Trusted Agent profile · Ruislip, Middlesex
Verified
★★★★★
1,404 reviews across 2 platforms
106 Victoria Road, Ruislip, Middlesex, HA4 0AL
Lawrence Rand's office in Ruislip, Middlesex, at 106 Victoria Road, is rated 4.6 out of 5 across 1,404 reviews on two platforms, including 1,354 Google reviews rated 4.7. It won Platinum in The Trusted Agent 2026 awards.
The Trusted Agent 2026 results for Lawrence Rand, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Ruislip office, from every platform, shown as written. First names only.
5/5
TrustpilotFantastic agency - responsive and helpful
Lawrence Rand are a fantastic agency! Sarah in particular is always incredibly helpful and responsive to any requests I have as a tenant - they are resolved quickly with excellent communication by Sarah. Thank you for all that you do and for providing a best in class service.
Thank you so much for your kind words this means alot to sarah and the team
5/5
GoogleAlec was extremely professional and great to work with on the purchase of my first home in Ruislip. Emails were responded to very fast and I was always kept up to date every step of the way from offer through to completion. I had an awful …
Dear Sara, many thanks for your kind words and review, this means a lot to Alec and the team … More
5/5
GoogleLawrence Rand made a refreshing change to the level of service we had previously experienced from other agents. Our property was not selling, due to a number of factors, but Lawrence Rand were the one agent who kept us informed all the …
Thank you, Philip, for your kind words! We're thrilled to hear that Lawrence Rand made such a positive impact during your property sale. Keeping our clients informed is a top priority, and it's fantastic to know that Jess's proactive … More
5/5
GoogleJayne has been absolutely amazing at finding us our dream flat! She has been so friendly and helpful, anytime we needed anything she was so fast and professional! Would recommend just for Jayne!
Dear Tara Thank you so much for your kind review and I will ensure this is passed to Jayne … More
5/5
GoogleWe've been dealing with Jamie Davis from valuation to offer . The service from Jamie was brilliant. He managed to deliver the outcome for us that we were hoping for and so far the process is going smoothly. Pleased with the service from LR so far.
Dear Mohan Many thanks for your kind words and 5 star review, … More
5/5
GoogleWorking with Brendan at Crucible Lettings has been a genuinely positive experience. He takes the stress out of property management and makes everything feel straightforward and under control. …
5/5
GoogleLawrence Rand are a fantastic agency! Sarah in particular is always incredibly helpful and responsive to any requests I have as a tenant - they are resolved quickly with excellent communication. Thank you for all that you do and for providing a best in class service.
Many thanks for your kind words, this means alot to the team Kind regards … More
5/5
GoogleJordan was very professional and amazing with us He was attentive to details and willing to support throughout
3/5
TrustpilotI regretfully feel that we made the…
I regretfully feel that we made the wrong decision in appointing this real estate agent. While they said all the right things to secure our business, such as promising, "If I don't sell it within 2-3 weeks, I am not doing my job," and saying it was very possible we could have it settled by January, the reality did not match the promises. It took nearly seven weeks to receive the first of two offers, and several more weeks for any real action from the buyers. We were well into March before we exchanged and completed. From the start, their communication was poor. Although initially fine with me, it felt that as a female, they consistently directed communication to my husband, despite him telling them on two separate occasions to speak to me. Apparently, this is due to a system error where they call the first contact, a system I would suggest they fix. This behavior only changed after his intervention. Additionally, the frequency of communication while the property was on the market was irregular at best. While their in-house progressor seemed largely on it and did a good job chasing the buyers, their solicitor, their lender, and the estate agent acting for the buyers' buyers on the property they had for sale, they only really got in contact once I had nudged them several weeks after accepting the offer to find out the status. It was our conveyancer who was able to dig a bit deeper and find out what was really going on on the buyer's side and where things were getting stuck. Additionally, we were told by the estate agent that the buyers were chain-free, which turned out not to be the case, and the buyers also failed to disclose that they had a lease requiring extension, something that we feel should have come out during due diligence. The pre-sales service was promising, but the after-sales service did not live up to expectations. I considered appointing a second agent several times but went against my better judgment. I can only hope that potential buyers receive better service, but I am not confident in that. In short, we would not use them again.
Thank you for your feedback, and I’m genuinely sorry to hear that your experience with Lawrence Rand didn’t meet your expectations. We take all comments seriously, as they help us improve the service we offer. I appreciate you acknowledging the efforts of our in-house progressor and am pleased to hear they were effective in keeping the process moving, particularly during what turned out to be a more complex transaction than initially anticipated. Regarding communication, especially around how we directed updates, I sincerely apologise for the oversight. Your point about the contact preferences is valid, and we are already reviewing how our system handles client details to ensure our communication is aligned with each household’s expectations from the outset. While it’s clear we didn’t meet the mark in this instance, your comments are being used constructively to reinforce training within the team and refine the way we manage expectations and deliver consistent follow-up post-offer. At Lawrence Rand, we pride ourselves on transparency, professionalism, and client care, values we are committed to upholding with every customer. I truly regret that we did not demonstrate these to the standard you deserved during your sale. We wish you all the best for the future and, should you ever consider us again, we’d welcome the opportunity to show you how we’ve taken this feedback on board to deliver a better, more seamless experience.
5/5
GoogleAnnie in particular went above and beyond to make the transaction go smoothly. Great communication from the team at the Wimborne branch, nothing was too much trouble and I cannot recommend them enough.
