Trusted Agent profile · Ruislip, Middlesex
Verified
★★★★★
1,404 reviews across 2 platforms
106 Victoria Road, Ruislip, Middlesex, HA4 0AL
Lawrence Rand's office in Ruislip, Middlesex, at 106 Victoria Road, is rated 4.7 out of 5 across 1,404 reviews on two platforms, including 1,354 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Lawrence Rand, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ruislip office, from every platform, shown as written. First names only.
5/5
GoogleI bought my flat in 2017 and the team was very helpful and cooperative especially Hayden he was amazing. I would recommend LR to my friends who intend to sell or buy a property in Ruislip. Well Done team. I am …
Many thanks for your review this means so much to the team at Lawrence Rand Kind regards … More
5/5
GoogleGreat service from everyone at Lawrence Rand especially Jamie Clifford and Alec Worrall they went above and beyond to push our move though very professional Thank you very much.
Thank you so much for writing this review it means a lot to the team Kind regards … More
5/5
GoogleI had a fantastic experience with Lawrence Rand Estate & Letting Agents Ruislip, and I owe a huge thanks to Graham for his outstanding assistance throughout the process. From the moment I reached out to the company, Graham went above and …
Dear Mihai Many thanks for your kind words and amazing feedback, I will ensure Graham and … More
5/5
GoogleAmazing experience buying our first house via Olly, really looked after us and above all was available at any time to answer any questions. When dealing with most purchases buyers are often left waiting for replies for some time but with Olly every question we messaged and enquired about we instantly got a reply and answer for, very personal touch and experience and made this very easy!
Thanks Bradlee. I hope you guys love the house and make some great memories.
5/5
GoogleA complete contrast to other local estate agents I’ve dealt with so far as a buyer. I’ve been speaking to Olly and he’s accommodating, friendly and actually knows about the properties he’s representing. If you’re selling your house, this is the kind of agent you need, you can’t underestimate what impact this kind of attitude has on your buyers rather than being a barrier to the process.
Thank you Gary, really appreciate the feedback 🙌🏻 …
5/5
GoogleLaura reached out to me on behalf of Lawrence Rand asking me if I would like to team up as they have a programme in which they promote local businesses! I had an amazing experience with Laura being really helpful and Peter was so friendly. The set up for the interview was extremely professional and also lots of fun! So great they're reaching out to help local businesses in the area.
Dear Georgia Many thanks for your kind words, The better we make our community to live and work in the better it will become Kind regards Peter Lawrence Director
5/5
GoogleOutstanding service from start to finish. The clerk was very thorough, professional, and punctual. The report included detailed notes and clear photos, protecting our investment completely. Quick turnaround time. I highly recommend this company to all seeking Inventory
Thank you for your kind words.
5/5
GoogleThis is to thank Paul Ryan, Alec Worral and all their team for their kind support and professional assistance with our selling the old / purchasing new home process. We cannot imagine how stressful it would have been without their …
Dear Adam & Bozena Many thanks for your kind words this means a lot to the team and we all wish you … More
5/5
GoogleI had a truly wonderful experience throughout the entire process. I initially worked with Jamie, who provided exceptional service from the beginning in sales 👍 However, in the end, I made the decision to rent out my property, and the …
Dear Anthony Many thanks for your kind words, this means so much to the sales and lettings … More
5/5
GoogleA breath of fresh air !! I can’t recommend highly enough ! Mandeep and Rebecca from lettings gave a first class service when I rented my property out. They went above and beyond, kept in contact all the time with timely updates at every stage, candid opinions, and extremely quick replies to all my enquiries. I can not fault the service for lettings and will definitely use again. They are head and shoulders above the competition (high st names I won’t mention here..) Everything is clearly explained and they helped with other issues which most estate agents would leave in your hands. Thank you
Dear Neil Many thanks for your kind words this means so much to the team I will pass this over to the lettings team Kind regards Peter Lawrence Director
5/5
GoogleReally friendly estate agent, Olly is very accommodating. Knew the answers to any questions and was very open!!
Thanks Lauren. Really appreciate the feedback! Olly
1/5
TrustpilotI never give 1 star every I was look to…
I never give 1 star every I was look to rant property from them but I they took 400pouds for secure deposit we give all perform they ask and after they are tell out guarantor to give his online banking and HMRC access they are totally lied every single calls we provide them a payslips ,bank statements,passport,everything but they just forcing us to give all our personal access so please don’t trust them they are saying it’s secure but who knows what happens someone uses your data and now you can’t trust anyone now days bank says don’t give your OTP to anyone and this people they ask you to give full online banking access and HMRC access.jayne neill and her Manager they both are forced us to give details and when we told them we can give all documents you need but we refused to give online banking access so they declined our application and they took our deposit now they are refusing to give money back as well I was renting property from 15 years and not any agency ask your online access so be careful with this guys you can’t trust to spend your money. She is so nice on fist meeting but after in every call she is saying this is ok everything is fine and then 2 days she will not contact you after she come back and say I need this and that after confirming everything done she needs only banking access.simple thing if you want to check our earnings that one you can check with our payslip and in bank statements you don’t need online banking access whatever you want this is all in this document.so guys there is lots of other agencies in uk you can go but don’t give your account details or HMRC details to anyone you don’t know how they are using your information. They will try to convince that it’s secure but you don’t know the third party when something happens no one will take responsibility everything will come to you on your behalf so be careful.
