Prospect Aldershot reviews

★★★★★ 4/5

Trustpilot

Nancy Suri at Prospect Estate Agents…

Nancy Suri at Prospect Estate Agents has been an absolute pleasure to work with in her role as Senior Property Manager. She is dutiful, sincere, and very personable in her approach. What truly stands out is her willingness to help even in challenging situations, especially when dealing with tenants who may not be the right fit. Nancy consistently goes the extra mile, coordinating efficiently with her property management team to ensure issues are resolved smoothly and professionally. Her calm, supportive manner makes a real difference, and it’s reassuring to know the property is in such capable hands. Highly recommended.

MP · 3 February 2026

★★★★★ 5/5

Trustpilot

Best in berkshire

One of the best businesses I’ve encountered in the UK. I stayed in a Prospect-managed property in Berkshire and they’ve been incredibly professional throughout the tenancy. This includes check-in management issue reporting and renewal. Even when I requested a rolling contract during the property purchase the agency and landlord communication was spot on. Sophie handled the checkout and was very professional and diligent in communicating. I received my deposit back even before a month, which is unusual in the UK market.

Subin · 2 June 2026

★★★★★ 5/5

Google

Ewan was extremely helpful and efficient in helping me and my partner sell a bungalow under difficult circumstances as we recently lost a family member. Very professional with his approach and very well articulated in his communication, highly recommended and we cannot thank you enough for the service and help.

Jacqueline · 7 January 2026

★★★★★ 5/5

Google

To: Mr Ryan Gallagher I recently contacted your real estate agency and had the pleasure of speaking with Mr. Ryan Gallagher. He was incredibly polite, patient, and attentive throughout our conversation. He took the time to ask thoughtful questions, carefully listened to my needs, and used his time very efficiently to guide me in the best possible way. I truly appreciate his kindness, professionalism, and dedication to helping me find what I was looking for. I am very satisfied with his service and would highly recommend him to others. Thank you for having such a respectful and outstanding professional on your team.

Shirin · 30 May 2026

★★★★★ 5/5

Trustpilot

Great support and service

We recently found ourselves having to sell our mother’s home and Bernadette was on hand to help us every step of the way. Regular updates were provided and some major issues were dealt with by Bernadette who was just great. A real asset to Prospect. Thank you for your help especially in the final days you really helped to get the sale finalised.

Jo · 2 September 2025

★★★★★ 1/5

Trustpilot

Shocking lack of care, unaddressed safety hazards, and total radio silence

I moved into a property managed by this agency almost 2 months ago, and the experience has been incredibly frustrating. Despite identifying and officially logging multiple high-priority safety and structural issues on their Fixflo system, the agency has gone completely silent and ignored multiple emails and phone calls. We are currently living with a faulty front door lock (a major security risk), unstable sunken internal stairs, a loud water tank defect causing severe sleep deprivation, and black mould. To make matters worse, a contractor sent by the landlord literally drilled holes into a utility door, abandoned the job unfinished, and stopped answering calls. Furthermore, despite a verbal agreement during our viewing that we did not need the landlord's white goods, the agency refused to remove them. They forced us to move them onto the driveway, where they blocked our parking space and were ruined by the rain. Due to the agency's prolonged delays in collecting them, one of the appliances was actually stolen last week (which has been reported to the police). The most frustrating part is that we have tried to be cooperative, even accommodating the landlord’s urgent mortgage surveyor, yet our good faith has been met with total neglect. Because the agency has failed to meet their statutory obligations and basic contractual duties, we have now been forced to escalate this entire matter to The Property Ombudsman and the local Council's Environmental Health Team. Prospective tenants beware: once you sign the contract, your safety and communication no longer seem to be a priority for this team.

Mario · 25 May 2026

★★★★★ 5/5

Google

Fantastic service made very easy with constant updates on the sale of my property. Ewan Klinker was amazing throughout the process and kept me up to date at every stage. Would highly recommend.

Scott · 7 May 2026

★★★★★ 5/5

Trustpilot

Good management

We have entrusted Prospect with the management of our rental property for several years, and our experience has consistently been exceptional. Any matters that have arisen have been resolved promptly and professionally, with clear, dependable communication at every stage. A special thank‑you goes to Nikki Gardner, who has been absolutely fantastic to work with. Her high level of professionalism, quick responsiveness and meticulous attention to detail have given us complete peace of mind that our property is being expertly cared for. We would wholeheartedly recommend Prospect to anyone seeking a reliable property management company

Leo · 13 May 2026

★★★★★ 1/5

Trustpilot

Very Unprofessional

1- I had some viewings with them and found a place for 150K. I offered 140K and they didn't put it forward. Now the place is for 140K on the market. 2- They confirmed twice by email and their brochure that the service charge was zero. After the offer, it turned out that there was a service charge for aroud £600. 3- They have a mortgage broker, even though you agree to have a call with them, they don't bother to call you. I tried calling them at least 10 times, but they didn't even answer the call. Okay, the viewing side was good, but then everything became so unprofessional. And now I cancelled my offer and they are saying that they won't show me any more properties. If you need to validate my review, please contact back and happy to provide any evidence.

Red · 8 May 2026

★★★★★ 5/5

Trustpilot

I have just started a new tenancy with…

I have just started a new tenancy with Prospect and I have been so grateful to have Nikki Gardner as a property manager. She has always responded quickly to all my questions (of which there were many ) and has made sure everything has been ok at all stages throughout. It can be such a daunting process but Nikki has made it so easy .

