Lawrence Rand reviews

★★★★★ 5/5

Trustpilot

A big thank you to the staff at Lawrence Rand

A big thank you to Paul, Jess and Charlotte at Lawrence Rand. They provided us with a great service. We were constantly updated and informed every step of the way. Nothing was too much trouble. We are very grateful for their support and guidance as well as their kindness and respectful personal approach. We would highly recommend Lawrence Rand and would use them again to sell any property. Thank you Linda,Malcolm, David, and Natalie

Malcolm · 24 August 2026

★★★★★ 5/5

Google

I cannot recommend Adam and the team highly enough. From the very beginning, Adam was professional, approachable and genuinely invested in helping me secure my new home. As a first-time buyer, the process was naturally daunting at times, but Adam was always available to answer questions, provide reassurance and keep everything moving. I truly believe that Adam took the time to understand my personal circumstances and recognised that, as a chain-free buyer, I was in a strong position to proceed quickly. I am incredibly grateful for the confidence he showed in presenting me to the sellers, and I honestly don't think I would have secured this property without his support and endorsement. Communication throughout was excellent, and I always felt valued rather than just another client. Nothing ever seemed too much trouble, and the whole team were friendly, professional and efficient from start to finish. Thank you all for helping make what could have been a stressful experience a positive one. I am genuinely grateful for everything you've done and wouldn't hesitate to recommend your services to anyone looking to buy or sell a home. Wishing you all continued success, and thank you once again.

Jay · 4 July 2026

★★★★★ 5/5

Trustpilot

Best agent in Ruislip

After dealing with a different agency to sell our property and getting disappointing results, we engaged with Lawrence Rand and right from the start they did not disappoint. Graham kicked things off visiting our property and giving us an overview of their services, super friendly and simply honest. Azi was also involved in the initial stages and was professional and efficient. Communication was on point and viewings started to get organized quickly. The entire team we spoke with was truly exceptional, friendly and professional, caring and attentive. But the stand out employee here was Abdi, he was dedicated to our transaction from start to finish, always professional and going above to get our sale through. I would highly recommend Lawrence Rand if you are looking to sell in the Ruislip area. Well done to the entire team and keep it up!

Gianpiero · 4 July 2026

★★★★★ 5/5

Google

Absolutely 100% recommended. From our initial meeting, through the sale process up to the follow up call after the move, Rebecca was extremely professional and supportive in managing the sale. Her communications were regular and prompt, achieving a quick sale of our property, chasing other parties on our behalf and really working with us closely to help us through all the challenges we met. Competitive agent fee. Look no further if you want an excellent house sales agent that will work with you throughout the process.

Rob · 29 June 2026

★★★★★ 5/5

Google

I had a great experience working with Hitesh Sharma as my mortgage broker. He was always quick to respond to any questions I had and made himself available whenever I needed support. His recommendations were thoughtful and well-suited to my situation, and he explained everything clearly and patiently. As a first-time buyer, I really appreciated how he took the time to walk me through different scenarios, even outlining potential approaches for hypothetical situations. This gave me a lot of reassurance and helped ease any concerns I had throughout the process. I would highly recommend Hitesh to anyone looking for a knowledgeable, responsive, and supportive mortgage broker.

Rafael · 20 April 2026

★★★★★ 5/5

Google

Olly was absolutely fantastic from start to finish of our house move journey. Even when things became stressful, he was always on hand with clear advice, reassurance, and proactive support to keep everything moving towards completion. Olly is professional, knowledgeable, and was so genuine and friendly from the first time he walked through our door to value our house, all the way through to completion day. We wouldn’t hesitate to recommend him to anyone and want to thank him for getting us through the process, whilst also keeping it light and helping us have a laugh about things along the way too.

Natalie · 12 April 2026

★★★★★ 5/5

Google

Just bought our first home though Olly! He was so professional! Kept upto date throughout all of the process! All questions answered! Very happy as first time buyer! Honestly would recommend and would buy again through Olly! No matter what the time is he would always reply or pick up the phone and great communication between myself and seller! Thank you once again ! Make sure you call in kettles always on! Thanks Jack and Cody!

Cody · 12 March 2026

★★★★★ 5/5

Google

Lawrence Rand were brilliant when they sold my house both Peter Jess & Charlotte were amazing efficient assertive friendly & helpful. They were excellent & kept me up to date regularly of any news. My house was sold very quickly. I would always recommend Lawrence Rand.

