Prospect Aldershot reviews

★★★★★ 5/5

Trustpilot

Our chain sale process was complicated…

Our chain sale process was complicated with months of waiting for the legal work to finish and vast documentations, but Ross, Akansha & their team were throughout the process of this long 5 months by constantly supporting and updating us with the development. Though it was a very hectic process but because of them our transition was extremely smooth as Akansha kept us updated throughout the process and on the day of exchange of the contract, Ross was constantly updating us with the latest information so, we were well informed throughout the process. 100% going to recommend them to my friends and family. Very professional team and extremely helpful.

Ani · 21 March 2026

★★★★★ 5/5

Trustpilot

Best experience from the start

Had the best experience from the start, from the property viewing to moving in. Nancy Suri MARLA is our property manager and has been professional throughout, answering all our questions clearly. I’ve had a really good experience as a tenant of a property managed by the Prospect team, especially Nancy, who has been extremely helpful. She always replies within a day and is very proactive in helping with anything we need. She’s kind, polite, and easy to talk to. Honestly, one of the best experiences I’ve had with an agent. I would definitely recommend her to others.

Tony · 18 March 2026

★★★★★ 5/5

Trustpilot

Fantastic service to the end…

Fantastic service from the property management team, with special thanks to Sophie Towell who was amazing. I particularly appreciated the support I received from Sophie and the team when finally selling my property. It’s wonderful to know that the team care about providing great service all the way through to the end of a business relationship. I whole-heartedly recommend them!

S · 10 August 2026

★★★★★ 5/5

Trustpilot

Nancy goes above and beyond 🎉

Nancy has been an outstanding property manager. She is professional, responsive, and always willing to go the extra mile to make sure everything runs smoothly. Communication with her is always clear and timely, and she handles any issues quickly and efficiently. Her friendly attitude and dedication make a real difference, and it’s clear that she genuinely cares about both the property and the tenants. It’s been a pleasure working with her, and I would highly recommend Nancy to anyone looking for a reliable and supportive property manager.

Amna · 16 March 2026

★★★★★ 5/5

Trustpilot

Claudia Davies has been our letting…

Claudia Davies has been our letting agent for the last few years and has been very good , handling tenant transitions and arranging maintenance issues for us.

Alex · 14 August 2026

★★★★★ 5/5

Trustpilot

The best experience I've had with selling

When I met with Michael I explained my situation of why I needed to sell my house in. short timeframe. Michael and Rebecca were fantastic and we managed to sell and complete within 3-4 months. Their communication was great and updated me on every step pf the journey. It was a really tough time for me personally so having Michael and Rebecca take care of my sale wasn't taken for granted. Really appreciated their help with everything as selling can be stressful but this experience was not. Thank you

Rebecca · 13 March 2026

★★★★★ 5/5

Trustpilot

Great experience and excellent comms

I had a great experience working with the team at Prospect during my recent house purchase. Daniel Simmonds was fantastic early on, showing me the property before it even hit the market and facilitated questions between myself and the seller during the negotiation stage. Once my offer was accepted, Michael Sharp took over and provided excellent communication throughout the process. He stayed proactive by constantly getting updates from both the buyers and sellers within the chain, ensuring everything kept moving forward. Overall great service!!

Vivek · 12 March 2026

★★★★★ 5/5

Trustpilot

From a landlord viewpoint

As a landlord, managing a property remotely can be stressful. Thankfully with Nikki Gardner as the property manager I don't have to worry so much. Nikki does a great job in keeping the wheels oiled and ensuring everything runs smoothly both from the landlord and the tenant viewpoint. Whenever there is a problem, Nikki gets the issue resolved quickly and efficiently. Thanks Nikki for all your help. Great job !

Richard · 12 May 2026

★★★★★ 5/5

Google

From the apartment viewing to the signing of the renting agreement, working with Kings Agency was a pure pleasure. Prompt responses to all emails, efficient service, and a very pleasant atmosphere.

Monika · 2 July 2026

★★★★★ 5/5

Trustpilot

Nanci is a pro-active property manager…

Nanci is a pro-active property manager looking after our portfolio of properties. The change between tenancies are well handled and appropriate utilities and council are informed, taking the stress away from the landlords. Issues with the tenants are dealt with promptly.

Harish · 15 April 2026

★★★★★ 5/5

Google

I cannot thank Demi from the Aldershot Branch enough, you hear of some horror stories of some estate agents, but this young lady has gone well above and beyond what would be required, she has been totally professional, shown an enormous amount of care and kindness, as I am an older person with disabilities, she has me so much help with the solicitors to the point were she gave me a lift to them as they are out of town, this was just one moment of kindness amongst many other kind gestures she has done for me throughout my sale and purchase. Nothing has been too much trouble, Demi maintained regular contact to ensure I knew what was happening and to put my mind at ease. I really don't think I could have got through this process without her. Thank you so much Demi.

Audrey · 30 March 2025

★★★★★ 5/5

Trustpilot

Property Management at its best!