Thank you for your feedback. We are sorry to read that you feel this way about your experience. It is never our intention for any landlord or tenant to feel unsupported, and we take comments regarding communication and service standards seriously. With regard to communication within the office, we operate with separate departments for sales, lettings and property management to ensure compliance and specialist handling of different matters. While this structure is designed to improve efficiency and professionalism, we appreciate that if communication is not seamless from a client’s perspective, it can feel frustrating, and for that, we apologise. In relation to outstanding bills, TV licence inspections, or contact from third-party collection agents, these are not matters that are initiated by us. Utility accounts, council tax and television licensing are the responsibility of the tenant during their tenancy period. Where providers have not been notified or accounts remain unpaid, they will pursue the named occupier directly. Regarding the notice period, you acknowledged that the short notice given was partly your responsibility. In those circumstances, we are obliged to follow the terms of the tenancy agreement, including rent due and contractual commission arrangements. That said, our role is also to guide on best practice, and we regret if you feel that support around the check-out and inventory process was not as clear as it could have been. As a regulated agency, we must act in accordance with contractual and legal obligations, not simply preference, and this can sometimes be perceived as being “company-centric,” when in reality it is about compliance and applying agreements consistently. We genuinely value constructive feedback and are pleased that you found our Sales Director helpful. We wish you the very best moving forward. Peter Lawrence Director Lawrence Rand Estate Agents
1/5
GoogleAVOID LIKE THE PLAGUE. DO NOT PUT YOUR DETAILS INTO THIS WEBSITE. Illegal practices and does not make clear that as soon as you enter your details you are bound to a 0.25% commission on the sale price through the agents they send your details to. Contact the estate agents direct. The best agents opt out of get agents website. Report Get Agent to the advertising standards agency!!
5/5
GoogleI was very pleased with the service and experience I had with Lawrence Rand Estate Agents, especially Alec and Jess. They were at all times helpful and responsive. Truly professional service, with high levels of advice and experience. Fully recommended.
Dear Janice Many thanks for your kind words this means a lot to the team … More
4/5
GoogleReally happy with the service received from Lawrence Rand. In particular, Paul & Amelia who have been very supportive in helping us to secure our house sale. We are very thankful for all their support.
Many thanks for your kind words Kind regards Peter Lawrence
5/5
GoogleSelling our house through Lawrence Rand in Ruislip has been a very positive experience, in spite of the difficulties of the current financial market. They offered a Real-time Video within their marketing which I think really helped with the …
Dear Mike This is amazing feedback and I will make sure it gets passed over to the team. … More
5/5
GoogleOur overall experience was excellent from day one. The communication from all the staff was amazing throughout the entire process. Thank you for helping us purchase our first home.
We're so happy to hear you had such an excellent experience with our team Isha. Thank you for taking the time to leave a review and we wish you the best in your new home.
5/5
GoogleI don't normally write reviews, but I have been very happy with the service provided by Lawrence Rand and feel I should share it. From the marketing of the property through to completion the team have been very helpful and pro-active. Paul …
Hi Angela Thank you for your amazing review means a lot to the team … More
5/5
GoogleSold a property through LR and John and Georgina were great to work with. Very quick and efficient. Only downfall was the commission - very high.
Thank you for your kind words regarding John and Georgina; we're delighted you found them quick and efficient. Regarding our fee, we appreciate your feedback; our commission reflects the high standard of service and results we aim to … More
5/5
GoogleThe team at Tiger Trophies would like thank Peter Lawrence & Laura Butler for the opportunity of promoting our business within the local area via their social media channels in form of a video interview - all free of charge! This is a fantastic opportunity for small businesses & one of many community initiatives that Peter Lawrence & Laura Butler organise for which we are extremely grateful. Thank you.
Dear Tracy Many thanks for your kind words This means a lot, we love supporting our community where we can and wish all the success for the future Kind regards Peter Lawrence Director
5/5
GoogleAlec and the team at Lawrence Rand have all collectively been exceptional throughout, and their expertise really shined and far exceeded my expectations! I would highly recommend Lawrence Rand if you are looking to sell/buy and want peace …
Dear Deelan, Many thanks for your kind words this means a lot to the team … More
5/5
GoogleRichard , Sally and Chris as a team are very enthusiastic and efficient.. Richard came and talked me through the process and took the images for the property . Sally was very efficient with the paperwork and Chris really threw himself into showing the property Very enthusiastic which I Liked
5/5
GoogleI’ve had a positive experience working with this estate agent while marketing my property. The team have been professional, responsive and helpful throughout the process. Communication has been clear and they have always kept me informed …
Hello Beatrice Thank you for your lovey review. It has been a pleasure working with you on the sale of your property. … More
1/5
GoogleIt appears that once you place an order the work is issued to an overseas agent, this makes communication very difficult using broken English, in addition there is a total lack of knowledge relating to search terms, English pronunciation of local areas and cities, despite complaints and many requests for contact by a UK based contact they simply do not engage.
We're sorry to hear about your concerns and truly value your input. With our experience and deep local knowledge, our team worked diligently to secure top rankings for 3 of the 5 targeted keywords through strategic SEO efforts. We appreciated your LinkedIn post highlighting the SEO improvements: https://www.linkedin.com/posts/activity-7261800782297972737-4JMO Our team tried to reach you several times via email, but we haven’t heard back and are still waiting for your response. We’d be happy to discuss any concerns and remain committed to delivering a service that meets your expectations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Lawrence Rand's Ruislip office has 1,404 reviews across two platforms: 1,354 on Google, 50 on Trustpilot (across the whole business).
Lawrence Rand Ruislip is rated 4.7 out of 5 across all 1,404 reviews, and 4.7 out of 5 on Google from 1,354 reviews.
Yes. In The Trusted Agent 2026 awards: Lawrence Rand, Ruislip Manor won Platinum.
Lawrence Rand Ruislip, 106 Victoria Road, Ruislip, Middlesex, HA4 0AL.