Sue · 2 October 2026

★★★★★ 1/5

Google

Sadly, we did not have a good experience. The Estate agent Bradley kept on trying to show us the same flats again and again although I had written clearly that if I was interested to see a flat again I would clearly say so. He said things like I will show you the flat in Axell House if you put an offer on the Golding one. Or he would say it is the same floor map so no need to visit the other one. It is the same light as well so no need to visit. I organised to visit with my husband some specific flats two weeks in advance and it turned out he wanted to show us the same flats again (Golding House and 103 Seagrove). He did not organise to visit one of the flats we were interested in because he only contacted the landlord one day before. He tried to contact him several times on the day of the visit but he did not reply. I tried to change estate agents within JPayne but it did not seem possible. We were expecting 4 visits and got only one. We had travelled from Blackheath and left upset and disappointed. Avoid!

Annie · 23 December 2025

★★★★★ 4/5

Google

Very pleased with the service from DBRoberts. They handled the sale of my property efficiently and kept me informed throughout the process , the experience felt smooth and professionally managed and the property was sold within a good timeframe . With special thanks to Alex Tina and the wider team . I would happily recommend them.

Connie · 11 June 2026

★★★★★ 5/5

Google

Suwit (Stuart) at kings supported me as a buyer throughout the purchase. He was available via email all the time. He responded evenings and weekends to give us peace of mind this is going beyond expectations. Buying and selling is such a stressful time the support goes a long way. And he’s supporting me to make completion day smooth. Many thanks Fatema

Jubaydah · 20 April 2026

★★★★★ 1/5

Trustpilot

Unsafe property, misleading info and zero support

My experience with Lawrence Rand has been terrible from beginning to end. The property had multiple serious issues that were ignored, including a gas oven that was never connected and posed a live gas risk, confirmed by a gas engineer who had to remove it immediately. The gas safety certificate they provided didn’t even include the oven, a veryshocking and dangerous omission. Throughout the tenancy, I was given misleading and false information. When I questioned this, instead of correcting their mistakes, they tried to twist the situation and later accused me of being “rude” simply for following up on issues they already knew about. Emails were ignored, important details were hidden, and I repeatedly felt they were not being honest or transparent. Other problems, like a blown window, woodlice, and unsafe stairs, were brushed aside, and it became clear they were more interested in protecting the landlord’s costs than fulfilling their legal responsibilities or ensuring our safety. I’ve had to involve a solicitor because of the level of negligence, dishonesty, and stress caused. I would never recommend Lawrence Rand to anyone Hello, just reading Lawrence Rands response. Thank you for your response. I am disappointed to see your claim that you have “no record” of any reports or correspondence, as this does not reflect the experience I had. All of the issues mentioned in my review were raised repeatedly during the tenancy, and your team responded to many of them at the time. There were ongoing safety concerns, incomplete works, and significant communication gaps that were fully documented in email trails with your office. To now suggest that my tenancy cannot be verified is misleading and does not align with the history of contact I had with your staff. If you are genuinely committed to investigating, the full record of these matters already exists within your system. For the record, please also provide the correct contact email or phone number you expect me to use, as this was not included in your reply.

S · 16 November 2025

★★★★★ 5/5

Google

Mansons have provided an excellent service while I was transitioning into my new home. Isabella was very reassuring and maintained great communication throughout the process. Andy was welcoming and friendly on the check-in day, which made a big difference. Daisy has also been very professional and helpful since moving in. Overall, I’m very happy with the service so far and appreciate the support from the team.

Samuel · 6 March 2026

★★★★★ 5/5

Google

I’ve known Olly for just over two years now, from when I purchased my first ever home on my own. The service I received from him back then was absolutely exceptional, so much so that when the time came to move on to my next chapter, the first thing I did was contact Olly. I didn’t even consider using another company, which says it all really! Once again, he did not disappoint. His customer care is second to none, and the whole process felt so smooth, supportive and personal. Dealing with Olly is like dealing with a great friend who just happens to be brilliant at selling houses. Thank you so much, Olly. I honestly couldn’t recommend you enough. Stacey

Stacey · 10 July 2026

★★★★★ 5/5

Google

Thank you Mansons for a more than satisfactory experience as a letting agent who then very successfully sold my rental property to existing tenants. Very smooth transition, excellent communication between conveyancers (who Mansons recommended), tenants and myself. Just over three months from agreement to market prperty to completion of sale. Faultless and to be highly recommended.