Dear Mike, thank you for your kind words, it was a pleasure to work with you. Wishing you all the best, from Annie and all the Wimborne team
5/5
GoogleMassive thanks to Laura Butler and Peter Lawrence from Lawrence Rand Estate Agents for supporting us with endeavours to raise funds for Coteford Infant School. Excellent advertising for our summer fair, and it was so generous of you to donate a fabulous raffle prize! Thank you so much!
No problem at all, always delighted To support a great local school, Thank you for your kind words Kind regards Peter Lawrence Founder
5/5
TrustpilotLovely, helpful and transparent
The team at Lawrence Rand have been so helpful and transparent in helping me understand what is needed as a new landlord. Finding me a tenant so quickly and making the whole process smooth, Mandeep and the whole team have been lovely to work with.
thank you for your kind words, We will ensure this is passed oer to the team, Kind regards Peter Lawrence
5/5
GoogleI had a really positive experience with this estate agent. From the start, no sales fluff, no overpromising, just a clear and honest valuation. They explained exactly who the likely buyers would be and pitched the asking price perfectly, …
Thank you so much for your kind and detailed review. It was a real pleasure working with you throughout your sale. … More
5/5
GoogleThey have been fantastic. After trialling couple estate agents, we have chosen them and managed to sell it. Abdi in particular is fantastic. He is utterly professional and knows how to …
Many tanks for your kind words and I will ensure this is passed to the team Kind regards … More
5/5
GoogleI'd like to say huge thank you to Danny for helping me and my brother for renting also being very patient and making the process very quick and smooth. paid attention to details and most importantly he's very kind. I very much recommend him.
Dear Drabik Many thanks for your kind words regarding Danny, I will pass this over to him … More
5/5
GoogleFantastic experience with this agency! Jayne was incredibly helpful, responsive, and made the whole renting process smooth and stress-free. Highly recommend both her and the team!
Dear Sandy Many thanks for your kind words and I will ensure I pass this over to Jayne … More
5/5
GoogleI needed a short term rental flat and was introduced to Mandeep Stewart. She is one of the most professional, efficient and responsible service provider. I would truly recommend her and the firm for any property related matter. She and her team have been super fantastic ! Keep up the good work Mandeep ! I have ended my AST Tenancy with the Landlord and Lawrence Rand Managing Agents were managing the tenancy agreement. I highly wish to recommend: Mandeep Stewart, Matthew Huband and Harry Tibbey who were assisting me throughout my tenancy. Their professionalism has amazed and super impressed me. I fully recommend their services and wish them the best of luck in future. Well Done Mandeep - you must be promoted - definitely recommend it ! Well Done Matthew - your communication is excellent - alway keep it up ! Well Done Harry - you are an honest young man and will surely pave up with your excellent friendly and very prompt responses. All three of you deserve to be promoted for your hard work. I would recommend to return to Lawrence Rand Estate Agent for all professional services, be it rentals, sales or buying of property. Yours sincerely, Tabassum Lukmanji
Many thanks for your kind words this means a lot to Mandeep and the team I will pass this feedback over to them Kind regards Peter Lawrence
5/5
GoogleSpecial shout out to Danny for being very helpful with us. He listened to what we said about our criteria and promptly found a suitable number of properties to chose from. He was very patient with us and provided honest and accurate …
Many thanks for your review, this means a lot to Danny and the team and we all wish you the best for the future … More
5/5
GoogleThank you so much to Lawrence Rand Ruislip for your fantastic community support! We really appreciate your help with our school fundraising raffle this summer. Particular thanks to Laura for being so helpful & friendly - Alison (Friends of Newnham Junior School Association)
Delighted to help you out with very short notice and the other local agency letting you down at the last second, look forward to supporting you in years to come and thank you for your kind words … More
5/5
GoogleVery happy with the service we got from Lawrence Rand Estate Agents, especially Jamie who handle our case, we tried another well know Agents before Lawrence Rand, with not much luck or feed back, switch to Lawrence Rand and with in the …
Dear Simon Thank you for your kind words this means so much to the team … More
5/5
GoogleSally and Richard provided a first class service when selling our mother's bungalow, securing a sale within a few days at a price that exceeded the asking price. Sally and Richard were always quick to respond with any queries, were flexible in meeting with us/arranging viewings on any day including Sunday and were always a pleasure to deal with. As the only estate agent (as far as I'm aware) based in North Cornelly, was an added bonus. We would have no hesitation in recommending them as they were the most professional estate agents we've dealt with.
5/5
GoogleI would like to thank the team ( Paul, Jess and Amelia) for their excellent support during my property purchase. From the first viewing through to completion, the process was handled in a very professional and helpful manner. …
Dear Vignesh Thank you for your kind words this means a lot to the team … More
5/5
GoogleDefinitely recommended 😊 we just had 3 viewings with Clare, she was very patient and knowledgeable, answered all our questions and gave us plenty time to look around. Thank you! …
Thank you for such a great review Timea, it's great to hear how Clare provided you with a great experience :)
5/5
GoogleI have worked with Manson's now for 10 years. As letting agents they have always been pro-active in finding tenants each year, timely in getting quotes/repairs carried out and efficient in keeping the required paperwork up-to-date. More recently i have sold my apartment via their sales department (Deborah was my contact). Again the approach that i saw was professional, efficient and engaging. From finding prospective buyers through to completion of the paperwork/sale Deborah was a guiding hand and an essential help. I would gladly recommend Manson's Property Consultants to any perspective buyer, seller, landlord or renter. Andy
Thank you so much Andrew for the lovely, kind words. It has been a pleasure looking after the property for you. After a protracted complicated sale, it is so rewarding when it crossed the line. Deborah & The Property Management team at Mansons.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Lawrence Rand, Ruislip Manor won Platinum.
