wow! Thank you!! Great to hear feedback of any type but obviously good feedback is more pleasurable. Thanks for taking the time to leave your review. Hitesh and all the team really appreciate your kind words. Good Luck and hope to hear from you in the near future. Kings Group
5/5
TrustpilotProfessionalism
Prospect looked after us with our rental for the last year and a half with professionalism, helpfulness and care, especially Nikki who was always on hand if we had any problems and concerns.
Hello Mrs Norden, Thank you for the lovely review for Nikki, we appreciate the 5 stars. Kind regards
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Prospect's Rushmoor office has 2,197 reviews across three platforms: 302 on Google, 36 on Facebook (across the whole business), 1,859 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Prospect Aldershot is rated 4.7 out of 5 across all 2,197 reviews, and 4.9 out of 5 on Google from 302 reviews, checked 9 October 2026.
Prospect Aldershot, 175 Victoria Road, Aldershot, GU11 1JU, Rushmoor GU11 1JU.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.