My family and I rented a house from Prospect in 2021 until 2025. Our experience was made very easy by all the staff we encountered over the years. Everyone was always kind, friendly and professional. One person in particular who deserves recognitionn is Angela Jennings, who was our Property Manager. We had many dealings with her over the years. To say she was just helpful would be an understatement, she went above and beyond in every way for us. Angela was utterly dedicated in helping us secure our Deposit back, going through TDS, explaining the processes, and always on hand to help with absolutely everything, just being there when we needed her for guidance and support. Angela is an absolute credit to Prospect. We as a family have so much respect and gratitude to Angela Jennings. Thank you to all at Prospect. A highly recommended company to deal with. From Jenny & Joanna

Joanna · 16 February 2026

★★★★★ 5/5

Google

We had a great experience with Samuel. He was incredibly helpful and informative throughout the viewing process. He took the time to show us different properties, answered all of our questions honestly, and provided useful insights about each house and the local area without making us feel pressured. Their knowledge, patience, and friendly approach made the experience enjoyable and much less stressful. We really appreciated the time and effort they put into helping us find the right property.

Turkan · 2 July 2026

★★★★★ 4/5

Trustpilot

Sharing renting experience

It was my first time renting a property through Prospect, and the overall experience was acceptable. There were some communication issues with one of the previous property managers, which unfortunately meant we were unable to renew the tenancy at our preferred rate. However, after Nikki Gardner took over, she handled the end‑of‑tenancy process smoothly and professionally. She also assisted me in resolving an issue with OVO Energy mistakenly opening an account in my name, and thanks to her support, we were able to receive our full deposit back without any problems.

Onebuy · 12 February 2026

★★★★★ 5/5

Trustpilot

Highly recommended full management

Very patient and helpful conversation with them. I have let the agency to manage my property in the past few years, almost nothing need to concern, and I can receive detailed updates regulargely from them, especially thanks Nancy for her kindly support. High recommended.

Yuanqi · 17 March 2026

★★★★★ 5/5

Trustpilot

So Happy

Iv been renting my property for 4 years now and I could not be happier. I would like to take this opportunity to hightlight the fantastic work Lynne Jones has done for us. If we ever have any issues with the house, Lynne take care of the issue in no time at all, she reponds to our emails very quickly and is always extremely professional. Thank you Lynne for your hard work and dedication. Prospect are extremely lucky to have you.

Mark · 11 February 2026

★★★★★ 5/5

Google

We worked with Hitesh to secure a mortgage on my parents' first property which was a bit challenging because of their age. Hitesh was so understanding and knowledgeable, he provided us with lots of advice on what would be the best option for us. many thanks

Lena · 28 February 2026

★★★★★ 5/5

Trustpilot

Great Customer service

I’ve had a very positive experience with Hazel Sims, who has been handling the issues in my flat. Hazel is always quick to respond, clear in communication, and proactive in making sure everything is resolved properly. It’s been reassuring to deal with someone so reliable and attentive. Thank you, Hazel, for the consistent support and professionalism.

Sonia · 1 December 2025

★★★★★ 2/5

Trustpilot

Flat was in a terrible state on the day…

Flat was in a terrible state on the day of moving in. We had to request a clean and numerous repairs. Letting manager ignored my complaints until I escalated it. This would have been a 1 star review, but I've given an extra star because our property manager Vickie was friendly and helpful throughout the 2 years of renting.

Steven · 2 November 2025

★★★★★ 5/5

Google

Where do I start. Dexter has been brilliant from start to finish. Buying a home is a nerve racking time in anyone’s life. Especially those who have tight deadlines. He has helped push solicitors, kept me informed, offered help and support and been a guiding light through my purchase. He has listened to all my concerns and helped me over come them. I am super excited to move into my new family home with my partner and thanks to Dexter we are looking to do this within 7 weeks. Thanks again Dexter.

Charlie · 17 March 2025

★★★★★ 5/5

Google

Until Les and his team of Chris, Jordan and Kelly camebinto the picture we had been having a terrible experience finding a property we wanted in terms of size, location and price. From the start treated us with respect and the whole process has been nothing but brilliant. They answered all our queries and made the whole process very seamless and efficient. From viewing the properties to referencing to signing the agreements everything was smooth and painless. Thanks to Les and team for making an otherwise daunting process as painless as you did. Would recommend Prospect any day. Thank you 😊

Elijah · 17 March 2025

★★★★★ 5/5

Trustpilot

We had a really good experience with…

We had a really good experience with the lettings team, particularly Nikki. She was very helpful, quick to respond, and proactive in getting things resolved. The whole process was handled smoothly and efficiently. Would highly recommend.

Zoe · 12 May 2026

★★★★★ 5/5

Trustpilot

We have been renting since 2023 and…

We have been renting since 2023 and have to say Nikki Gardener has been absolutely amazing and is always consistent and helpful every time we need something looking at or having to do with information that is needed very quickly. She has been very accommodating in helping with a recent matter to do with an overpaid instalment which we settled very quickly. Thank you Nikki. Your a ⭐

Anita · 12 May 2026

★★★★★ 5/5

Trustpilot

Lynne has been amazing

Lynne has been amazing. If there is something that needs fixing in our home Lynne gets it sorted as soon as possible. We had a few issues with our next door neighbour and Lynne helped us get this sorted and also checked in with us to make sure us and our children were ok. We have been renting for 3 years and cannot fault Lynne and everything she has done for us and our family. She has been amazing.

Maria · 12 February 2026