Victoria · 6 May 2026

★★★★★ 1/5

Google

DO NOT RENT A PROPERTY WITH MANSONS IF YOU ARE A STUDENT! As a house of four students living in Jesmond this year, we had an extremely poor experience with Mansons. When we collected the keys in August 2024, we immediately complained via email about the property’s cleanliness, as it was not in a satisfactory condition for move-in. This complaint was completely ignored. Throughout our tenancy, we had a recurring drainage issue with the shower. Despite raising this multiple times, Mansons failed to resolve it properly. The problem eventually became so severe that water leaked into the kitchen, creating a serious risk of the ceiling collapsing. We were repeatedly misinformed about when contractors would attend, often missing lectures and waiting at the property all day to no avail. When repairs finally took place, we were left without a working shower for over a week and forced to live in a dusty, loud, and unfinished environment in both the bathroom and kitchen. As this was the only shower in the property, some tenants had no choice but to temporarily move out just to properly wash. At the end of our tenancy, we faced further issues with the return of our deposits. A professional deep clean had been carried out prior to check-out, leaving the property cleaner than when we arrived (which was particularly frustrating). The pre check-out inspector even told us it was the cleanest he had seen the property, giving us a false sense of security that there was no major issues. Yet, in the post check-out inspection, a number of alleged “cleaning issues” suddenly appeared, resulting in significant and entirely unjustified deductions. When we raised this with Debbie, who was handling the deposit return, she claimed the inspector never said this, and if he did, it was because he was unfamiliar with the property. This felt like we were being misled and taken advantage of as students, paying full rent for a property that had already caused repeated disruption and stress. The contradictions between the pre and post check-out inspections, coupled with the misleading explanations from Mansons, made the deposit process feel like an unfair attempt to recoup money from students. Debbie’s communication throughout was dismissive, unhelpful, and often untruthful. She showed no understanding or empathy for the numerous issues we faced and never offered an apology. At one point, she even denied that we had ever complained about the lack of shower facilities, the leaking kitchen ceiling, or the dust and building noise throughout the house during the works carried out! If you are a student renting with Mansons, take photos of everything, record all phone calls, and keep detailed notes of every interaction; otherwise, any evidence may be disregarded. For example, our email complaint in August 2024 listing issues of the properties cleanliness was disregarded because we didn't provide specific photos. Overall, our experience with Mansons was unprofessional, negligent, and completely lacking in any kind of accountability. We strongly advise any students considering renting in Jesmond to avoid Mansons entirely!!

Isabella · 6 October 2025

★★★★★ 5/5

Trustpilot

Our experience with Lawrance and Rand…

Our experience with Lawrance and Rand started off on a very disappointing note. One of their staff members, Mr. Graham, was extremely rude and dismissive. As tenants, we were made to feel like we didn’t matter, and it was clear he had no interest in helping us or addressing our concerns. His attitude made the entire renting experience unnecessarily stressful in the beginning. However, everything changed when Ms. Sarah took over the management of our flat. She has been nothing short of amazing, truly an angel. From the moment she stepped in, she handled every issue with genuine care and urgency, as if it were her own home. With the help of our flat owner, she ensured that all our problems were resolved quickly and professionally. Her communication, compassion, and efficiency restored our faith in the agency. We also want to give a big thank you to Chloe, who, along with Sarah, has been incredibly supportive and helpful throughout our tenancy. We feel genuinely blessed to have had Sarah after Laura Butler looking after us. They are the reason we would consider dealing with Lawrance and Rand again in the future. If someone really needs to sort out their problems quickly and professionally, we highly recommend reaching out to Sarah at Lawrance and Rand Estate Agents.

Zaira · 10 September 2025

★★★★★ 5/5

Google

I appointed Mansons to sell my property after several years of them managing it on my behalf. Their management service was second to none and extremely comprehensive from locating suitable tenants, dealing with any issues arising (including chasing Third Parties where appropriate) and all aspects of administration. When I decided to sell the property Mansons were the only firm I would consider. I was initially guided by Nick but then I was taken under the wing of Deborah. Although my sale took much longer than I had expected (due to procrastinating Third Parties), Deborah was proactive throughout and I am grateful for all of her help and assistance. Well done and thank you Mansons I cannot recommend you highly enough.