Tracy · 18 August 2026

★★★★★ 5/5

Google

Ryan was really helpful and professional during our property viewing. He provided us with lots of useful information and answered all our questions.

Maria · 9 July 2026

★★★★★ 5/5

Trustpilot

Excellent, knowlegeable property managements services

I've been renting 3 flats with Prospect for several years now, with Samantha Baron as my property manager. I am very happy with Samantha - she is experienced, resourceful and really on top of all matters for flat management. She is professional, pro-active and we have very good communication. I cannot recommend Samantha high enough - she has taken a lot of stress out of renting and I trust her completely. Thank you!

Monique · 20 February 2026

★★★★★ 5/5

Trustpilot

Nikki Gardner is a credit to Prospect

Nikki Gardner has been my contact at Prospect for nearly two years now and has always been friendly and prompt in her replies to my messages. Anytime there was an issue, she was always happy to help and empathetic. Because of her, Prospect would be my first port of call if I moved or were ever to become a landlord myself.

Chris · 13 May 2026

★★★★★ 1/5

Trustpilot

I recently had a very disappointing…

I recently had a very disappointing experience with PROSPECT that I feel compelled to share. I had an appointment scheduled for 5:00 PM, which I arranged in advance and planned my day around. While I was already on my way, having travelled a considerable distance, I received a call at 3:00 PM informing me that the appointment had been cancelled. This last-minute notice was highly unprofessional and showed a lack of respect for my time and effort. Such poor coordination and communication are unacceptable, especially from a property agent where reliability and professionalism are essential. Based on this experience, I would strongly advise others to consider alternative agents who demonstrate better organisation and respect for their clients. Very disappointing service overall.

Snehasish · 16 April 2026

★★★★★ 5/5

Google

First of all I really thankful of whole Prospect Estate agent team but especially I want to big big thanks to Mr Sonam. During whole process to buy a house in every step he is very kind, very nice and extremely professional person. Mr Sonam is great man. Thanks again Mr Simon

Ajaz · 21 October 2025

★★★★★ 5/5

Google

Ewan Klinker was great who oversaw our house sale process. He was professional, friendly and very knowledgeable. I highly recommend Ewan and his team.

Nicholas · 7 June 2026

★★★★★ 5/5

Trustpilot

Really helpful when moving in and…

Really helpful when moving in and getting all documents sorted. Nikki was really helpful and easy to contact with all parts of the move in process.

Ac · 16 May 2026

★★★★★ 5/5

Trustpilot

I would like to thank Joanne Kay

I would like to thank Joanne Kay, Head of property Management, for managing our properties for over 8 years.  Good management is the main reason to keep ‘Prospect’ being our letting agent, Joanne looked into the complaint, and resolved it, when mistake made by her staffs/their contractors, without any hassle/argument, different from other previous letting agent I had used where there is nowhere to put complaint forward.

Sanna · 7 March 2026

★★★★★ 5/5

Google

I’ve had a positive experience working with this estate agent while marketing my property. The team have been professional, responsive and helpful throughout the process. Communication has been clear and they have always kept me informed after viewings and during each stage of the marketing. I appreciate the time and effort they have put into marketing my property and supporting me during the process. I would happily recommend them for their professionalism and customer service and will definitely use them again in the near future.

Beatrice · 30 March 2026

★★★★★ 5/5

Trustpilot

Highly recommended

Huge thank you to Ross and the team. Having dealt with a number of estate agents, Prospect were by far the best. They responded promptly to any questions, helped keep the process moving and kept stress to a minimum. Thoroughly recommend.

Chris · 13 January 2026

★★★★★ 5/5

Trustpilot

A very well managed agency with kind…

A very well managed agency with kind and hardworking staff. Despite our quite terrible landlord, Nikki was able to handle our tenancy and end of tenancy in good time and efficiency, making the experience much better for us.

Mr · 26 September 2026

★★★★★ 5/5

Trustpilot

Anna

Anna, has worked tirelessly to keep our chain alive under difficult circumstances . She really has gone over and beyond what would be expected of a progress specialist . Even under pressure, she kept calm and pushed through the difficult times soothing our concerns and kept us informed A real asset to any team Privileged to have had Anna on our case Kind regards Sue and Rob Billington

Robert · 20 June 2026

★★★★★ 5/5

Trustpilot

Trustworthy business partners

Prospect have managed several properties for me over the last 8 years and I feel they are a joint partner in my business. They are the first port of call for the tenants if there are any problems at the properties and manage them efficiently and professionally. I can always speak to someone should I need to and Nancy, our dedicated property manager is just fantastic; capable and approachable and always at the end of the phone or email and ready with a solution when needed. I trust Prospect to make me aware of any legal requirements, especially with the new renters rights bill due imminently and also rely on the check in/ inspection/checkout reports they organise for us. When it's time to renew contracts, it's always a joy to speak to Stefano. He is friendly and efficient and I trust him to find us the most suitable tenants. A full turn key service that I couldn't manage without.

Mrs · 20 March 2026

★★★★★ 5/5

Trustpilot

I rented my flat through Prospect and…

I rented my flat through Prospect and had a really positive experience. Nikki Gardner has been really helpful and professional throughout. She has always been friendly, clear in her communication and quick to respond whenever I’ve had any questions. I really appreciate her support and would happily recommend Nikki and the team at Prospect. Thank you, Nikki.

Roberto · 12 May 2026