Fergus · 6 September 2025

★★★★★ 5/5

Google

Mansons sold my mother's house for me and my siblings. They were very clear at our first meeting about the process, fees, who would be our main point of contact (important to me to have one person) and what the challenges might be. The house sold extremely quickly and Deborah was clear and communicative during the viewings. When our mother died midway through the process, and everything held up by probate, Deborah was empathic and reassuring and offered options to ensure the sale proceeded smoothly. I would highly recommend this company for a house sale.

Emma · 6 September 2025

★★★★★ 5/5

Google

Update: I have moved on from this tenancy due to a job & location change, but the complete Mansons team has been absolutely amazing throughout over the years, Debbie & Daisy were absolutely brilliant, they were crystal clear about everything. Would recommend Mansons to everyone. Mansons are the best, Kirsty, Jennifer, Amy and Grahm are amazing. Kept me well informed every step of the way and made things simple and easy. They are professional and nice. Would recommend them to my friends and family.

Rajdeep · 6 September 2025

★★★★★ 5/5

Google

I have been a client of Manson’s Property Consultants, Newcastle for over 10 years. During this time I have received 100%+ professional, helpful and friendly service from all of the staff. Earlier this year during a routine inspection on my first floor flat in Wilson Street, Wallsend it was noted the staircase was infested with dry rot and therefore making it unsafe to use. Manson’s very quickly arranged for a contractor to attend to give a quotation. The dry rot was emanating from the downstairs flat so Manson’s made contact with the owner who carried out remedial works. However it was felt these were not sufficient to enable my work to be carried out at great expense and for the contractor to offer me a guarantee for the work that I needed to undertake. During the whole process despite being kept informed my tenant became extremely demanding and challenging. After many weeks of negotiation with the tenant and the downstairs owner we were forced to involve the services of North Tyneside Environmental Health to resolve the issue and start repair work on the flat. Manson’s sourced an alternative contractor that could carry out the work which was commissioned. Arrangements were made with the owner of the downstairs flat and my tenant. Unfortunately, works were delayed due to circumstances beyond our control (ie securing delivery of materials). During the whole period as the flat was unsafe to live in we did not collect any rent from the tenant as she was advised not to live there. Despite numerous requests for her to move out she refused and continued to live in the flat knowing there was a serious health and safety issue. During the period the tenant notified us of issues relating to electrics and boiler that needed repairs. However, these repairs could not be undertaken as the property was unsafe to enter. In the meantime as the tenancy period was coming to an end I instructed Manson’s not to offer a renewal as I was uncertain how long works would take. The tenant was served a two month notice that the tenancy would not be renewed at the end of October 2024 and she was advised to make arrangements to find alternative accommodation. My tenant has threatened me with disrepair, harassment as a result of retaliatory eviction compensation claim due to a breach of Landlord’s obligation. Recently a colleague of my tenants posted a very damning review on the Mason’s website in relation to all of the above. Subsequently due to the defamatory nature of the review, the post was taken down. During all this time Debbie Smith the manager has worked in an extremely professional manner and the fact that her professionalism, competency and compliance with housing legislation has been questioned by my tenant is an absolute insult and outrages. Fortunately work has commenced and I have been advised that the flat is now safe to enter, and therefore the outstanding repairs will be addressed. Thank you Manson’s for all your assistance during this extremely stressful period. Debbie you are an absolute star and deserve a medal for everything you have had to endure to remedy this situation. I cannot thank and praise you enough for all your assistance and help.

Shirley · 6 September 2025

★★★★★ 5/5

Google

Sarah has been an outstanding property manager throughout the process of replacing our kitchen worktop. She was always professional, friendly, and quick to respond whenever we had any questions. She kept us informed from start to finish and …

Daniel · 8 August 2026

★★★★★ 5/5

Trustpilot

They have been fantastic

They have been fantastic. After trialling couple estate agents, we have chosen them and managed to sell it. Abdi in particular is fantastic. He is utterly professional and knows how to represent the property. Brilliant. Paul is equally professional. Good team overall. Many thanks to get us over the line!

Mayur · 20 May 2026

★★★★★ 5/5

Google

Thank you to Stuart, Ryan & Daniel at Kings Enfield Highway branch a real dream team for selling my flat in a prompt and professional manner, from day one they they really took control and did the job brilliantly. I would highly recommend this team to anyone selling! Five Stars all the way.

Linda · 20 April 2026